STUDIO DAM PTE. LTD.

Please describe your company and your position there.

I am the Director of the company. We manufacture premium, healthy and artisanal pet food and treats and retail them via our website and our physical store. The Dog Grocer prides itself on advocating and encouraging pet owners and their pets to play a part in more sustainability efforts towards reducing food and plastic waste.

For what projects/services did your company hire STUDIO DAM PTE. LTD., and what were your goals?

We hired STUDIO DAM PTE LTD to do a Brand Refresh project to resonate better with our target market. We were looking for a more consistent, structured approach as to how the different brand elements can come together and be presented for stronger association and retention in our customers mind.

How did you select this vendor?

We found several companies online and narrowed the list down to those that are qualified ESG consultants. After interviewing with them, we decided to work with STUDIO DAM PTE LTD because they understand the importance of how we wanted sustainability to be truly integrated with the branding.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, they interviewed key members of our team to get a baseline understanding of the company's values. They then researched extensively on local and overseas competitors to identify where are the shortfalls, strengths and areas of improvement for the brand.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Debby, the co-founder of the company, as well as Adila, who was Project Lead. Several interns and branding executives were involved during different parts of the project as well.

Can you share any outcomes from the project that demonstrate progress or success?

Because of the project, our online and in-store brand feels are now consistent and cohesive. The brand feels younger and more in-touch with our target market. We have received many compliments on the brand re-fresh.

Describe their project management style, including communication tools and timeliness.

We had monthly meetings with the team to go over the progress and next steps. We communicated predominantly via Whatsapp and emails very regularly. Updates and replies are always very prompt and clear. Work was finished in a timely fashion.

What did you find most impressive or unique about this company?

As this is their first encounter with a pet industry business and having no pets of their own, they spent a lot of effort to understand how/why pet parents behave, shop, care for their pets in order to understand how the brand will be able to communicate with the target market. The team's energy was impressive, and the outcomes were more than what we asked for.

Are there any areas for improvement or something they could have done differently?

The team did very well.

Please describe your company and your position there.

I am the director of 2 dental clinics.

For what projects/services did your company hire STUDIO DAM PTE. LTD., and what were your goals?

We hired Studio Dam to work on the branding for 2 new dental clinics. We wanted them to design our company logo, website and collaterals such as name cards and posters.

How did you select this vendor?

Word of mouth

Describe the scope of their work in detail, including any steps and the final deliverables.

Coming up with the logo from scratch, working on signboard, namecard, posters, wallpaper

How many people from the vendor's team worked with you, and what were their positions?

2 of them worked with us, they were the directors

Can you share any outcomes from the project that demonstrate progress or success?

The patients love the wallpaper that studio dam designed, and it is an unique feature of the clinic.

Describe their project management style, including communication tools and timeliness.

Very on the ball, meticulous

What did you find most impressive or unique about this company?

Their commitment to their business and making their clients feel valued. They are creative and have many different projects that show off how diverse and talented they are.

Are there any areas for improvement or something they could have done differently?

None!