What evidence can you share that demonstrates the impact of the engagement?
This is a long-term relationship, so I'm pleased. They're now able to leverage their knowledge of our organization to keep furthering our strategy. Overall, they’ve had a positive and significant impact on our organization.
We decreased our cycle times and noticed significant improvements in our software. They helped us to improve our software performance, accelerating our services for our customers.
Their team decreased the number of communication barriers with our developers. There have been significant improvements in our ability to communicate our development needs with our team in Lithuania because Sparkfish translates our requirements into technical terms for them.
If we don’t have the resources needed to meet our timelines, we’re able to leverage the Sparkfish team too. That’s accelerated our progress towards our goal, which is to move beyond soft market entry.
We’ve hit almost every milestone and timeline this year in partnership with Sparkfish. Our team feels that we made the right changes to make our work more efficient. There’s been positive feedback.
How did Sparkfish perform from a project management standpoint?
I’m able to reach out to any person on the Sparkfish team. I can call and access their team ay any time of the day. As the relationship progresses, it will be important to have a more structured feedback process.
What did you find most impressive about them?
The bottom line is that they understand our business challenges. I don’t waste time trying to explain challenges multiple times.
Their team gets projects done following best practices. They provided highly skilled individuals who completed complex projects, which allowed us to hit the ground running.
Their team accelerated our change process with their experience. It’s satisfying to have a partner that’s tenured. We're in the same mindset, so we've just worked.
Are there any areas they could improve?
Not really, but project management could be improved. Communication of projects' statuses isn’t formalized. I’d prefer to have a structured, weekly update on where our projects stand.
Do you have any advice for potential customers?
Allow the process to happen. Be open and honest about what you need. Set expectations from the beginning.