Amazing starts here.

Speak Creative is an award-winning agency with a focus on client partnerships. We help transform organizations online by building world-class experiences through design and technology.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1999
Show all +
Memphis, TN
headquarters
  • 1648 W Massey Rd, Suite 200
    Memphis, TN 38016
    United States
other locations
  • 6979 Sunnywood Drive
    Nashville, TN 37211
    United States

Portfolio

Key clients: 
Graceland

Gathering Place Tulsa Omaha Zoo Maritime Aquarium

 

More than just a website.

When Maritime Aquarium considered revamping its digital footprint, it wanted more than just a website. Maritime wanted a full digital solution. By partnering with Speak and its proprietary SiteWrench platform, Maritime Aquarium has paired its colorful, user-first design with a simple-to-use management system – all while experiencing increased website traffic.

One quality

stands out as users adventure through Maritime Aquarium's sleek design - movement. A compilation of videos loops as users land on the site, giving a peek into the experience of the museum. As users scroll on the homepage, fresh content gradually appears, creating subtle, yet powerful imagery that stimulates eyes and energizes visitors.

Gathering Place Tulsa

We met users where they are at - on the go. Almost all websites have a majority of their visitors visiting on a mobile device. When users are on the go their needs and habits are different. The design of a website must be tailored to match those needs. From intuitive buttons to necessary calls to action, our mobile first approach gave Gathering Place a unique advantage.

Reviews

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Web Development & Digital Marketing for Animal Rescue

"We're excited to keep working with Speak Creative on new content and new ways to share our story."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2016 - Ongoing
Project summary: 

Speak Creative combined two legacy websites into one cohesive site for an animal welfare organization. They also provide digital marketing services for fundraising events, social media, and SEO.

The Reviewer
 
51-200 Employees
 
Washington, D.C.
Dani Rizzo
Digital Director, Humane Rescue Alliance
 
Verified
The Review
Feedback summary: 

Website traffic and animal adoptions increased markedly since the engagement began. Speak Creative's ability to deliver a unique product makes them a valuable partner. Their expert team not only enhances the project creatively but also demonstrates a vested interest in long-term mission success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the digital director for the Humane Rescue Alliance in Washington, D.C. I oversee our website, social media, and digital marketing. We serve as the city's Humane Society and provide adoption and animal care services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Speak Creative?

In 2016, two legacy organizations merged to form the Humane Rescue Alliance. We hired Speak Creative to help us launch our new website as a combined organization.

SOLUTION

What was the scope of their involvement? 

Speak Creative developed a new website that’s mobile responsive. Our two organizations’ previous sites were quite outdated. They guided streamlining information from both sites together into one cohesive site. They helped with content editing, layout design, and usability. They used their proprietary CMS, which is called SiteWrench. They met with key stakeholders to talk about program areas and what we needed to feature in different web sections.

Our content is extremely visual. Everybody loves puppies and kittens, so we wanted to make them front and center. Speak Creative created a scrolling video for our homepage that illustrates the vital work that we're doing. More than 70% of our traffic is from users who are interested in adopting. They put the Adopt a Pet button in the center of the home page. They created many different ways for users to find all the available animals for adoption. As a non-profit, we also wanted to highlight key facts and figures for our donors. Speak Creative created graphics to highlight those numbers on our home page, as well as a donate button. 

We continue to keep Speak Creative on a design retainer to work on additional pieces of the website post-launch. They maintain and enhance features for our major fundraising events by building unique templates. We're also working with them on digital marketing initiatives. This year they started working with us on expanding paid digital marketing, paid social, and Google SEO. 

What is the team composition?

For website development, we worked with a project manager and two designers. We continue to work with the same project manager and 2–3 designers on digital marketing campaigns and the design retainer. We also work with one business relations person on contract negotiations. 

How did you come to work with Speak Creative? 

We interviewed several companies. We loved their work, particularly because it looked so different from other animal welfare organizations. We wanted a site that was clean, modern, custom, and unique. Their client portfolio was extremely impressive. We connected with Speak Creative because they believed in our mission and understood the important work that we do. 

How much have you invested with them?

The website design was $40,000, and our monthly retainer is around $1,700.

What is the status of this engagement?

We began working together in July 2016, and we launched our website in October 2016. The larger engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received so many positive comments about the updated site after the launch. People were impressed with the quality of work and creativity that they injected into the project. We've also seen an increase in traffic and an increase in adoptions since launching the new website. That could be attributed to a lot of different factors, but the site is 100% a contributing factor. They've been able to and elevate the brand and expand our brand reach to people who need our programs and our services. We're excited to keep working with Speak Creative on new content and new ways to share our story. 

How did Speak Creative perform from a project management standpoint?

Initially, we had some reservations about them not being located in D.C. Speak Creative was able to do a site visit with us to really understand our work. That kickoff meeting was extremely helpful. Overall, they've been incredibly responsive mainly if any issues or emergencies come up. They always jump in and help us figure out and implement a solution for our problems.

The team, in general, is excited about animal welfare and the work that we're doing. We love working with people who love animals. It's important for us to be working with a company that shares our same values. It's been inspiring to work with them. 

What did you find most impressive about them? 

We were intrigued by their SiteWrench proprietary software. A lot of other providers use a WordPress template. We didn't want a website that looked like everybody else's. Speak Creative has taken the time to build their own system that enables them to deliver a unique product. 

Are there any areas they could improve? 

They're a smaller team, which we like. However, it also means that there's only so many people to do the work. As they’re attracting great clients, being able to expand their staff will allow for more flexibility and their team not getting overwhelmed. We enjoy working with them, and it's been a great partnership. 

Do you have any advice for potential customers? 

I've referred several animal organizations to them. In our case, we’d done our own research and knew the end goal that we wanted. They’re absolutely happy to work that way and give ideas throughout the process. If you come to them with no ideas at all, Speak Creative has the ability to come up with several concepts and pitch them to you. Don't be afraid if you don't have a specific idea. They can absolutely make it work.

4.5
Overall Score They're always willing to brainstorm or give advice.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They're good at meeting tight deadlines but have limited bandwidth.
  • 4.0 Cost
    Value / within estimates
    They're not the least expensive option but the quality is there.
  • 4.5 Quality
    Service & deliverables
    We're incredibly happy with the work and excited for new projects.
  • 5.0 NPS
    Willing to refer
    I've already recommended them and will continue to do so wholeheartedly.