We strategically craft brand experiences using production, design and development.
Simplify the complex
As a creative digital agency, we simplify the complex. We like to be direct and clear on what the best approach is without being salesy and bogged down by excessive process. Our objective is to educate and delight the viewer, and to share with them what truly excites us about a given brand in ways we know they’ll respond to.
We deliver quality
We are immersed in every part of the process. This means the brand voice stays strong and cohesive throughout the process. We have built a super talented team of filmmakers, photographers, and designers and engineers with deep expertise and a shared passion for crafting the best creative and user experiences.
Lose the ego
We work with brands we like and partners we genuinely care about. We’re a team of designers and film production nerds who love working with clients as passionate as we are. And because of our adaptability with our team, we get to invest in our clients with less sizable budgets to allow every brand to put captivating experiences in front of viewers.
SPRYY was hired by a family trauma institute for brand development.
The client was disappointed with SPRYY's work. They described the vendor's team as unprofessional, and they noted that the project was never completed. Overall, the client had a negative experience with the vendor's inability to deliver on their promises.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Family Trauma Institute
Describe what your company does in a single sentence.
We teach parenting with extreme teenagers step-by-step tools
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SPRYY to accomplish?
Brand Development
SOLUTION
How did you find SPRYY?
Referral
Why did you select SPRYY over others?
Referred to me
How many teammates from SPRYY were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Brand development
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Brand development
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Not at all. After accepting the scope of work, they fired us with a totally unprofessional email. Unbelievable, never in my 30+ years of work have we ever encountered such a lack of unprofessionalism
What was your primary form of communication with SPRYY?
Virtual Meeting
What did you find most impressive or unique about this company?
Absolutely nothing. In the end, it was smoke and mirrors
Are there any areas for improvement or something SPRYY could have done differently?
Communication. Simply picking up the phone before they simply email you saying they no longer want to work with you after accepting the scope of work
RATINGS
1.0
"Worst form of unprofessionalism ever experienced in 30+ years in business"
Quality
1.0
Service & Deliverables
"Did not deliver what was promised"
Schedule
0.5
On time / deadlines
"Did not meet any deadlines promised"
Cost
0.5
Value / within estimates
"Smoke and Mirrors"
Willing to Refer
0.5
NPS
"Even after I asked them to finish the job they said no
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