How did your relationship with Sparx IT Solutions evolve?
Once we started working with them, the first thing Sparx IT Solutions asked was for payment in advance. I was a little skeptical at first because it’s an offshore company, but I knew that a lot of people use offshore companies, so I came around to it and paid them through PayPal.
After that, nothing was happening. We had no communication and no evidence that they were doing anything. A few weeks later, the team came back with an apology that they were sick or on holiday; I don’t remember. That didn’t seem like a valid excuse from a large company; we shouldn’t have been on hold like that.
What problems arose and what did Sparx IT Solutions do to address them?
I then filed a complaint through PayPal. PayPal told Sparx IT Solutions to refund my money. That immediately got their attention. They called me and promised to do the work in exchange for retracting the dispute.
After that, they never did anything. They came back and recommended that they build landing pages for us, but they needed more money to build that. It became a pattern: they constantly asked for more money and then did not provide the service they promised. I couldn’t file another complaint with PayPal because I already retracted the previous dispute. My point of contact then promised to give me a full refund. We never received that refund, and they ignored all my follow-up messages.
How was project management handled?
They set up a portal to communicate with me about the project. However, it wasn’t user-friendly, and they rarely communicated at all.
Is there anything that the vendor did well or that you would consider a strength?
They sent me a lot of links to work they said they completed. I also saw that they had a couple of Clutch reviews. We also use Clutch and know that the reviews are thorough. That made me think that Sparx IT Solutions was okay to work with.
What advice do you have for clients with similar needs to yours?
Be very cautious. Pay them after they’ve completed the work. I don’t know if I had a bad representative, but I’d never pay them in advance again.