What evidence can you share that demonstrates the impact of the engagement?
When I stopped working with them, there were five clients using the product and we had given them surveys to provide feedback. I don’t have access to those results, but just by talking to clients and users, I know that there was a lot of positive feedback. They liked the simplicity of the design and its usability.
How did Square Mill Labs perform from a project management standpoint?
They were always available through Slack, email, or telephone. They were always reliable and available when we needed them, so their communication was great. They met al expected deadlines and milestones unless the scope had changed. Overall, the experience was very positive.
Their team is a little smaller than other big development shops, so they don’t have project managers. Instead, we talked directly to the people doing the work, which I actually think was really helpful. In my opinion, it was advantageous to communicate with the team directly because there were no miscommunications.
What did you find most impressive about them?
They're really savvy with design. They put together some really solid design patterns there. Their efficiency is amazing and they were able to develop a lot in a short amount of time.
Their other strength was the team’s flexibility. Things change all the time during development projects, but they never got frustrated. They would just roll with it. They were accommodating and would execute whatever our clients needed.
Are there any areas they could improve?
Sometimes, when things got busy, they didn’t have the bench strength need to keep up with the work. However, they were able to tap into their network of developers and get the resources we need.
Do you have any advice for potential customers?
You should have a good idea of what you want to accomplish ahead of time and have the internal resources to meet the project’s needs. That’s how you’ll get the most out of working with them.