Spire Agency

BACKGROUND

Please describe your company and position.

I am the Marketing Communications Director of an electronics components company. 

Describe what your company does in a single sentence.

A  global authorized distributor of semiconductors and electronic components that specializes in the rapid introduction of the newest products and technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spire Agency to accomplish?

• Continue elevating a series as a best-in-class thought-leadership platform.
• Refresh the creative approach and storytelling to maintain and increase engagement among design and electrical engineers.
• Develop stronger differentiation for content across multiple emerging-technology topics.

SOLUTION

How did you find Spire Agency?

Online Search

Why did you select Spire Agency over others?

• High ratings
• Great culture fit
• Company values aligned
• B2B focus

How many teammates from Spire Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought the Spire Agency on board to strengthen what the technology series already represented: forward-thinking multimedia content that inspires technology innovators everywhere. Our challenge was to keep that momentum going with new storytelling ideas while elevating our leadership position across the design engineering community. We selected Spire as our partner because of their expertise in the B2B space,coupled with the ability to translate those messages in creative, commanding marketing campaigns.

Spire partnered with us at every step, from strategic planning and messaging to full-scale production management. They scripted compelling video content, managed production across multiple channels including podcasts, infographics, and social media. Their collaboration brought new consistency and polish to our global storytelling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The program has continued to deliver strong engagement metrics. Subscribers have increased; social media engagement has gone up. Podcast listeners have also substantially increased. As well, the program has earned several awards since our collaboration with Spire - notably 10 Telly awards in the last 2 years for videos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The program is multi-faceted and highly involved, with content including technical articles, case studies, infographics, market research, podcasts and video. Plus translations, social media posts and promotions. In short: it's a beast. As the agency of record, we ask a lot of Spire and they deliver. They are supremely organized, proactive, and responsive; with several waves of deadlines and countless moving pieces. They’re highly collaborative - keeping complex scheduling and multiple levels of deliverables on schedule and ensuring creative excellence every step of the way. 

What was your primary form of communication with Spire Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Many creative companies have beautiful portfolios. And Spire's is certainly stunning. But what impresses me the most is that this agency is the total package. Their work reflects not just artistic skill but genuine strategic intelligence. They approach every challenge with thoughtfulness and intention, connecting marketing and business goals, audience insights, and technical topics into a cohesive vision. They think deeply, plan strategically, and execute with purpose. The result is work that goes beyond mere aesthetics. This agency is exceptional; it’s smart, relevant, and continually sets new benchmarks for innovation.

Are there any areas for improvement or something Spire Agency could have done differently?

Spire has been a strong, reliable partner. We highly recommend.

BACKGROUND

Please describe your company and position.

I am an executive of ISR Plano

Describe what your company does in a single sentence.

ISR Plano teaches life-saving self-rescue swim skills to infants and young children, equipping them with the confidence and ability to survive in the water.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spire Agency to accomplish?

• Establish a strong brand foundation, including messaging, positioning, and visual identity to align with our values.
• Develop a logo that represents our brand consistently across platforms.
• Create a user-friendly website as part of our digital branding, designed for optimal customer engagement and support.

SOLUTION

How did you find Spire Agency?

Referral

Why did you select Spire Agency over others?

Close to my geographic location

How many teammates from Spire Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spire Agency delivered a stellar branding experience, creating multiple logo variations for ISR Plano to ensure versatility across web, social, and print mediums. They crafted a unique and professional website, meticulously attentive to my vision and our brand values, transforming my ideas into a cohesive digital presence. Their communication was outstanding, consistently providing insights and enhancements that elevated the brand. Additionally, Spire’s SEO expertise resulted in top-three Google search rankings on launch day, and we achieved the #1 spot within days, a testament to their strategic precision and technical skill.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from our collaboration with Spire Agency were phenomenal. In our first year, ISR Plano saw a full client schedule and a waitlist extending into year two. Spire’s branding and website design were instrumental in streamlining client inquiries; most new clients found answers directly on our site or social media, booking without the need for back-and-forth emails. This efficiency saved invaluable time, allowing us to focus on core business needs. Thanks to Spire, we’re entering our second year with a waitlist—a true testament to their impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spire’s project management was exceptional, especially given our tight timeline to go from concept to fully operational. They consistently exceeded expectations, delivering a ready-to-launch website ahead of schedule. Their responsiveness was remarkable—emails were answered within the hour, and the team was always available for calls to address any questions. Their streamlined onboarding process was impressive; they collected all necessary details upfront, minimizing back-and-forth communication. This allowed me to confidently step back, knowing they had every aspect of the project under control.

What was your primary form of communication with Spire Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Spire Agency was their unwavering attention to detail and dedication to client satisfaction. The owners were directly involved, participating in meetings and actively overseeing our project, which demonstrated their pride and commitment. Their quick response times and proactive communication made every interaction seamless. It was clear that they genuinely care about their clients' success and approach each project with a passion for excellence. Spire’s personalized approach and hands-on involvement set them apart from other agencies, making the experience truly unique and rewarding.

Are there any areas for improvement or something Spire Agency could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at a private foundation. We make grants to nonprofits mainly to build or renovate buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

We wanted to design a special logo and create a coffee table book for our foundation's 75 anniversary. We wanted the book to include the story of our founders.

SOLUTION

What was the scope of their involvement?

We didn't have our history organized and had boxes of newspaper clippings and photos. We first defined what we wanted to achieve, and Spire Agency reviewed our materials. The team met our foundation's family members in person and toured their ranch. After that, Spire Agency hired a writer who conducted interviews to write our foundation's history. 

Spire Agency wrote, designed, and published 750 copies of our book. The team also designed our 75-anniversary logo. The team provided several ideas and helped us tap into how to assess the logo design. 

What is the team composition?

I worked with around five teammates from Spire Agency. I mainly worked with Julia (Principal, Account Supervisor). I also worked with Jason (Associate Creative Director) and an outsource writer. 

How did you come to work with Spire Agency?

I found Spire Agency through a Google search. I contacted several companies with an RFP and looked at their portfolio. I met with two companies, and Spire Agency seemed excited about our project.
How much have you invested with them?

We spent close to $315,000 on this project.

What is the status of this engagement?

We worked with Spire Agency from January–December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Spire Agency printed 750 copies of our book that we gave to family members and other foundations we had worked with, although we haven't delivered all the copies yet. The book was beautiful, and the grant recipients who received the book loved it. We received positive feedback on the book's quality and design. Some of these grant recipients contacted me and noted specific design details that Spire Agency was so careful to create. 

Our team and colleagues loved the book's story, and our anniversary logo was uniformly popular. Some colleagues even asked me about who had designed the logo. Spire Agency's entire team was excited about the project, and their care for the design blew us away.

How did Spire Agency perform from a project management standpoint?

We didn't have a tight timeframe, but I was satisfied that Spire Agency printed the book before the end of 2023. Sometimes, I didn't provide the requested materials immediately, and the team still completed work on time. Spire Agency had excellent communication and touched base periodically with the client. The team was transparent about timelines and deliverables and communicated primarily via emails and virtual and in-person meetings.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Julia was great to work with. I appreciated the simplicity of working with her. 

What did you find most impressive about them?

I'm mostly impressed with Spire Agency's creativity. The team listened to us and seemed to care about understanding the essence of what we wanted to accomplish.

Are there any areas they could improve?

I can't think of anything for Spire Agency to improve.

Do you have any advice for future clients of theirs?

I recommend being involved at the beginning of the project. I met with Spire Agency in person, besides our virtual meetings, to ensure we set clear expectations. Besides that, the team didn't require much from us because they constantly communicated. 

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Slack Davis Sanger. We’re a personal injury law firm in Texas. We have three different offices in Austin, Dallas, and Forth Worth. Our company handles complex personal injury cases, including everything from aviation to medical malpractice, workplace injury, and class action.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

Our initial challenge was developing messaging for our firm. We were predominantly known as an aviation law firm, but other attorneys joined our firm and represented other areas of personal injury. We wanted to encompass everything to show we were still a leading aviation firm, but we also offered those services.

SOLUTION

What was the scope of their involvement?

We initially went with Spire Agency for one project, but we’ve used them for a couple of things. First, they worked on our branding and messaging; they brought in our attorneys and interviewed them to get to the heart of our firm. Spire Agency asked hard questions to find out where we needed to go with our messaging and came back with their recommendations. Then, they created a couple of campaigns and put together our messaging.

Afterward, we discovered Spire Agency did event management and planning, so we talked to them about our annual Octoberfest. We’re well-known in Austin for holding this event, and we’ve used Spire Agency to coordinate and execute it bigger and better than any event we’ve ever had.

They start with the creative side and give us different options and ideas. We then pick one option and run with it. Ultimately, they focus on executing the entire event.

We’ve also recognized our referral attorneys during Octoberfest and sent them a special beer. Spire Agency has developed a marketing piece and sent an invitation to all our referral attorneys. Additionally, they’ve developed the invitation to the event and mailed it to 11,000 people.

What is the team composition?

We work with 2–7 team members, depending on our needs. We’ve had calls with Kimberly (Owner & Partner) and Mike (Principal & EVP for Client Service & Planning), and Julia (Principal & Account Supervisor) is our account manager. We’ve had two other people on strategy calls and three just managing the event.

How did you come to work with Spire Agency?

I worked with Kimberly at a PR agency. She did the creative and graphic design at the agency, and I remember it being above and beyond what others had in the field. When I moved into this marketing role, I knew I’d need some help. Kimberly came to mind because I knew her skill set. After vetting a couple of agencies, we determined that Spire Agency would be the best partner for us.

How much have you invested with them?

We’ve spent between $400,000–$600,000.

What is the status of this engagement?

We contacted Spire Agency in March 2022, and the first event with them was in October 2022. We still work with them; we’ve used them two years in a row for our annual events.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had very positive results. We’ve received numerous accolades and feedback on how the event was the best we’ve ever had in 19 years. The creative side was over the top, and everyone loved it.

Additionally, Spire Agency’s efforts have increased our social media presence across all our social media platforms. We’ve seen an uptick in engagement thanks to their help with our branding strategy and messaging. For example, we started with 2,000 followers on Facebook, and we were already over 4,000 in just four months. 

How did Spire Agency perform from a project management standpoint?

Communication is one of their strong suits. They’re very responsive; Julia responds quickly when we have questions, is flexible, and always keeps us on track with major deadlines. Sometimes we have to go back and forth on the budget and compromise on something we want to do, but Spire Agency is great at working with us and meeting our needs.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Our account manager is fabulous. Julia does a wonderful job communicating and staying on top of everything. She’s made us feel like we’re their only client, which is really special in today’s world.

What did you find most impressive about them?

They’ve been able to create and design what we need. Moreover, Spire Agency has conveyed our message; we see them as a true partner.

Are there any areas they could improve?

No, they’ve done an excellent job and asked the right questions.

Do you have any advice for potential customers?

I recommend finding out about all the services they can do. Although they’re a small team, they’re capable of amazing things.

BACKGROUND

Introduce your business and what you do there.

I work for a regional pharmaceutical distributor; I am the director of retail marketing and programs.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

We didn’t have any marketing materials for our company and were essentially invisible on the market. We hired Spire Agency to help with our branding strategy and overall marketing. 

SOLUTION

What was the scope of their involvement?

We started with a series of meetings with key stakeholders, and Spire Agency conducted extensive interviews to identify different segments of our business. Spire Agency has been helping us with our marketing and branding materials, including our logo, color scheme, and presentation templates. They’ve also been helping us define our value proposition, visual identity, messaging, brand story, key attributes, and go-to-market (GTM) strategy. 

Spire Agency has created catalogs and digital ads; their designs have laid the foundation for our social media and sales collateral. The primary social media channels they focus on are LinkedIn and Facebook. 

Before working with Spire Agency, our website was patched together and looked like multiple websites because everything was uploaded over the years. Spire Agency has made suggestions that align with our new branding and effectively inform our potential customers and trade partners about who we are. Spire Agency has also helped with HR recruiting, trade booths, Geofencing, and signage for event planning. 

What is the team composition?

We work with Kimberly (Owner, Partner) and Mike (Principal & EVP, Client service & Planning), but our team is normally made up of 4–6 people. 

How did you come to work with Spire Agency?

Spire Agency was a referral from another company we knew of. We were impressed with their previous work and decided to bring them in at that point. 

How much have you invested with them?

We’ve invested around $600,000. 

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing. Spire Agency is primarily completing maintenance work for us at this point. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The new site is clean and looks great on a mobile device. When we debuted our new brand, we received a lot of compliments because everything is now consistent. Our sales, website traffic, and social media engagement have increased. The new branding has given our organization more credibility because everything is synchronized. 

How did Spire Agency perform from a project management standpoint?

They stay on budget and complete everything within deadlines. Spire Agency is transparent in their billing and processes. They’ve been responsive and supportive throughout the engagement, and we communicate via weekly calls.

What did you find most impressive about them?

Their work has been extremely comprehensive; Spire Agency has done all the heavy lifting to develop a presence for our organization. They give us many options but ensure that everything aligns with our values and image. They are accessible, flexible, and very patient with us as an organization. 

Spire Agency is ahead of the curve and ensures that our trade booths always stand out. They offer very personalized service and are relatable. The Spire Agency team works effectively together and is highly communicative. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Give them a realistic picture of your business and discuss your expectations and what you’re trying to accomplish. Be honest about what you think will be effective for your company, and lay out what you need. 

BACKGROUND

Introduce your business and what you do there.

I’m vice president of communications at Global Semiconductor Alliance (GSA), an organization dedicated to establishing an efficient, profitable and sustainable high technology global ecosystem encompassing semiconductors, software, solutions, systems and services.

A leading industry organization that represents 300+ corporate members on six continents, including more than 120 public companies, GSA provides a unique, neutral platform for collaboration, where global executives interface and innovate with peers, partners and customers to accelerate industry growth and maximize return on invested and intellectual capital. Members of the GSA represent 70 percent of the $500B+ semiconductor industry and continue to grow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

The GSA wanted to rebrand the semiconductor industry to attract and inspire young women to choose to join the semiconductor industry, to raise the visibility and empower women in the industry to remain and seek promotion and leadership. GSA launched the Women’s Leadership Initiative to help bring awareness to women in the industry.

The Challenge

1. We are being out-branded by other industries seeking the talent of STEM focused women – the Facebooks, Googles and Amazons of the tech world. Our industry has traditionally been focused on Moore’s Law and process technology nodes. This is not branding. If we want to inspire women to work on the programs and products that will determine the future of technology, then we have to be more persuasive and change the conversation to focus on the value proposition/reward/potential.
2. Women who do join the industry are leaving at very high rates and the executive teams are made up of very few technical women.
3. There is a lack of awareness about what our industry is all about and its fundamental contribution to humanity.
4. Women are opting out of seeking degrees relevant to the semiconductor industry.

SOLUTION

What was the scope of their involvement?

An empowering campaign was developed that would primarily come to life on college campuses within the schools of engineering, computer science, mathematics, and living sciences.

Striking ads highlighted strong women who were working to address a global challenge (such as the need to double food production in coming years). Each headline led into a call to action meant to appeal to graduates (“Design the Solution”) followed by body copy that illustrated how the semiconductor industry is creating solutions to the crises affecting our world.

The campaign launched on leading university campuses, ensuring the semiconductor industry would be a top-of-mind career possibility for females leading up to spring graduation.

A variety of on- and off-campus marketing materials were created, all pointing to the new DesignTheSolution.Org website:

• Microsite
• Print campaign
• Testimonial videos
• Social media 
• On-campus collateral
• Ambient media

What is the team composition?

We had 4–5 teammates assigned to our team. Within that team, we had a project manager, and Kimberly (Partner & COO) led the creative and strategy side of the work.

How did you come to work with Spire Agency?

I had worked with them previously several times in various roles and capacities. 

How much have you invested with them?

We spent $150,000–$200,000. 

What is the status of this engagement?

We worked together from June 2020–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Goal: Increase awareness of the semiconductor industry among college-aged women.

Actual: Women’s enrollment in STEM college courses rose about 6% last year, according to the “Women in STEM Statistics” 2020 report. Our ‘Women in Semiconductors College Initiative’ is simply phenomenal in terms for raising target audience awareness of an industry that is primed for the next generation of up-and-coming female talent. We’re
excited to see the results of the campaign in the coming years. 

Goal: Encourage today’s female STEM graduates, and recent graduates, to apply for and accept jobs in the semiconductor industry.
Actual: The 2020 “Doubling Women in Semiconductor Leadership” survey by Accenture found that a whopping 58% of the industry’s largest companies saw increases in female hires in 2020, up from just 44% in 2019 (+32%).

Coinciding with this campaign, the number of women in STEM board positions rose by 18.3% in 2020, according to MSCI, showing movement by our industry as well. And with 74% of middle school girls expressing an interest in STEM, according to the National Girls Collaborative
Project, our industry future looks bright. 

Spire Agency won the first AMA Marketer of the Year DE&I award with this campaign.

How did Spire Agency perform from a project management standpoint?

They did a great job with project management. They constantly communicated with us through regular email and phone calls; we talked every day or every other day. We also had biweekly and then monthly meetings through Zoom since we worked during the COVID-19 pandemic. Spire Agency was wonderful about following up with us and ensuring we had all the information we needed when we presented work to our board to get approval. 

At the start of the project, we had to put some things on hold because we didn’t have all our ducks in a row, and then then the COVID-19 pandemic started. As a result, we had some delays, though they were all on our side. The team stuck to our budget and even came in right under the budget by the end, and we appreciated that mindfulness.

What did you find most impressive about them?

Spire Agency stood out for the strength of their messaging and their ability to succinctly tell a story. They delivered the whole package: a great strategy and messaging with incredible imagery that tied the story together. 

Are there any areas they could improve?

No, we were ecstatic with their work and results.

Do you have any advice for potential customers?

I advise to be prepared but trust the process and the experts at Spire Agency. You can rely on them to help tell your story in a variety of mediums. They're incredible at what they do!

BACKGROUND

Introduce your business and what you do there.

I’m the president of Cervey, a company providing pharmacy technology solutions to hospitals and pharmacy benefit managers. My role includes overseeing all company aspects, such as branding, marketing, sales, operations, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

When we initiated, we were a startup company in a well-established industry, and we didn’t have a name, a marketing infrastructure, or brand awareness whatsoever. Essentially, we needed help with everything related to branding and marketing. We wanted to partner with a branding agency specializing in B2B, so we decided to partner with Spire.

SOLUTION

What was the scope of their involvement?

First, Spire helped us come up with a name for our company and create our logo, visual identity, and media brand story. They started this process by interviewing our entire team to understand where we were at and who our competitors were in the market. We were competing in several business segments, so they evaluated each one and identified what our competitors were doing well. Then, they developed a strategy to build our brand awareness.

Spire has also designed and developed our website from scratch, and they’ve created our social media presence overall. Moreover, they’ve provided us with comprehensive marketing and design services, such as collateral design, tradeshow booth design, video production, event marketing, CRM, and PPC.

What is the team composition?

We work with four people from Spire, including the co-owner, the director of strategic marketing, and an account manager.

How did you come to work with Spire Agency?

We found them online while researching and talking with several agencies. During this process, we also got a strong recommendation about Spire from a business partner; they had a very strong strategic and creative reputation in the B2B space.

How much have you invested with them?

We’ve spent around $450,000.

What is the status of this engagement?

We started working together in mid-2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Spire’s involvement, we’ve grown as a company over the years. One of the most important results that they’ve achieved for us has been effectively communicating the essence of our company as a vision-based company. The fact that they were able to create a name, logo, and brand image that communicated what we wanted to communicate set the foundation for everything else.

We’ve also experienced very strong growth in sales, and Spire has substantially contributed to our overall marketing presence. We’ve had very strong results regarding lead generation, new pipeline opportunities, and new accounts, which has ultimately resulted in our company growth year-over-year.

Additionally, Spire’s design work is very strong. It has allowed us to go to market with a very polished presence and convey a tight and effective message. For example, during one of the largest trade shows that we attend twice a year, numerous people have come to our booth to remark on our impressive presence and make comments about our evident growth. These comments have been very uplifting because they’re a sign that we’ve stood out during these events, and Spire has been behind the creation of that presence.

This summer (2022), Cervey and Spire were jointly named Healthcare Marketer of the Year by the Dallas/Fort Worth chapter of the American Marketing Association with pretty high honors. We were named the overall best from a lineup of around 18 category winners that night.

How did Spire Agency perform from a project management standpoint?

Spire’s performance is fantastic. They manage projects very well, and they always deliver on time. Additionally, they always come within budget, oftentimes less, which I love to see. We don’t have to manage them; they even manage us occasionally, and they act as an extension of our team.

Moreover, Spire is very responsive and respectful. They usually provide us with a lot of excellent ideas, so we end up choosing from various options. However, they also respect when we want to move in a different direction; they listen to our feedback and respond accordingly.

We have weekly account management meetings with Spire, which have been our most effective way of communication. We also exchange emails when needed. 

What did you find most impressive about them?

Spire’s creativity and design skills are outstanding. I’m very impressed with what they’ve created for us overall, not only in terms of graphic design but also in terms of our messaging for marketing campaigns and other things like that.

Moreover, Spire is very proactive, and they’re always one step ahead of the game, which I really value. They’re an excellent strategist in the B2B space, which has awarded them an impressive reputation. We truly rely on them for our brand identity, brand building, and momentum building. 

Are there any areas they could improve?

I can’t think of a single thing Spire could improve on — we love working with them.

Do you have any advice for potential customers?

Follow the plan that Spire puts forth regarding the foundation of the relationship. They’ll do a lot of research and do a terrific job interviewing your team to get as much understanding of your business as possible. Lean on their expertise, and let them come up with options for how to proceed in the relationship.

UPDATED REVIEW

This review was published on August 19th, 2020.

Associate VP, Pharmacy Benefits Management Organization

Pharmaceuticals

51-200 Employees

Dallas, Texas, United States (25015)

$50,000 to $199,999

Jul 2019 - Ongoing

Project summary:

Spire Agency revamped a new pharmacy solution’s messaging and positioning. Then, they updated a HubSpot website and the brand’s look and feel. The team delivered webinar content and marketing collateral.

Feedback summary:

Spire Agency provided high-caliber services, leading to a broadened scope of work and an ongoing partnership. The flexible team educated themselves on the client’s niche business and provided actionable insights. They delivered frequent updates and met deadlines, excelling at project management.

BACKGROUND

Introduce your business and what you do there.

I’m the associate VP of a services-led, analytics-enabled performance improvement company. One of the services that we provide is a pharmacy benefits management solution, through which we provide pharmacy benefits to employers for their employees to leverage as part of their benefits package.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

The pharmacy benefits management solution had a lot of work done by a different agency in its inception. However, as it was nearing public launch for clients, we felt that we needed a refresh and a pivot on messaging. We selected Spire to help.

SOLUTION

What was the scope of their involvement?

The project was originally scoped to be a strategy update, with messaging and positioning included. We worked through the SOW (statement of work) with Spire. After we began the process and saw the output they were providing, we were really excited about working with them and asked for additional scopes of works and projects to be initiated. That includes updating our website and our visual look and feel. They also updated our collateral library to include business cards, letterhead, and templates for Microsoft PowerPoint, Word, and Excel.

In terms of technologies used, our website is on HubSpot, and they were able to help us with that. I believe they also worked in Adobe InDesign and Microsoft Office.

What is the team composition?

The main people that we worked with were the account manager, senior account manager, strategy lead, and marketing and client services lead. We worked with those four people on a regular basis, but I know that behind the scenes, there were multiple other folks. 

How did you come to work with Spire Agency?

I took over as a marketing lead for the pharmacy benefits management solution from another marketing person. They had used Spire on a previous, very narrowly scoped project, and they’d recommended that I move forward with some other agencies that they’d preferred. When I started working with those other agencies, I didn’t receive the experience that I was expecting, nor did I get the results that I wanted.

Spire was still in our agency Rolodex, so I reached out to them. After meeting with them and talking through what we were looking for, they seemed like a better fit. I moved them up from a secondary vendor to our primary vendor and then began the large scopes of work that we did with them.

How much have you invested with them?

We’ve paid around $125,000–$130,000.

What is the status of this engagement?

We started our work together in July 2019. We have finished all of the open scopes of work that we had, and it was really done in a couple of different phases. One of the attributes that I really appreciated about them was that they were able to divide the projects up so that we could have certain deliverables to meet specific deadlines. For instance, we had an industry trade show where we needed some of the images, updated look and feel, and updated positioning, and they were able to meet all of our deadlines and still accomplish the overall project goals. 

The first part of the project was the messaging and positioning, and we knew that would take the longest. That finished at the end of December 2019. We kicked off the webinar content, imaging, and templating in November 2019, and that finished in the first quarter of 2020. 

We still plan to work with them, but we don’t have any open projects right now. I’d consider the relationship ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The service they provided was extremely timely and high quality. There weren’t a lot of iterations. I've had experiences in the past with other agencies where, by the end of the project, you sometimes feel like you did the project yourself, even though you paid someone else to do it. That was never the case with the Spire team — they would bring back insights from interviews that they did, which I’m not sure we would’ve necessarily uncovered on our own.

They were always able to identify opportunities while giving us options. They gave us 2¬–3 paths to choose from so that we could always find something that the management team could agree upon. 

How did Spire Agency perform from a project management standpoint?

I really needed an agency that was strong in project management, and Spire was. I wear a lot of different hats and manage quite a few different businesses in my role, so it can be easy for me to get lost with deadlines or in the mix of which business has which deadline. They were really on point about sending weekly or monthly updates. I always knew where we were in terms of budget, the scope of work timeline, when they expected a return or an answer from us, and when we should expect the results from them.

What did you find most impressive about them?

They really came in and learned the business. Pharmacy benefits management is fairly unique. They did a lot of background and research. They came in and met the key leaders and already knew some of the terminology and background, which really helped establish their credibility. 

They were really timely and able to be flexible, which was also necessary with our pharmacy benefits management solution being a new startup. There were often times where we thought we knew what the deadline was, but as we worked toward that deadline, we found many smaller deadlines within. They were absolutely outstanding at helping us meet those deadlines; they reworked things and made sure we were still being prioritized appropriately so that we got what we needed at the end of the project. 

Are there any areas they could improve?

No, not really. The one thing I’d say is that for Spire, we may have been a smaller client without as large of a budget as they might be used to dealing with. There were a couple of times when they started to give us options or propose things that were not going to be within the scope of the budget. However, they were very open to the feedback and didn’t do it repeatedly.

Any advice for potential customers?

Spire should absolutely be one of your first calls. They have a lot of skill sets, subject matter experts, and centers of excellence. They can always find someone in their organization that can help you accomplish what you're looking to do. 

They’re also very friendly and personable; I really feel like I have a relationship with them. I can pick up the phone and call Marissa (Senior Account Executive), reach out through email, or let them know I'm in town and meet up. Feeling like they were part of the project team with skin in the game really helped make the entire process with them smoother; they weren’t just someone who was externally being asked to accomplish some deliverables for a paying customer.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 4

Schedule: 5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I am the chief people officer at The Howard Hughes Corporation. We’re a publicly traded real estate development company specializing in master plan communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

We wanted to work on an extensive branding effort to connect our consumer brands to stakeholders, including the employer value proposition and candidate brand. 

We engaged Spire Agency to help us work on some of our brand positioning components, including tone and voice elements, and bring to life our internal experiences of working at the company.

SOLUTION

What was the scope of their involvement?

We had a clearly defined strategy that we communicated to Spire Agency. They shared their expertise, and we collaborated to develop the final branding concept. 

Spire Agency has designed and delivered several materials, including a color palette, logos, and business cards. They’ve also helped us develop brand language centered around our vision, mission, and values. 

We utilize their deliverables to create content for our social media advertising to promote special moments within the company, like our 10th anniversary.

What is the team composition?

We work with 3–4 core team members, including a business partner, project manager, and other specialists.

How did you come to work with Spire Agency?

We conducted an RFP, and Spire Agency won against four other agencies. 

How much have you invested with them?

We’ve invested roughly $200,000–$1 million in the partnership with Spire Agency. 

What is the status of this engagement?

We began working with Spire Agency in June 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have concrete success metrics, but they’ve really impressed me with their deliverables. Spire Agency always provides excellent quality work. 

How did Spire Agency perform from a project management standpoint?

Spire Agency is excellent; their project manager is outstanding, and they’ve done a fabulous job. We meet via Zoom and communicate via email; they’re very professional and concise. 

Spire Agency consistently keeps up with project timelines and deliverables. They’re very thoughtful and have immersed themselves in the project to become an adjunct part of our team.

What did you find most impressive about them?

The Spire Agency team’s main strengths are their approach and ability to connect with the project. They researched our competitor landscape and tried to understand our goals and why we wanted to achieve them so they could best assist us. 

We were impressed during their RFP presentation, so we had high expectations, which they’ve lived up to. The team has really gotten to know us as a company and is open to feedback, which is a huge differentiator. They’re talented at bringing brands to life and always willing to work through iterations with us. 

Are there any areas they could improve?

I have nothing they could improve on; Spire Agency has done a great job adapting to feedback.

Do you have any advice for potential customers?

I advise leveraging the team’s skills and expertise and being open to iterations because the branding will build on itself. Rather than trying to boil the ocean in a day, start with one piece of the project, and evolve from there. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CCO of ClearShift, a cleaner, more sustainable specialty products and chemicals company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

We founded our company under a different name, Advantage Midstream. Our initial goal was to eliminate flaring and produce fuels out of flare gas. As our company evolved, we got into more specialty products — like paints, dyes, and cosmetics — and away from fuels. We also did everything in a sustainable manner.

That shift made our name confusing to the markets. In our industry, the word ‘midstream’ is typically associated with pipelines, natural gas, and oil processing. Based on this business challenge, we decided that we needed to shift our brand and image to be more in line with what we actually are. That’s why we engaged Spire.

SOLUTION

What was the scope of their involvement?

Spire led a very organized and prescriptive setup. First, they interviewed our management team and key decision-makers. They asked these stakeholders what the company meant to them and what their vision of the company was. Spire got to know the industry through this interview process.

They also did some research on their own to understand the competition and the landscape of the industry. Then, they came back with some findings. They then lead us through a name selection process, which was iterative and thoughtful. We then went through a similar iterative process with logo design and slogan generation.

We then engaged Spire to build a ground-up website for us. They applied the branding work they’d done to the website. We let them know what we wanted to see on the website and what page categories we wanted to have. We then went through a multi-step process of wireframing and layout to get to our final design. After that, it was just providing copy, and they took it from there. We ended up with what we think is a really great website.

They also set us up with a fully functional CMS so we can edit the website on our own after the fact, which has proven useful.

What is the team composition?

Our main points of contact are Marissa (Senior Account Executive) and Kimberly (Owner & Partner). Marissa acts as our account coordinator, and Kimberly is also heavily involved — she attends every meeting. 

How did you come to work with Spire Agency?

We did a competitive bidding process.

What is the status of this engagement?

Our work together began in August 2019, and we officially kicked that September. Our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Spire is very thoughtful and creative. Changing your entire corporate identity is a very difficult process, but Spire was diligent throughout. They asked the right questions and led a prescriptive process that helped us manage everything. The team really carried the ball forward in a meaningful way. I’ve been part of rebrands where I did 99% of the work, but Spire made the process easy. 

Their brand thoughtfulness was ideal. They took something that they didn’t know anything about — the clean chemical space — and really helped us get our message out there. They focused on our audience and positioning our brand accordingly.

How did Spire Agency perform from a project management standpoint?

They handle all of the project management. Our interfaces with them are primarily about data requests. When they reach a major milestone, they come to us and allow us to choose from several options. They make adjustments and then give us more options.

The team delivers on time. I can’t comment on their internal project management, but from the customer side, they do well.

What did you find most impressive about them?

Their core focus is B2B, and that is really attractive to us because we are primarily a B2B company. Their expertise and niche in B2B made them stand out to us. They have a good, effective team and use what resources they need — nothing more. Clients don’t get weighed down by administrative costs associated with larger agencies.

Are there any areas they could improve?

No, not really. I couldn’t imagine a better experience.

Any advice for potential customers?

If you need B2B, go with Spire — they’ve got that down. They’re the best value out there, and they deliver a great product.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing at Payer Compass, a healthcare technology innovator that focuses on providing healthcare cost solutions and transparency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spire Agency?

We were challenged with elevating our brand among our competitors when we noticed that everyone was starting to step up their game in terms of marketing and promotional efforts. So, we decided that it was time to take it up a notch as well and to close that gap. 

We wanted to make sure that we were not only staying on top of our game but also ahead of our competitors when it came to the messaging and the overall look and feel and how we were targeting the right clientele in the market space.

We were definitely a bootstrapped, young organization that had been doing everything internally. To finally turn out work for these sorts of professional services, it was very obvious we had to start from the ground up and build that foundation.

SOLUTION

What was the scope of their involvement?

Spire Agency started off by defining our messaging and positioning platform as an organization and led us through an exercise that aligned the marketing team on key messages and selling points and also spread that across our executive team. 

We then designed our website. We have a parent page on our main solution and, at Spire Agency’s direction, we included additional solutions on that same page to help the user understand what can go together, creating more points of engagement for users.

They also rebranded collateral material and put together pitch decks that were specific to the two markets that we serve. Spire made sure to address those two different market segments using similar materials and a similar look and feel. 

We've also worked with them to produce product sales sheets and digital brochures and to align our organization with the newly defined brand.

What is the team composition?

We worked with two teammates regularly, and we also worked with another 2–3 for other elements.

How did you come to work with Spire Agency?

We were looking for a marketing agency with a very quick turn, so I reached out to some colleagues and started to vet a couple of recommendations. Some agencies weren't taking on new clients or we weren't the right size. I stumbled upon Spire Agency when I was looking at healthcare agencies in Dallas on Google Search.

The team took my call and we started a conversation. I dug deeper and looked at samples of their work, and I was just blown away by their creativity. It was a match made right on the spot. 

How much have you invested with them?

We’ve spent just north of $200,000.

What is the status of this engagement?

We started working with them in November 2019. We’re in the process of implementing stage two of our website and finalizing digital brochures. We’re also retooling our updated presentation templates to reflect our newer website. The updated website went live in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Spire Agency definitely helped us step up our game. There was just a more streamlined level of communication and messaging we were sharing externally as an organization. Our website is also much warmer and current with a better UI. 

Our bounce rates were between 79%–92% before, and we’ve gotten them down to about 30%–42% now, which is driven by Spire Agency’s guidance on page layout and content.

Our board of directors has been very pleased with the look and feel and the direction that we've taken the company from a brand perspective. 

I've noticed that we've seen a couple of our competitors emulating our images, adding a warm human element to their marketing campaigns, and using some of the same language that we pulled to the forefront. 

Additionally, our sales team is appreciative of the fact that they have more enablement tools at their fingertips and just a more elevated product. Before we were doing things in-house, using word and Adobe as much as we could. This has really upped our sales game as well. 

How did Spire Agency perform from a project management standpoint?

Sometimes they weren't the fastest, but the product that they delivered was truly worth the wait. It was beautifully designed and impeccable. One of the things I did appreciate was sometimes they would push back. They are not order-takers. 

The team would pose questions to us that made us think and would give us a couple of options to consider. Spire Agency would also show us things that were bolder. They're strategic in their product development. As I said, they're not the fastest, but, ultimately, the result is beyond expectation. 

What did you find most impressive about them?

Their creativity is exceptional. I looked at some of the other agencies that I initially had my eye set on, and I can confidently look back and see that the product that we've received from Spire Agency far surpasses what we were going to get elsewhere. 

Their creativity really separates them from others. The team was willing to dig into our space and understand our market because it’s not easy to explain healthcare. They were willing to come to the table, ask questions, and gain an understanding in order to be successful.

Are there any areas they could improve?

Initially, there were some gaps in communication, and we were transparent about that because we wanted it to be a long term relationship. The team was responsive and worked efficiently to close those gaps in communication and improve the follow-up and the recapping of the goings-on.