Holistic digital platforms designed for humans.

Spry Digital delivers smart digital solutions for organizations to position their business for success. 

With a team of business strategists focused on addressing and overcoming obstacles, Spry's spot-on web solutions improve productivity, create a robust web presence, and enhance the customer experience. 

Spry's partnership philosophy drives its client service, with team members deeply engaged and invested in an organization's well being -- resulting in long term relationships and ongoing support, well beyond implementation. Clients benefit from access to the agency's top management and a team steeped in both design and digital expertise. 

Spry’s depth and breadth of experience fuels its creativity and pursuit to find what works best for the client. Its multidisciplinary makeup and collaborative nature enables Spry to envision and execute holistic, custom solutions that are impactful and sustainable. 

 
$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
St. Louis, MO
headquarters
  • Spry Digital
    2710 Lafayette Avenue
    St. Louis, MO 63104
    United States

Portfolio

Key clients: 

Suddenlink Communications, Emerson Climate Technologies, Metropolitan St. Louis Sewer District, USAID, United Soybean Board, Gared Holdings, All Access Inc., Tarlton Corporation, Randy Burkett Lighting Design, What-a-ya Nuts?!, AeroNavData, Craft Alliance Center of Art + Design, Arts & Education Council of St. Louis, The City of University City (The Olive Link), Girls on the Run St. Louis, World Chess Hall of Fame, Chess Club and Scholastic Center of St. Louis

Reviews

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E-Commerce and Support for HVAC Manfuacturer

"I’ve been impressed by their ability to pivot when we change the scope on short notice..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Ongoing
Project summary: 

Spry Digital outfitted a website with e-commerce features, including a third-party, fulfillment integration. Their partnership then evolved to generating product pages and managing other development projects.

The Reviewer
 
10,000+ Employees
 
St. Louis, Missouri
Marketing Manager, Large HVAC Manufacturer
 
Verified
The Review
Feedback summary: 

High-margin sales are on the rise and customer service has improved. Spry Digital skillfully dealt with unexpected occurrences, such as scope changes, and didn’t allow them to hamper schedules or budgets. They used familiar project management tools, which led to smooth project management.

BACKGROUND

Please describe your company and your position there.

I’m the Marketing Manager for a large HVAC control and smart home device manufacturer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spry Digital?

Originally, we needed someone to enable e-commerce functionalities on our site using a Craft CMS.

What were your goals for this project?

The goal was to enable e-commerce functionality on our website using our current CMS.

SOLUTION

How did you select this vendor?

They were recommended by our internal software developers, who had worked with Spry Digital in the past and were very satisfied with their work. After comparing Spry to several other agencies, we chose them due to their level of experience and thorough approach to estimating/evaluating our project.

Can you go into detail about the services they provided and the scope of the project?

They developed e-commerce features which included a custom integration with a third-party fulfillment partner. They also helped design and build multiple product pages, as well as implement Google Enhanced Ecommerce. We’ve since retained Spry to maintain our website and oversee a variety of web development projects.

What was the team composition?

Primarily, we worked with two individuals throughout the project - a developer and the CEO of the company, with the latter acting as project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our project was implemented on time and on budget. It has allowed us to better serve our customers and generate more high-margin sales.

How was project management arranged and how effective was it?

The project was well managed and the team is highly effective. We primarily used Trello to communicate, which worked very well, since it's a tool we use internally.

What did you find most impressive about this company?

I’ve been impressed by their ability to pivot when we change the scope on short notice, in addition to their ability to complete projects on time, within an estimated budget.

5.0
Overall Score Spry Digital has been fantastic to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Spry is able to react on short notice, and they're always there when you need help.
  • 5.0 Cost
    Value / within estimates
    They're reasonably priced compared to other agency estimates we reviewed.
  • 5.0 Quality
    Service & deliverables
    They consistently produce high-quality work.
  • 5.0 NPS
    Willing to refer
    I would recommend Spry to anyone who needed to outsource web development work.

Web Dev and Maintenance for Telecommunications Firm

"What we get from an output standpoint and how we've grown—it's been a remarkable ROI."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Dec. 2014 - Ongoing
Project summary: 

Initially engaged to implement third party-generated website frontend designs, Spry now provides outsourced online support—primarily through backend maintenance and hosting the site on AWS. 

The Reviewer
 
10,000+ Employees
 
Greater St. Louis Area
VP, Telecommunications Firm
 
Verified
The Review
Feedback summary: 

Sales revenue is up significantly since Spry's expert, cost-effective team was first engaged. They handle projects with minimal trouble and frequently offer advice for project and process improvement. 

BACKGROUND

Introduce your business and what you do there.

We are an internet and cable provider. I am the vice president of e-commerce and run web sales across the entire footprint and the U.S.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spry Digital?

I brought them on to be our development shop. We needed someone to implement frontend designs developed by another company, as well as to maintain our backend. 

SOLUTION

What was the scope of their involvement?

We have an ongoing relationship in which they support and host our website on Amazon Web Services, maintain the buy-flows, and implement new features and enhancements as necessary. I'm not an IT guy, but I think they use Angular and Node on the backend. Our dot-com sites are in Drupal and the buy-flows are what Spry owns and manages. They also help out with the Drupal sites though since they have expertise in that area as well.

Throughout working together, they've excelled in speed to market. They've helped out with the user experience and conversion rates with the buy-flow. This is what drives sales for our company. Essentially, they're my go-to digital resource. 

What is the team composition?

We work with the CEO and a lead developer. They’ve recently brought on other guys to increase the bandwidth. We have a project manager and he has helped out with the Drupal work and is our account representative. There are other people behind the scenes but I don't work directly with them.

How did you come to work with Spry Digital?

We worked with one of their partners which was a marketing firm. The marketing firm did some designs to revamp our website and recommended bringing Spry on board for the development.

How much have you invested with them?

Our retainer has increased every year. The first year, it was $20,000 per month. The second year it was $30,000 per month. This year, it has been $43,000 per month.

What is the status of this engagement?

Our contract with them began probably around December 2014 and is ongoing. Our retainer with them has grown over time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales have grown exponentially, and I attribute much of that to their work with the backend. Through success I’ve had with them, they’re now working with multiple organizations in my company so it’s been a great success story. 

We are constantly doing A/B testing and trying to streamline user experience. Their help has significantly improved the conversion rate. With the new byFlow, we’ve seen e-commerce grow up to twenty-five percent of sales. 

How did Spry Digital perform from a project management standpoint?

They have been phenomenal to work with and feel like an extension of my team rather than a vendor. We use Jira internally and have weekly meetings. We also use Google Documents to communicate with each other.

What did you find most impressive about them?

Their expertise and ideas are what stand out. They hire smart people with good people skills, and there is never any friction. 

Are there any areas they could improve?

No. I wouldn't change anything.

Any advice for potential customers?

I would fully recommend them to anyone and everyone. It’s a partnership so I recommend hearing what they have to say. To be successful, be open to their ideas. Spry will do what you want, but if you hear them out and give them room to run, they can help you grow and avoid pitfalls.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are very cost-efficient. What we get from an output standpoint and how we've grown from working with them—it's been a remarkable ROI.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Design & Branding for Lighting Design Company

"Spry was always supportive, and they tried to communicate what we needed to be thinking about ahead of time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Spry Digital led a digital design revamp that included creation of a mobile-responsive WordPress website, a new logo, and re-branded marketing materials to refresh a dated digital presence.

The Reviewer
 
11-50 Employees
 
St. Louis, Missouri
Richard Fisher
Senior Designer, Randy Burkett Lighting Design
 
Verified
The Review
Feedback summary: 

Spry is highly collaborative and flexible. They’re helpful in explaining their processes and reasoning to internal teams, providing feedback and keeping ideas moving forward. Spry was always supportive and responsive to various challenges, both in project management and design.

BACKGROUND

Introduce your business and what you do there.

Randy Burkett Lighting Design is a full-service, independent lighting design consultancy. We develop lighting solutions and strategies for architectural spaces and provide a full range of products within that specification. We’re a design company at heart. I’m one of the senior designers and project managers. As it relates to working with Spry Digital, I was also the project manager for a rebranding and redevelopment of our website and marketing materials.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spry Digital?

The company’s website was really lacking any sort of real design presence. It was a number of years old, and we didn’t have mobile compatibility. It didn’t really showcase the work of the company in a good light, and it was hard to update. It wasn’t developed and built in a manner that made it easy for us to update and keep things fresh.

At the same time, the company was in its 26th year, and we were still operating off the original branding and design approach to our logo and those components. So, once we decided to get into the website, we also started looking at rolling in other components, look at the logo, and maybe bring a lot of that forward into a more modern design style that reflects the company.

SOLUTION

What was the scope of their involvement?

It really started as a website redevelopment. We decided within our company that we needed to adjust our website, recreate it, and develop it in a way that is more reflective of who we are and what we’ve worked on. That was the genesis, and as that kicked off, we reached out to Spry through a relationship with one of the principals. In looking through their work, we felt confident in working with them. The project then developed into looking at the logo.

We were sort of doing those two projects on a parallel path. We were building what we wanted the website to be, what the story should be and how we wanted to focus on things. Then we really got into the development of how it should be structured and laid out, the approach we wanted to take, and the goal for the website in the end. We looked at who the website would be reaching, who it’s written for and the goals we wanted out of it. Obviously, when you’re doing a new website, the goal is to get new work, but there were other components within that as well, based on how our firm has typically been engaged in projects.

Our typical client base is a lot of reoccurring business, but we still wanted to be able to showcase the work and our clients appropriately, to make them look good in that process as well. So, it was a bit twofold in the goals of the website. We wanted the site to be something that we can update and keep current as much as possible, without having to constantly go back to people to put new content on the website. We also wanted to make it more approachable, with better staff profiles, images of staff, and a blog, so we could have more of a voice and dialog through our website.

As we launched the new website and logo, we kept making refinements to the site and adding new material. Then we started to have conversations around getting the rest of our marketing materials to align with the new branding. We engaged Spry to take the new design approach and the visual styles we’d developed into all our marketing materials. It now all looks the same, with the same fonts, formats and layouts. They worked with us to help develop those as well. We haven’t had a true marketing campaign with them, but they helped us get all our material aligned within the same family.

We originally kicked it off with the principal of the firm, Sheila Burkett, and they brought along a team that Ken Moire was leading. They had a project manager and a project designer. Through the process, we met other people that would come to meetings to talk about a specific topic or do a training. It’s a WordPress site, and once the build was complete, they sent over someone to do some training on how we would manage the site moving forward. We probably dealt with six or so people, knowing there was a whole group of folks working on the project. It always seemed like the resources were there.

As designers ourselves, we probably got in the way as much as we possibly could, and not necessarily in a good way. I’m sure it was a challenge for Spry, dealing with us in that regard. We always knew the resources were there to support the project. Ken and Jay have really become the two main contacts, and they’ve both been great to work with. They’re responsive, and they explain the reasoning behind a solution, which has been very helpful.

How did you come to work with Spry Digital?

One of our firm’s principals had an existing relationship with one or two of the principals at Spry. We probably looked at two or three other agencies who had good recommendations, and we liked their approaches. However, the existing relationship won out, and it worked out very well. Spry has been a big bonus and help for us in this process. The quality of the work was certainly there. The personal relationship just became an added bonus to the whole thing.

How much have you invested with Spry Digital?

I would estimate we’ve spent more than $40,000.

What is the status of this engagement?

It may have started in November or December of 2015, but it really kicked off in earnest in January or February of 2016. We have a service agreement with them. As we find little things that need to be fixed or adjusted, they’re available for us. We’ve maintained the relationship and talked about doing some more specific marketing components in the future. They’ve presented some possible avenues to take going forward, and it’s nice to see that they’re thinking ahead. I’m sure we’ll continue to work with them as things come about or as we want to expand a more active marketing approach.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve received a handful of inquiries through our website, and we’ve been invited to participate in a project with a new client from at least one of those inquiries. We’ve also received a lot of feedback from our existing clients about how great they think our website looks. It reminds them that they need to be looking at some of their information. They like seeing their project featured on our website. We really value that, as we get a lot of reoccurring business from our clients. So, we see benefit when they see that we’re showcasing their project on our website. That’s where we think it strengthens and maintains the relationship. Clients see that we don’t take the work for granted, but we’re featuring it prominently across our own website.

How did Spry Digital perform from a project management standpoint?

They performed pretty well. We’re a little tough to manage in that regard. It’s an office of designers, so everyone has opinions and feelings about how to do things. One thing I was tasked with was trying to help herd internally, to try to keep us moving forward so the process didn’t get bogged down. Spry was always supportive, and they tried to communicate what we needed to be thinking about ahead of time.

They were understanding when one of our people had to travel on short notice, so we couldn’t get to a specific task. As a project-based business, we know it’s difficult to allocate resources to a project and the client isn’t responsive. They were always very good at understanding that and working with us. They always kept us up-to-date on the crucial tasks that we needed to plan for, which was great.

What did you find most impressive about Spry Digital?

I think the thing that we would focus on is their service and recognition with us, being open and willing to be challenged by other designers, even ones that are outside of their field. We had a collaborative approach with Spry, which was really great.

When we made suggestions, they made sure to inform us of any negatives in an approach, but as long as we had the information and still wanted that approach, they were willing to move forward. In our office, that was a really great level of things that helped people understand and know what we were doing. They didn’t tell us, “This is the way it needs to be.” They would take the path we wanted, but they made sure we knew when something would have an impact on SEO or another aspect of the site.

They were able to quickly get up to speed with how the lighting industry works, our marketing and production—how our business works. They quickly funneled some of those things into the website and the development of other components within the project.

Are there any areas Spry Digital could improve?

There were some struggles in communication with one of the early project managers, but that all seemed to work itself out. I wouldn’t say there’s been much that we struggled with or found fault with. Some of it was probably just dealing with us and our own internal issues.

4.5
Overall Score The experience with Spry has been great, and we look forward to continuing the relationship as time goes on.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always very diligent about clearly communicating deadlines. They were also great at trying to hold us to those as much as possible, and then being responsive when we couldn’t at times, and then communicating how that would impact the schedule.
  • 5.0 Cost
    Value / within estimates
    I’m not sure what they charged, but I do know the principals of the firm are very happy with it. We’ve continued to work with them, so we definitely believe we’re getting value beyond what we’re paying.
  • 4.5 Quality
    Service & deliverables
    The quality and responsiveness was very high. We feel like we got the best possible website that we could for the parameters with which we were working.
  • 5.0 NPS
    Willing to refer
    People have already asked, and we’ve recommended them. They’ve been great to work with and understanding of our needs.

Drupal Development For Fundraising Organization

"They genuinely care about how everything's working."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2015 - Ongoing
Project summary: 

Spry Digital built a responsive, mobile-friendly Drupal website that includes a crowdfundng portal and filler calendar. The project involved design, content migration, bug fixes and user training.

The Reviewer
Marketing Coordinator, Fundraising Organization
 
Verified
The Review
Feedback summary: 

The new site is attractive and easily modified.Page visits, engagement, and session length have all dramatically increased since launch. Spry Digital communicated reliably, adapted the initial timeline to suit project needs, and provided responsive support even after the project was complete.

BACKGROUND

Introduce your business and what you do there.

I am currently the marketing coordinator of a fundraising organization that raises money from private sources, such as corporations and individuals. Using these funds, we distribute grants to almost 70 organizations in our area. Our beneficiaries are mostly teachers and arts organizations. I manage our social media and update the website. I also oversee grant application, graphics for print materials, and other related tasks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spry Digital?

Since technology is rapidly changing, our website was getting out of date. We wanted to work with Spry Digital to build a website that was responsive on mobile, which was an issue with our old site. It needed more capabilities such as being easy to use on the back-end. The website also needed to be more visually appealing and more interesting for users. 

SOLUTION

What was the scope of their involvement?

Spry Digital developed a new website for our organization, and the project took about nine months. Periodically, we would meet with them in person or via conference calls to discuss our needs. At first, we discussed our old website and what we liked and disliked about it. Then, we created a new map for an updated website. Spry Digital added a crowdfunding portal and a filler calendar to our new website. Aside from these additions, Spry Digital handled the logistics of getting users to sign up. They led the whole process of training, designing, and showing us all of the specifications. They worked with us as we uploaded content, found several bugs, and offered revisions for the site layout. They used Drupal to develop the site.

How did you come to work with Spry Digital?

One of the co-owners of Spry Digital is on our board, so we already had a very close relationship with her. She was very helpful and aware of our needs. Spry Digital made sure that our new website reflected our requirements. It was a personal relationship.

How much have you invested with Spry Digital?

We invested $50,000 to $200,000 with Spry Digital.

What is the status of this engagement?

We first met with Spry Digital in July of last year [2015]. Our website officially launched at the end of May or early June of this year [2016]. Spry Digital still provides technical support and updates for our website. They check in periodically just to make sure everything is going well. We're still in touch and, just recently they helped me out with a question about Google Analytics.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everybody's happy with the updated site. Our board members love all the feedback for the calendar and the overall feel of the new site. I did a report a couple weeks ago about how our site activity has gone up. Since we've launched the new site, user activity has doubled – even tripled. This activity includes an increased number of visitors, longer time spent on the site by individual users, and more interaction. All of our numbers across the board have gone up. The blog is much better, and we're getting a lot more engagement. People visit the blog more and share posts about it on social media. Given all this great feedback, it's almost sad to see what our old website looked like in comparison.

How did Spry Digital perform from a project management standpoint?

Spry Digital assigned a project manager to our project. Mary and I would coordinate frequently, depending on the project status. Sometimes, we talked almost every day, other times every other week. We would also have meetings once a month to discuss design concepts and the logic for moving through the site. We used Basecamp for discussions and often questions would pop up. Looking back, our initial timeline was quite ambitious. As we the project progressed, we realized that it would take longer. That was fine since we wanted to have a good website. Overall, I would say that communication with Spry Digital was very clear.

What did you find most impressive about Spry Digital?

I haven't done any other website launches, so I can't compare them to other organizations. But, we did have a great one-on-one experience with Spry Digital. They genuinely care about how everything's working and their support is very responsive. They followed up after the launch and asked us for feedback and any changes. Spry Digital has been able to catch bugs and let us know what happened and how to fix things. Spry Digital has just been great to work with, especially for a process that can be very challenging and drawn out.

Are there any areas Spry Digital could improve?

I didn't have a very clear set of expectations for a website launch. Looking back, I would've wanted a better sense of the full process and what each stage really meant. It was difficult to go in blind, and that was probably hard to communicate.

5.0
Overall Score It was great. The communication was great. The final product is fantastic and wonderful.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were great and worked well with us in many aspects.
  • 5.0 Quality
    Service & deliverables
    Spry Digital designed a great website.
  • 5.0 NPS
    Willing to refer
    Spry Digital would definitely be my first pick if somebody were to ask.

Web Design for Nonprofit Running Organization

"In terms of the website, that whole process was great. Actually, it was kind of amazing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2013 - Ongoing
Project summary: 

The client originally hired Spry Digital to provide web design and development services before extending the scope of their engagement to include database and website support.

The Reviewer
 
2-10 Employees
 
St. Louis, Missouri
Maggie Siemer
Operations Director, Girls on the Run St. Louis
 
Verified
The Review
Feedback summary: 

Spry Digital performed extremely well for the client and delivered quality work throughout the project. The agency was particularly impressed by their web development process and ability to bring concepts and designs into reality.

BACKGROUND

Please describe your organization.

We're a nonprofit organization located in St. Louis, Missouri. We do an afterschool program for girls in third through eighth grades. The program incorporates running and uses that plus a curriculum to teach self-esteem and confidence, making good choices, and standing up for yourself. We're part of a national organization, but we are our own entity here in St. Louis.

What are your role and responsibilities?

I'm the operations director, so I do the accounting, database, website, IT [information technology] and HR [human resources].

OPPORTUNITY / CHALLENGE

What was your goal in working with Spry Digital?

The first project that they did for us was moving our website hosting onto their host server and switching our email server to Google business apps. Then, we worked with them to build a new database in CiviCRM, so we could switch over from our old database. The most recent project was that they rebuilt our whole website.

Please describe the scope of their work.

The scope was mainly website design and development services. They also provide support for the website and for our database.

SOLUTION

What was your process in selecting Spry Digital?

They were actually recommended by someone else that we had worked with earlier. We got other recommendations and picked out a few companies to get quotes from. What we liked about Spry was that they could handle the database component because that was the first thing that we were really looking for. Our previous donor database had been getting really expensive, so we were looking for a new product. I think Spry is the only company in St. Louis that works on CiviCRM, so that's the reason we ultimately selected them. Also, it's a woman-owned business, and our nonprofit is all about empowering women, so that was also a factor.

Can you give a sense of the cost of the initiative?

The website redesign cost about $25,000.

What was the timeframe of their work for you?

We started working with them in the beginning of 2013, probably February or March. We are still currently working with them.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

Their work on the database has been great. The product that they work with is free for nonprofits, and Spry has a lot of knowledge about how it works. So far, any time I've asked them if we can do a specific thing with CiviCRM, they've said that they could figure something out. That's been really great. Also, it's great that they're located here in St. Louis and that we can meet with them and talk with them in person.

In terms of the website, that whole process was great. Actually, it was kind of amazing. They really understood what we were saying about our users and the way that people use our site, and then they put together this design that was perfect. We hardly tweaked the design after they first presented it to us. It was just refreshing that they really understood what we wanted to do, because we don't know anything about website design. They were able to turn their understanding into something useful that looked great.

Is there anything unique or special about Spry Digital that really makes them stand out as compared with other companies?

I think the thing that stood out the most to me as compared with other companies we were working with before, is that their support is so great. First of all, because the website is hosted by them, they're watching on their end for problems and sometimes catch things in terms of the hosting before we even know about them. Anything else that has come up either with the database or the website, we just send their support an email. They either tell me how to fix it or, if it's something they have to fix on their end, they just do it. It's just been really nice to have real people on the other end watching out for what's happening with our website.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No, there really isn't. Any issues or delays were mostly due to things on our end, where we didn't give them enough information or didn't give it to them in a timely manner. The biggest projects were the database and the website, and both of those things, from the beginning to the end, were really well executed.

What advice would you give a future client of theirs?

Probably to be reasonable in their expectations of when things will get done, to be realistic as to what they as the client will be able to fit in with the other things they're doing. When we were going into the website design, we wanted it done in a short period of time, and Spry, of course, said they could do it. But, then, we here in our office were so busy that it was difficult for us to actually get our parts done in a timely manner. I think just be reasonable about what they as the client can handle.

5.0
Overall Score It was just a great experience, which from what I've heard is not always the case with technical projects.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I can't stop talking about them.

Website Development for Utilities Organization

"We're very happy with the work they [Spry Digital] have done."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

The client hired Spry Digital for the tasks of revamping their outdated website and importing it onto a Drupal platform while making enhancements along the way.

The Reviewer
 
500 - 1000 Employees
 
St. Louis, Missouri
Crystal Howard
Public Information Representative, Metropolitan St. Louis Sewer District (MSD)
 
Verified
The Review
Feedback summary: 

Spry Digital delivered excellent work for the client. The agency also provided Drupal training for the internal team. Spry Digital continues to provide web hosting, maintenance, and support for the client and is highly recommended to others. 

BACKGROUND

Please describe your company.

We are the Metropolitan St. Louis Sewer District, and we provide sewer and storm water utility services for the St. Louis region.

OPPORTUNITY / CHALLENGE

What was your goal in working with Spry Digital?

We were on a very old, very unstable platform. We knew we needed to get off this old platform before we lost our entire site. Spry Digital helped us revamp our old website by importing it onto a Drupal platform. Along the way, we were also making several enhancements. We were taking advantage of moving platforms to update things as well.

Please describe the scope of their work.

Another vendor handled the architecture of the site, and Spry did the more technical work, importing the site, making sure that all the files were moved, creating all of the pages and making sure things were running smoothly. So, I don't know if they were involved as much in the design, since their work was more on the back-end after the design. They're currently responsible for hosting the site, and they provide monthly maintenance and technical support on an ongoing basis. They were just awarded the contract for another year with two more additional option years for the hosting, maintenance, and support. 

SOLUTION

What was your process for selecting Spry Digital?

That happened just before I arrived, so I am not sure of the process. I wasn't involved at that level.

Do you remember when your relationship with Spry Digital started?

The relationship started in early 2013.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

We're very happy with the work they have done. In addition to their technical work, they also do the Drupal training for our employees. As a matter of fact, they were here just yesterday doing a training for a new employee. They are only about five minutes away from us, so that's definitely a convenience.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I would like to see Spry step out from underneath the vendor that they're currently working with. Particularly in this latest RFP [request for proposal], they continue to partner with that vendor. There may have been a need for that when we were redeveloping the site, but reading the RFP as it stands now, it's primarily website hosting, maintenance, and support, which is what Spry does 100 percent of the time right now. Yet, they still partnered with this other vendor. We wanted to have a more direct relationship with them, and we didn't get that. I feel like that could have been handled better.

The other concern I have is that sometimes when I call their tech support to get an issue fixed, I get the issue fixed, but I don't really get an explanation as to why the problem happened in the first place. I always ask for that information in hopes that we can do something to prevent the problem in the future, but they aren't always as good about explaining why something happened as they are in fixing it. I want to know why this problem happened.

What advice would you give a future client of theirs?

Make sure that you're very clear about the duties in the RFP, what is expected of them, and who is responsible for doing what. I would say just make sure you're very clear on who's sitting at the table.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer