SPEC INDIA

BACKGROUND

Please describe your company and your position there.

Jyothy Fabricare Services Ltd is into Laundry Service (Brand Name : FabricSpa) I am Head- IT for the business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPEC INDIA, and what were your goals?

We were looking for a custom solution for our Laundry Business, a solution that can ease out our day-to-day operations at Store & Factory.

We being the pioneers in the space not much standard products were available meeting or needs. We needed a customize solution for the business. Goal of the project was automate business processes.

SOLUTION

How did you select SPEC INDIA and what were the deciding factors?

We had worked with Spec for one of our prior projects, which they has successfully delivered for us.

Given the prior experience and knowing the multinational and Technical capabilities of SPEC, we selected them as the preferred implementation partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to automate the complete business functions / locations & processes.

The operations ranging from Collection of the garments, Tagging of the garments was to be automated, without loosing track of the garment. It used ASP.NET & SQL Server

How many people from the vendor's team worked with you, and what were their positions?

SPEC had deployed a team of 8-10 Developers with 2 Team Leads and a project manager for the original project development with Design and QA engineers.

During the AMC period we have been having 1 – 2 dedicated support engineers available for all kind of support & maintenance as well as enhancement work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

SPEC INDIA’s team have designed and developed Fabricare system which we have been using since 2013.

It has brought in a lot of efficiency in managing the business processes. Recently, we migrated entire system on cloud platforms and that migration too went flawless.

Overall it has been a good digitization journey.

Describe their project management style, including communication tools and timelines.

The project management was good, with Weekly/ Monthly Meetings with the stakeholders including the business heads.

What did you find most impressive or unique about this company?

1. The team is responsive & takes responsibility
2. Business First approach
3. Technical strength
4. Good Leadership capabilities

Are there any areas for improvement or something they could have done differently?

- Nothing Specific as such.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a health system, we have 4 locations in the northeast US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPEC INDIA, and what were your goals?

We needed to develop a customized solution to manage our payment flow through our organizations that could eventually be white-labeled for external sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found this vendor through a professional referral from another customer of theirs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They converted our prototype system into an Azure microservices application in under 4 months using ReactJS. Our system is live and currently in use already and is under continuous development.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people on the project team including a designer, a project manager, and 3 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clinical staff LOVE the application and we are able to make key business decisions because of it. We've had no downtime and we are very confident that our solution will continue to improve.

Describe their project management style, including communication tools and timeliness.

I was not used to such a large project as ours being on time and on budget, it was beautiful to watch. Their colleagues were truly an extension of our organization. Conflict resolution had been courteous and professional. It has been a pleasure to work with them.

What did you find most impressive or unique about this company?

Their professionalism, ability to stay on the timeline, and on budget amazed us.

Are there any areas for improvement or something they could have done differently?

They should consider running ALL projects under the Agile framework from the start.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director of the company. Smart Laboratories Pvt. Ltd. was founded in 2008. The aim of the company is to deliver superior quality healthcare and personal care products to diverse consumers across PAN-India.

The company has a team of more than 700 people and more than 5,00,000 retailers and 1000 stockists.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPEC INDIA, and what were your goals?

We hired SPEC INDIA for developing custom software solutions to cater to our end-to-end business requirements. Being in the Pharma Industry, our sales team (Medical Representatives) are the front face and backbone of the company. We were using 3rd party SaaS system for reporting and thus data security was the prime concern.

Moreover, it was not catering to our several business workflows and processes. So, we decided to have our inhouse custom made solution developed to protect our business-critical data and cater to our business needs.

We also wanted to facilitate our retailers to have real-time visibility of new schemes, promotions, loyalty schemes and can place orders by themselves rather than waiting for the company sales team to provide information.

SOLUTION

How did you select this vendor and what were the deciding factors?

For quite some time, I was searching for a trusted technology partner to provide a technical solution to the problems faced by our company and give shape to my idea and vision. SPEC INDIA was referred to me by my partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project includes multiple Mobile Applications for Sales Team, Retailer, and Super Stockist. It also includes Web panel for Admin, Head Office, and Managers for reporting and real-time tracking of field sales users through the map. The project started with the discovery phase which helped us understand the business challenges and goals.

How many people from the vendor's team worked with you, and what were their positions?

The project team includes about 9 people, but certain individuals like Designers, Technical Architect, QA experts, etc. would come and go depending on the skills needed at a specific point of time. Managing the project was fairly straight forward and hassle-free as we were assigned a Project Manager who acted as a single point of contact throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I term it a success as the productivity of our front-line sales team increased multifold after rolling out the App for a Sales team. Top management is also having accurate Sales Data Visibility and Transparency which is helpful to devise our company strategy for the future.

Describe their project management style, including communication tools and timeliness.

Project management was very impressive. There were regular updates from the team and any delays were communicated well in advance due to unforeseen reasons. The team had gone beyond their regular roles/duties and helped us identify and communicate with the third party vendors like Google API, a payment gateway, and more.

Synergy with both teams was such that we feel that it is our in-house product development team. We used Skype, Github, etc. for communication and project management.

What did you find most impressive or unique about this company?

Their capability to deliver robust business-critical systems along with SLA-based support and maintenance was great. It helped reduce overhead to have in-house IT team.

Are there any areas for improvement or something they could have done differently?

We are happy with progress and engagement so far. My only advice will be to keep doing great work.

BACKGROUND

Please describe your company and position.

I am the Department Head of Zeals

Describe what your company does in a single sentence.

We develop and maintain a chat commerce platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPEC INDIA to accomplish?

• Help with the automation of our QA and loadtesting process

SOLUTION

How did you find SPEC INDIA?

Referral

Why did you select SPEC INDIA over others?

• Good value for cost
• Company values aligned

How many teammates from SPEC INDIA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

During the project, SPEC India was asked to provide a resource who could help with automated testing development. During the tenure of the project, the resource has helped tremendously in helping with creating automated test plans, writing software to test and loadtest our internal components and writing documentation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Multiple test plans, documentation and software was built, tested and utilized during the project. With the help of SPEC, we managed to build a team that took all the test automation assignments within the organization and helped our backend developers focus on building.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, we didn't have any problems whatsoever.

What was your primary form of communication with SPEC INDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was very easy to obtain a resource and have them glue within our organization.

Are there any areas for improvement or something SPEC INDIA could have done differently?

None that come to mind

BACKGROUND

Please describe your company and position.

I am the Business Analyst of Harrington

Describe what your company does in a single sentence.

Harrington is a leading distributor of process solution with over 60 locations nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPEC INDIA to accomplish?

• Reporting Development

SOLUTION

How did you find SPEC INDIA?

Online Search

Why did you select SPEC INDIA over others?

• Pricing fit our budget
• Company values aligned

How many teammates from SPEC INDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Power BI Development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KPI Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with SPEC INDIA?

Virtual Meeting

What did you find most impressive or unique about this company?

SPEC INDIA's professionalism was most impressive.

Are there any areas for improvement or something SPEC INDIA could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Data and Analytics Lead of a food and beverage manufacturer

Describe what your company does in a single sentence.

Food and beverage manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPEC INDIA to accomplish?

• web app UI design

SOLUTION

How did you find SPEC INDIA?

Online Search

Why did you select SPEC INDIA over others?

Good value for cost

How many teammates from SPEC INDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables are handed over to us on schedule. Their team was flexible and was able to close the design feedback loop with speed and empathy.

What was your primary form of communication with SPEC INDIA?

Virtual Meeting

What did you find most impressive or unique about this company?

SPEC INDIA's innovative and functional design solutions were impressive.

Are there any areas for improvement or something SPEC INDIA could have done differently?

They might to broaden the technology stack to cover the full spectrum of R-based dashboard design and build

BACKGROUND

Please describe your company and position.

 I am the CEO of a financial services company 

Describe what your company does in a single sentence.

Provide data analytics software for the oil trading industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPEC INDIA to accomplish?
To provide ongoing support for our Microsoft PowerBI needs

SOLUTION

How did you find SPEC INDIA?

Referral

Why did you select SPEC INDIA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from SPEC INDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spec India continued to provide ongoing Microsoft Power BI support that was needed for us to support custom-made software. From dashboard design to report refresh automation, Spec gave us a full cycle support needed for maintaining our custom software. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From small to large tasks, each task had a deliverable. SPEC INDIA always finishes the work in a timely and high-quality manner. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The developer assigned to us had great communication skills. There also had a project manager who discussed if any additional resources are required. 

What was your primary form of communication with SPEC INDIA?

Email or Messaging App

What did you find most impressive or unique about this company?

Quality and hard work ethic of candidates

Are there any areas for improvement or something SPEC INDIA could have done differently?

Communicate upcoming price increases or contract renewals better 

BACKGROUND

Please describe your company and position.

 I am the CEO of a wellness & fitness company 

Describe what your company does in a single sentence.

We're an all-in-one platform to run your business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPEC INDIA to accomplish?
Build a business software to run your fitness & nutrition business.

SOLUTION

How did you find SPEC INDIA?

Referral

Why did you select SPEC INDIA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SPEC INDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a web platform to run your fitness or nutrition business that works with a mobile app for consumers to use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly task lists and sprints to accomplish feature build out along with Q&A.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were responsive and timely with communication and build out of the software.

What was your primary form of communication with SPEC INDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Speed and understanding of tasks and goals.

Are there any areas for improvement or something SPEC INDIA could have done differently?

In the early days ask more questions to make sure we're all aligned on the project scope, goals and timeframes.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of Bike Rental Manager and have been for 12 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPEC INDIA?

We were looking for a development company to help us build the next generation of a particular component in our ecosystem. The customer booking page.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with them before and found them to be very thorough and professional.

Describe the project in detail and walk through the stages of the project.

We build out a prototype in multiple sprints over several months, building progressively more functionality in each iteration.

How many resources from the vendor's team worked with you, and what were their positions?

PM and up to 3 developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We did get the software on time and with good communication. Spec India was very good at working the way we needed them to. Our tools and our development cadence.

How effective was the workflow between your team and theirs?

It was good, although our side was under-resourced at the time.

What did you find most impressive or unique about this company?

We were impressed with their communication and professionalism.

Are there any areas for improvement or something they could have done differently?

Pull requests tended to be large and all-encompassing, we would have preferred them to be JIRA-based. (or at least theme-based)

BACKGROUND

Please describe your company and your position there.

YOA Group offers different Insurance services such as retails, insurance, loss adjusting and reinsurance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPEC INDIA?

Creation of a multi-site WordPress website for YOA Group.

SOLUTION

How did you select this vendor and what were the deciding factors?

SpecIndia was referred based on the quality of their work

Describe the project in detail and walk through the stages of the project.

The process was straightforward. We scheduled different meetings at the start of the project to align on what needs to be developed and other series of meetings to discuss progress and project closure

How many resources from the vendor's team worked with you, and what were their positions?

3 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project manager was professional and the developers were knowledgeable.

How effective was the workflow between your team and theirs?

Smooth. We had a good communication

What did you find most impressive or unique about this company?

Delivery time and professionalism.

Are there any areas for improvement or something they could have done differently?

None that I can think of.