In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance or the success of this engagement?
The quality of work is top notch and the speed in which they have resolved issues is quite rapid. They're very proactive in the way that they achieve their deliverables. They have a very good system in the sense that they provide an iterative process, so they pair developers up and, if one person is not available, the other can keep working on the project. We do a double-pairing system, as well, and we know that it works very well. We've shared some of our processes with them so that they could implement and improve on their development. So, together, we've learned a lot from each other through the course of these couple of years. They've shared their practices with us and vice versa.
The amount of training and the level of quality that both of our teams have is very similar, and that was a huge reason we built the relationship with them. We see that they have the same sort of drive, quality, value, and dedication to the job as we have internally. They use best practices behind code, and we know the quality of work is great.
When working with Square63, is there anything that you would consider unique about their practice that distinguishes them from other vendors?
We had some poor experiences with agencies in the past because the way that they worked wasn't in line with our business values. However, as soon as we engaged Square63, we realized that we had a lot more synergies together. We have the same type of mentality in terms of the way that we execute projects, and the way that we respect our clients and follow up with them. We feel that, because they're in line with our value system, mentality, and dedication to quality, it was a perfect match.
If you give them something and they don't understand it, then they will come back and ask you to clarify. That's one good thing I love about them. I was concerned about the time difference in the beginning, but they've reorganized their structure so that they can accommodate our time-frame, and we work in an overlap way. When we start our day, we can check in with them. They're very flexible in the way that they do business, and they will accommodate your circumstances because they want to work in partnership.
In addition, because they're purely a development shop, they also refer clients to us for strategic consulting and design, which we are strong in. So, we actually have a lot of cross-business happening.
In retrospect, are there any areas in which you think they could improve as a service provider?
In the beginning, we had to do a little back and forth in terms of project management because we have a very solid project management system in place. So, we did a little bit of training to help them understand our business model and how we work. Once we established that, after the first couple of projects, it's been very fluid. They picked it up, and they respect our practice and try to follow it to continue building that partnership with us.
What advice, if any, would you give a future client of theirs?
None, really. We really love working with them, and they're reasonably priced and very proactive.