Stigan Media

BACKGROUND

Please describe your company and your position there.

I’m the owner of a yoga studio. I manage the business and teach yoga.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Stigan Media, and what were your goals?

Our website was not showing up in searches didn’t have the right plugins for selling products online and didn’t allow for easy class bookings without leaving the page.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched for web designers in Vancouver even tho I am in Nelson. I looked at reviews and went with Stigan, I wanted to go with the most professional designer I could find who had the best reviews for customer service. I also looked at their previous work, as I needed a company that had worked with a yoga studio before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Word Press Design including: home page, content migration, e-commerce setup and plug in. Integrated plug ins for mindbody, cart abandonment, review reminders, google & Facebook pixel scripts. Website launch and testing.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Sandro one of the owners around design payout and content. Then also over Asana with the web designer Paul around tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

after we launched the website we noticed right away how much easier it was for clients to purchase passes on their own. And the website was showing up in searches. Our revenue has climbed back up steadily since.

Describe their project management style, including communication tools and timeliness.

Sandro was excellent at communicating with me and would get back to me right away. The team was able to execute my vision to my standard within the timeframe without ever even having to meet in person.

What did you find most impressive or unique about this company?

Sandro would text me back about the smallest detail and fix anything right away. I really felt that he held the project a high priority until completion.

Are there any areas for improvement or something they could have done differently?

Sometimes emails would get lost and I would have to resend the info, however I think that’s just the nature of doing a project like this.

BACKGROUND

Please describe your company and your position there.

We are a solutions-based business aimed at helping business earn more money.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Stigan Media Inc?

Website design, etc.

What were your goals for this project?

To get a quality website that would speak to our professionalism, expertise and overall vision. A website that was modern, unique, and customer-focused.

SOLUTION

How did you select this vendor?

We were referred to Stigan directly because we had terrible experiences with three designers previously.

Describe the project in detail.

We provided our parameters, specifications and objectives to them and from there met via share-screen to hone in on the final result.

What was the team composition?

Myself and my business partners as well as two key members from Stigan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I was referred to Stigan after I had three terrible experiences with web designers previously. Adwin, the founder of Stigan, was incredibly professional and exceptional in his customer service standards. Not only did Stigan provide me with a phenomenal website, but they were professional, excelled at communication, and were efficient with their work. I would highly recommend this company without a doubt. If you need quality work that will get done in a timely manner, this is the company to choose. I hadn't heard about them before, but my experience with them from start to finish was a 10/10. I will, without a question, use them in the future for all of my design and web needs.

How effective was the workflow between your team and theirs?

Extremely effective. They were professional and communicated effectively through the duration of the work. They completed the work in a timely fashion.

What did you find most impressive about this company?

Their professionalism, workflow, and communication.

Are there any areas for improvement?

None

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director at an orthodontics practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media?

We engaged Stigan Media for web development and SEO services.

SOLUTION

What was the scope of their involvement?

Stigan Media designed and developed our website, and they continue to optimize it as needed. I provided their team with some examples of sites I liked, and they provided input where they could make improvements along the way. The also provide other SEO services, oversee retargeting ads, create content for our blogs, and manage paid ads (AdWords and Facebook). We typically sit down with their team each month to go over analytics and strategies, such as geofencing and internal marketing ideas. 

What is the team composition? 

I primarily work with Adwin (Managing Partner and Account Manager, Stigan Media) and Kelsey (Digital Strategist, Stigan Media), who provides a lot of the creative. I also touch base with Sandro (Managing Director, Stigan Media) on occasion. 

How did you come to work with Stigan Media?

A friend of mine recommended them. Adwin was very tech savvy, but able to explain everything in layman's terms, so we developed a very strong relationship from the start. He also came up with a lot of great ideas. 

What is the status of this engagement?

We've been working with them since November 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stigan Media contributes to our consistent growth of 15% year over year. The online presence they've helped us establish is responsible for most of our new patient generation. 

How did Stigan Media perform from a project management standpoint?

They're very honest and transparent about their services. They won't try to encourage clients to spend money unnecessarily without being able to justify it first. They also hold us accountable for what they need from us, which is refreshing–it feels as though they're a part of our team.

They stick to timeframes they set and even make themselves available to take on last-minute projects as needed. We generally email every day, and I meet with Adwin for lunch every month. Overall, it's been a very seamless process. 

What did you find most impressive about them?

They're genuine people, eager to help grow our business. They always check in with us to see if there's anything they can improve or clarify. 

Are there any areas they could improve?

I can't think of anything. We're very happy with their services and client management overall. 

Do you have any advice for potential customers?

Reach out to them as soon as possible. The results you'll get will more than pay for the cost of their services. With them, you can trust that your money will be spent wisely. 

BACKGROUND

Introduce your business and what you do there. 

I’m the co-owner and sales manager of two mattress stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media Inc? 

I wasn't happy with our existing website team as far as their communication and how long it took them to make changes.

SOLUTION

What was the scope of their involvement? 

Stigan Media Inc rebuilt our whole website and migrated the site to WordPress. At this point, I just let them do everything. They manage about six websites and domain names for me now, and we just launched two of them in the last month.

They manage some of our social media channels, including Facebook. They provide SEO and Google Ads services as well. They’re my team for digital media. It all goes through them to determine if it’s a good idea for us and how much money to spend. They introduce me to new technology, such as geofencing. I trust them, so I told them to do it. They track everything and meet with us regularly to go over the metrics.

What is the team composition? 

Adwin (co-founder, Stigan Media Inc) is our primary contact. We also work with Kelsey (digital strategist, Stigan Media Inc) on the website changes. 

How did you come to work with Stigan Media Inc?

I heard about Adwin via a referral. From our first meeting, I felt he was honest, genuine, and a super nice guy. I told him how much money we wanted to spend and his immediate response was that we didn't need to spend that much. He’s a former restaurant owner, so he understands the business owner’s point of view. 

How much have you invested with them?

I’ve spent over $100,000.

What is the status of this engagement?

Work started around April 2015, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We track every single sale that comes through the door. We’re seeing a lot more sales coming from Google, Facebook, or other online channels. They’ve done a great job. If something doesn't work, we don't repeat it. They help me decide where to spend my dollars. They give me regular recommendations and reports. Everything makes sense. 

How did Stigan Media Inc perform from a project management standpoint?

Adwin is very accommodating. I mostly communicate with him through email or text. I can email him late on a Sunday night—not expecting a response until the morning—and he’ll reply if he's awake. 90% of the time he answers even late at night. That kind of service is really over the top. Other times we'll make an appointment for him come to the store or me to go to his office. He'll go over everything and show us reports of what’s broken and what we can improve. I trust his judgment on where we should spend our ad dollars. He’s good about suggesting we shift the money around instead of adding to the overall budget. 

What did you find most impressive about them? 

I've been to the office a few times and met all of the staff. Everybody at Stigan Media Inc is excellent. It’s really nice to be able to meet in person instead of having to send so many emails back and forth. They're so helpful and always on the same page. I truly believe they’ve got my best interests in mind.

Are there any areas they could improve? 

No, I don’t think so. Communication and speed of service are most important to me, and they exceed my expectations on every level. Adwin calls me back right away no matter what time of day, even after hours. I also appreciate that they save me money by being honest about how and where I should invest resources. 

Do you have any advice for potential customers?

Stigan Media Inc is the team you want. They’re super flexible and available seven days a week. I’ve told people I know that their website looks terrible compared to mine. If they want it to look better, they need to work with Adwin and his team. I’m not an expert in SEO or anything digital, but I know that we're in business because of Stigan Media Inc’s work. They’ll help you figure out how to get more profit coming through online and the door. 

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for Ganache Brands. We’re one of the nation’s leading providers of engraved and custom chocolates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media Inc?

Our company has been around for over 30 years, but we weren’t utilizing a lot of modern marketing techniques. Once our stakeholders agreed to take the company in a more digital direction, we started searching for a qualified marketing firm to provide SEO/PPC services.

SOLUTION

What was the scope of their involvement?

Stigan Media Inc manages our SEO efforts. They perform tasks excellently and are flexible enough to adhere to a shifting project scope. As a chocolate company, we experience an intense sales period from October–December each year. We go through eight months of planning and strategy with Stigan Media before each busy season. That enables them to keep up with our needs adequately. We have daily meetings during that time, so it’s like they’re a part of my team. We have a larger budget set aside for PPC campaigns, but they put us in touch with another vendor for that project.

We’ve had three new websites over the course of three years, and Stigan Media has been involved in every step of the way. We hired a separate agency to build the current website, but Stigan Media was integral to its structural design and keyword implementation. They continue to write blog content for the site to solidify a long-term SEO strategy.

What is the team composition?

Adwin (Managing Partner, Stigan Media Inc) and Vlad (SEO Specialists, Stigan Media Inc) are our primary points of contact. We have access to additional resources as needed.

How did you come to work with Stigan Media Inc?

We searched for potential vendors online, and eventually found Stigan Media Inc. They sent over an effective presentation, so we hired them.

How much have you invested with them?

We’ve spent roughly $50,000–$199,000 thus far.

What is the status of this engagement?

We started working together in July 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It has been hard to build significant SEO growth while redesigning our website each year. However, we’ve seen a lot of improvements since Stigan Media helped change our strategy. We expect to experience continued growth over the next fiscal year.

How did Stigan Media Inc perform from a project management standpoint?

They attend a monthly meeting we hold with all of our agencies to deliver PowerPoint presentations detailing their best practices and project milestones. Vlad usually goes over the SEO report and illustrates what has changed over the past month. They use Asana to track project tasks and have yet to miss a deadline. They’re also highly proactive and willing to make useful suggestions to improve the site.

What did you find most impressive about them?

They’re always polite and professional when interacting with us. They provide a personalized experience instead of treating us like just another client. We also appreciate their positive attitude. Being able to share knowledge with them allows us to understand the challenges they face.

Are there any areas they could improve?

We have an extremely good working relationship with them, so I don’t want to suggest any changes.

Do you have any advice for potential customers?

Provide them with a thorough scope of work report. They’ll guide the project from there.

BACKGROUND

Introduce your business and what you do there. 

I'm one of the owners of a specialty construction company. We do live tie-ins to existing pipe infrastructure.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media Inc? 

Our old website looked okay but the backend was pretty mangled. We needed an external resource to build a new site for us.

SOLUTION

What was the scope of their involvement? 

Stigan Media Inc fixed several features that were broken on the old website. For example, the contact form never fully worked properly. They got that up and running for us, as well as fixing a number of broken links. The rest was fairly standard, such as buttons and forms.

In addition, none of the previous backend work was created properly for Google optimization. Stigan Media Inc developed a new SEO-friendly backend that ties into our Google Ads campaign.

What is the team composition?

Our main contact is Sandro (Managing Director, Stigan Media Inc). We also worked with a web developer and an SEO expert. 

How did you come to work with Stigan Media Inc? 

Sandro is a friend of my business partner. 

How much have you invested with them?

We spent between $5,000–$6,000 CAD (approximately $3,700–$4,500 USD).

What is the status of this engagement? 

The project took place between May–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Stigan Media Inc completed the web redesign and launched our new site. We’re already getting better ranking on Google just a few months later. That was our main goal, so that's good. We just got tracking added last week to measure conversions from our Google ad campaign. We plan to talk to them in the next few months about bringing them back on to manage SEO on a regular basis. 

In addition, we just bought one of our competitors in a different market. We really wanted to have a web presence when people search in Calgary. So far it looks like it’s working. I'm starting to get phone calls from Calgary, and I know it's from people that found us online. 

How did Stigan Media Inc perform from a project management standpoint? 

Their team is good. To be totally honest, I wasn't super impressed with the first version of the website. They came back and kept working on it until I was happy. They did it for no additional cost, which was excellent. I'm old school so we mostly communicated by phone and email. 

What did you find most impressive about them? 

There was a point where I wasn’t happy with the website but felt that we needed to get it up in advance of our Calgary opening. They wanted to make sure the new website was exactly what I wanted. He went back to the drawing table and came up with a product that we're really happy with. 

Are there any areas they could improve? 

Overall, I’m pretty happy. In terms of timing, any delay was my fault because I got busy and dropped the ball. 

Do you have any advice for potential customers? 

Having all your content together at the start makes their life easier. They can turn your site around a lot quicker if you have all your media and other requirements ready to go. 

BACKGROUND

Introduce your business and what you do there.

I run my own nutrition and fitness business. I also do one-on-one personal training and teach yoga.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media Inc?

I needed help with my website as I've moved some of my nutritional consulting to an online multi-week coaching program.

SOLUTION

What was the scope of their involvement?

I gave them specific parameters of what I wanted on the site. I wanted big pictures on the home page and certain fonts. I also wanted my social media feeds on the home page. They built the site in WordPress, and set it up to feature the top 12 pictures from my feed. They added affiliate marketing links from my blog for various supplements.  

In terms of content, they provided advice on SEO. They suggested I use keywords such as nutrition or ketogenic lifestyle more often in my writing.

What is the team composition?

My main contact is Sandro (co-founder, Stigan Media Inc). I also work with Kelsey (digital strategist, Stigan Media Inc).

How did you come to work with Stigan Media Inc?

I went to high school with Sandro’s younger brother. I used Stigan Media Inc to build my first website several years ago.

How much have you invested with them?

In total, I’ve probably spent about $6,000 CAD (approximately $4,600 USD).

What is the status of this engagement?

I first worked with them in 2013. They built the most recent site in 2016, and did a major refresh in 2017 after I changed my branding. They continue to provide maintenance and support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They made the site exactly how I wanted it to look. I get a lot of business through social media, so it’s great to have my social media feeds right on the home page. My clients like the colors. They think the pastel suits the personality of the company. The site is also very easy to navigate.

How did Stigan Media Inc perform from a project management standpoint?

Their team is really good. I usually hear back that day when I send them an email. For example, my social media icons were not working the other day. I let them know there was an issue and Kelsey fixed it right away. We use email most of the time, but I will occasionally text them if something is urgent.

Sandro is excellent at providing an accurate time frame for how long it will take to complete work on a project. He's upfront about his time. If he's busy, he’ll let me know that he can't get to that task for a week or so. He's really honest and open.

What did you find most impressive about them?

They're easy to get along with, and always willing to help. I wanted to change the format for sales pages, which was complicated. Sandro had me come down to their shop to go over the project with the whole group. They really care about the company and making sure that they deliver on my vision. I also appreciate that they teach me how to manage the site myself so I don’t have to call them all the time to make changes.

Are there any areas they could improve?

I don't have anything negative to say.

Any advice for potential customers?

Be open with what exactly you want and your vision. Make sure to be specific with what you want on your website, including the theme and the color scheme.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Atlas Pest & Wildlife Control Ltd., a mid-sized a pest and wildlife control company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media?

I engaged Stigan Media to manage our digital marketing efforts and provide SEO services.

SOLUTION

What was the scope of their involvement?

Stigan Media manages our PPC, Google, and Bing campaigns, overseeing our four websites to ensure they're consistently optimized and updated. They act as a consultant for our social media strategy, but we manage our own accounts. We're also discussing doing email marketing campaigns, but haven't officially implented those efforts yet. 

What is the team composition?

I work directly with Sandro (Co-founder & Managing Partner, Stigan Media), who manages others on the account. We generally check in with each other on a monthly basis.

How did you come to work with Stigan Media?

I'd worked with Sandro before while I was at another company, so I knew he offered quality work and that I could trust him. Once I started my own company, one of the first calls I made was to him.

How much have you invested with them?

We spend between $5,000–$10,000 per month on their services.

What is the status of this engagement?

I've been working with them at this company since August 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Stigan Media continues to deliver positive results. Every six months, I find myself giving their team more and more work as they keep generating a ROI. Their the only vendor that helps manage our online presence, which generates about 80% of our phone calls.

How did Stigan Media perform from a project management standpoint?

Sandro is great about meeting my expectations and very responsive overall. We generally communicate through phone or in-person meetings.

What did you find most impressive about them?

Sandro is someone I can trust, which makes all the difference. I've worked with other vendors who've delivered less than desirable results or who weren't very transparent in their approach.

Are there any areas they could improve?

So far, everything's been great, but perhaps we could hold more regular meetings.

BACKGROUND

Introduce your business and what you do there.

I own and operate Bill & Walter’s Garage, a family-run automotive repair shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media?

After I became the owner, I wanted to establish a social media presence and set up a proper website. My vision was for the site to be an informational place for users to learn more about our shop and services. I needed someone to help with web design and social media marketing for our business. 

SOLUTION

What was the scope of their involvement?

The project began when I showed Sandro (Co-Owner, Stigan Media) my ideas and inspirations for the website. His team redesigned our site according to the examples I gave him. Additionally, they began managing our social media accounts, including Facebook and Twitter. They have a team dedicated to finding relevant content and posting blogs that are useful to our users. Sandro’s team still gives support for these social media efforts. They also provided Google AdWords services to raise our site awareness online.

What is the team composition?

I work with Sandro directly, and he provides members of his team for various parts of the project.

How did you come to work with Stigan Media?

I knew of the Sandro through personal connections. Once I wanted to start improving our site, I thought of them for the project. I liked the previous work he had done for other clients, so I reached out to get started.

How much have you invested with them?

We spend around $500 per month on their services.

What is the status of this engagement?

We began working together in 2014, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an increase in site traffic after their Google AdWords work. There has been a significant increase in business that we’ve noticed. We also receive more cold calls from potential clients, and customers give us reviews online.

How did Stigan Media perform from a project management standpoint?

Stigan Media is great at being available for questions and assistance. I’m able to contact Sandro through text, email, or phone calls and we occasionally work with him in person. He meets with us to reassess the current phase and to plan future steps.

What did you find most impressive about them?

Stigan Media is highly knowledgeable, loves what they do, and are great at teaching others about their process. They deliver on their promises and make us feel like our money is earning valuable results.  

Any advice for potential customers?

If you’re starting out with social media marketing, take it slowly and get to know what they are doing. Trust their process because it works.

BACKGROUND

Introduce your business and what you do there.

I'm the owner and president of an auto parts store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stigan Media?

I engaged Stigan Media to develop our e-commerce website from scratch and provide SEO services. We'd previously worked with another company, but we were very unhappy with their deliverables.

SOLUTION

What was the scope of their involvement?

Stigan Media designed and developed our website from scratch, including wireframes. They coordinated with our internal programmers, linked the site to our existing database, and uploaded around 10,000 photos. They also provide ongoing SEO services, including Google AdWords and Facebook ad campaigns.

What is the team composition?

I work directly with Sandro (Co-founder & Managing Partner, Stigan Media).

How did you come to work with Stigan Media?

They were referred to me, and I liked that they were local and could give us more personalized attention compared to the other vendor I'd worked with.

How much have you invested with them?

We've probably spent about $25,000–$30,000 thus far.

What is the status of this engagement?

They started working on the site around October 2017 and it launched in January 2018, but they continue to provide ongoing SEO services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before working with Stigan Media, we didn't have a web presence. Thanks to their efforts, we're seeing a consistent increase in web traffic each month, and we anticipate that we'll start breaking even on the sales the site generates versus the money we spend on their services soon. It's moving in the right direction.

How did Stigan Media perform from a project management standpoint?

Sandro is very on top of everything and proactive about following up. He visits our office once a month to go over our analytics and make suggestions on how to move forward.

What did you find most impressive about them?

Their personalized, customer-centric approach sets them apart. They seem to genuinely care about our success.

Are there any areas they could improve?

Their company is small, so they don't have as many resources yet compared to other companies. Sometimes that results in minor timeline delays, but it's more of a manpower issue than any fault of their own.

Do you have any advice for potential customers?

Thoroughly document the expectations and scope of the project, so milestones can be tracked and monitored along the way.