Steelhead Software

BACKGROUND

Please describe your company and position.

I am the Owner of DM plumbing & construction llc

Describe what your company does in a single sentence.

We provide plumbing services for new construction projects as well as routine plumbing services for homeowners and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Steelhead Software to accomplish?

• Design and build our website

SOLUTION

How did you find Steelhead Software?

Referral

Why did you select Steelhead Software over others?

• High ratings
• Close to my geographic location

How many teammates from Steelhead Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Steelhead to build out our online web presence. As a newer company experiencing rapid growth, we hadn’t had time to build out much of a digital footprint yet. It was time for us to expand and we were looking for the right partner. 

Service company websites tend to have a standard look and feel; it was important to us to stand out and have a professional-looking site that felt “leveled up” compared to our competition. We feel like we achieved that goal. 

Steelhead designed and built our public-facing website. This included a step-by-step design process starting with a discovery call to learn about our challenges and goals. DMPC Clutch Review 3 From there we reviewed wireframes and final designs. Everything was signed off on prior to moving to the next step so everyone was on the same page. 

We had designs for the desktop and for different device sizes so it looked good on everything. We do both new construction plumbing and service plumbing, which is not the case for all plumbing companies. The site we received reflected both of these revenue streams really well. 

Early on, Steelhead made sure they were clear on where we wanted to go with the business so they could highlight those areas in the site design. While Steelhead created the site layout, we built out our site content. We needed to create this from scratch since we didn’t have a website at the time. 

Steelhead provided us with a template and helped us refine the content as they built out the site so that it was optimal for the web. Our site is configured so that we can edit the content or add new content ourselves. That keeps us moving fast and keeps costs low because we don’t need to rely on someone else to make easy changes to the site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

So far things have been great. We’ve received really strong feedback from our customers about the website. From an SEO standpoint, we’ve achieved some super fast ranking results as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Steelhead was clear about the budget and timeframe upfront. We ended up coming in well below the high range of their estimate. They met their timeline commitments and helped us stay on top of our own “homework” during the project.

What was your primary form of communication with Steelhead Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We really liked how well Steelhead responded to change during our review processes. They took our feedback to heart and made sure it was incorporated into the next revision. If they disagreed with our suggestions, they always had a well-thought-out opinion and weren’t afraid to have a discussion with us. We had a lot of “future” ideas for the site, and Steelhead made sure to build something that could incorporate those in the future.

Are there any areas for improvement or something Steelhead Software could have done differently?

Nothing comes to mind.