What evidence can you share that demonstrates the impact of the engagement?
There aren’t metrics supporting their work because they were a supporting part of the team, and also because measuring results and ROI wasn’t a high priority for the company at that time. We determined success by seeing how functionality was built out to meet market demand.
How did Sprinterra perform from a project management standpoint?
The project manager we had during the initial project, was very strong and brought a lot of helpful recommendations and practices. He facilitated effective team processes. After he left, Sprinterra backfilled that position with someone that wasn’t as strong. We struggled with that person for about a year until we discussed the negative impacts with Sprinterra. After that, they replaced that person with someone who was a better fit for us. In general, the people from Sprinterra that have been trained in project management were strong and complementary to what we needed.
We used Jira as our project management tool, and the Sprinterra project managers were fluent in that and administered some of the boards we were using. We generally communicated over Skype, instant messaging, or phone conferences. We also used email for high-level summaries. The ease of communication varied based on individual language skills, but overall it was decent for an offshore company.
What did you find most impressive about them?
The people Sprinterra recruited were higher quality than what I’ve dealt with before. They were easy to work with, willing to learn, motivated to work, and committed to understanding our business goals. They were easy and pleasant to work with.
Are there any areas they could improve?
The only thing that sticks out is the period when we weren’t getting the best project management with the transition in that position. They were slow to resolve that issue, so we were struggling for a little over a year with someone that wasn’t fulfilling the responsibilities of the role. They could definitely be more proactive in resolving issues that are coming from high-level positions.
Do you have any advice for potential customers?
I recommend conducting your own interviews for each individual that will potentially join the teams. Also be sure to have regular check-ins on how things are going at a high level to hold them accountable to the quality.