What evidence can you share that demonstrates the impact of the engagement?
We haven’t launched the site publicly yet, but our client’s board members really love the new website. It makes Educate78’s services and impact on the community that much clearer. The new site is also more user-friendly and has seen more traffic. State Creative helped integrate Google Analytics into the backend so that we can track visitors and our bounce rate. Overall, we’ve received nothing but positive feedback and haven’t seen any errors so far.
How did State Creative perform from a project management standpoint?
We communicated with Garrett all the time. He was always quick to respond whenever we had an urgent question or needed updates. He claimed a 24-hour turnaround, but I never had to wait longer than 12 hours to hear back from him. He also made every deadline, even when we’ve had to move some timelines up to meet our client’s needs. Garrett’s also always had a great attitude about handling any changes.
In the beginning, I talked to him about five times a week. Sometimes, when things got really hectic, we spoke twice a day. We received weekly updates, monthly maintenance reports, and heads-up if there’s anything that needs fixing. Even after the soft launch, Garrett has stuck around to help us optimize the site.
What did you find most impressive about them?
State Creative’s level of detail and professionalism have made it so easy to work with them. We’ve had so many frustrating moments, and Garrett’s patience and diligence in working with us as we went through periods were much appreciated.
State Creative is also excellent at turning around urgent changes very quickly—such as when we sent out a marketing email and find out one of the blogs isn’t updating or the links aren’t working—even though they’re not a 24-hour service.
Lastly, their team has never had to redo any part of the project. Their work is error-free every time. I’ve always been impressed with their ability to take our requirements over the phone and turn them into something beautiful.
Are there any areas they could improve?
No, there’s nothing I can think of off the top of my head. It’s always good to give constructive feedback, but I can’t think of anything I’d want to be done differently.
Any advice for potential customers?
State Creative regularly gave us all these tips and tricks, but they often got buried in our email threads. I’d recommend taking notes on the information State Creative gives you. They also created a guide page for us to solve specific problems later, which we found immensely helpful.
Also, don’t be afraid to get on the phone with them to communicate something as quickly as possible. Garrett was always happy to answer our calls.