You are human, your support team should be too.
SRS Networks was founded in 1996. As a business, we feel a lot of similar pain points as you. Just like you, we know how much of a hassle it can be dealing with IT troubles. It's expensive, it's time consuming, and it's downright frustrating. You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.
Is your IT provider causing you headaches?
Does it seem like they are constantly chasing the same problems while your users still can't get to their work? Did you know that most of the day-to-day IT issues you experience can be resolved with just a little proactive maintenance?
IT Support doesn't need to be expensive or frustrating. That's why it is our personal goal to change the way you think about IT, and here's how:
We will give you 2 free hours of our SRS Networks service to show you that there is a better way to solve those day-to-day issues that plague businesses everywhere of all sizes. If you don't have an issue for us to solve right away, that's fine; use your 2 free hours to have us run a full audit on your network infrastructure and map out any weak points, finding issues before they even occur. That's the SRS Networks Difference; proactive maintenance to prevent downtime. We don't wait around for things to break; we keep your business up and running all day, every day. Why experience a loss in productivity or get slammed with high computer repair bills? We want you to expand and grow.
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IT Managed Services for Heavy Truck Dealership
"Whenever there is an IT emergency, their team is accessible and able to help."
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the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an IT administrator at a heavy truck dealership with six locations across the coasts of Northern California.
What challenge were you trying to address with SRS Networks?
SRS Networks helps me with network wiring for buildings, project planning and other IT services. These projects were often time-sensitive and had strict deadlines.
What was the scope of their involvement?
SRS Networks provides IT support across various projects. They also supply wiring services for our different locations and project planning, too. For each project, I give their team a set of complex requirements and they return with the completed product.
What is the team composition?
I work with six different people on their team and Randy (CEO, SRS Networks).
How did you come to work with SRS Networks?
I’ve known Randy for 25 years so I chose him for our partnership.
How much have you invested with them?
We’ve invested between $25,000–$50,000.
What is the status of this engagement?
We started working with them in May 2009 and our collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our ability to grow has been based on the work they’ve done. When we build out new locations, they’ve successfully rewired the buildings for our network and set up the entire IT system for us. They also continually meet our strict deadlines and fulfilled my high standards of quality.
How did SRS Networks perform from a project management standpoint?
SRS Networks is always available to help us with our problems. They’re willing to work after hours until the early morning to make sure the work is delivered on time to avoid our business having downtime.
What did you find most impressive about them?
Their team always has my back when I need them. Whenever there’s an IT emergency, their team is accessible and able to help.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for potential customers?
Be clear about what you need. Don’t expect them to produce your vision if your instructions are ambiguous. They’ll do exactly what you want if you tell them.
The support from SRS Networks enables and contributes to the business’ ability to grow. They find quick solutions to problems, limiting company downtime. They provide consistent expertise to ensure projects run smoothly. Their services and around-the-clock availability are valued assets.