Spiral Scout

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an advertising & marketing company 

Describe what your company does in a single sentence.

Our company is a creative consultancy that champions new technology in order to open the possibilities in the marketing and advertising world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spiral Scout to accomplish?

• Development Solutions

SOLUTION

How did you find Spiral Scout?

Referral

Why did you select Spiral Scout over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Spiral Scout were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project aimed to create an engaging audience experience at an event, and it succeeded brilliantly. The primary engagement tool was a MadLibs-style interactive application that truly wowed the conference participants. 

We created a trade show activation where users spoke into the newest Qualcomm phone, triggering a sequence that ended with a Stable Diffusion visual displayed on a vertical TV screen. The result was a captivating and memorable experience for all attendees, demonstrating both our innovative approach and successful collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved significant results, including high engagement at the event, active online discussions, and positive feedback on Qualcomm's AI capabilities, indicating its overall success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spiral Scout consistently delivered items on time and maintained excellent communication throughout the project. Their responsiveness to our needs was commendable, ensuring a smooth collaboration and successful project execution.

What was your primary form of communication with Spiral Scout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their on-the-fly problem-solving skills and their ability to collaborate seamlessly with our efforts. They demonstrated a remarkable capacity to address and resolve unexpected challenges quickly and efficiently, which kept the project on track and maintained momentum.

Are there any areas for improvement or something Spiral Scout could have done differently?

Spiral Scout maintains a high level of standards and we do not wish to change anything regarding their process or outcomes.

BACKGROUND

Please describe your company and position.

I am the Founder of Dakotomy

Describe what your company does in a single sentence.

A branding & communications firm helping VC-backed startups advance their industry-shaking ideas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spiral Scout to accomplish?

• Hired to represent as our white labeled development team with face-to-face interaction with multiple clients.
• Hired to develop best-in-class front and back end website using modern day headless framework for multiple clients.
• Hired to maintain and ensure cyber level security within code and process.
• Hired to project manage end-to-end process with multiple clients.

SOLUTION

How did you find Spiral Scout?

Online Search

Why did you select Spiral Scout over others?

• High ratings
• Company values aligned
• Strong Management

How many teammates from Spiral Scout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with Spiral Scout as a potential development partner with one of our biggest clients. They provided such tremendous knowledge, experience, and service we decided to make Spiral Scout our preferred and only development partner. Their senior leadership team sat at the table to solve our client's goals and requirements, offering smarter solutions than we planned to implement. 

After setting goals and selecting the right technologies, the leadership team effectively communicated with their middle and lower-level employees, making the project management burden minimal. If we faced any client difficulties or paralleled launches, their team worked around the clock for days without complaining even once. 

The output was a quality website with a robust and easy-to-use CMS our client could use to scale their company. I would highly recommend their services to anyone looking for a strong development agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Multiple successful client launches ON TIME 
2. Easy-to-use CMS 
3. Quality responsive website 
4. Minimal project management burden—saving our team time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team never missed a deadline. Their main project manager attended every meeting, took great notes, and allowed our team to focus on other important matters. Big bonus: Their team is client-facing, instilling trust throughout the project.

What was your primary form of communication with Spiral Scout?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The leadership team's approach, professionalism, and knowledge are impressive. They also don't seem to hire junior talent—which many agencies do.

Are there any areas for improvement or something Spiral Scout could have done differently?

N.A.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Roundhouse One, a spatial intelligence company that helps users make better decisions about their spaces using data-driven analytics and findings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We hired them for all our website development, UI/UX design, backend development, and anything to do with API connections and servers.

SOLUTION

What was the scope of their involvement?

Spiral Scout is our software team. Whenever I have a task or a client request regarding development or UI/UX design, I send them an overview, documentation, and resources that might help them understand the request. This triggers a conversation about design and backend requirements, usually over 2–3 calls or more. 

From there, Spiral Scout reviews the request with their design team and comes back with estimates for time, effort, team size, and cost. If the estimates work for our team, we determine the request’s priorities and milestones. After they deliver on a task, our team tests things to ensure everything is running smoothly, and we provide feedback if it isn’t. At the end of the process, they send us an invoice for the time spent. 

Before working with them, an internal team built some features. We sometimes can’t customize these features ourselves due to time constraints. In those cases, Spiral Scout refactors and builds on our existing code. The team uses the AWS stack for all backend tasks. They’ve also used Javascript and HTML. When they refactor our in-house code, they use Node.js and Python. They do ad hoc troubleshooting that comes up, including bugs. 

The team has designed and built a dashboard system from scratch. Our company collects data about spaces, including information about physical assets such as floor plans and environmental information, like air quality and lighting. For this, we have sensors deployed that report at a frequency of 5–10 minutes. We have hundreds of sensors that yield a lot of data, and it’s not easy to throw all of it at our clients. 

Spiral Scout has developed a platform that gives our clients different types of information at different stages. The application includes a map of the main locations the client is monitoring and shows donut graphs. The inner donut’s color represents the indoor environment, and the outer donut represents the outdoor environment. Users can click on a donut and see a historical view to compare and contrast different spaces. This dashboard allows users to benchmark and see how their spaces perform against each other.

What is the team composition?

The team composition depends on the project size; we’ve worked with teams of 4–5 people. Since our current needs are lean, we work with 2–3 team members from Spiral Scout. I’m only in contact with a project manager who coordinates with the rest of the team. 

How did you come to work with Spiral Scout?

My former boss knew of John (Co-Founder & CEO) through word of mouth. 

How much have you invested with them?

We’ve invested around $50,000. 

What is the status of this engagement?

We started working with them in January 2020, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a good relationship with Spiral Scout that we’ve maintained throughout the years. The dashboard system they’ve built is one of our most popular product offerings. Recently, a user gave us feedback for the system; the data was restricted to 30 days, and they wanted to view more and have it load faster. We extended the request to Spiral Scout, and they took the load time of over two minutes, with the app occasionally crashing, to under 30 seconds without crashes.

How did Spiral Scout perform from a project management standpoint?

They’re good about staying on the budget; I can’t think of more than 1–2 instances where they’ve exceeded the budget, and that’s usually due to unforeseen issues that come up. We do a lot of refactoring, so their work also depends on how previous engineers have coded some packages. They usually take longer to refactor than to build from scratch. 

As for communication, our initial conversations for each task start via email. Then, we have calls via Zoom or Microsoft Teams. From there, we use Jira boards to prioritize, track, assign, and update tasks. We use the same boards if we have any questions or comments throughout the process. When they complete a task, they send us a screenshot or video demo as proof. 

If something urgent arises that we haven’t addressed, we send it through email. The Spiral Scout team ensures we’re aware of any hurdles or hiccups throughout the process that might delay the results. They’re very good at tracking and documenting everything, so we don’t have to deal with the backend details. 

What did you find most impressive about them?

Spiral Scout’s biggest strength is their availability. Even though they have many projects and clients, they always take our calls. As a result, they make me feel supported no matter what. 

Are there any areas they could improve?

We’ve recently given them constructive feedback about communication, which had been a bit off; I wasn’t getting updates unless I asked for them recently. This hasn’t always been the case, but they had 1–2 instances of lack of or poor communication about progress. 

Although I trust that they’re working on the backend, I like regular updates. We talked about that, and they’ve been great since then. They’ve considered our feedback and give me updates every 2–3 days on whatever the status might be. 

Do you have any advice for potential customers?

Set expectations and deadlines very clearly. Your tasks need to be really clear because Spiral Scout takes them at face value. If you ask for a button, you’ll get a button, not a widget. Therefore, ensure your tasks are listed clearly and that you agree with the budgeted timeline. You should also account for some buffer time because development is always unpredictable.

BACKGROUND

Please describe your company and your position there.

Trustr is a social networking platform, currently focused on the travel market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout, and what were your goals?

We hired Spiral Scout to build and update a Figma prototype of how our platform will work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We solicited input from other companies that had done similar projects, met with the vendors they recommended, and then reviewed and compared their respective proposals/bids. Ultimately, we selected Spiral Scout because they offered the best combination of experience, professionalism and price (value).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a few initial meetings to refine the scope of the project, define the design parameters and vernacular, and agree on the development process and schedule, we spent the next few weeks working in Miro to lock down the web page designs, and then in Figma to build the programmatic flow for the prototype. Project management was mostly done through Google Docs.

How many people from the vendor's team worked with you, and what were their positions?

We mainly worked with three Spiral Scout resources: a Project Manager, a Designer and a Business Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our prototype project was completed on time and on budget. And we were very pleased with the results.

Describe their project management style, including communication tools and timeliness.

We video-conferenced 2-3 times a week, and then exchanged emails and reviewed Google Docs, Miro boards and Figma flows in between. Through it all, Spiral Scout was very punctual, dependable and clear in its communications, deliverables and follow-up.

What did you find most impressive or unique about this company?

Spiral Scout's broad and deep expertise, and its ability to work effectively with a client with very little development experience, made the project proceed very smoothly and the outcome exceed expectations. In other words, Spiral Scout did a great job of translating business goals into development requirements, and making a non-technical founder feel heard and understood.

Are there any areas for improvement or something they could have done differently?

None coem to mind.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and Art Director of the web design and branding agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout, and what were your goals?

We worked with the Spiral Scout team on a comprehensive development process for one of the sites we had redesigned. We needed their help to build the site so that it kept the engaging feel of the design while remaining smooth and fast for a good UX. From a technical standpoint, everything had to be easily editable from the admin panel for the client.

The client also wanted the website to feel alive by having a section on the homepage updated with recent events and publications. This required a well-structured homepage and accompanying pages that were in a common, engaging style that was adaptable to new and regular content.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked together on Spiral Scout's corporate website. We had completed a redesign for them, and then Spiral Scout handled the development, release, and technical troubleshooting for their own site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Once we had completed the design stage, Spiral Scout’s team worked on the site's development based on our design and UI style kit. Their team was managing the entire development process, QA, and regularly communicating with the client.

How many people from the vendor's team worked with you, and what were their positions?

At least four people from the Spiral Scout team were involved in the management and communication process, and several other developers were involved in the project under very tight deadlines.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main result – a happy client. Together with the Spiral Scout team, we were working a lot to understand the client’s vision and having lots of calls to coordinate our actions and share opinions. I think our close collaboration and communication was the reason for a successful project. Together with the Spiral Scout team, we were constantly strategizing about the best solution for the filters, how we could display all the items in the most efficient way for users, and more. The Spiral team proposed a number of brilliant ideas, and all of them were happily accepted by the client.

Describe their project management style, including communication tools and timeliness.

It was great. Everyone in the project team knew their responsibility and role. PMs and team leads were very professional, responsible, and pleasant. The communication was immediate and concrete, which helped move things along smoothly while adhering to a tight deadline. Every comment or insight from the client was documented and detailed, including what we should do, when, and how. The team always asked the client to clarify any unclear details if required to understand the client’s vision in full - never working off assumptions.

The developers also made a huge impact on the successful finishing of this project. They always worked and communicated with great patience and professionalism, explaining technical topics in simple, non-tech language, and implemented the changes inside the code several times until the website was perfect. Thank you to all of them for the opportunity to work with them, it was a great experience.

What did you find most impressive or unique about this company?

Well-coordinated work, clear division of competencies, attention to detail, compliance with deadlines, high professionalism, full immersion in the project, and attention to detail.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and president of a funeral establishment that specializes in cremation arrangements that can be made online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We needed to build an e-commerce platform with a high amount of automation built in.

SOLUTION

What was the scope of their involvement?

We first had some conversations with Spiral Scout’s co-founder, John, during which he answered some of our questions to help define the project and its initial scope. He also provided us with a ballpark estimate of the project’s price.

Given that we were a new business doing things that no one had done before, Spiral Scout suggested that we spend a few weeks working with their business analysts. Thus, we spent about two months working with one of their business analysts, revisiting the client’s journey on our site from start to finish. This person answered all of our questions and helped us understand the details on which the developers would be working during the development phase.

After the discovery phase, we spent about five months working with the developers until they finished building the site. Currently, we touch base with Spiral Scout once per month. They keep making improvements to the site and maintaining it to ensure that everything works well.

In traditional funeral homes, people who want to make their arrangements would have to visit them or call them to have guidance on making those arrangements. However, Spiral Scout has built our site so that people can easily make their cremation arrangements themselves. The site has some intensive user flows and built-in integrations with third parties like Stripe so that, based on what the families select, they can find all the paperwork needed, make payments, and track the statuses of their arrangements.

What is the team composition?

Our initial point of contact was John, but we then worked with the business analyst during the discovery phase. Since then, the project manager has been our main point of contact. Still, I know that there has been a team of 7–8 developers and QA engineers working in the background.

How did you come to work with Spiral Scout?

We researched and shortlisted around 10 different providers based in the Bay Area and other parts of the country. Speaking of Spiral Scout specifically, we found them through a ranked list of the Bay Area’s best web developers. We interviewed the 10 companies we found and narrowed down our options to three companies. After narrowing down the list, we had extensive interviews with each company, and it was very obvious that Spiral Scout understood our project better and fit our budget.

How much have you invested with them?

We’ve invested around $150,000.

What is the status of this engagement?

We started working together in January 2021, and we launched the site in October 2021. Still, our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the most important success metrics is how useful this site has been to families. We’ve had feedback from them saying that, in the past, it took them a couple of hours and either numerous calls or a visit to the funeral home to make the arrangements. Now, it takes them less than 15 minutes to make the same arrangements through our site. We don’t have any metrics regarding traffic or lead generation, but the UX that Spiral Scout has created for our clients is significantly better than the experience they had traditionally hiring these services.

How did Spiral Scout perform from a project management standpoint?

Spiral Scout has done a great job managing the project. It was very important for us from the beginning to have a clear idea of the project’s price. They first gave us a pricing range, and they were very honest about it, detailing the number of hours required to complete the project and the costs associated with that. Still, given that we were a new business, we needed a fixed cost. Spiral Scout was very willing to work with us in capping the number of hours required to build the site.

In addition to that, their communication has been incredible. They gave us access to Jira from the get-go to see the project progress, and we had weekly Zoom or Google Meet calls during the development phase. Now, our meetings are monthly, and we communicate via email if needed. Whenever we send them an email, they respond within 24 hours.

On top of their great communication and budget management skills, Spiral Scout has no issues with the timelines; they’ve always met the deadlines.

What did you find most impressive about them?

Spiral Scout has excelled in two aspects. Firstly, they were very quick to understand what we were trying to do. Not every vendor got our business or believed in it, but Spiral Scout believed in our project and understood our competitors far better than everyone else.

Secondly, their business analysis process is impressive. Working with Spiral Scout’s business analyst during the discovery phase almost certainly saved us tens of thousands of dollars. In correlation with that aspect, the fact that they wanted to understand everything they possibly could about our process meant a lot to us.

Although Spiral Scout is very quick to understand, their moves and processes are very deliberated. For example, if we ask for changes, they don’t make them without first considering all the implications those changes would have across the site and the potential problems they could create.

Are there any areas they could improve?

No. The only aspect is that we’ve needed to adjust to their schedule, but this is not necessarily an area of opportunity because they work that way, and it hasn’t presented a problem.

Do you have any advice for potential customers?

Spiral Scout treats their employees very well, and you can see it by how happily they work. As part of their work culture and environment, they’re very respectful of their work hours and don’t work a lot of overtime. Thus, you should be aware that they don’t work on weekends, and they take every other Friday off, so you’ll need to adjust to their schedule. Still, they’re very responsive.

Additionally, be aware that most of Spiral Scout’s employees aren’t native English speakers. We’ve had some issues with their copywriting, so don’t assume that what they deliver will be proofread. It is better to have someone on your team double-checking their copywriting.

Furthermore, I recommend that you leverage their business analyst and go through that process. Although the discovery phase takes some time to complete initially, it will save you time and money in the long run.

BACKGROUND

Please describe your company and your position there.

I'm the VP of Product at a smart home tech company. We operate an e-commerce and brand website for our business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout, and what were your goals?

We use Spiral Scout as our web dev house for net new initiatives as well as regular support/maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

We explored a few vendors, but chose Spiral Scout because of good referrals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sprint based work process, with Sprint Plannings, Standups, and so on. Project Kickoffs also occur for larger scope projects.

How many people from the vendor's team worked with you, and what were their positions?

Brilliant has a project manager that interfaces with the Spiral Scout team - 2 web developers and 1 part-time project manager to ensure timelines are met and things are on track, given the time difference and remote work collaboration.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were pleased with the delivery of their services, which matched our marketing and branding initiatives.

Describe their project management style, including communication tools and timeliness.

Agile methodologies. Sprint Planning, Daily Standups, Project Kickoffs, Product Reviews before releasing. Use Slack, Confluence, JIRA, and Github.

What did you find most impressive or unique about this company?

Responsiveness and communication.

Are there any areas for improvement or something they could have done differently?

Nothing out of the ordinary... but as expected when working remotely and across time zones, some details can always be missed. It is important that as a team, we work diligently to catch bugs before they are released.

BACKGROUND

Please describe your company and your position there.

4FRNT Ski is a small independent ski manufacturer that recently has adapted our business to enter the D2C marketplace. Since 2018 I have been the Brand Manager and steered the direction of the brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout, and what were your goals?

With the D2C marketplace growing rapidly we needed a lot of help maximizing our Shopify page for easy and fluid customer shopping experience. With our team being so small and inexperienced with web dev, Spiral Scout was able to take the lead and help us really elevate our shopping experience and site functionality. Along with this, Spiral Scout spent time deep diving into our SEO performance and took the reins on ensuring our website outperformed competitors.

SOLUTION

How did you select this vendor and what were the deciding factors?

Spiral Scout was recommended by a friend. After meeting with them it was clear that their understanding of web development and communication/execution amongst their team was the strongest we had see in competing companies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

With our teams limited understanding of web dev, we were able to communicate our wants and needs and allow Spiral Scout to transform that into a technical outline and timeline. Through weekly updates, detailed budget outlines, clear project outlines, and precise execution Spiral Scout was able to turn our big picture ideas into tangible results.

How many people from the vendor's team worked with you, and what were their positions?

Throughout our projects we had weekly updates from a project manager and department leads. It was always very clear who to reach out to with questions and who to look to for updates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Organic traffic to our site is up 41% and new users were up 53%. Average keyword position increased by 10 spots. We completed our Digital Accessibility project.

Describe their project management style, including communication tools and timeliness.

We had weekly stand up meetings to review projects, next steps, and review budgets. Their team was always available through Slack messenger or emails. They provided monthly reports that were catered to the metrics we wanted to see.

What did you find most impressive or unique about this company?

They execute projects quickly and precisely.

Are there any areas for improvement or something they could have done differently?

Not at this time

BACKGROUND

Please describe your company and your position there.

My company is a Venture Capital fund. I was the director of events, often in charge of their branding and marketing efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout, and what were your goals?

Spiral Scout was hired to help develop our company website from scratch.

SOLUTION

How did you select Spiral Scout and what were the deciding factors?

The team spent countless hours with me to spec out my project and strategize the best approach, even prior to signing a contract. They were knowledgeable, trustworthy and very responsive. I felt very comfortable in their hands.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project was implemented based on the most modern solution. The team used a mix of Contentful as an API content management platform, Gatsby as a powerful FE framework, and Jamstack delivery platform. This approach created a modern, fast, secure, and easy-to-use website.

Project’s scope included:

• Design audit phase
• Contentful Environment and Models Setup
• Markup implementation phase
• GraphQL implementation phase
• Web-site content adding phase
• Setup of the deployment process
• Setup of the AWS hosting domain
• Integration with Getro's as an automated job board and private talent network
• integration with Cypress test as a tool automated front-end testing tool
• ADA compliance support(edited)

How many people from the vendor's team worked with you, and what were their positions?

I worked with 4 people in total. John, the owner, 1 project manager & 2 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All deliverables were completed on time and to spec.

Describe their project management style, including communication tools and timelines.

We used Asana to project manage and email to communicate.

What did you find most impressive or unique about this company?

I found them very knowledgeable about their work but also about the investment community.I often leaned on them for advice on how to structure pages on the website based on what they've seen in the industry.

Are there any areas for improvement or something they could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and your position there.

Content marketing manager for a cloud communications company. I lead content initiatives, including the blog.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout?

We hired Spiral Scout to do web design and development for our blog, as well as ongoing support and design work.

What were your goals for this project?

More modern blog design, with greater email and search capabilities, with faster load times and more relevant articles for readers.

SOLUTION

How did you select Spiral Scout?

We shortlisted 3-4 vendors, out of nearly a dozen, and Spiral Scout came back with the best look, feel and capabilities for a modern cloud technology company. We knew right away that the mock functionality and designs were what we were looking for, as well as the international/localization angle.

Describe the project in detail.

We had a series of meetings, timelines and benchmarks for success. I took over the project midway through after the previous project manager left the company. I helped gather the right people for things like design, email, localization/translation and IT support. We met weekly for 6 months to monitor our progress, and Spiral Scout was super communicative on expectations and deliverables.

What was the team composition?

Spiral Scout dedicated 4-6 people to the project, from designers to developers to project leads, and the team size hasn't really changed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The goal was a modern blog, ith great search functionality and more subscriber/email capabilities for our various core languages.

How effective was the workflow between your team and theirs?

We used spreadsheets, chat and video communications to connect over various time zones.

What did you find most impressive about this company?

Spiral Scout is always willing to understand our needs and if they can't, then they gather each side to talk everything through. They're super responsive and really understand trends in web design. They shot down outdated ideas and brought modern ones to the table. Spiral Scout truly cares about the end results.

Are there any areas for improvement?

Some of the time zone differences mean it's harder to communicate in real time, especially when support is needed. But it hasn't been that often.