Stress Free Property Management

Stress Free Property Management is located in Cedar City, Utah. It is owned and operated by Blake Cozzens. He has been a lifelong resident of Cedar City. From a very young age Blake has learned hard work from his parents and grandparents. Spending many hours working in his dad’s cabinet business and a summer as a boy working construction for his grandfather. Blake has his bachelors degree from Southern Utah University and he previously served as the Chairman of the Iron County Republican Party. He has also served  as President of multiple HOA’s. While in the process of obtaining his formal education, Blake learned first hand customer service skills through Convergys. Convergys is a large call center here in Cedar City which focused on AT&T. He worked at Convergys (AT&T cell phones was the project) for 3 1/2 years, quickly demonstrating his ability to work hard and meet and exceed expectations. Within 6 months he was mentoring and assisting new hire agents.  Within a year taking escalated calls (customers who wanted to speak with a supervisor). Within 2 years he became part of a 3 person critical care specialty team to investigate and stop fraud and abuse against the company.  He quickly found himself in the role of Team Leader, managing an average of 20 direct reports, attending meetings with AT&T senior executives and creating innovative solutions to assist the company further their ROI. Blake soon found the job of Team Leader to be too much time and stress to handle while at the same time a full time student, he worked with Convergys to scale back on his work load but ultimately had to tender his resignation and focus on his formal education as his number one priority.