What content management system did you select?
We were using an enterprise version of DotNetNuke.
What was the selection criteria used to choose your solution partner?
We looked primarily at experience with DotNetNuke and what their qualifications had been in that regard. Of course, we wanted to understand the size of the institution or the organization we'd be dealing with, and having a local presence and being familiar with the work of the garden was important to us. We needed to make sure the company could scale in accordance with changing requirements, if necessary.
Could you describe the scope of the project?
We really started out with master planning the changes we were trying to implement. They performed due diligence and reviewed our business processes. It was an entire Web audit.
From that point, we worked with them to devise a strategy for how were going to modify and eventually unify our entire Web presence. We also strategized how we wanted the user interface to look and feel. They were indispensible in that regard, too. After having done the strategy work, we then moved onto execution and management. They designed and developed the website that we were migrating our content to, and they worked with us to train a number of our staff members. They also performed all of the integration work and configured the various systems.
Could you provide a sense of the size of this initiative in financial terms?
We've been at this for multiple years and we've probably spent, not including internal staff time, out of pocket, on the order of magnitude of $100,000 to $200,000 a year.
This remains ongoing relationship, correct?
Yes, that's right. We still have projects with them.