State Creative

BACKGROUND

Please describe your company and your position there.

I am on the Digital Marketing team for my organization and worked on our website redesign project from start to finish with State Creative. I knew from the first call with Garrett that they would be great partners. Garrett and I worked very closely throughout the entire project and I cannot say enough good things about him and the team! They met every deadline we discussed at the start of the project and managed our revisions, delays and feedback with ease and professionalism. They also worked closely with our existing SEO company throughout the project to make the transition as smooth as possible for everyone. I am so excited about the final product and know that it will make such a huge impact on our business!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire State Creative?

Redesigning an outdated Wordpress website

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked for vendors on Clutch, Google and more. Interviewed/met with and reviewed proposals from 4 different agencies. The deciding factors were that Garrett was thorough, asked important questions about our needs, was able to work with our timeline and kept the project within our budget.

Describe the project in detail and walk through the stages of the project.

We provided a sitemap, details about our business, target demographic, integrations, needs, wants, etc. From there, they began with a homepage mockup that we gave feedback on and they revised from there. We worked our way through the inner pages of the website with that same process until the end of the project. We set deadlines for both teams (content/imagery on my end and designs and development on their end). They gave us training on how to use the site, and moved into the launch phase.

How many resources from the vendor's team worked with you, and what were their positions?

We worked only with our Project Manager, Garrett.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The overall look and feel is much more clean and modern. The backend of the site is also much more user friendly and easy to navigate and update.

How effective was the workflow between your team and theirs?

They were always extremely responsive, and we worked well together. Garret provided updates without having to be asked, and I always felt that I knew where we were in the process.

What did you find most impressive or unique about this company?

I really appreciated that Garrett was understanding and helpful, even when all of the input from our team was affecting the overall project timeline. There were times when we had to revisit previously approved details and rework them because of feedback from company leadership— not once did Garett or the team make us feel like it was a burden or inconvenience to them.

Are there any areas for improvement or something they could have done differently?

No, we felt that it was a very smooth project overall. State Creative worked us into their project calendar much later than expected because of unexpected delays on our end. A more concrete deadline for finalized web content on our end was the only hiccup throughout the whole project, and even that that was very minor.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and lead consultant at Belleview Consulting, a company of business consultants. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative? 

We hired State Creative because we needed a new website. 

SOLUTION

What was the scope of their involvement?

State Creative built our website from scratch. I provided some documentation for it, but they walked me through exactly what they needed, so I didn’t come in with anything particular in mind. 

Previously, I had a one-page WordPress website. By contrast, State Creative built a multi-page website that had a space for services, case studies, and insights. They also used WordPress, but they added robust features to it through extensions. 

What is the team composition?

I worked with Garrett (Managing Partner), and he was my main point of contact. 

How did you come to work with State Creative?

I was referred to State Creative by another colleague. I looked at their portfolio and it resonated with me; I liked the variation of their work, which was tailored to their clients — they weren’t just copy-pasting one template. Then, as soon as I received their quote, I realized we could afford them, so going forward with the engagement was a no-brainer. 

How much have you invested with them?

We invested a little over $10,000.

What is the status of this engagement?

The project lasted from February–September 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After State Creative developed our website, I gained access to more data than before. We could also navigate the website with more core elements and functions. Moreover, I could better understand where people were going and how they interacted with the website. On top of that, I had more data to spot trends and make informed decisions going forward, which I didn’t have before. 

How did State Creative perform from a project management standpoint?

State Creative’s project management was great. They kept me on track and on task. Our communications were typically initiated via emails, and then we’d do Zoom calls as needed to review finer points. In addition, having one main point of contact made it easy to keep track of who should communicate with me. 

What did you find most impressive about them?

We had a fabulous experience with State Creative. The team set strong expectations in the beginning, and then everything progressed in accordance with those expectations. 

Are there any areas they could improve?

If I was doing this project over again, I might have selected different options in terms of the website elements. I learned that I didn’t enjoy writing copy for the site. To be fair, it was my choice to keep that on my plate and not theirs. 

Do you have any advice for potential customers?

Reach out and have a conversation with State Creative. You’ll quickly get a sense of how they work. If there’s good chemistry between you and them, then you can move forward. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of Makeplease.com, a global online platform that connects freelance artists with people that want custom art and designs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

My company already existed, but my website was poorly designed; it had glitches, and it was outdated and confusing to use. I hired State Creative to do a total rebrand and create an entirely new website that functioned smoothly and let users navigate it effortlessly.

My main goal for this project was to attract a broader and larger audience to have more signups and see more things happening on the site — I wanted to have something that I could be proud of and market more.

SOLUTION

What was the scope of their involvement?

I requested State Creative to create a new website for me that was cleanly designed, looked good, functioned really well, and was easy to use. I wanted our users to take advantage of my website features without being confused and not knowing what to do, and I wanted them to use it without it glitching or having any problems.

They’ve created the site and added a lot of new and highly beneficial features, which have really helped with the signups and the overall UX.

What is the team composition?

I have only one point of contact, but I know that there’s a whole team working behind this person. Their team includes UI/UX designers, developers, and graphic designers. I also talked to Garrett (Managing Partner) in the beginning.

How did you come to work with State Creative?

My mom was in a networking group where Garrett was in. She connected us, and I really liked his vibe — it seemed like he and his team would produce something really good. I saw State Creative’s portfolio, and I could tell that they would go above and beyond to create something good.

How much have you invested with them?

I’ve spent around $14,000.

What is the status of this engagement?

We started working together in October 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m extremely pleased with how the website has turned out. It’s beautiful, easy to use, and easy to navigate. I’ve shown it to a lot of people, and I’ve only gotten positive reviews — it is better than I could ever have imagined.

I love what State Creative did and the way that they implemented the graphics that I already had. I’m extremely satisfied with their work and really excited about my new site. I can finally be proud of what I have, and I feel like people are much more enticed to sign up now.

How did State Creative perform from a project management standpoint?

State Creative is very communicative, and they always keep in touch. They’re quick to respond, and their responses are very thorough. Nothing is overlooked, and everything is addressed.

What did you find most impressive about them?

The team is very friendly, fun, and professional, and communicating with them has been a really good experience.

Are there any areas they could improve?

I don’t think that there’s anything State Creative could improve on. They’re great, and I haven’t had any problems with them.

Do you have any advice for potential customers?

Stay on top of everything, be clear about your needs, and be timely with the things that they want you to do. If anything comes up, tell them right away so they have time to deal with it, figure it out, and stay on pace.

BACKGROUND

Introduce your business and what you do there.

I’m the president and attorney at a law firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

We were aiming to gain visibility for the firm after starting the business.  

SOLUTION

What was the scope of their involvement?

They created a website as well as branding assets for my firm. Their branding deliverables included the color scheme and fonts that could be applied to stationery, logos, business cards, and other design work. They created the website using WordPress.

What is the team composition?

I worked directly with Garrett (Managing Partner) as my main point of contact.  

How did you come to work with State Creative?

I worked with them while at a previous law firm, and they did very well in that role. Because we were pleased with their work in the past, I was happy to hire them again.  

How much have you invested with them?

I put about $11,500 into the website build and marketing assets. Additionally, they’re on retainer for $2,000 to maintain the site through 2021.

What is the status of this engagement?

We worked together from March–September 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just launched the site, so we don’t have hard metrics yet. However, I’ve received positive reviews and comments about the website by users who are blown away by the logo and color scheme. People really like the brand, myself included.  

How did State Creative perform from a project management standpoint?

I never had an issue with them because they were transparent and kept me updated. If I ever had an urgent request, they made it their highest priority. It helped to have one, central point of contact. Garrett was great to work with as a project manager. We communicated through phone, email, and Zoom.  

What did you find most impressive about them?

Their creativity helped them deliver a user-friendly site that aligned with my goals. They had familiarity with the latest tools and technologies, so the process was seamless. It was easy to talk about my requirements, and they integrated my requests with ease. I was thrilled with the final product. 

Are there any areas they could improve?

I can’t think of anything. I wish that I got the final website a bit earlier, but delays were on my end or due to COVID-19. They were very responsive and urgent.  

Do you have any advice for potential customers?

They’re creative, open-minded people. If you have wild ideas, share them because they don’t come in with limitations or predispositions as to what is possible. They’ll provide feedback and be open to exploring solutions options.

BACKGROUND

Introduce your business and what you do there.

We’re a local organization in Redwood City, California that awards scholarships to high school seniors who demonstrate extraordinary levels of community volunteerism. Our criteria's simple. Students have to reside in Redwood City and demonstrate levels of volunteerism above and beyond what’s required by their schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

Our website was old and limited in functionality. Students specifically expect to be able to apply online. To have a healthy, robust organization that actually serves students, we needed to do a better job with our website and application process.

SOLUTION

What was the scope of their involvement?

State Creative completely redesigned and rebuilt our website. They also added a custom e-commerce function. Usually, we have an annual awards dinner that’s attended by 400–500 people and each honoree. We wanted an e-commerce function for people to buy tickets to the event or enter a coupon code to zero-out the price. The e-commerce function essentially automated ticket attribution and table assignment.

Their team also build an online application process. Users could upload documents and fill out an application form on our website.

What is the team composition?

I had one point of contact.

How did you come to work with State Creative?

I searched online and asked five agencies for quotes. We found two agencies through referrals from board members. We found the other three from services such as Clutch. We had initial calls, looked at samples, and invited three agencies to give us a hard bid. We made our decision based on their track record, understanding of the project, and price.

How much have you invested with them?

We spent around $15,000 on this project.

What is the status of this engagement?

We started our contract with them in April, and the project finished in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Anecdotally, everyone thinks the website’s wonderful. It looks better, and it’s easier to navigate. However, we haven’t entered our application or ticket buying seasons. We haven’t had a chance to test the functionalities in real life yet.

How did State Creative perform from a project management standpoint?

State Creative communicated deadlines, expectations, and milestones. I worked on many websites with one company. As we repeatedly collaborated, we developed a shorthand. During this engagement, I had to learn a different system, so it was a learning curve.

What did you find most impressive about them?

There was no drama during the project. We didn't argue about what was or wasn’t in the scope. I wasn’t surprised by the directions their team took. State Creative made everything clear, so the project moved forward linearly.

Are there any areas they could improve?

There were a few moments when we couldn’t access our PayPal account because State Creative was linking it to our site. It would’ve been helpful if they told us when we wouldn’t have access to the account.

Do you have any advice for potential customers?

Be clear about what you want. Don’t be afraid to ask questions.

BACKGROUND

Please describe your company and your position there.

We are a consumer products company in the art/writing instrument space. I'm the Associate Manager of Digital Marketing as part of the Marketing team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire State Creative, and what were your goals?

We hired State Creative to help us overhaul, redesign, and condense our existing websites into one, consumer focused site. Our goals were to create a website with a consumer focused user experience while minimizing the amount of work our internal team needed to do to maintain our previous sites.

SOLUTION

How did you select State Creative and what were the deciding factors?

We found State Creative through a quick google search after speaking with several other companies all of who were referrals from other partners. The deciding factor for us was the price point given the size of the project, and the fact that State Creative was local to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had 4 different websites that all pointed our consumers in different directions on 2 different CMS platforms that was causing quite a headache for our team. It was outdated, and clunky to work with. State Creative gathered all of the necessary information and documentation from us in the beginning. We opted to go for Wordpress, migrate the website to a different host, and wanted something with more imagery and much less text.

We then went through 2 different design rounds, and after that, they worked on it until it was time for our team to fill in all of the content. The biggest deliverable for us was the Store Locator, making sure consumers can reach a place to purchase a product as quick as possible.

Project Steps went as:

1. Scope & Documentation - information/inspiration gathering
2. Design Round 1 
3. Design Round 2
4. Demo
5. Content & Copy Fill
6. Launch

How many people from the vendor's team worked with you, and what were their positions?

Two people from State Creative's team worked with us. Garrett, client services and Aron, the creative director.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've had a huge spike in website traffic since launch. General feedback about the deliverables for us was about an 8/10. There were times where things were forgotten about, that I as the customer didn't know weren't going to be brought up and assumed the State Creative team would remind us, given the scope of the project in the beginning and the ideas we had talked about many times.

Describe their project management style, including communication tools and timelines.

Overall, the communication was clear. We interacted via email, Google Docs, and even text towards the end for launch. The timeline was provided at the beginning, and we stayed on track.

There were a couple of times where there was mix up of us vs. other client work they were working on, so things I had brought up before were forgotten about or mixed up. As someone who comes from a small business background, I could understand the challenges of the multiple client aspect, but it wasn't always well received throughout my team.

What did you find most impressive or unique about this company?

How responsive they were! When small issues came up, I can shoot an email or a quick text, and they'd always get back to me and let me know the time frame in which they could work and figure it out. They're quick to help us find solutions and always open to helping us navigate issues.

Are there any areas for improvement or something they could have done differently?

There's some room for improvement in communication. When I got the project timeline, it was general enough that I knew of the overall steps, but there were parts of the content filling that could have been more in-depth.

For example, I thought that the store locator database would be brought up at some point, but it wasn't until after I submitted all of the content for State Creative's team to populate, and my team was already in the midst of filling in the rest of the content on the website, that I realized the store locator had not been talked about. We ended up having to try to shave time from elsewhere to get the locator done, but I would've provided that information up front with the other copy/imagery if I had known it was part of that step.

Because of that, we're now in a Phase 2 for the locator to be completed. I definitely think it's a bit of lack of communication on both ends, but as the customer, I'd expect the developer to guide me through that process and remind me of things we had talked about/what part of the project it'll come up in.

BACKGROUND

Introduce your business and what you do there.

Western Mixers & Nuts, Inc. is a wholesale distributor. The majority of our business is retailers across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

Our old website was deteriorating; it was built on the Magento 1 platform. There weren’t patches to keep up with the new Magento platforms, and PayPal stopped working with it. We needed a new website that would allow users to find products, make purchases, and make returns.

SOLUTION

What was the scope of their involvement?

After we showed them examples of things we liked, State Creative built a new e-commerce website for us, based on the WooCommerce platform.  They added modules and provided training on some of the new features.

What is the team composition?

Garrett (Client Services) was the main point of contact. He had an entire team working with him.

How did you come to work with State Creative?

Garrett had built a website for our parent company. We liked his work and wanted to partner with him again when this project came up.

How much have you invested with them?

We spent $23,000–$28,000.

What is the status of this engagement?

We worked together from March 2019 – July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website has more flexibility and user-friendliness, strengthening our online store. It only launched 16 days ago, and we’ve already seen a tremendous increase of “will call” orders and impulse buys. 

Additionally, it offers more flexible sizing options for purchase. We have also had great feedback from customers who love how easy it is to navigate the website. We are very excited about the results.

How did State Creative perform from a project management standpoint?

They did well. We were in constant communication via phone calls, email, or UberConference. We were able to share screens, and talk through ideas, problems, and resolutions.

What did you find most impressive about them?

State Creative made it so easy to learn and understand. Garrett is calm and self-assuring, and he explains everything in common terms. They gave us guides for everything we needed to do, and how to look up guide pages with detailed instructions to refresh our memory, as needed.

Are there any areas they could improve?

It would’ve been good if they had had an order checklist so nothing got overlooked. There were a few times where our expectations were different than what was delivered and corrections had to be made. 

Do you have any advice for potential customers?

Have a clear list of your must-haves. That allows them to face those challenges upfront, as well as assist in choosing the right platform with the capabilities you require.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager at an IT consulting company headquartered in Livermore, CA. We deliver a full suite of IT solutions to businesses with award-winning support teams and 20+ years of IT problem solving experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire State Creative?

Our company website had not been updated for roughly five years and was outdated. With our company growth we wanted our site to portray the image of our larger size and expertise. We needed to outsource the redesign because we wanted a more professional and clean look and the expertise and knowledge necessary to ensure our website performed at its max capacity.

What were your goals for this project?

We wanted our site to load faster and to attract more traffic to increase the number of inquiries that we received through our contact form. We also wanted it to have a more professional look that was organized to make it more user friendly and the right amount of information. Since we are growing, we also wanted it to appeal to future employee prospects who researched our company through our site.

SOLUTION

How did you select this vendor?

I searched online for web designers in our area and compiled a list of 5 based on their experience and expertise. I conducted a meeting with each and narrowed it down to 2. I received a formal proposal from each and decided to choose this vendor based on their proposal. It was clear they had listened to my needs and wants and I valued the option of a maintenance program post website launch. Their price point was also in the middle of all the vendors we considered and thought it was fair.

Describe the project in detail.

Once we selected this vendor, we had an initial meeting to go over expectations and dates. I was given a questionnaire to help designers plan. I then was provided mock up page designs which we went through a couple rounds of editing. Once they were finalized they then worked on creating the pages with content that I was supposed to provide. We went through a few rounds editing those. Once they were complete, the vendor required two weeks to have everything done in the back end prior to the site going live.

What was the team composition?

I was assigned a project manager who is the only person I communicated with at the company. He communicated with the designers on his end.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site launched a month ago and we already have received inquiries through our new chat feature. We also have seen an uptick on visitors to the site.

How effective was the workflow between your team and theirs?

The project manager that we were assigned was easy to communicate with and provided us frequent updates. He ensured we followed the initial schedule and provided follow up answers to questions directed at the designers in a timely manner.

What did you find most impressive about this company?

I appreciated the expertise and knowledge this vendor had about website design as well as optimization. This is what we were relying on them to have. Their ability to accommodate us was also impressive. Towards the end of the project the deadline date was moved up almost a month so the site could be revealed at our yearly company review meeting. This vendor pushed to have something in place for us to show to our team on this date which achieved great reviews from our staff and management.

Are there any areas for improvement?

Overall, I was very satisfied and happy with the project and final product of our site. There were some misunderstandings on my part in regards to providing content and the ability to make changes after certain deadline dates. I am not a web designer or developer and thought this vendor would include or design generic content that I was not able to provide but that was not the case. However, the project manager worked with me and went above and beyond what they understood was to be done and they were responsible for.

BACKGROUND

Introduce your business and what you do there.

I’m the digital communications manager for Alluma, a nonprofit organization based in Oakland, California. We develop solutions for integrated eligibility systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

We had recently changed our name and were going through a rebranding process. We needed to replace our outdated website with one that was mobile-friendly and aesthetically relevant. We hoped that a new website would generate leads and promote our newsletter.

SOLUTION

What was the scope of their involvement?

Our previous agency, who had overseen our name change, had provided us with some technographic information and brand guidelines, which we passed over to State Creative. State Creative then gave us a questionnaire so that they could discern our exact goals.

They then created a sitemap for the Drupal platform. They focused on creating a site that was intuitive and user-friendly to navigate for our target demographics: our clients, as well as policymakers and other non-profit entities. We also had high security requirements, since our platform deals with financial records.

Now, they provide ongoing maintenance services for the website.

What is the team composition?

My main point of contact was Garrett Goldman, who served as a project manager. He managed the team working on web development.

How did you come to work with State Creative?

I wanted to work with a local company, based in Oakland, to support my community. With that being the requirement, I found State Creative through a Google search. Security was their strong suit, and they were also familiar with Drupal development. Finally, they were experienced in working with mission-driven partners like ourselves.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

The website, from start to launch, lasted between April­–September 2019. We have an ongoing relationship with site updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While I don’t have exact numbers, yet, I’ve seen a measurable increase in newsletter sign-up. We’ve also seen a boost in our web traffic—both from referrals, and organically. Those numbers have definitively gone up, which we’re happy about.  

While we had high security standards, they succeeded in creating an engaging and visually modern website while abiding by stringent requirements.

How did State Creative perform from a project management standpoint?

Garrett was extremely responsive and flexible. The turnaround times for tasks were very quick. Although we can be high-maintenance, they were great at handling our requests and demands.

What did you find most impressive about them?

They were flexible—they agreed to develop our Drupal site, although Drupal isn’t the most flexible CMS. And, they managed to create something visually captivating, within the CMS’s boundaries. I was impressed by how they managed to make our website look. They were also flexible in terms of how much content we could provide them with. We found their adaptability to be incredibly valuable.

Are there any areas they could improve?

No, I can’t think of anything. I really had a great experience with them.

Do you have any advice for potential customers?

Be prepared to know your audience. It’s key to share as much information as possible with them.

BACKGROUND

Introduce your business and what you do there.

I work at a law firm that specializes in trust and estate issues, particularly estate litigation. I’m the firm’s administrator. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with State Creative?

Our firm had a very outdated website that lacked a modern design, like drill-down features and links. We knew that we needed to change it, but we didn’t have the resources or time to do so. 

SOLUTION

What was the scope of their involvement?

State Creative built a new WordPress website from the ground up. First, they met with us and explained how they typically work, forecasting what the process would look like and what parts they would take care of. They identified a timeline. The team also educated us on modern-day web design and what consumers expect a website to do. 

State Creative helped us with a lot of branding. They taught us how to promote articles. They also helped us with print, photos, and the wording of presentations and lectures. The team educated us on how to describe events on our website. Besides making sure our website was current, State Creative also helped us with social media. 

Once the website launched, State Creative established a maintenance relationship. They told us about the services they’d continue to provide and how we should communicate with them. Now, we can call them whenever we need to and ask them to make a change or add something to the site. 

What is the team composition?

My only contact was Garrett (Client Services, State Creative). I know there was a bigger team because whatever the issue was, he distributed it to the right person. We didn’t have to navigate who did what, and Garrett always responded immediately whenever we reached out to him.

How did you come to work with State Creative?

My company formed a committee that interviewed quite a few website developers. They came to our office and pitched their ideas. State Creative came to us through a referral, but only one person on our committee knew that referral, so the rest of us were indifferent. We were really open to all of the presenters.

State Creative had an easiness about them; they made us feel comfortable. We were stepping into an area we didn’t know much about, and they really carried us through the process. 

How much have you invested with them?

We spent between $15,000–$25,000. My company paid a set amount to launch the site, and now we pay an annual fee for maintenance. What you want drives the price. I was amazed at what could be done for such low prices.  

What is the status of this engagement?

State Creative worked on the site from January¬–September 2019. They probably could’ve done so in six weeks, but my team wasn’t helpful. They continue to provide maintenance. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s changed everything for us. Our old website was affecting our recruiting; when we tried to hire new attorneys, they looked at our website and were not impressed. Now, they are, and we’re actively recruiting.

We’ve received lots of praise from candidates and clients about the website. In our email signature block, we’ve even included a line encouraging people to check out our new site, and that’s prompted a lot of response; people really like it.

How did State Creative perform from a project management standpoint?

When they were doing web design and helping us with marketing, communication was constant. There was a period when we spoke almost daily. Sometimes, we sent long emails detailing what we wanted, and almost immediately, we’d get a response from State Creative letting us know what they’d completed. They were very efficient via email; I never had to figure out who to call.

State Creative kept the whole process moving. They looked at the old site and created a shell of a new website to prompt us along; if they hadn’t, we would’ve been stuck. They not only prompted us every step of the way; they also carried us across the threshold. The team was good about doing the work in stages so that we weren’t overwhelmed.  

Garrett was very approachable. He emphasized that we should be okay with what we didn’t know, which was why they were there to help us. He was also encouraging and kept coming back to us with new ideas. He really drove the ship. 

What did you find most impressive about them?

They did whatever they could to keep us moving forward. We also got immediate responses from them, no matter what the issue was. If they couldn’t make things clear in an email, they quickly set up a call to have a lengthier conversation. So much of what they had to do was educate us. They were incredibly helpful and calming; they knew how to speak to an audience that lacked their technical expertise. 

Are there any areas they could improve?

No, I don’t think so. They’re fantastic.

Any advice for potential customers?

If you’re building a whole new website, stick to the timeline. When you’re not sure of something, call them; they will help you. They don’t hesitate to tell you if something may not look good or isn’t really industry-standard. State Creative pointed us in the right direction. They know this business, so be open to their insights.