Digital commerce solutions to drive your growth
Space 48 is an award-winning eCommerce agency that works with global, forward-thinking retailers. It blends customer experience focused solutions with unbeatable ecommerce technology to amplify the revenue companies can generate online. Space 48 is trusted by various platforms including BigCommerce, Magento, Shopify, Shopware and more, to deliver exceptional eCommerce experiences for consumers.
During its 13-year history, it has provided a full range of eCommerce consulting services with a focus on designing solutions to improve end-customer experiences and drive online sales. This includes eCommerce design experience, engineering, platform improvements, growth marketing and eCommerce consultancy. Having a long track record as an independent advisor across leading eCommerce platforms including BigCommerce, Magento and Shopify, Space 48 offers a differentiated proposition in the market due to the breadth of its eCommerce platform relationships. It has created beautifully designed and high performing ecommerce stores for Ordnance Survey, Charlotte Tilbury, Richer Sounds, Missguided and more. Covering a range of industries but having specialist expertise in home & garden, health & fitness, gifting & luxury, and fashion & jewellery. Space 48 is known for its high-quality work as demonstrated through its organic revenue growth, up over 25% in the past two years, and strong customer pipeline.
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ScotlandEdinburgh EH2United Kingdom
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Portfolio
Putting Ordnance Survey back on the map with BigCommerce
Ordnance Survey has been a client of Space 48 for eight years while platformed on Magento 1. This is a classic tale of needing a site migration because of the end of life looming for Magento 1. Ordnance Survey needed support to source a new platform that had an attractive cost of ownership, a wealth of out-of-the-box features and that was better suited to their in-house team's needs for content management.
See more here: https://www.space48.com/case-study/ordnance-survey/
Function 18 : A migration to Shopify Plus to become more customer-first
With the end of life looming for Magento 1, Function18 needed to protect their ecommerce business and migrate their data to a new commerce platform. With Space48’s expertise help, they made the move to the safe and secure Shopify Plus, providing them with flexibility and the opportunity to become more mobile-first to increase conversions in response to new user behaviours.
See more here: https://www.space48.com/case-study/function18/
Charlotte Tilbury
A high-end luxury website, for a high-end luxury brand that delivered high-end, lucrative results.
See more here: https://www.space48.com/case-study/charlotte-tilbury/
Kinetica: A superior Shopify Plus site engineered for market expansion.
Kinetica Sport is a leading sports nutrition brand successfully trading in the UK, Ireland and a number of international markets. Since 2009, they’ve produced a range of popular nutrition supplements favoured by wholesalers, retailers and athletes.
Looking to scale into new markets, they wanted a site that captured their brand’s dynamism and energy – a bold, explosive new destination website, where consumers can buy quality products and learn about sports nutrition. A genuine best-in-class site that stands out from their competitors and adds value for the customers.
See more here: https://www.space48.com/case-study/kinetica-sports/
3 high-performing, high-value Shopify Plus stores.
Formerly hosted on Magento, market-leading phone protector brand, tech21, took the jump to SaaS (Software-as-a-Service) as they set out to refine their online store experience. By centralising their storefronts from 12 to 3, tech21 have intelligently tightened up their ecommerce presence, enabling more efficient stock management, brand storytelling and marketing impact.
See more here: https://www.space48.com/case-study/tech21/
Cox & Cox
Case study - https://www.space48.com/casestudies/coxandcox
Reviews
the project
E-Commerce Dev & UX Design for Hair Color Products Company
“They have expertise in data, design, development, and marketing — they’re a one-stop shop.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a director at a direct-to-consumer brand that sells hair color products. We retail directly through an exclusive partnership with a pharmacy chain.
What challenge were you trying to address with Space 48?
We hired them to design and develop changes and new features for our web experience.
What was the scope of their involvement?
Space 48 took over our existing website and tech stack from a previous provider. Their work falls into three categories: UX design, conversion rate optimization, and web development. Our first project was to migrate our encryption service. When we onboarded them, we had already done the discovery and scoping work, so I handed over the website, which is an API-based, headless Shopify platform.
The first thing they did was audit the site. From there, they generated recommendations for improving our UX design based on best practices and their experience. Space 48’s designers specialize in a field that focuses on conversion rate optimization, which was the new design’s goal. They used MURAL as a workshopping ideation tool and Figma to create the design. Then, their developers implemented the new UX.
What is the team composition?
We’ve got a dedicated project manager who can act as a Scrum master to schedule releases, and she coordinates a design team, a development team, and a QA team.
How did you come to work with Space 48?
I found them through a referral from my Shopify Plus account manager.
How much have you invested with them?
Our first project had a budget of around £100,000 (approximately $125,000 USD).
What is the status of this engagement?
We started working together in December 2021, and our collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Thanks to our migration project, we’ve been able to add additional products for our subscription customers. This has increased the average order value of a subscription by 10%.
How did Space 48 perform from a project management standpoint?
They’re very good at project management and transparent in sharing information and documentation. They use Confluence to document the project history, tasks, meetings, and key decisions that we make. The project manager helps distribute the budget, and she uses Jira as a workflow management tool.
We have weekly planning sessions attended by the developers and designers when relevant so that they can estimate the work we’re asking them to do. We communicate over Google Meet.
What did you find most impressive about them?
The breadth of services that Space 48 provides is impressive. They have expertise in data, design, development, and marketing — they’re a one-stop shop.
Are there any areas they could improve?
One area we're still working together to perfect is the correct distribution of the budget across design and development work. We always want to ensure that we have ready-to-implement designs. As for the developers, that corresponds to the highest priority goals for the website.
Do you have any advice for potential customers?
My advice is to be as detailed as possible when specifying the engagement’s objectives. Make sure these objectives align with your goals and are realistic and affordable within the budget.
Space 48’s work on the server migration enabled the client to add new products for subscribed customers, increasing order value by 10%. Transparent and organized, the team has weekly planning sessions and communicates effectively. Their comprehensive expertise makes them a valuable partner.