Design Thinking and Management Consulting Firm

Stonehill is a strategy and innovation consultancy. We help companies use data and creativity to make transformative  performance improvement.  Our teams consist of an innovative blend of creative, strategy, technology, and change management experts, giving us the ability to unite the functional silos of business in the common objective of creating differentiated customer experiences.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2017
Show all +
Tampa, FL
headquarters
  • 1300 N Westshore Blvd. #120
    Tampa, FL 33607
    United States

Portfolio

Key clients: 

Valley Bank, Front Burner Brands, Girl Scouts, BBVA, The Florida Aquarium, Vein911 Vein Treatment Centers, AfterWords, ReMax, PODS, Dover, Oregon Tilth, College Hunks Hauling Junk, Bowie State University, University of South Florida, Florida Virtual Campus

Reviews

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Strategic Planning for Restaurant Software Company

"Stonehill has a great ability to consolidate ideas into doable steps."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2017 - Ongoing
Project summary: 

Following discussions with key stakeholders, Stonehill developed a strategic one-page document to focus internal communications. They provide marketing services including support for media appearances.

The Reviewer
 
51-200 Employees
 
Tampa, Florida
Drew Peloubet
CEO, Restaurant Magic Software
 
Verified
The Review
Feedback summary: 

Stonehill delivered an actionable strategic plan that was received positively and unified the business long-term. The team offers unique ideas and executes tasks efficiently to provide deliverables on time and budget. They direct discussions effectively to generate ideas and ensure support.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Restaurant Magic Software, which is an independent software vendor that provides enterprise software to chain restaurants, specifically for back-office management of all cost centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stonehill?

We engaged them on many levels. We first engaged them for strategic planning.

SOLUTION

What was the scope of their involvement?

Stonehill consolidated us into a one-page strategic plan, which is useful because it functions as a key communication tool around our organization. Everyone's on the same page—literally. In our organization, we have strong opinions and I try not to dominate discussions so that everyone can voice their opinions. Their team mediated discussions, which is one of their greatest strengths. When we came to a final conclusion, no one felt like their ideas were discounted. Since they create the initial document, their team helped to update the strategic plan. Now, their team works on marketing to position us in the industry predominately. Their team assists us in preparation for tradeshows and helps with media preparation too.

What is the team composition?

We worked with five people from Stonehill.

How did you come to work with Stonehill?

I knew Doug (CEO, Stonehill) from a prior company that he owned. I had a working relationship with him, but it was through Stonehill that he became tightly integrated with our business. I came to know Stonehill through their reputation and chose to engage them. I looked at several other consultants but decided to work with Stonehill.

How much have you invested with them?

Up until this point, we’ve spent around $500,000.

What is the status of this engagement?

We started working together around 2017. Their team completed the one-page in 60 days. We continue to engage with Stonehill, so there hasn’t been a cessation in their work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Feedback has been positive. We maintain the strategic plan that Stonehill created and the team remains aligned around it. That’s the most valuable feedback. Their efforts are working as promised.

How did Stonehill perform from a project management standpoint?

I deal with Doug directly. Otherwise, our marketing group will engage their team. They’re proactive and get things done on time and on budget. The mode of engagement depends upon the particular project. Their team was great to work with and really creative. They’re efficient and get stuff done. Projects don't linger. That's part of the reason that I like working with them.

What did you find most impressive about them?

Stonehill has a great ability to consolidate ideas into doable steps. They think clearly and incorporate a wide set of ideas both within and outside the organization. Then, they're able to consolidate them down to a plan that we can actually do. I’ve dealt with consultants in the past that come in with a 20-page deliverable and none of which can be accomplished.

Are there any areas they could improve?

I’m drawing a blank.

Do you have any advice for potential customers?

This isn’t applicable only to Stonehill but know what you’re looking for going into the engagement. Be sure about what you want because if you don’t, you’ll get into scope creep. Be prepared to engage with an organization like Stonehill because they’ve got a broad set of skills. The more that you ask, the more that they can deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer