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Digital solutions that define what's next.

4.9
8 reviews

Powered by a passion for technology, Spiria designs and develops custom digital solutions for industry leaders who want to run better businesses, deliver more value to their customers and generate growth through digital transformation. As we grow, we stay true to what we love: quality software, technological innovation, and creative collaboration. 

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2003
Show all +
Montreal, Canada
headquarters
other locations
  • 60, Promenade Du Portage
    Gatineau J8X K1
    Canada
    819-303-0152
  • 435 North Service Road West, Unit 200
    Oakville, ON L6M 4X8
    Canada
    647 477-3401
  • Ottawa 61350
    Canada
  • Toronto, ON M4B 1B4
    Canada

Reviews

4.9
8 reviews
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UI Development for Software Firm

"In my entire career in the software industry, I’ve never encountered a large consulting company like Spiria..." 

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2018 - Jun. 2019
Project summary: 

Spiria provided C++ development and created a Qt UI for a research prototype. Their work delivered visualization features and custom GUI components.

The Reviewer
 
5,001-10,000 Employees
 
Kelowna, Canada
Valentin Koch
Principal Research Engineer, Autodesk, Inc.
 
Verified
The Review
Feedback summary: 

Audiences at prototype demonstrations have provided unanimously positive reactions. Spiria handled a full development schedule well, providing consistent executive engagement and scaling the team as necessary. Their resources were particulalry enthusiastic and committed to their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the principal research engineer of the building and infrastructure division at Autodesk, Inc. We’re a software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiria?

We hired Spiria to help with the development of a UI for a research prototype to present to customers and management.

What were your goals for this project?

The goals were to have a highly functional prototype that can be used for evaluation and user research.

SOLUTION

Describe the project and the services they provided in detail.

The project started with one C++ developer from Spiria, who worked together with me to create a UI (using Qt) and a graphic visualization (using VTK) of some of my research algorithms. Spiria's work included the development of complex shaders and GUI elements such as custom treeviews.

What was the team composition?

At first, there was only one senior C++ software engineer from Spiria. At a later stage in the project, another C++ engineer joined us to take over the Qt part of the UI. The original developer then focused entirely on the visualization aspect.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The presentation of the prototype to select customers was a tremendous success. Their overwhelming positive feedback resonated so much with management that a full new product will be launched based on the prototype.

How was project management arranged and how effective was it?

As we were a small team, we embraced a fairly agile approach. We used Trello to write down and manage user stories. We didn't follow formal sprints, but had a grooming at the beginning of each week. Our only time constraints were monthly beta builds that had to be released. The close collaboration enabled us to move very quickly and prioritize on the go.

What did you find most impressive about this company?

Our request to Spiria came at a time where most of their C++ developers were already fully engaged. In my entire career in the software industry, I’ve never encountered a large consulting company like Spiria where an executive-level manager would roll up his sleeves, jump in hands-on, and show the best of his software engineering skills to satisfy the customer’s needs. For me, this showed me how deeply committed Spiria is to their customers. I had the chance to meet other Spiria employees and can confirm that the high motivation and positive attitude towards their customers’ goals is alive at all levels.

Are there any areas for improvement?

As this was a very agile project, we had a short period where we onboarded new developers and the quality was affected. As Spiria is very responsive to any concerns, we were able to resolve these issues promptly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile and Web Dev for Retail Services Company

"As a firm, they’ve provided us with a wealth of knowledge regarding mobile development." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Mar. 2006 - Ongoing
Project summary: 

Spiria developed a mobile app for field associates and now provides ongoing mobile and web development support.

The Reviewer
 
10,000+ Employees
 
Jacksonville, Florida
Serge Lamarre
Enterprise Architect, Acosta Sales & Marketing
 
Verified
The Review
Feedback summary: 

Field efficiency has increased significantly thanks to Spiria’s development support. Their hands-on management and knowledge of mobile app development have contributed enormous value. Committed to deadlines, Spiria has developed a smooth cooperation.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m an enterprise architect at Acosta Sales and Marketing, a retail services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiria?

We brought them on initially to develop a mobile app that would help our field associates be more efficient.

What were your goals for this project?

We wanted to eliminate every trace of paperwork from our field associates' process.

SOLUTION

How did you select this vendor?

I met Stephane (CEO, Spiria) and Patrick (VP, Spiria) more than a decade ago, when their company had a different name. They had strong knowledge of the Windows Mobile platform and were a breeze to work with. We didn’t consider other vendors.

Describe the project and the services they provided in detail.

They developed and now maintain our mobile app that our field associates use daily. They’ve also provided web development services on several occasions.

What was the team composition?

Depending on our ongoing initiatives, Spiria has assigned anywhere from 2–10+ mobile and web resources to us at once.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our field associates are much more efficient than they used to be. Moving from a paper-based system to a mobile app-based system of deploying tasks has streamlined our process and allowed us to become an industry leader.

How was project management arranged and how effective was it?

They always provide a strong project manager and technical resources. Deadlines are met consistently.

What did you find most impressive about this company?

Every resource I’ve worked with at Spiria is dedicated to our success, especially Stephane and Patrick. Their collaboration has been critical. As a firm, they’ve provided us with a wealth of knowledge regarding mobile development.

Are there any areas for improvement?

No, not that I’ve seen.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Healthcare Nonprofit

"They understood our vision and offered ideas to make it even better."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Ongoing
Project summary: 

Initially engaged to revise an outdated app, Spiria ultimately embarked on an entire app rebuild for iOS and Android. The team is nearly complete with the product prototype.

The Reviewer
 
1-10 Employees
 
Oakville, Ontario
Kelsey Cheyne
Marketing Director, Canadian Digestive Health Foundation
 
Verified
The Review
Feedback summary: 

Spiria immediately embraced the build with an innovative and thoughtful approach. They eagerly share their extensive industry acumen and strive for creative, cost-effective problem solving. They are attuned to the nuances of nonprofit business and committed to meeting the project’s unique needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the marketing director for the Canadian Digestive Health Foundation (CDHF), a nonprofit organization that provides resources for individuals with digestive disorders ranging from IBS and Crohn's disease to colon cancer, as well as for those seeking preventive and proactive health strategies. As the Foundation of the Canadian Association of Gastroenterology, we are directly connected to Canada's leading digestive health experts, physicians, scientists, and other healthcare professionals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiria?

We hired Spiria to update CDHF's mobile app, Gi BodyGuard, which was developed more than five years ago. Because we rely on donor funding for projects, we had had no secured funding until this point for updates. The reviews for the app were great, but we were starting to receive complaints about bugs and improper functioning.

What were your goals for this project?

The app was originally built with the purpose of improving physician-patient communication. However, it's lack of data collection capabilities was proving to be a major setback for us. We wanted to integrate data collection as well as improve usability. We also wanted it re-skinned with an entirely new look to complement our recent rebrand. Finally, we wanted the app to potentially generate revenue via paid ads and insights. 

SOLUTION

How did you select this vendor?

We met with Spiria a few years ago through a connection with our CEO and their founder. We intended to update the app, but the funding did not line up, and the project was postponed. When we reconnected with them, Spiria immediately set us on the right path. They understood our vision and offered ideas to make it even better, all while remaining cognizant of our budget limitations. 

Describe the project in detail.

What began as an update became a full-blown rebuild. We held an initial discovery meeting to clarify everything we wanted and didn't want in the app update, but in a subsequent meeting, one of their team members proposed that we build a completely new app. After seeing her drawings, we decided to do just that and began a broader phased approach.

The app will be developed first for iOS, then Android. Nearing the prototype stages, “sneak peeks” from the team have confirmed a design we already love. When the first phase is complete, we will continue to work with Spiria as more funding comes in.

What was the team composition?

We have been working with three of Spiria's team members—the senior director of business development, one project manager, and the director of digital product and strategy. They have been actively involved in every step of the process, from conceptualization to the build.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is ongoing, and we expect to have the prototype within the next two weeks. However, we have been so happy with the process thus far that we have retained Spiria for our website development as well. 

How effective was the workflow between your team and theirs?

Our project manager is amazing. She is very easy to reach, and we have connected frequently both in-person and via email. We also use Smartsheet to track work progress. The best thing about our workflow has been their responsiveness to our feedback and concerns. As a small charity, we value and appreciate their willingness to listen and take action.

What did you find most impressive about this company?

This entire experience has been collaborative and positive, and working with a vendor who did more than the bare minimum was a breath of fresh air. The team at Spiria didn't just check off our list of requirements or dismiss things as outside their scope, like a lot of other companies would have. They took the time to consider every request thoroughly. 

Also, the team’s extensive knowledge and digital expertise have made our brainstorming sessions a powerful learning experience. We are unfamiliar with this space, so they have presented ideas we had never considered before.

Are there any areas for improvement?

No. This has been a positive experience for us from the start, and we highly recommend them to anyone looking for mobile app or website development.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Asset Analytics Platform Dev for Stock Media Company

"They were focused on our needs and on delivering a solution."

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2016 - July 2017
Project summary: 

Spiria conducted an analysis of an asset management system and proposed a new architecture for it, handling its migration and developing new features. They also handled testing and deployment.

The Reviewer
 
501-1,000 Employees
 
Montreal, Canada
Alexandre Renaud
Fmr. General Manager of Music & Video, Shutterstock
 
Verified
The Review
Feedback summary: 

The new system not only boosts the internal team’s productivity but has also produced a fourfold increase in assets, among other favorable results. Spiria conducted a smooth workflow with their own project management tool. The attention they put into their work is noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the general manager of the music and video division of Shutterstock, a stock media company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiria?

We wanted to develop a digital music asset management system and needed to hire help.

What were your goals for this project?

The project had two objectives. The first was to transfer a legacy system to more modern web architecture. The second was to enhance the system with multiple layers of analytic functions and digital asset management tools.

SOLUTION

How did you select this vendor?

We had tried another vendor without success. We heard of Spiria through a contact of ours, so we met them and gave them a test, which resulted in us hiring them.

Describe the project in detail.

They conducted an analysis of the current system and proposed an architecture for the new one. After that, Spiria transferred the legacy system to their proposed architecture and developed the new layers of analytics features. They also conducted user testing, refined the product, and deployed it.

What was the team composition?

They assigned a project manager, an analyst, and one to two coders based on the schedule. On our side, we had a product manager handling the relationship with Spiria. Our VP of technology was also involved, and myself for the financial and contractual part.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new system increases our content acquisition team’s productivity while greatly improving their insight on which digital assets sell, resulting in better asset production and selections. With that new system, our team was able to focus on high-value tasks, and we were able to increase our volume by four times without having to hire more people.

How effective was the workflow between your team and theirs?

We had good communication through Spiria’s project management platform.

What did you find most impressive about this company?

The level of attention they provided was remarkable. They were focused on our needs and on delivering a solution, not just clocking hours like other firms we'd worked with in the past.

Are there any areas for improvement?

They used a rigid form of agile development which can require some adjustment from the internal team. Besides that, all was good.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’re excellent in this regard for a contractor, but it's never entirely perfect.
  • 5.0 Cost
    Value / within estimates
    They stick to the plan and budget, though we had enough of a buffer.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Dev for Enterprise Software Solution Provider

"They know what they know, and they don’t pretend to understand something they don’t." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Spiria developed a web app with several API’s and contributed to honing its design. They implemented agreed-upon user stories, did QA and testing, and secured cloud-based hosting.

The Reviewer
 
1-10 Employees
 
Montreal, Canada
Joël Séguin
CEO, nForm Solutions
 
Verified
The Review
Feedback summary: 

The MVP was delivered successfully, with stakeholders praising its usability and value as a fundraising tool. Spiria managed sprints efficiently and provided detailed communication. Their passion for their work and awareness of the limits of their expertise help them stand out in the industry.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and owner of nForm Solutions. We create integration and content solutions for enterprise software and its users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiria?

We hired Spiria to develop our web application and its APIs from end to end.

What were your goals for this project?

We wanted to create an MVP to start sales and eventually invest in further development.

SOLUTION

How did you select this vendor?

I was looking for a vendor with experience, a good track record, and an Agile philosophy. The vendor had to be proficient in all layers of development.

Describe the project and the services they provided in detail.

We came in with a design and improved it together via functional sessions. All their developers helped to document our stories and start a technical analysis. This allowed us to avoid technical pitfalls and cut future costs. Spiria then provided the UI, analyst, and programming staff to complete the sprints and deliver stories as expected. They also provided QA and testing consulting and training. Finally, they arranged cloud-based hosting.

What was the team composition?

I worked with an account executive during the contractual phase and then transitioned to a project manager. They also provided 2–4 analysts/developers, a UX/UI designer, when needed, and a QA/testing specialist, when needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I have a great product that’s much easier to use than a typical MVP is. It’s professional and modern and will deliver lasting value to our company, allowing us to go to market with confidence.

How was project management arranged and how effective was it?

The project manager acted as our main point of contact. They also identified our priorities and assigned tasks during sprints. Being a project manager myself, I find their level of involvement just right, although I don’t receive the expected/promised reports on most occasions, or they’re very late.

Their team uses Jira and GitHub to manage and deliver the code, and I have access to Jira to enter new stories, manage my priorities, and read comments. This has been a textbook Agile collaboration.

What did you find most impressive about this company?

I’ve been impressed by how passionate they are and their creative, cost-sensitive approach to finding solutions. Their level of documentation and detail in communication is also amazing. They know what they know, and they don’t pretend to understand something they don’t. If they lack knowledge in a certain area, they’ll ask for the funds to investigate it. I call this ethical IT.

Are there any areas for improvement?

Their project management reporting and reaction time could be improved. For instance, it would be good to know what to expect, when. Regardless, it’s a minor issue and has had little impact on product delivery. When providing estimates to clients, they ought to always include the overhead, not just pure development time. Unit testing should be performed on the client acceptance testing environment before releasing the test to the client. Failing to do so creates false bugs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Deadline were almost always respected and special requests were squeezed into busy schedules comprehensively.
  • 4.5 Cost
    Value / within estimates
    A little more than my expected average, but their costs are clear and charges are mostly explained.
  • 5.0 Quality
    Service & deliverables
    It was beyond my expectations.
  • 5.0 NPS
    Willing to refer

Multiple Development Projects for Advertising Software Company

"I appreciate Spiria's ability to augment our team and become a part of it."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Spiria is an ongoing extension of the client's team, offering application and software development work along with UI/UX design.

The Reviewer
 
51-200 Employees
 
Quebec, Canada
Jean Beaudry
COO, Broadsign
 
Verified
The Review
Feedback summary: 

Spiria has provided highly skilled developers throughout the engagement and produces work at a reasonable price. Spiria's team has been flexible in adapting to the team's methodology.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

BroadSign is a software company developing products for the advertising industry. We provide a software-as-a-service system which allows companies to publish content on digital screens located on highways, train stations, airports, and so on. I am the chief operating officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiria?

Spiria works as an extension of our team, and we have worked with them on numerous projects.

SOLUTION

What was the scope of their involvement?

We have an Agile software development process. Spiria has augmented our resources, depending on our needs.

Spiria has provided embedded Android work, web application development, C++ development, quality assurance, and UI/UX design. Some of their developers have been working with us for the last 3 years within our current product line.

How did you come to work with Spiria?

I have known one of Spiria's owners for a long time, and I have used the company within different organizations I've worked for.

How much have you invested with Spiria?

We use Spiria for team augmentation, on a per-hour basis, so it would be hard to provide a figure. They have been working full time on some of our projects for 3 years, while others are restricted to 1-2 months of work.

What is the status of this engagement?

We have been working with Spiria for almost 3 years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Spiria has provided strong candidates, out of which we've kept the best. There have been instances of someone not being suitable for a project, but we've had open discussions with Spiria and have been overall satisfied.

I have been working with Spiria for a long time, and they've offered a type of service which is hard to find anywhere else in the consulting field. We're a software outfit ourselves, so we don't use Spiria to develop turnkey solutions (although I've heard good feedback about them from others in this regard), but rather for augmenting our teams. It's a question of the quality of candidates brought to the table by Spiria. They have brought some very good senior people from the start of our collaboration, which helped improve the way in which we did development. Three years ago, we had a waterfall approach. I am familiar with Agile development, but I cannot oversee everything happening in the organization, so Spiria was tasked with moving our team to a new methodology. This has been a big help for us.

How did Spiria perform from a project management standpoint?

The project management is mainly done on our side. Spiria is integrated into our day-to-day work, supplying individual contributors for development and quality assurance.

What did you find most impressive about Spiria?

Having a developer who would disappear for 3-4 months while the work was done would not work for us. I appreciate Spiria's ability to augment our team and become a part of it. Our software development approach is based on this flexibility. When we receive a new contract, we are able to quickly augment our team and plan ahead. I have been using Spiria for this purpose ever since their company was created 10 years ago.

Are there any areas Spiria could improve?

Spiria has a lot of resources, but we need to plan for them. If this isn't done, it's possible that Spiria may not be able to provide us with the resources we need. We pay them only for the time spent working on the projects, so Spiria cannot have developers simply waiting for us. It's simply the nature of our activity, and not necessarily something to improve.

Spiria has tried to keep its employees working within the office as much as possible, in order to build a company culture. That can be a good thing because it frees up space in our own company, but we are not as integrated as possible. Spiria's team has come to our office, but not all the time.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Compared to the US market, Spiria's cost is very good. I could find lower-cost developers in other countries, but I would never get the same level of productivity. Even if Spiria is more expensive, it's still much cheaper to deal with them.
  • 4.0 Quality
    Service & deliverables
    I have a tendency to not give perfect ratings. There's always room for improvement, but we are satisfied with Spiria.
  • 5.0 NPS
    Willing to refer
    I'd gladly recommend them.

Web Application Development for Package Production Company

"I'm very satisfied with Spiria so far. They've been able to interpret our requirements, building the platform in the right language and timeframe."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Summer 2016 - Ongoing
Project summary: 

Spiria developed a platform for the client to arrange digital assets. The platform had to be dynamic and highly flexible.

The Reviewer
 
1001-5000 employees
 
Louisville, Kentucky Area
Mark Chaffin
CIO, SGSCO
 
Verified
The Review
Feedback summary: 

According to the client, Spiria is able to understand and implement technology better than any other firm used in the past. The success of the developed platform is attributed largely to the work Spiria delivered.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

SGSco is a collective of companies offering design and packaging services. I am the CIO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiria?

A part of our value proposition was to be able to take digital assets from manufacturers and get them to the requesters of the information through a flexible and dynamic platform. We created a design for it and needed a team to develop it in a timely fashion.

SOLUTION

What was the scope of their involvement?

Spiria developed a platform which allows us to dynamically configure routing and content of the digital assets to retailers, which our company produces and manages. We mandated a specific technology stack, for which Spiria had deep capabilities. We extended a legacy system, rebuilding it from scratch.

During a prior collaboration with a different company, Spiria offered much more strategic services around a legacy technology. They managed and built many aspects of a mobile platform which was deployed to around 30,000 people. Spiria was influential and critical to our success.

How did you come to work with Spiria?

I had used Spiria in the past for a different company and respected their ability to deliver on time, and on budget. I reached out to Spiria, and it turned out that they had the right skillset and availability for our project.

How much have you invested with Spiria?

Confidential.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I'm very satisfied with Spiria so far. They've been able to interpret our requirements, building the platform in the right timeframe.

How did Spiria perform from a project management standpoint?

Spiria was on-track in managing the work, and they were transparent in terms of relaying progress.

What did you find most impressive about Spiria?

Spiria performed critical work for my last company, which was a multi-billion-dollar company with 30,000 remote associates worldwide. Spiria was better than any other technology provider which I worked with and were able to not only understand the technology, but also its business use, aligning systems and applications appropriately. Many of the 30,000 users of the platform were not technically-adept. They performed retail-centric work at physical stores. They were able to leverage the technology and use it in a timely and reliable fashion. It was a win-win for everyone.

 

Are there any areas Spiria could improve?

There's nothing of the top of my head. We didn't run into any issues and challenges with Spiria's work. As a company, we've had dozens of concurrent projects at any one time, so there's a large pool through which we can compare Spiria. They were always exceptional.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This is based on past contexts.
  • 4.0 Cost
    Value / within estimates
    Spiria is a bit high-priced, but we got what we paid for.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommended Spiria to myself, within my new role.

Software Development for Health Information Company

"We mainly appreciated the fact that Spiria was quite responsive."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Spiria has been tasked with the development of 3 software modules, one of which has been completed.

The Reviewer
 
1-10 employees
 
Toronto, Canada
Eric Sparks
CEO, MedEKS Technologies Inc
 
Verified
The Review
Feedback summary: 

Spiria remained responsive throughout the project and facilitated teams for the client when needed. After overcoming an industry learning curve, Spiria provided the client with excellent deliverables.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a small health information coding support services and outsourcing company in Canada. We operate primarily in Ontario but have worked nationally as well. We've been in activity for 15 years. 

I am the Chief Executive Officer and president of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiria?

We came upon a challenge for one of our clients, which brought with it an opportunity to develop some software. We're not a development company, so we looked for someone who could be contracted.

SOLUTION

What was the scope of their involvement?

Spiria developed the first of 3 modules for our platform and is working on the remaining 2. We acted as subject-matter experts, as well as the designers of the concept. Spiria worked based on our specifications and collaborated with us throughout the process.

How did you come to work with Spiria?

We found Spiria through a consultant in Ottawa. Spiria had all the resources required in order to take a project from idea to completion.

How much have you invested with Spiria?

The total cost of our project with Spiria has been in the 6-figure range.

What is the status of this engagement?

We started working with Spiria 2 years ago and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We didn't have a waterfall-type project. Spiria initially created prototypes, which made us realize that the solution would not work effectively. We went back to the drawing table and started from scratch. It wasn't an Agile project, but we worked together throughout the duration, either by phone meetings or in-person at Spiria's offices in Ottawa.

How did Spiria perform from a project management standpoint?

The deliverables were met on-time throughout the project, and any significant delays came from our side. There were some design decisions which weren't being made in a timely manner.

Spiria used Jira as an issue-tracking tool, both at a production and software level.

What did you find most impressive about Spiria?

We mainly appreciated the fact that Spiria was quite responsive. When we went into beta testing, Spiria facilitated a team which remained on standby for us. Whenever we dealt directly with beta sites, Spiria made sure that they had people available. There were no real issues, but it took us a while to get across exactly what we needed, given that the healthcare field is quite specialized. Spiria had a learning curve, but they provided excellent service after that.

Are there any areas Spiria could improve?

I've had to negotiate pricing with Spiria. They had a bit of upselling at the beginning, trying to add features which didn't really need to be there. This may not be a good term to use, because of its negative connotations, but getting on the same page took some time.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer