Splento

BACKGROUND

Please describe your company and your position there.

I am a CEO and founder of Q Accountants, and we specialise in providing all-inclusive accounting & taxation services for startups and SMES across the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Splento?

Our accounting firm has been rapidly growing, and we wanted the quality of service we provide to match the brand of our firm.

What were your goals for this project?

We wanted a video to be a record of our event, but to also use for future promotional work; also, we wanted to have some ‘about us’ employee videos.

SOLUTION

How did you select Splento?

Having spent some time researching different providers in London, we settled on Splento as they had a reasonable rate without a minimum project budget of thousands of pounds, which was not for us. While doing this research we also took time to look at the showreels of the providers we had shortlisted, and quality of existing work definitely came into the decision process as well.

Describe the video(s) and the process in detail.

Splento arrived in plenty of time before our event, to set up but also to understand our itinerary. They wanted to make sure they didn’t miss anything important and were happy to note the specific elements that we wanted filmed. They spent time exploring best shooting positions and such. They were very professional throughout.

What was your vendors' project management or feedback process?

We had Gemma at head office who handled booking and liaison and was very helpful. Then the video team for the event - Sergej and Sam. I don’t know of any others, but there must have been a whole production team somewhere. After the day, the videos were finalised very quickly and sent over to us for approval.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have our event video and we have our employee videos which we now use exactly as we wanted to. There is not really a measurable metric that we can point to, other than our satisfaction with the completed work. We are very happy.

How effective was the workflow between your team and theirs?

It all went smoothly. On the day, the team were very professional, took time to talk to us and get our take on what we needed, not just from a list of instructions, but they spoke with us at length to make sure that they understood how we envisioned it.

What did you find most impressive about this company?

Nothing was too much trouble! They filmed the event without ever getting in the way – it was almost like they weren’t there – but obviously they were, as they got it all on camera. The employee videos were produced with minimal disruption. Everything was set up first and the actual filming was very professional, but not hurried. It helped everyone relax, as there were a few nerves.

Are there any areas for improvement?

I can’t think of anything.

BACKGROUND

Please describe your company and your position there.

I am the director of the company BSTS Trading Ltd. We are a FMCG distributor on the territories of Estonia, Latvia and Lithuania. We supply local retailers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Splento?

We needed to make product videos for our listing applications to retailers: product how-to's and presentations.

What were your goals for this project?

We wanted to get a 40% increase in sales conversions from our offerings to retailers.

SOLUTION

How did you select this vendor?

We had heard of Splento already, our partner has used them before. We have been thinking on hiring a local independent contractor for this job, but given the good references of our partner, we have chosen Splento.

Describe the video(s) and the process in detail.

We contacted Splento and after arranging the booking they sent the film crew to us, who did everything there. The scripting was done by us, they were responsible for the actual shooting, placement of products, light, retouching/editing etc, graphics and titles. We have provided them with the products, guidelines and description texts. Workflow was very good between the teams; they crew were local so it all went very well.

What was your vendors' project management or feedback process?

We had one point of contact, there were two people on the shooting crew. I don't know how many editors have worked on the project from their side. We had several rounds of feedback. All sorted out in a reasonable amount of time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the outcome. Our offer to sales conversion has increased by 62%. We are definitely investing in product videography more. Especially now, in the Covid times, when many prospect are refusing in-person presentations, video presentations are a working solution.

How effective was the workflow between your team and theirs?

The workflow was surprisingly smooth. From our experience, photographers as well as videographers tend to lag behind when it comes to keeping with deadlines and delivering on schedule. This was totally not the case. They showed up on time, had the results, revisions and corrections delivered as agreed in promptly manner. They have used Hubspot, Google tools to manage the project and their internal software to send us the results for revision. It had the image search and was very convenient to use.

What did you find most impressive about this company?

They responded very quickly and had a local team for us here. We could be anywhere and they would come there. And as I mentioned above - they are totally process oriented, they keep up with the deadlines and deliver on schedule - something the creative folk usually lacks.

Are there any areas for improvement?

Really very good service.

BACKGROUND

Please describe your company and your position there.

I'm a director of ALG Financial, we provide business services for small and medium size companies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Splento?

Corporate videos, interviews

What were your goals for this project?

We needed video as part of a new marketing strategy. We wanted an overview corporate video to explain what we did, plus interviews to show who we were.

SOLUTION

How did you select this vendor?

We reviewed a number of different video production companies and liked the interview examples that we saw from Splento. They seemed to get across the look and style we had in mind. Friendly, approachable but professional.

Describe the video(s) and the process in detail.

We had several conversations prior to filming to make sure that they understood what we wanted to achieve. We also wrote a brief, so we knew we were all on the same page. The actual filming was very smooth and they made it surprisingly easy. They completely got what we were after

What was your vendors' project management or feedback process?

We had a few phone conversations first, always with the same person, which was good. The film crew were excellent on the day and gave us some great suggestions as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got what we wanted! We approached this with a fairly clear idea in our heads of how we saw the final outcome and that is what Splento delivered. For us, that’s a demonstration of success!

How effective was the workflow between your team and theirs?

Very straightforward.

What did you find most impressive about this company?

They very quickly understood what we were after and what we wanted to achieve and were able to turn it into videos.

Are there any areas for improvement?

To be fair, the final result was better than we had hoped

BACKGROUND

Introduce your business and what you do there.

I am the COO of a real estate visualization company, working with real estate and large companies to help create visual representations of their property and facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Splento?

We needed to make some promo videos to help us advertise our company.

SOLUTION

What was the scope of their involvement?

Their team created a series of videos for us for both YouTube and advertising across platforms. They worked with us to create the content from scratch based on explanations and briefs that we provided to them describing our business.

That process included everything from storyboarding and scripting the videos to the actual filming and post-production editing process, after which they turned the final products over to us for use in advertisements.

What is the team composition?

I’m not sure exactly how many people worked on the project behind the scenes, but I interacted with three individuals on their team.

How did you come to work with Splento?

They were recommended to us by colleagues of ours who live and work in the UK.

What is the status of this engagement?

We started our conversations in September 2019 and released the final videos in May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It is too early to determine the metric results of the project because it has been affected so significantly by the pandemic. We hope to start seeing results from it within a year, but what we can say is that we were very happy with how well they understood and represented our business.

How did Splento perform from a project management standpoint?

The team was excellent at communications and was always very client-oriented. They prioritized our business goals and were willing to listen to us to make sure that those were always at the center of their work, which was a huge component in our success.

What did you find most impressive about them?

Their flexibility really sets them apart from other providers. They were willing to go out of their way to manage the timings and financial demands to meet our constraints, no matter what those were, which we really appreciated.

Are there any areas they could improve?

I don’t believe there is any particular way in which they could have improved.

Do you have any advice for potential customers?

They have a real depth of international expertise in the photography and real estate business, so especially for clients with large projects, I think that they are uniquely capable of handling those requirements.

BACKGROUND

Please describe your company and your position there.

Marketing manager for International Music app

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Splento?

We invited Splento to capture music concerts in our App promotion campaign with the pop-artist. We used Photography services and Face recognition app.

What were your goals for this project?

Get more brand visibility and virality. Create awesome social media content

SOLUTION

How did you select this vendor?

This was the only vendor capable to provide new features - face recognition!

Describe the scope of their work in detail.

We invited Splento to capture music concerts in our App promotion campaign with the pop-artist. Photography services and Face recognition were used to engage the audience

What was the team composition?

The Splento coordinator and customer support were great! The photographer is super professional.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The photographer is super professional! All fans loved the photos and shared them! we've exceeded our Reach KPIs

How effective was the workflow between your team and theirs?

Splento customer support was great! The photographer is super professional and the face recognition is extremely cool feature

What did you find most impressive about this company?

Newest features they use! Face recognition makes you feel you are in a future.

Are there any areas for improvement?

The team is doing great