What was the scope of their involvement?
SpdLoad rebuilt our site from scratch. We purchased a template to use as a basis for the work, but at the end of the day, we ended up reshaping it by more than 40%.
We didn't use a WordPress template. We had some discussions with SpdLoad as well as our current service provider on this subject, and we ultimately decided that WordPress did not fulfill our needs. Our web page won't be changed frequently. We only plan to add news and descriptions for the practice, including lawyer CVs. WordPress would have given us many options, but we wouldn't have used most of them. One of the jobs of our current service provider was to make an administration panel for the website in order for it to be as user-friendly as possible, allowing non-technical people to make changes with it.
We have worked on online marketing at a very basic level, but we haven't yet used off-site specialists to run this for us yet. SpdLoad has worked on on-site SEO [search engine optimization] as part of our deal, and they optimized our site for mobile devices. This was a big part of SpdLoad's work and I'm generally happy about the results.
We are based in a different city from SpdLoad. I had doubts about how convenient our collaboration would be. Having had a previous bad experience with a remote project, I was skeptical, but working with SpdLoad was okay, even over the phone. They understood my needs, even though I'm not an IT person and don't possess a large vocabulary in this sense.
How did you come to work with SpdLoad?
We considered a number of companies that could do this kind of work, as well as freelancers. At the end of the day, we arrived at SpdLoad through a referral from a friend who had worked with them. We received 3-4 recommendations in total and sent our request for proposal to each one. We talked to the candidates and made our choice based on SpdLoad's past work and cost. Prices were more or less in the same range, so communication and how SpdLoad presented its portfolio were the deciding factors. We didn't have many compulsory procuring requirements, so we were able to choose freely.
Many IT services providers involve too many business people in the negotiation, instead of technical ones. One of the reasons for not choosing another provider was that when we talked to their marketing person, we got the constant feeling of being sold more than what we wanted to buy. As a client, we got a very bad feeling. The clear difference with SpdLoad was that they didn't attempt to do this. There was a target for our project and an understanding of how to get there. SpdLoad simply gave us options for getting from point A to point B, with no suggestions of a point C. As a client, I appreciated this, and it was a pleasant difference from larger IT firms, which worked as commercial entities.
How much have you invested with SpdLoad?
SpdLoad's cost was reasonable within the market. Our project was altogether around $1,000, which included creative designs for banners. SpdLoad always suggested the simplest approaches for our result, taking cost into consideration.
What is the status of this engagement?
We started the communication process with SpdLoad 2 months ago, putting together the technical assignments. The work itself started one month ago. We are at the edge of launching our new website, with only final touches left.