Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We've kept the same team size, while reducing costs by about a fifth of what our previous local full-time team had been operating at. The rate of development and quality of work has been consistent, if not better, with Spiral Scout.
How did Spiral Scout perform from a project management standpoint?
Their performance has been top-notch despite the challenge of taking over legacy code written by someone else. The time difference has not been a problem; while their hours don’t mirror ours, we have significant overlap.
What did you find most impressive about Spiral Scout?
It doesn't feel like a normal vendor relationship, because they really take ownership, collaborate closely with us and take pride in their work. I’ve spent time in their office in Belarus, working with them personally for a week. JD also visited our office in the US and requested swag. It was good to see that they valued our partnership and were happy to receive sweatshirts, t-shirts and logo stickers from us.
Oftentimes, developers don’t have that emotional connection with the company, product or service. But with Spiral Scout, they were more invested and concerned with creating solutions and delivering the best products for the customer.
Are there any areas Spiral Scout could improve?
Over the last couple weeks, we've had some bugs, which is no fault of Spiral Scout. However, sometimes I’ll receive multiple emails that each include a simple task, so I may ask them to summarize the communication in to one email. So, I would suggest tightening up communications, specifically on action items.
Revenue, costs, and traffic have improved with the new system. Beyond delivering results that exceeded expectations, Spiral Scout displays attentive customer service. Their transparent and honest evaluation of challenges and smooth integration with internal resources are particularly notable.