Responsive and On-Demand Design / Development Help

We are a web and software development agency based in San Francisco, California and Minsk, Belarus. We believe in building great products by building strong relationships. We've collaborated with a wide range of clients — from idea-stage startups to Fortune 100 companies. We work hard, think creatively, and listen to you.

We focus on Golang, PHP, Java, and Javascript (React, Angular, Node, Backbone and Typescript mostly). Additionally, we have engineers working on projects in Python, Ruby and .Net as well. We do both web (fully responsive web design), hybrid native work (using React Native, Ionic or PhoneGap) and native mobile work (iOS and Android platforms). We also do a lot of custom integration work on many different platforms. Whether you need complex business software written, a groundbreaking mobile app, or a custom web application, we want our clients to put their business in our hands so we can put it in the hands of their customers.

We strive to build world-class products under budget and in time. Just read our reviews. We partner with you and your technical team to provide outstanding IT services that lead to more value for your business and will be flexible enough to scale with you over the years. 

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2010
Show all +
San Francisco, CA
headquarters
  • 1980 Washington St.
    San Francisco, CA 94109
    United States
other locations
  • Umanskaya 54, office 36
    Minsk 220089
    Belarus
  • Gogolya str. 87 #127
    Brest 224013
    Belarus
  • Boykivska str. 5e
    Lviv 79044
    Ukraine

Portfolio

Key clients: 

eLearning Brothers, Benchmark Education, Inturn, Consens.us, Unilog Corp, Adobe, Coca Cola, Proctor and Gamble, Ziphub, San Francisco Public Works, one of the largest e-commerce sites (under NDA), Snapwi.re, Framed and Matted, Maharani Weddings, Wagfield, Blue Oak, Cutcaster, Debbi Fields, Drew Altizer, Skycatch, Onvoy, Made In Cookware, Ziphub, World Fantasy Pools, Off the Menu, Lowry Associates, Decovery, Hallo

Drew Altizer Photography

E-commerce platform and image captioning tool for the largest event photographer in California

The client is a full-service photography agency in San Francisco with specific focus on event photography. When Drew Altizer hired Spiral Scout, he wanted a company that was familiar with digital asset management systems that had an e-commerce component to their experience. Drew was looking to switch from a legacy system he had built by another developer that was buggy and loading very slowly to a custom solution that would accommodate his scaling needs and streamline his workflows. As a result, Spiral Scout built a four-in-one website and web application that was a digital asset management system for storing and working with millions of photographs, a search engine, an e-commerce website, and a delivery system to send media files to his clients. The website allows his team of photographers to...

This solution for desktop and mobile was built for SF Public Works as a part of San Francisco’s Startups in Residence program and is intended to facilitate building inspection conducted after a natural disaster and during recovery in order to reduce associated dangers and costs. Spiral Scout worked closely with stakeholders to design and build an application for screening buildings’ safety before and after a natural disaster like an earthquake takes place. Field inspectors use the solution to put together a detailed inventory of municipal or enterprise buildings. This data is then sent back to a main database where damage assessment reports are generated that can be used to inform government officials about the state of their city.

Technologies used: PhoneGap, Native iOS, Push notification, PHP7, Apache, MySQL, Spiral Framework, Geo-location, HTML5, CSS3, JQuery

Consens.us

This client offers its enterprise-level B2B customers an opportunity to enhance their sales process with personalized video demos of their products and services. Any sales video a rep sends to a potential lead is customized based on the lead’s particular interests in the product. Spiral Scout assigned a dedicated team to take over the development process and rebuilt the entire application while optimizing the existing system. The server and hosting costs were reduced significantly – by almost $100,000 in the first year only. The new application that replaced the older one adheres to international laws around GDPR and strict security regulations. It also allowed Consensus to move to a remote work based environment to reduce costs even more for their company.

Technologies used: Amazon AWS, PHP5/PHP7, Node.js, Codeigniter, Golang, Spiral Framework, MySQL, Influxdb, SQL, ORM, RPC, auto-scaling video processing with FFMPEG, Elixir

Destination 4 Rent

Destination 4 Rent is an online, high end vacation rentals marketplace. When the client turned to Spiral Scout, their prime concern was that the website wasn’t bringing conversions and they were seeking search engine optimization help. The Spiral Scout team performed a thorough analysis of their customer’s feedback as well as testing the website in front of users. Once they learned more about the site, they started to optimize the site for search engines and pave the way for future paid ads campaigns. The customer feedback analysis and the bugs found during the quality assurance stage showed that a complete re-design of both the web and mobile versions was actually needed. The new D4R website was built on WordPress in order to stay in line with the clients budget. The solution is integrated with a third-party search engine that takes Homeaway vacation rental data and Stripe was used as a payment processor. In additon, a number of plugins were installed or customized to meet the...

Framed and Matted: Custom picture Framing

The client provides custom frames and matting options for photographs, artwork and other pictures. Spiral Scout developed a dynamic frame builder app that helps F&M customers create their own picture frames online, see their creations in real time with their actual artwork and later purchase them through the website’s shopping cart. The solution was built on top of Spiral Scout’s proprietary content management system, Spiral CMS, which allowed the client to  manage a number of pre-built frames built for users as well as all the content on the site. The website is equipped with an e-commerce gateway and customer relationship management tool, as well as integrated with the FedEx shipping system.

Technologies Used

FedEx API, Image Magick, Spiral CMS, PayPal Integration, PHP5, Apache, MySQL, Spiral Framework, HTML5 Canvas, CSS3, jQuery

eReader: Reading tool for teachers and students

The client is an educational content publisher looking to move deeper into the digital space. They needed a custom visual presentation tool for a better learning experience using their list of ebooks in the classroom. The solution we built for Benchmark Education has a number of custom features, such as the ability to add annotations, markup a page and embed videos or images. We also equipped eReader with a narration engine for word-by-word audio tracking, and a drawing engine that allows highlighting text, using a digital pen and more. In addition, the solution let teachers customized virtual copies of the books with unique pages, annotations, notes and videos, which gives teachers the opportunity to create differentiated plans for a single student or a group.

Technologies Used

Narration engine, Drawing engine, Lithium as SAAS, Backbone.js, HTML5, Pure JS, WebAudio, UML, Canvas

 

Elearning Brothers

The client provides digital assets, such as customizable courseware, educational games, and eLearning templates, so that educators can use them to create engaging online learning experiences for their students or corporate learners. Spiral Scout got hired by eLearning Brothers to develop a subscription-based digital asset management (DAM) system from the ground up. The DAM solution stores hundred of thousands of digital media in various data formats in a categorized and clearly structured asset library. In addition, the system has a custom CRM (customer relationship management) module and a simple admin interface to manage all the content and users on the site. Spiral Scout also helped eLearning Brothers to migrate their existing game templates from Adobe Flash to HTML5 and to create HTML5 elearning games from scratch.

Technologies used

SphinxSearch, ImageMagick, CMS, PayPal, USAePay, PHP5, Apache, MySQL, Spiral Framework, HTML5, ECMAScript 5, CSS3,...

HTML5 Games

Spiral Scout has converted a large number of e-learning games and quizzes from Flash to HTML5 for e-Learning Brothers. That included building completely new e-learning games for Coca-Cola, Proctor & Gamble and PG&E from scratch.

e-Learning Brothers had older flash games that needed to be quickly and inexpensively converted from Flash to HTML5. We suggested to e-Learning Brothers that it might be easier if we built them a configuration engine that would allow them to edit, configure and build games on the fly and without the need of an engineer. We successfully completed this project, taught their team how to use it and now non-technical admin can edit and upload new game files on their own. This has saved them an enormous amount of money on developers costs. 

Technologies used:
Google Fusion Tables API, SCORM, HTML5, CSS3, jQuery, Canvas, Web Audio API

ePlanner: Curriculum builder and planning tool for teachers

Spiral Scout built ePlanner for Benchmark Education. ePlanner is a visual tool for education professionals to help organize curriculums and lesson plans based on Benchmark educational programs. Teachers can create, edit, view and delete individual or group lesson plans. The "Calendar" application has all the features of a typical daily planner along with a sophisticated search option. Users can easily drag and drop lessons to different dates in order to better organize the curriculum or to take into account holidays and weather cancellations. ePlanner was built for the desktop and iPad.

Technologies used: 

Lithium as SAAS, Spiral Framework, MongoDB, PHP5, Backbone.js, Twitter Bootstrap, Less.js

Off the Menu

Off The Menu is a mobile app that promotes and discovers secret menu items from restaurants, bars and cafes across North America. As the definitive source for authentic secret menu items, OTM is one of the preeminent social media marketing platform in the restaurant industry.

From fast food to fine dining, almost every restaurant in America has secret items. Off the Menu invites its users to explore previously exclusive discoveries and experiences. Whether you are hoping to try the local fare in a new city or at just wanting to mix it up at your favorite diner, you no longer need to know someone who knows someone.

Technologies used

Facebook API, Swiftmailer API, Google Analytics, GoogleMap API, Amazon S3 with a Cloud Front, PHP 7, MySQL, Spiral Framework, Elastic, Rabbit MQ, Native iOS

Onvoy Designs

Onvoy was looking to create an app for both iOS and Android that helped users who quickly needed a translator. Think of it like the "Uber for Translators."

The company is targeting any traveler or conference attendee who needed to bridge the gap between the English and Chinese language to start with the help of an on-demand translator. Spiral Scout defined the branding and style of the app and then designed the entire user experience and user interfaces with the client from start to finish. 

Blue Oak Capital

Blue Oak Capital, a leading investment firm in Silicon Valley, needed a complete overhaul of their online presence and turned to Spiral Scout to create a user-friendly, responsive website. Their original site had not built with mobile in mind so did not layout nice on users mobile devices so they needed to correct that. Spiral Scout designed and built customer-facing website in 3 weeks so that it worked on desktops, tablets, and mobile devices.

Spiral Scout worked closely with the Blue Oak team to define their brand identity and launch the new site. Spiral Scout incorporated their newest product - a front end visual editor called WriteAway (WYSIWYG application which allows an admin to update any website content and images with just a few clicks while looking directly at the webpage). The result was an easy to use website for both their visitors and admin users.

Technology Stack...

Made In Cookware

In 2017, Chip and Jake (the Made In co-founders) set out to create a kitchen brand aimed to do two things: (1) get people excited about cooking and (2) create an exceptional product delivered directly to their customers cutting out the unnecessary markups that retailers take.

The Made In team was looking for a development partner who could deliver an outstanding e-commerce experience on time and within their budget. 

Spiral Scout built the entire e-commerce experience and integrated Made In with Shopify. This included a number of creative customizations in order to best user Shopify'sbuilt-inn functionality but also expand upon it. Made In is a SaaS (software as a service) solution that resides on a Shopify server and is available on desktop and mobile browsers. In order to quickly build their solution, we suggested and implemented one of the custom themes at Shopify to speed up development and...

Moment: The Autograph Reinvented

Moment is a native iOS application and fully responsive website that allows fans to connect with influencers via highly personalized, 30-second videos. Moment is the next generation of fan mail delivery and the future of the autograph. The app consists of two separate applications: one for buyers and one for sellers. Buyers can connect via Facebook or email, search/browse for celebrities, purchase "Moments," and then share them on various social networks. Sellers can set the number of Moments available in a specified time period, view and respond to requests, and accept payments.

Technologies used

Facebook API, Native iOS, Mailchimp API, Stripe payment system integration, Google Analytics, MongoDB, Spiral Framework, Responsive framework, HTML5, ECMAScript 5, CSS3, Spiral JavaScript toolklit, LESS CSS preprocessor, Ractive.js templates, Video.js video player.

Cutcaster

Cutcaster is an online marketplace for high-quality, royalty-free stock photography, illustrations, and vector graphics. Spiral Scout built the entire site, including a robust digital asset management system and e-commerce engine. The site also features a highly complex search engine, content upload and review, user accounts and management, accounting software for tax purposes, and a database that can handle 100s of millions of images.

Technologies used

SphinxSearch, PayPal, ImageMagick, Amazon Cloud, FTP, PHP5, Apache, MySQL, Spiral Framework, HTML5, CSS3, jQuery

Reviews

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App Dev for Solar Energy System Company

"Spiral Scout works diligently to transform our concepts into high-quality finished designs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Spiral Scout designed and developed a mobile application to interface with Bluetooth devices and provide stats on the health and performance of solar energy systems.

The Reviewer
 
1-10 Employees
 
Somerville, Massachusetts
CEO, Solar Energy System Company
 
Verified
The Review
Feedback summary: 

The project is ongoing, but Spiral Scout has so far delivered excellent products on time and at affordable rates. The team makes themselves available consistently despite time zone differences. They can maximize internal resources as necessary and have made the collaboration effortless.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a solar energy system manufacturer. We make charge controllers for off-grid solar energy systems, such as those found on boats, trucks, RVs, street lamps, and other solar-power electronics

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout?

We wanted to develop a mobile application to support a new product interface. We engaged Spiral Scout to help visualize, design, and implement that product.

What were your goals for this project?

The app will give our customers better access to operational data and insights into the health of their solar power systems.

SOLUTION

How did you select this vendor?

I’ve known John (Co-Founder and CEO, Spiral Scout) for years, and Spiral Scout’s skill set felt like a good fit for this project.

Describe the project in detail.

Spiral Scout oversees the full life-cycle of designing and developing the mobile app. The app will interact with Bluetooth-connected hardware and provide real-time system and performance data on a customer’s solar installation.

What was the team composition?

Our two-person internal team works with John and a small team of engineers and designers from Spiral Scout.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While we are still working on this project, we have met internal project goals so far. Spiral Scout works diligently to transform our concepts into high-quality finished designs.

How effective was the workflow between your team and theirs?

Spiral Scout makes the collaboration effortless and pleasant. We’ve divided responsibilities among our two teams to account for each member’s specialization; Spiral Scout has met their assigned goals more quickly and effectively than our internal teams has met ours. John serves as an excellent project manager, and he makes sure his team responds quickly to any inquiries.

What did you find most impressive about this company?

While we have a relatively small project, Spiral Scout has marshaled additional resources to accelerate certain stages as necessary. Their efforts have helped us tremendously.

Are there any areas for improvement?

No, we’ve been highly satisfied with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Despite time zone differences between team members, they’ve made scheduling painless.
  • 5.0 Cost
    Value / within estimates
    Spiral Scout produces great work at an even better value, and they work with us to keep our project affordable.
  • 5.0 Quality
    Service & deliverables
    They deliver quality products within tight timeframes.
  • 5.0 NPS
    Willing to refer

Web and Mobile App Dev for Fundraising Startup

“I was blown away by their ability to tackle every challenge”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Jan. 2016
Project summary: 

Spiral Scout developed a website and iOS app. They provided front- and backend development services and implemented user interactivity features.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Senior Employee, Fundraising App
 
Verified
The Review
Feedback summary: 

The website and mobile app had minimal issues and were successfully able to be displayed for customer acquisition. The Spiral Scout team handled every challenge with unique agility and expertise. They kept an open line of communication and were available throughout the project.

BACKGROUND

Please describe your company and your position there.

I’m a senior employee of a digital fundraising platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout?

We needed Spiral Scout to develop our iOS mobile app and perform front- and backend development for our website.

What were your goals for this project?

We wanted to ultimately launch our startup and catch the attention of an influential community. 

SOLUTION

How did you select this vendor?

We interviewed several development agencies, but Spiral Scout stood out as the most versatile and budget-friendly.

Describe the project in detail.

Spiral Scout developed the mobile app with a clean interface and recording functionality. The site was built to allow users to make requests and payments on the platform.

What was the team composition?

They provided a team of 6–8 engineers to build our designs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to bring the final product to the market and acquire our initial customers. The app and site had minimal bugs and allowed our business to appear professional.

How effective was the workflow between your team and theirs?

We had a direct line to the engineering, design, operations, and sales departments. We had good communication between the teams.

What did you find most impressive about this company?

I was blown away by their ability to tackle every challenge. As a firm, they were nimble and agile, which made them unique.

Are there any areas for improvement?

We would have preferred paying an end-of-month statement rather than having random payment intervals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Online Merchant Marketplace

“Their attention to detail was a helpful asset in optimizing their high-quality designs for the end user.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Spiral Scout designed a UX optimized UI for an e-commerce site and accompanying Android and iOS apps. They also published a document that includes the platforms’ technical specifications.

The Reviewer
 
11-50 Employees
 
Fort Worth, Texas
Product Lead, Online Merchant Marketplace
 
Verified
The Review
Feedback summary: 

Spiral Scout’s captivating designs are instrumental to the platforms’ seamless navigation. They surpassed expectations in areas where other designers fell short. Their responsiveness and impeccable eye for detail are major contributors to their overwhelming success.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of technology at an online marketplace that connects users with deals from local merchants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We needed more in-house resources to develop an iOS app.

SOLUTION

What was the scope of their involvement?

We originally brought Spiral Scout on board to design a UX optimized interface for our iOS app, but their scope eventually grew to include designing our website and Android app as well. Their primary focus was on the web design, but they also spent a significant amount of time creating two unique profile experiences for advertisers and consumers on the mobile apps.

Before we send their work to another company for development, Spiral Scout completes a final review and troubleshoots existing bugs. Since we’re working with multiple vendors, they put together a technical specification document that explains our platforms in full-detail and includes instructions on how to build them.

What is the team composition?

We mostly work with the project manager and design lead.

How did you come to work with Spiral Scout?

They came highly recommended by two trusted sources, so we decided to reach out to them. We knew that they would be a perfect fit for the project after the first phone call.

What is the status of this engagement?

Our partnership began in January 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After years of listening to the false promises of our previous web vendors, we’re pleasantly surprised to witness Spiral Scout transform our vision into a gorgeous and functional design. We already have a sense of how smooth the navigation will be from the models they’ve presented us.

How did Spiral Scout perform from a project management standpoint?

The project manager is very responsive to our needs. Overall, working with Spiral Scout has been a great experience.

What did you find most impressive about them?

We’re amazed at how consistent their designs have been for all five projects. Their attention to detail was a helpful asset in optimizing their high-quality designs for the end user. 

Are there any areas they could improve?

They’ve been exceptional in every area so far.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Dog Training Provider

“Spiral Scout took the time to understand our individual needs and goals.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2014 - Ongoing
Project summary: 

Spiral Scout provided web development services to share content more efficiently and simplify the user experience. The team implemented an intuitive CMS to facilitate admin work.

The Reviewer
 
1-10 Employees
 
San Francisco, USA
Joelle Rauh
CEO & Co-Founder, Wagfield
 
Verified
The Review
Feedback summary: 

The team was responsive and highly cooperative throughout the project. The co-founder facilitated communication between all parties involved. By understanding all points of view, Spiral Scout delivered an effective, client-specific solution.

BACKGROUND

Please describe your company and your position there.

I am the CEO and co-founder of Wagfield. We offer force-free dog training solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the engagement?

Our website featured a significant amount of multimedia content. We asked Spiral Scout to perform simple development work, notably managing our content and working to improve the user experience.

SOLUTION

Can you go into detail about the services they provided and the scope of the project?

Spiral Scout offered a highly collaborative team at relatively competitive price. Their team designed, built, and launched our website using an intuitive content management system (CMS).

What was the team composition?

We worked with five to ten contacts around the globe.

RESULTS & FEEDBACK

How was project management arranged and how effective was it?

The co-founder was very responsive and resourceful. All members were kept up to date on the project’s development through a variety of communication channels.

What did you find most impressive about this company?

Spiral Scout took the time to understand our individual needs and goals. They developed a solution specific to Wagfield and our needs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Financial Services Firm

“John and his team over deliver, pay close attention to detail, listen more than speak and care more than expected.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - June 2017
Project summary: 

Spiral Scout redesigned a website they'd built to make it and its content more mobile-friendly.

The Reviewer
 
1-10 Employees
 
Menlo Park, California
Matthew Kenaston
Partner, Blue Oak Capital, LLC
 
Verified
The Review
Feedback summary: 

Spiral's solutions are virtually bug-free—and when issues do come up, they fix them quickly. Their congenial, thoughtful approach to customer service inform both a strong partnership and their top-notch deliverables.

BACKGROUND

Please describe your company and your position there.

I am one of three partners at a small financial services firm. We not only manage our own capital, but other families' as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout?

We hired Spiral Scout, who had originally designed our website, to streamline our web content, improve our site design, and make the site more mobile-responsive.

What were your goals for this project?

Our goal was to standardize and improve the user experience across multiple platforms within a reasonable timeframe.

SOLUTION

How did you select this vendor?

One of our trusted technology partners in the financial services industry referred Spiral to us years ago. We worked with them on our original website development and design and chose to work with them again in order to vertically integrate our platforms and, consequently, reduce costs.

Describe the project in detail.

Before starting the project, we conducted a series of discussions with Spiral Scout outlining project goals and determining which webpages could be improved upon, added, or eliminated. Despite delays on our end, the Spiral team kept everything on track. They attentively corrected and improved on any issues that arose.

What was the team composition?

John (Co-founder, Spiral Scout) did an excellent job of coordinating his team's efforts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The platforms consistently function 24/7; if there are hiccups, John and his team are never more than an email away.

How effective was the workflow between your team and theirs?

Workflow between our team and theirs is both extraordinarily responsive and collegial.

What did you find most impressive about this company?

John and his team over deliver, pay close attention to detail, listen more than speak and care more than expected.

Are there any areas for improvement?

We'll keep trying to break things to help Spiral Scout find ways to improve. Thus far, we're very pleased with our relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing Games for Publication Sales Team

"They were great to work with and we plan to use them again."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Apr. 2018
Project summary: 

Spiral Scout created a series of annual games over a four-year period to boost marketing and sales. They hosted the games locally for PC, Mac, and iPad. Services included design, development, and packaging.

The Reviewer
 
501-1,000 Employees
 
Charlotte, North Carolina
Katie Kissel
Marketing Manager, The Business Journals
 
Verified
The Review
Feedback summary: 

The games generated positive feedback from external stakeholders. Potential end-customers found them compelling and more effective than traditional marketing tools. The team communicated clearly throughout the engagement. They were friendly, intelligent, and professional.

BACKGROUND

Please describe your company and your position there.

I am a corporate marketing manager at The Business Journals, the parent company of the Charlotte Business Journal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral Scout?

Our marketing department needed help to create games for our national sales representatives. Our sales team wanted to use these games during meetings to introduce our company to potential advertisers.

What were your goals for this project?

We wanted the games to be engaging.

SOLUTION

How did you select this vendor?

We worked with them on a separate project with another vendor. We hired them for this engagement the following year.

Can you go into detail about the services they provided and the scope of the project?

They helped us select the game type; we wanted two-team and multiple-choice format that would be hosted locally for PC, Mac, and iPad. Next, the team helped us with functionality preferences, design, development, packing, and delivery.

What was the team composition?

I worked with the co-founder and a developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales reps loved the game and look forward to new ones each year. We’ve gotten positive feedback from clients; they find them more engaging and fun than traditional data-based presentations.

How was project management arranged and how effective was it?

The team communicated timelines and budgets clearly at each step of the process.

What did you find most impressive about this company?

They were friendly, helpful, intelligent, and professional. They were great to work with and we plan to use them again.

Are there any areas where they can improve?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Software Dev for Demo Automation Platform

"We've kept the same team size, while reducing costs by about a fifth of what our previous local full-time team had been operating at."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

Spiral Scout took over the entire development process of a demo automation platform, making improvements to their current platform built to meet the needs of enterprise-level clients, while reducing overall costs.

The Reviewer
 
11-50 Employees
 
Provo, Utah
Geoff Beckstrom
VP of Operations, Consens.us
 
Verified
The Review
Feedback summary: 

The client is operating at about a fifth the cost of our previous local full-time team, while maintaining the quality and rate of development of our products and services. Spiral Scout takes pride in the partnership and is more personally invested than typical development vendors.

BACKGROUND

Introduce your business and what you do there.

I am the Vice President of Operations at Consensus, a demo automation platform for large companies. We provide personalized demos of client products or services on demand, solving buyer enablement and reducing the amount of time in a sales cycle when repeat demos are required to close a deal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We needed to outsource some of our development work to help refine our platform more quickly, while cutting costs.

We have been moving upstream and targeting a lot more enterprise-level clients like Oracle, IBM and HP; our main focus is on customers with 250 or more employers. The needs of these clients differ from our smaller customers, which may call for services like single sign-on, a higher level of security procedures, and compliance with European laws.

SOLUTION

What was the scope of their involvement?

Spiral Scout manages our entire development process. We needed to continue development and support of our already built platform and make improvements on it. Spiral Scout was brought in to work on some of the new features for larger clients to meet their specific needs.

What is the team dynamic?

We work with a team of 8, including the Technical Director, JD, a project manager, a frontend and backend lead, additional developers and a QA team.

How did you come to work with Spiral Scout?

We recognized the quality of work that Spiral Scout had been doing through their work with another local company, eLearning Brothers, who highly recommended them.

I had spoken to at least a half-dozen other similar companies before ultimately choosing to work with Spiral Scout.

What is the status of this engagement?

We’ve worked with the for about 6 months, since July or August of 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've kept the same team size, while reducing costs by about a fifth of what our previous local full-time team had been operating at. The rate of development and quality of work has been consistent, if not better, with Spiral Scout.

How did Spiral Scout perform from a project management standpoint?

Their performance has been top-notch despite the challenge of taking over legacy code written by someone else. The time difference has not been a problem; while their hours don’t mirror ours, we have significant overlap.

What did you find most impressive about Spiral Scout?

It doesn't feel like a normal vendor relationship, because they really take ownership, collaborate closely with us and take pride in their work. I’ve spent time in their office in Belarus, working with them personally for a week. JD also visited our office in the US and requested swag. It was good to see that they valued our partnership and were happy to receive sweatshirts, t-shirts and logo stickers from us.

Oftentimes, developers don’t have that emotional connection with the company, product or service. But with Spiral Scout, they were more invested and concerned with creating solutions and delivering the best products for the customer.

Are there any areas Spiral Scout could improve?

Over the last couple weeks, we've had some bugs, which is no fault of Spiral Scout. However, sometimes I’ll receive multiple emails that each include a simple task, so I may ask them to summarize the communication in to one email. So, I would suggest tightening up communications, specifically on action items.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Photography Company

"They find the best solution for the problem instead of just finding the easiest way to solve the problem."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Spiral Scout built a new website for a magazine photographer that included an internal asset manager, a distribution system for clients and the media, and e-commerce functionality for purchases.

The Reviewer
 
1-10 employees
 
San Francisco, California
Drew Altizer
Owner, Drew Altizer Photography
 
Verified
The Review
Feedback summary: 

The client commends Spiral Scout for their ability to tackle complex problems by providing high-end solutions. Their project management and communication skills have improved over time, and their value to cost ratio is very good. They are consistently recommended to others.

BACKGROUND

Introduce your business and what you do there.

Drew Altizer Photography is a photo agency that shoots parties for magazines. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We needed a new website to be able to organize photographs and distribute them to the press, guests at parties, and clients.

SOLUTION

What was the scope of their involvement?

They ran the project by helping us to articulate in a scope document what we wanted to do and then they built the website on a proprietary platform of their own. The website has an e-commerce component allowing clients to purchase photos as downloads and also to print through a third party.

They had to figure out some difficult features around metadata. Every developer we’ve used has struggled with it, but Spiral Scout made it look easy. They essentially built four websites in one website. The first one was a digital asset manager for our internal use as well as a distribution system to the media outlets we service. Then we have a website just for guests which is the e-commerce component. Then we have a system of delivery for our clients.

How did you come to work with Spiral Scout?

I found the Cutcaster website and found out that John Griffin had developed that. I contacted them because I knew they would understand metadata.

How much have you invested with Spiral Scout?

We pay them based on time and materials. We’ve spent over $100,000.

What is the status of this engagement?

We’ve been working with them for a couple of years. The work has been ongoing with maintenance and updates.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

People like it but I don’t know that it’s tied directly to them. They were able to solve some tough problems. The end user will either like the design or user experience but won’t be able to know exactly what Spiral Scout did.

How did Spiral Scout perform from a project management standpoint?

They’ve been very good, and it’s gotten better the longer we’ve worked with them. Spiral Scout has grown and expanded their process which has made things run better.

What did you find most impressive about Spiral Scout?

Their strength is in understanding and realizing solutions to problems. They’re very smart and curious about problem solving. They find the best solution for the problem instead of just finding the easiest way to solve the problem. My experience with three other developers has been that they’ve said they could solve our problems but couldn’t deliver on their promise. Spiral Scout is honest, and if they can’t do it, they will tell me.

Are there any areas Spiral Scout could improve?

The biggest area of improvement was at the beginning of the project with issues around communication. I now have a project manager who seems to make that much easier.

5.0
Overall Score I feel really good about them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our schedules were not as firm as some probably are. When we’ve needed something quickly, they’ve always gotten it done on time.
  • 5.0 Cost
    Value / within estimates
    The value for money is great.
  • 5.0 Quality
    Service & deliverables
    They built what we asked them to build.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

Development Projects for Education Publishing Company

"They don’t build something and disappear. They take a lot of pride in what they do."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

Spiral Scout provides developers for everyday maintenance and improvements of an educational tech platform. They have worked on multiple small and large scale projects over the past four years.

The Reviewer
 
51-200 employees
 
New York City, New York
Will Reycraft
Director, Education Publisher
 
Verified
The Review
Feedback summary: 

Spiral Scout is very reliable, has strong communication skills, and is on top of timelines. They are by far the best outsourcing experience that the client has had, both because of their technical competency and their investment in the work.

BACKGROUND

Introduce your business and what you do there.

We are an educational publishing company and we focus on teaching children to read. I am the director of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We had a tight timeline to meet and we needed additional resources to get certain software products developed and out to market.

SOLUTION

What was the scope of their involvement?

They work collaboratively with our internal software development team as well as several of our product owners that aren’t part of the software team but play a role in providing direction on the products. They come onsite to work with us, but the majority of their work is done remotely. They’ve also helped us write specification documents that we share with other departments internally. Everything we ask for, they can do pretty quickly. They make it so that we can evaluate their work in both a technical and non-technical manner. They’ve learned our business pretty quickly, which includes not just developing the software but actually understanding what we do as a company.

We have worked with Spiral Scout on four or five large-scale projects, but they’ve worked on smaller scale projects as well. We work with them every day on changes or improvements, and they do a lot of the maintenance on the projects as well. We had one full stack and two front-end resources. Now that the main part of the project has been completed, the two front-end resources are on-call. A lot of it is now being done by a junior resource which has worked out good so far. They have their own proprietary framework they like to use, but we opted out of that because of operational reasons. We use Laravel, and they were happy to accommodate that. They’re familiar with all of the languages that we use. They’re also happy to learn new things as well.

How did you come to work with Spiral Scout?

We were doing game development with somebody who had used them on a different project, and they introduced us.

How much have you invested with Spiral Scout?

The total cost over the course of our relationship is more than $200,000.

What is the status of this engagement?

We’ve been working with them since November 2012.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Anything they create is being used by students in classrooms all over the US.

How did Spiral Scout perform from a project management standpoint?

The communication has been phenomenal. You can reach their engineers at any hour of the day, any day of the week. Usually, if there’s a delay it’s because of something that we didn’t figure out as a company first. I don’t recall having to wait or being frustrated with an end result. If something gets delayed on their end, they let us know right away. Depending on the scale of the project their turnaround time is a couple of weeks to six months. They are also willing to meet in person when we need that.

What did you find most impressive about Spiral Scout?

We’ve worked with a number of different outsourced companies in different parts of the world, and their team was the best. They don’t build something and disappear. They take a lot of pride in what they do and I think that’s been reflected in why we’ve been together for the last several years, and why we’ll continue working with them in the future.

Are there any areas Spiral Scout could improve?

No. Software development is not a smooth process especially when you’re an outside team. It’s been a great relationship. We’re happy with their work.

5.0
Overall Score It was great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve never had an issue with deadlines.
  • 5.0 Cost
    Value / within estimates
    What they do is very economical for us.
  • 5.0 Quality
    Service & deliverables
    Their team provided great quality and delivered on time.
  • 5.0 NPS
    Willing to refer

Web Dev for Indian Wedding Company

"They’re really intelligent. They’re very efficient."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Spiral Scout overhauled the client's existing website and created a custom CMS that more effectively displays content and auto distributes it to social media.

The Reviewer
 
11-50 employees
 
San Francisco, California
Owner, Indian Wedding Website
 
Verified
The Review
Feedback summary: 

The new site is faster and traffic has increased by 50%. The client continues to work with Spiral Scout for maintenance and new projects. They compliment their communication, speed and quality.

BACKGROUND

Introduce your business and what you do there.

MaharaniWeddings is an Indian wedding website. We feature 20 to 25 pieces of content every day on Indian weddings. I run the engineering side of the house.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spiral Scout?

We needed site redesign and a way to speed up the site.

SOLUTION

What was the scope of their involvement?

We had a preexisting site before we started with Spiral Scout. We added a gallery component to the site probably four or five years ago that significantly slowed down the site. Spiral Scout came in and tried to make it faster. We ultimately did a full redesign. They created a custom CMS [content management system]. I don’t remember the exact technologies used under the hood, but we’ve been using their custom CMS for the last two to three years.

Our need was publishing content and having it auto distribute to social media. We paid vendors to have content attributed to a specific vendor. The vendor doesn’t have to manage this, but they have articles that are tagged to them so they can see all the places where they’re featured and more importantly a bride can see all their published work. They built that component, and they’ve also been flexible regarding adding new components, scaling and making the site mobile friendly or speeding pages up or other things like AMP [Accelerated Mobile Pages].

How did you come to work with Spiral Scout?

They came recommended from somebody else, and then we interviewed a bunch of people, and they stood out. So we decided to move forward with them.

Could you provide a sense of the size of this initiative in financial terms?

Weve spent $50,000 to $200,000.

What is the status of this engagement?

We started May 2013, and it was completed that same year. We still speak frequently. They handle maintenance and new projects. We’re in touch all the time. More recently we’ve been talking about a new technology called AMP to get your site very fast for mobile. That’s something they’ve been working on.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We continue to use them. There're lots of other people out there. We continue to use them, and they continue to do a good job. The site’s faster and traffic is up 50%.

How did Spiral Scout perform from a project management standpoint?

They did great. I work mostly with John Griffin, but I speak with multiple people. I think they have Redmine, so we use that for bugs and issues. The communication is great.

What did you find most impressive about Spiral Scout?

Spiral Scout has been great to work with. They’re really intelligent. They’re very efficient.

Are there any areas Spiral Scout could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer