What evidence can you share that demonstrates the impact of the engagement?
It’s a bit too soon to gather reliable metrics from the platforms they’ve completed. The marketing around their first project with us failed, so there aren’t many people using that product. They haven’t finalized our current project, but we expect it to be a success. Their development knowledge enables us to confidently accept and sell project s outside of our internal skill set. We’re a long way from investing in additional full-time resources, so their contributions are integral to our success.
How did Springs perform from a project management standpoint?
Their team is responsive and capable of providing thorough documentation. We used Jira to track the first project, but the current undertaking is organized by an old-fashioned mix of Trello and Google Docs.
What did you find most impressive about them?
Their highly skilled team isn’t afraid to step up to a challenge. Also, their ability to communicate is exceptionable. The company directors are always available if needed. We’ve outsourced a total of 4 companies in our history, and Springs is by far the most notable.
Are there any areas they could improve?
The language barrier can be frustrating at times. Although they communicate better than any other outsourced firm we’ve worked with, improvements could always be made.
Do you have any advice for potential customers?
Every outsourced engagement needs a dedicated project manager on both sides. I frequently reach out to Springs and give them feedback on how they’re performing. That prompts them to fill in the gaps regarding project expectations. This level of contact benefits our projects.