Can you share any outcomes from the project that demonstrate progress or success?
There was no progress in the seven months we worked with Staylisted. They did nothing to help our actual website. We weren’t ranking for any keywords, and our sales rates hadn’t changed. Not only did they create a noticeably inferior second website for our business, but failed to rank that one as well. The Google algorithm wasn’t recognizing us as a serious business because we had multiple web properties for the same purpose. Overall, they did a horrible job.
How effective was the workflow between your team and theirs?
The workflow was not at all effective. Additionally, they failed to take any responsibility for the quality of their service. It’s clear that they’re not very concerned with their customers’ satisfaction.
What did you find most impressive about this company?
I’m not impressed by any aspect of their performance.
Are there any areas for improvement?
Staylisted should work harder to provide the level of service they advertise and increase their customer support skills. Additionally, they should stop charging their clients after they terminate the partnership. This experience was a complete waste of my money.
Rather than working on the existing site, Staylisted built their own inferior version and worked on ranking that. Ultimately, the team failed to rank either of the web properties. They demonstrated poor customer service skills and failed to take responsibility for the quality of their work.