What evidence can you share that demonstrates the impact of the engagement?
Spiralogics asked us questions that helped challenge, refine, and make the product that we were seeking to develop a lot better, so we were really happy with the responsiveness, the support, and the expertise.
I don't have any hard, quantitative metrics that speak to the impact of the app on key performance indicators. But what I can say is that, in terms of the qualitative sense, we really took the lead on this among other systems of Catholic schools and non-public schools across the nation.
There have been a number of articles and presentations on this in Catholic education circles across the nation. That piece has been huge in terms of leading the pack. I think in our local community, a lot of our funders and the philanthropic organizations that work for Catholic schools spoke highly of the one specific reporting functionality that we developed in conjunction with them. I think that impact has been huge in terms of a qualitative sense, and in how they feel the app is usable and how they’ve been able to consolidate those key points—it’s accurate, it’s clean, it’s accessible.
All of those things I think are the immediate impact. As a central office, we’re working to ensure our own competency in using this new app, so we hope we see down the line that we can trace it to specific KPIs.
How did Spiralogics perform from a project management standpoint?
I found them highly responsive, and we communicated mostly through email. We had weekly telephone calls on Tuesdays. We were able to keep the project moving from there and hit all of our deadlines. I felt that there was a great level of communication and adequate levels of project management.
What did you find most impressive about them?
I thought that Spiralogics was efficient. That was what I really appreciated, just in terms of trying to balance my own projects versus working with them. I found them efficient, they were responsive, and the work was good. I really appreciated that.
Are there any areas they could improve?
I can't think of anything they could improve. It was my first experience working with a development company and it was a positive one, so much so that we’re looking to work with them again pretty soon.
What tips or recommendations could you share that might increase the likelihood of success with Spiralogics?
I think future Spiralogics customers should really think through the processes. One thing Spiralogics was good about was saying, “Think about your different kinds of users, your different kinds of processes and actions you’d want them to be able to do with whatever the development project is. You really want to sit down with your team and flesh that out.” Because we came in with a lot of detail, it’s been great.
For our second project, we’re building the plan a little bit more as we fly it, and it’s a little more difficult. So customers should really know their end users, really know the processes, and work with their team to scope them out. That makes it a whole lot smoother, because obviously you know your system, you know your processes, you know your line of business more than any development company really will. So to come in with that ahead of time is super important.