Reach New Heights

We offer business to business (B2B) IT solutions encompassing both on-premise and hosted solutions.

We partner with best-in-class solution providers including Microsoft, VMWare, Citrix, Sonicwall, Cisco, Juniper, Aruba, Meru, Extreme, and more.

Our professional services group designs, implements and maintains your IT infrastructure at all levels. Businesses that lack IT staff turn to us for full helpdesk, server, and infrastructure support. Businesses that do have IT personnel on staff can utilize our IT overlay services to support their groups.

 
Undisclosed
 
$100 - $149 / hr
 
50 - 249
 Founded
2003
Show all +
Evanston, IL
Headquarters
  • Stratosphere Networks
    1732 Central Street
    Evanston, IL 60201
    United States
    877-599-3999

Reviews

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Network Installation and Managed Services for Insurance Provider

"They're very process-oriented. We can count on tasks being handled professionally and in a similar fashion, time after time, unlike other providers I've come across."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is an insurance firm. Limited resource availability and technical expertise required that the client find a partner to support the installation of their network infrastructure at their new corporate headquarters. Stratosphere Networks was considered carefully and then contracted to install, configure, and manage the client's new network infrastructure.

The Reviewer
 
1001-5000 Employees
 
Greater Chicago Area
Director of IT Infrastructure, Insurance Provider
 
Verified
Feedback summary: 

The client conveyed great satisfaction with Stratosphere Networks and their overall performance as a partner. According to the client, Stratosphere Networks was able to prevent any unexpected network downtime and streamline their information technology processes. It was noted that Stratosphere Networks brings a proactive instead of a reaction approach to maintenance, security, and support. The client recommends Stratosphere Networks to others without hesitation.

BACKGROUND

Please describe your organization.

We are a holding company. We own various assets, primarily focusing on property and casualty insurance, but we also own some warranty companies. We function as a merchant bank, similar to an investment bank. We not only buy and sell companies, but also invest in different financial instruments.

What is your position?

I am the director of IT [information technology] infrastructure.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Stratosphere Networks?

We were in the midst of moving the company to new headquarters in Illinois and separating our operations from a company we had recently assimilated, which had previously provided their own IT support. Part of that divestment included their IT team. We needed help with this operation, and with some of the design and implementation of various aspects for the new headquarters.

SOLUTION

Please describe the scope of their involvement.

Stratosphere Networks helped design our IT room and referred me to various partners for VoIP [voice-over Internet protocol] and network services for installing low-voltage cabling. We also signed on to a managed services contract with them.

We now primarily use them when we need to make changes to our LAN [local area network]. Stratosphere Networks provide consultation for the implementation of such items. We also work on smaller projects for replacing switches and other aging items within our offices.

When senior management purchased our firm, it was a much larger company with many different divisions. In 2012, they'd already spun off two of those and were in the process of consolidating the remaining divisions, primarily the insurance business, which was originally comprised of four smaller entities. I consolidated the IT staffs within those entities within my team and started providing support services for the holding company.

How did you come to work with Stratosphere Networks?

I knew their owners from a previous job. In 2005, I had worked as a consultant implementing a VoIP solution for a company that converged with the telephony operations of the business that was assimilated by our firm.

What is the status of this engagement?

Our managed services contract lasted for a year. They now provide consulting services on an as-needed basis.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I can't think of any instances in which they were over budget on a project. There were no unexpected server downtimes during our managed services collaboration.

Generally, people within the company were happy with Stratosphere Networks's services. They received various praises in time, and I don't recall any complaints.

How did Stratosphere Networks perform from a project management standpoint?

We rent ConnectWise from them for our ticketing system. We keep track of tickets involving the work that Stratosphere Networks do as well as our own tasks.

We haven't had a need for on-site presence from their technicians recently. During our bigger cutover work, Stratosphere Networks were present onsite for setting up new computers and other work. As of late, most of their work is done remotely. During our switch replacement project, the devices were shipped to their office where Stratosphere Networks configured them, and then shipped them for us to do the installation. They then connected remotely and finished the configuration.

What distinguishes Stratosphere Networks from other providers?

They're very process-oriented. We can count on tasks being handled professionally and in a similar fashion, time after time, unlike other providers I've come across. I don't get the impression that everything we bring to Stratosphere Networks is a whole new adventure. They have a level of expertise that allows them to provide a high level of support, which is considerably better than most other companies.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer