In terms of results of this project, could you share any metrics or statistics that would demonstrate the effectiveness of the work they’ve delivered to you?
Not in terms in metrics because our sales haven’t begun yet. In terms of our visual redesign, we’ve received extremely positive feedback from users. All I can tell you is that the site has been well received by the wholesalers and our agents.
In retrospect, having used Shopify as your platform, do you still believe that it was the correct eCommerce solution?
Yes, Shopify is the correct eCommerce solution for us. We will be moving away from Shopify reasonably soon because we need a platform with a global element. This is an Australian site. We’re an Australian business, but we sell to North America and Europe. We can’t have a site that doesn’t identify a customer in another country, and redirects them to a locally priced product, which can be purchased in their local currency, and shipped from a local distribution center.
At the moment, the only way you can do that with Shopify is to have silos. The U.S. and U.K. would both need their own independent sites. From a cost and SEO perspective, that’s not a sensible solution. I’d spoken to Shopify about the issue, but they’re not able to support that capability at the moment. As we continue to expand, we’ll need a more dynamic ecommerce solution.
Also in retrospect, how do you think Spring Web Solutions performed on this project?
I’ve dealt with many developers during the last few years. I felt like they had a very good grasp of what they can and can’t do. More importantly, they did not want to spend my money without telling me exactly what it is they would do and how much it would cost me. They were extremely honest and open with their pricing, and they were also excellent when it came to adhering to specified timeframes.
When working with them, is there anything you would consider unique or special compared to other service providers that you’ve worked with in the past?
The degree of professionalism they exhibit is bar none. They were very straightforward and honest when it came to reviewing their capabilities. They’re also quite easy to collaborate with because they take the time to understand your requirements, and then devise a number of customized solutions.
Are there any areas you feel Spring Web Solutions could have improved upon or that you might do differently as the client before approaching this kind of project?
I probably would have asked them to provide some kind of manual or formalized guide. They’re quite efficient, but there were a handful of occasions during the process that I became confused and was forced to contact them directly for things I would learn were a relatively easy fix. Those few instances were of no cost to be, but it’d have been more convenient if I’d had something to refer to.