Could you share any statistics or metrics from this engagement?
I can't think of any instances in which they were over budget on a project. There were no unexpected server downtimes during our managed services collaboration.
Generally, people within the company were happy with Stratosphere Networks's services. They received various praises in time, and I don't recall any complaints.
How did Stratosphere Networks perform from a project management standpoint?
We rent ConnectWise from them for our ticketing system. We keep track of tickets involving the work that Stratosphere Networks do as well as our own tasks.
We haven't had a need for on-site presence from their technicians recently. During our bigger cutover work, Stratosphere Networks were present onsite for setting up new computers and other work. As of late, most of their work is done remotely. During our switch replacement project, the devices were shipped to their office where Stratosphere Networks configured them, and then shipped them for us to do the installation. They then connected remotely and finished the configuration.
What distinguishes Stratosphere Networks from other providers?
They're very process-oriented. We can count on tasks being handled professionally and in a similar fashion, time after time, unlike other providers I've come across. I don't get the impression that everything we bring to Stratosphere Networks is a whole new adventure. They have a level of expertise that allows them to provide a high level of support, which is considerably better than most other companies.