Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I had some general ideas for the platform, but they weren't exclusive to our company; other people were doing the same things. Once Split An Atom's team introduced me to what new technology could achieve, we were able to create facilities which no other company offers.
Every one of my clients has their own profile page, and they can use videos during their training sessions for reference and motion analysis. As opposed to using different apps for account management or booking appointments, we can offer everything in-house, within a single platform. I can review all of our accounts on the platform and receive payments. I had been on-par with everyone else in the industry, but Split An Atom has enabled me to put everything together and get ahead.
Every single client of mine needs to be registered on the site for information exchange, booking appointments, making transactions, and so on. In the early days, the process seemed slightly complicated for some of them, but as they got used to it, and as we ironed out a few bugs, everyone has been happy with the service. I still need to add more content on our end, but my customers are happy with the fact that our material is available anywhere, from mobile to laptops, with the same quality.
Our aim is to kick-off our marketing and PR campaign in time for January 2017. I've already received many inquiries from local searches and other channels. We've also received many referrals, which I put down to the quality of the service as well as the marketing.
How did Split An Atom perform from a project management standpoint?
In the early days, project management was a bit difficult. We had a system for both of our teams to use, which Split An Atom was in the early stages of setting up. Once it was fully put in place, our process became quite pleasant.
We have a project management system on the platform itself, which we can use as a task manager and communications tool. Much of our communication initially consisted of regular calls and appointments, but the system has become more tech-oriented and efficient. Split An Atom has been very good at keeping deadlines, better than me. They've been able to continue the work even when I don't manage to provide photography or other material in time.
We don't communicate as often now, but there's no need for it.
What did you find most impressive about Split An Atom?
Our project has been quite complicated. Had I been working with another firm, they may not have been able to explain everything to me as well as Split An Atom has. I've approached developers who spoke in technical jargon which I didn't understand. Split An Atom communicated clearly, keeping in mind that I may not know about specific technologies. This was a key factor, given that I want to learn how things work, instead of having someone create everything for me.
Are there any areas Split An Atom could improve?
Split An Atom could have given me a better understanding of who is in charge of different aspects of the marketing and PR work.