What evidence can you share that demonstrates the impact of the engagement?
They’re highly motivated and provide technical and business insights.
How did Stfalcon perform from a project management standpoint?
We communicate through phone calls, email, and Slack. They’re engaged to deliver what’s agreed upon, but the quality isn’t as expected all the time. It’s a bit confusing at times and not quite structured.
From a UX design perspective, I work with an experienced person on a regular basis. We have good communication and a very good working environment. Most of that was due to the good communication fit between us. He’s done a great job so far, and he bills his working hours very precisely.
I haven’t had that much contact with the developers. I’ve talked to a couple of them, but not in a way that would allow me to give precise feedback. I had a lot of conversations with the project management, and that was okay. It was good in some places and improvable in others, depending on what perspective I was looking from.
What did you find most impressive about them?
They have a very high response rate and are available early in the morning or late at night. They’re accessible and work hard, but I would say they’re more on a junior level than a senior one.
Are there any areas they could improve?
They could work a bit on the structure and the reliability of quality resolve. From my perspective, they need more senior people on the team.
Do you have any advice for future clients of theirs?
Clients need to have an experienced IT project manager on their side to challenge and review the ongoing processes. We have that in our situation, and it works well. What was expected has been delivered, but the project took much longer than we agreed upon. This was due to having a lot more iterations on very minor things compared to other projects, which could’ve been solved quicker or never have occurred in the first place.
Stfalcon can get the work done, but they need to have structure and architecture, and an environment in which to perform. They need to be monitored closely to do what is expected of them.