What evidence can you share that demonstrates the impact of the engagement?
Our conversion rate used to be around 35–40% and now it’s consistently around 50% just because of the new technology. The fact that we are able to give clients a price right there, and one that they trust to be accurate because of the technology involved, is a big selling point on our services.
That, plus the competitive advantage of offering a virtual timeline for every project — these are all services that we couldn’t have offered without the system Sprint Digital delivered for us. We’ve also saved a ton of time for our employees who previously had to sit at a desk writing invoices or quotes all day who can now perform other, way more meaningful tasks.
How did Sprint Digital perform from a project management standpoint?
They performed well on project management, but they definitely improved over the course of our engagement with them. We used a combination of Slack and Google Sheets to communicate, which worked effectively, but we communicated to them that they really needed a branded communication tool that would allow them to go back and forth with their customers as well as they could actually develop things.
A few months after that, they came back to us and showed us an app they had developed that they are now using for communication. It takes care of a lot of file sharing and viewing difficulties and includes some cool prioritization features as well. The fact that they took our opinion so seriously on that was pretty amazing.
What did you find most impressive about them?
I think something they really get right is the face-to-face side of the engagement. In development, you’ve got to have a face-to-face component to really get things right. They would actually come out to the site to watch our workers using the software so that they could better understand how they needed to be able to use it. You can’t get that same effect over video conferencing.
Are there any areas they could improve?
I don’t have any suggestions for how they could improve.
Do you have any advice for potential customers?
Go to their office. Meet them in person, view some of the projects that they’ve done, and ask for referrals. It can be a scary thing to start a software development project, but if you put in the work you can really make sure that they’ll deliver everything you need them to, and Sprint Digital is one of those agencies.