We design, develop, and support web & mobile apps.

Our software solutions focus on customer success.

💪 Staff Augmentation
Our engineers are ready to jump on board, so you can scale your team immediate.
 
💻
Web and Mobile Development
We use an Agile approach to deliver real business value, no matter where you are in the product life cycle.

 
🤖 AI Voice Assistants
We build customized platforms for accessing data, automating workflows, and receiving regular insights.
 
🚀 Product Discovery
We'll guide you through the process as you define your product vision, goals, and roadmap.
 
💬 Natural Language Processing (NLP)
Our machine learning experts can help you gain insights from unstructured text and audio data.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2012
Show all +
Brooklyn, NY
headquarters
  • 147 Front St. #27
    Brooklyn, NY 11201
    United States
other locations

Portfolio

Key clients: 
💊Pfizer / Amgen
🏦SAP / Oxford Economics / Baker McKenzie
🎓CareerVillage / DebateDrills
🚛Envio360 / Advent eModal
📣Cobbl / Influenster
🔐 Auth0

"The culture of the team is incredibly helpful...They'll bend over backwards to help me achieve my goals."
–Arvindra Sehmi, CIO, Oxford Economics

In this video, our customers share why they love working with us. Check it out to hear their stories.

Producing Outstanding Photo Management Software with Cobbl

⭐️
The Client:
Cobbl is an easy-to-use platform that allows people to share and collaborate on photo boards with customized privacy settings.

🛑
T
he Problem: Cobbl needed to modernize its interface in order to give users the best possible experience.

🛠
The Solution:
We helped Cobbl revamp their front end so that they could

continue offering an optimal photo management platform that users love.


Results: Today, Cobbl efficiently delivers a fantastic experience for their end users, who can now get the most out of the platform.

Developing the Future of Logistics with Envio360

⭐️
The Client:
Envio360 is an optimization platform for the drayage industry that uses AI to help trucking businesses maximize efficiency in their daily operations.

🛑
The Problem:They needed a hand designing and building the interface for this web application, the first of its kind in its industry.

🛠
The Solution: We worked side-by-side with

Envio360's team to build a state-of-the-art user experience that would allow users to really take advantage of the application's features.


Results: Our collaboration allowed Envio360 to help trucking businesses make smarter decisions and gain a competitive edge.

Building a Custom Voice Assistant with a Fortune 100 Biotech Company

⭐️
The Client:
 This Fortune 100 company is a world leader in the biotech industry that strives to serve patients by developing live-saving therapies and medicines.

🛑
The Problem:
Their sales teams needed a tool to help sales reps maximize productivity during their long drives between client meetings.

🛠
The Solution:
We developed a mobile voice

assistant that allows sales reps to look up product and client information, automate workflows, and receive notifications and insights, all while keeping their hands on the wheel and eyes on the road.


Results:
We received overwhelmingly positive user feedback, as sales reps highly valued the ways this product made their daily tasks easier and helped them achieve their goals.

Delivering Critical Economic Analysis with Oxford Economics

⭐️
The Client:
Oxford Economics is a top global advisory firm that provides critical economic analysis and forecasting for international corporations, financial institutions, government organizations, and universities.

🛑
The Problem:
Their platform did not have the capabilities necessary to delivering the time-sensitive economic reports that are the core of their

business.

🛠
The Solution:
We built them a brand new website, customer portal, and mobile app, making it possible for them to provide 24/7 support and real-time updates on 190 countries, 100 industrial sectors and over 2,600 cities.


Results:
They have since acquired three companies in their industry, and we have quickly and seamlessly integrated all of their data so that they can continue offering best-in-class analysis to their worldwide client base.

Providing Guidance for Underserved Students with CareerVillage

🌟
The Client: 
Career Village is a nonprofit platform with a mission to democratize access to career advice and guidance, empowering students from underserved communities to make informed choices about their future.

🛑
The Problem:
They were facing challenges reaching the level of student engagement they had envisioned, and their platform needed a technology update in order

to continue growing.

🛠
The Solution:
We helped them implement a site redesign so they could establish a recognizable brand, and we adapted the site for mobile use. We also updated Django and organized their code base to set them up for future growth.


Results:
The credibility lent by their revamped platform helped them establish important corporate partnerships and secure funding. Today, Career Village and its volunteer corps of 35,000 working professionals serve over 3.5 million youth.
Helping Refugees in Need with Tarjimly Image

Helping Refugees in Need with Tarjimly

⭐️
The Client:
Tarjimly's mission is to improve the lives of refugees and the efficiency of humanitarian services by eliminating language barriers.

🛑
The Problem:
They needed to build an easy-to-use mobile app that connects refugees and aid workers with volunteer translators.

🛠
The Solution: We worked with Tarjimly to create a conversational

interface that makes it simple for displaced people to access quality language services.


Results:
Tarjimly supports 32 languages and has connected a translator to someone in need over 13,400 times. It's currently the most accessible translator service in the world.
Boosting Security with Auth0 Image

Boosting Security with Auth0

⭐️
The Client:
A global leader in authentication services, Auth0 provides a simple and scalable platform for developers to address identity requirements and ensure safe logins, no matter the language or tech stack of their application.

🛑
The Problem
: Auth0 needed to scale their engineering team so that they could develop their core features and create their open source code

libraries.

🛠
The Solution: We helped Auth0 deliver quality authentication services by designing their first sign-in widget, coding the Support Center, building the Admin Panel, developing seven different extensions, adding automated testing, and creating their Python and Node.js libraries.


Results: Today, Auth0 is an industry leader in identity with tens of millions of registered users. They handle 3,000 secure logins per second and 2.5 billion secure logins per month.

Reviews

Sort by

App Dev Support for Business Intelligence Firm

“They do a great job of making sure that we are always on track and up to date on that progress.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2020 - Ongoing
Project summary: 

Sophilabs built out an internal dashboard for a business intelligence firm, working closely with them to plan out the architecture and then execute specific features for both frontend and backend.

The Reviewer
 
1-10 Employees
 
New York, New York
Doug Smith
Managing Partner, ACTUAL
 
Verified
The Review
Feedback summary: 

The work performed by Sophilabs so far has exceeded the client’s expectations, breaking down the larger business goals into specific technological milestones and making efficient and tangible progress toward each of them. Their team is communicative and demonstrates great expertise in their field.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the managing partner of a business intelligence firm for the entertainment industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We hired their team to develop a dashboard for our firm.

SOLUTION

What was the scope of their involvement?

Sophilabs developed the initial architecture for the dashboard and then went on to build out all of the features for both back- and frontend.

What was the team composition?

Directly, I worked with three members of their team, including Martin (COO) as well as a project and their lead engineer. There were two additional support engineers who worked on various aspects of the project behind the scenes as well.

How did you come to work with Sophilabs?

They were recommended to me by a trusted colleague, so I decided to reach out to them and move forward from there.

How much have you invested with them?

We’ve spent about $12,000 with them so far and are planning to spend another $30,000 within the year.

What is the status of this engagement?

The project started in April 2020 and is still ongoing. We are just about to complete phase one and begin phase two.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team has a really great level of expertise to draw from when making decisions with regard to the project, in terms of either specific layout choices or technology stacks to give preference towards. That knowledge also allows them to formulate accurate timelines and stick to them so that we met all of our goals with regard to both quality and budget.

How did Sophilabs perform from a project management standpoint?

As partners, they are very understanding of non-technical communication and are really able to break down what steps need to happen and when in a way that can be understood by everyone. We use slack for day-to-day messaging and hold Google conferences when we need to discuss something more in-depth. Overall, their communication has been quite seamless.

What did you find most impressive about them?

Honestly, everything has been really great so far, but if I had to highlight something it would be their communication and efficiency. They do a great job of making sure that we are always on track and up to date on that progress.

Are there any areas they could improve?

No, I really don’t have anything negative to say about them.

Do you have any advice for potential customers?

I think it’s always helpful to come into a project with clear end goals and communicate those as much as you can from the start. They have a very helpful onboarding process, but the more of an idea you have ahead of time the greater detail you can go into with them and the faster you’ll be able to hit the ground running.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Rehaul for Education Drills Platform

"We felt taken care of and felt like our project was the only project that the Sophilabs team had."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. - May 2020
Project summary: 

To better manage a Django-based CMS, Sophilabs helped clean up the site's web interface and created user guides. The aim was to streamline students through the site and generate more upfront sales.

The Reviewer
 
1-10 Employees
 
San Diego, California
Paras Kumar
Founder & CEO, DebateDrills LLC
 
Verified
The Review
Feedback summary: 

Sophilabs' addition of new pages and testimonials has made the brand's front-facing services more comprehensives. The team worked remotely, using Google Hangouts to coordinate communication and timelines. That being said, a clear task tracking program would be helpful.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder at DebateDrills, a leading education services company that provides elite material for students interested in competing in high-level national debate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sophilabs?

Sophilabs was assigned to help us clean up our web interface, create user guides for us to manage Django CMS, and help us with better utilization of our web front.

What were your goals for this project?

We were hoping to streamline our students through a better system that encouraged customer captivity and were also hoping for a better user experience on the page to create more up-front sales.

SOLUTION

How did you select this vendor?

We found Sophilabs after an extensive vetting process of web developers that we were recommended by friends and fellow professionals. We chose Sophilabs due to their excellent reviews and encouraging performance.

Describe the project and the services they provided in detail.

Sophilabs used our guidance through written explanations and regular phone calls to overhaul our website and create user guides for our managers to easily maneuver through Django and make edits themselves. This ranged from making guides on how to add new pages or testimonials to creating brand new interfaces and pages for us to showcase to customers.

What was the team composition?

We were tasked with a developer and a lead manager, who would work with us almost daily to continue our project. Our needs did not require a larger team than this.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have no metrics yet, but we are confident that Sophilabs has made our front-facing services more comprehensive and helpful. It will definitely lead to more sales and customer acquisition!

How was project management arranged and how effective was it?

Deadlines were always met and communication occurred mostly through google hangouts and email. Sophilabs is an offshore service, but we had zero issues with communication and perfectly understood each other!

What did you find most impressive about this company?

Their diligence and genuine interest in helping our company. We felt taken care of and felt like our project was the only project that the Sophilabs team had.

Are there any areas for improvement?

We struggled sometimes with getting deliverables completed, but that's largely due to our having a pressing workload. Sophilabs generally did very well at communicating their needs and communicating improvements. One small improvement point could be a more clear task tracking that we can use to see when/how work is being done.

4.5
Overall Score We were extremely happy with the service we received!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Sophilabs held stand-up meetings
  • 4.0 Cost
    Value / within estimates
    The price is high for a business of our size, but you receiving excellent work.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I will be certain to mention the excellent service we receive Sophilabs to any who need web development.

Software Dev for Software Consulting Company

"They have great programmers and communication skills as well as a good sense of urgency and attention to detail."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
June 2015 - Ongoing
Project summary: 

Sophilabs is providing software development services for a software consulting company. They work on software architecture, UX, software design, programming, and testing.

The Reviewer
 
1-10 Employees
 
Stockholm, Sweden
Paul Cohen
Senior Partner & Consultant, Seibo Software Studios AB
 
Verified
The Review
Feedback summary: 

The project so far has been a success and has increased the use of the system. While Sophilabs doesn't head project management, they have excellent communication skills. Their focus on delivery and urgency makes project management a breeze for the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a software consulting company that develops custom made software in eHealth

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sophilabs?

Software development

What were your goals for this project?

To rewrite an older system for a knowledge base system about off-label presecription of medicial drugs, into a new web-based system. The system is used by all Medical Drug Information Centers in Sweden at major hospitals.

SOLUTION

How did you select this vendor?

We have worked with them previously.

Describe the project and the services they provided in detail.

The project was run as an agile project. Sophilabs provided competence in software architecture, UX, software design, programming and testing. Both frontend and backend.

What was the team composition?

The project consisted of a technical lead, three developers and a couple of pharmacologists and doctors in clinical pharmacology.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was a success since the older system was quickly replaced and all user reviews were, without exception, great. The newer system increased the use of the system. I have no numbers on this.

How was project management arranged and how effective was it?

Project management was provided by our company. The developers at Sophilabs where great developers with good communication skills and sense of urgency which made project management easy and efficient.

What did you find most impressive about this company?

They have great programmers and communication skills as well as a good sense of urgency and attention to detail. Also good focus on delivery.

Are there any areas for improvement?

There is always room for improvement, but the developers at Sophilabs where both good at listening and also at raising issues and questions about how to improve all aspects of the project and the work we were doing.

4.0
Overall Score There is always room for improvement
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Worked very well but there is a 3-5 hour time zoone difference between Uruguay and Sweden which can be a problem in a few occasions
  • 4.0 Cost
    Value / within estimates
    Competitive but not cheap. At a level that corresponds to the quality fo their work.
  • 4.5 Quality
    Service & deliverables
    Great developers, great communication skills, good sense of urgency, attention to detail and good focus on delivery
  • 4.5 NPS
    Willing to refer
    All in all a top notch company to work with.

Dev Support for On-Demand Translation Service

“They became our thought partners in assessing how to grow our product to the benefit of our users.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Aug. 2019 - May 2020
Project summary: 

Sophilabs provided outsourced development services for a humanitarian translation company’s mobile app. Their work also included managing the timelines from their end.

The Reviewer
 
11-50 Employees
 
Mountain View, California
Co-Founder, Humanitarian Translation App
 
Verified
The Review
Feedback summary: 

Sophilabs’ work has been met with positive reception. The team delivered quality engineering and was very amenable to adapt to their client’s workflow. Customers can expect a responsive team that shows a vested interest in achieving holistic success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of an on-demand translation company for humanitarian workers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We were expanding our engineering efforts and needed to release our mobile application on a shorter timeline than initially planned. We wanted to grow our team but didn’t have the capacity to go out and recruit, so we hired Sophilabs.

SOLUTION

What was the scope of their involvement?

 They mostly did development on our mobile application. Basically, they were assigned to write code and also make sure that things were delivered on time from their end.

What is the team composition?

They dedicated a full-time engineer from their side and a project manager. Overall, it was five people that shifted throughout the engagements.

How did you come to work with Sophilabs?

They were referred to us by a friend of ours that had worked with them directly.

How much have you invested with them?

We’ve spent $5,000 per month.

What is the status of this engagement?

We started working together in August 2019, and we finished as of June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I was particularly impressed by the level of quality in their engineering. Their attention to detail was also quite impressive. We work with a lot of different engineers, but it was comforting that these resources had the necessary skills to do the work, the right attention to detail, and were invested in our end goal of trying to improve. They became our thought partners in assessing how to grow our product to the benefit of our users. It was a pleasant outcome.

How did  Sophilabs perform from a project management standpoint?

They’re very flexible and were able to use my Slack and our other meeting tools. From my side, they worked just like any other team member. I managed the cadence and how often we needed to communicate. They were extremely responsive.

What did you find most impressive about them?

They showed investment in the overall success of the project, rather than just meeting their engineering objectives. They evolved to be a sort of partner and helped figure out what was best for the user, which was refreshing to see.

Are there any areas they could improve?

Their resources changed at times, which impacted our project. Turnover is understandable, though, and it only happened once in four months. They handled it smoothly and provided discounts and reduced hours to make sure the transition was seamless. It’s wasn’t as good as the same person remaining on the project, but that was out of their control.

Do you have any advice for potential customers?

Be very explicit about what needs to be achieved, and develop your own timeline for it. It saves a lot of time since no one knows your needs better than you. If you have a very clear understanding of what needs to be achieved, it’ll be much easier for all parties to get on board.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Software Dev for Career Advice Platform

"They care about what we care about: the end user’s experience and business priorities."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Sophilabs offers software development support, including front-and backend development, system administration, and architecture design.

The Reviewer
 
1-10 Employees
 
Washington D.C.
Jared Chung
CEO, Career Advice Platform
 
Verified
The Review
Feedback summary: 

The client is exceptionally pleased with the 5-year-long partnership. Sophilabs has seamlessly integrated into internal engineering workflows. Their reliability and high-quality deliverables make them easy to work with. The specialists offer valuable suggestions that align with business needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Jared Chung, I'm the CEO of a career advice platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sophilabs?

We crowdsource career advice for underrepresented youth. Sophilabs provides software development to support this goal.

SOLUTION

How did you select this vendor?

Referral

Describe the project in detail.

Sophilabs does everything software-development-related for our team, including front-end development, back-end development, system administration, and infrastructure / architecture design.

What was the team composition?

Typically 2 staff engineers at a time, plus one manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sophilabs has been our core engineering team for over 5 years.

How effective was the workflow between your team and theirs?

We integrated Sophilabs into our day-to-day engineering workflow. They integrated seamlessly and the quality and reliability of their work have always been phenomenal.

What did you find most impressive about this company?

They care about what we care about: the end user’s experience and business priorities. I love how they make helpful suggestions in the service of our students and surge when needed to meet critical business deadlines and needs. They’re invested in our organization’s success! And of course their engineering is fantastic as well.

Are there any areas for improvement?

Is there something the partner could have done better or differently? Not that I’m aware of.


What advice would you give to someone else considering to work with this company?

Give the Sophilabs room to shine – they can work across the whole stack, so I recommend embedding them deeply into your normal workflow.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Performing Arts Nonprofit

"They’ve offered a very personal kind of support, and I think that’s rare in these days."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2019 - Ongoing
Project summary: 

Sophilabs developed a membership website from scratch for an arts nonprofit. Their main task involved integrating an expansive audio-visual content database that can be accessed via subscription.

The Reviewer
 
11-50 Employees
 
New York, New York
Spike Wilner
CEO, SmallsLIVE Foundation
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise Sophilabs for both their quality of work and attentive service. Responsive, they’ve proven themselves easy to work with and flexible. Customers can expect a partner committed to relationship building.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We run a nonprofit arts foundation called the SmallsLIVE Foundation for Jazz, Arts, and Educations. We represent several jazz clubs in the New York City area the and artists that perform there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We were building a website that was quite complicated.

SOLUTION

What was the scope of their involvement?

We have a massive audio-video archive of past performances, and they integrated it with a membership supporter system where people will be able to register as supporters and make tax-deductible donations to access our archive.

There was a previous site that was cruder than this one, so we built the entire thing from scratch. They used Python to build the site. We had a third-party designer do the look and graphics for the site, and they built underneath that.

We provided wireframes ahead of time. One of my staff worked alongside Martin (Co-Founder & CCO, Sophilabs) throughout the whole thing. My resource had enough knowledge to communicate my design and what we needed to them.

What is the team composition?

We worked with Martin directly. He worked with us nearly exclusively on the entire project and did a fantastic job.

How did you come to work with Sophilabs?

Another partner in my business found them. They worked together at a previous company.

How much have you invested with them?

We’ve definitely spent over $200,000.

What is the status of this engagement?

We’ve been working with them since January 2019. The site launched a few days ago and Martin is helping us with all the post-launch issues.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a very small company, and we’re only just getting this thing launched, but I’ve had some experience with other developers, and Sophilabs is by far the best I’ve ever worked with in terms of communication ability and quality of work.

How did Sophilabs perform from a project management standpoint?

They were very responsive, easy to work with, and attentive to our needs. We used Jira for our communication, as well as general emails.

What did you find most impressive about them?

They’ve offered a very personal kind of support, and I think that’s rare in these days where everything is so virtual. They really went above and beyond. They’re very amenable to ideas and flexible as well.

Are there any areas they could improve?

I don’t think so. It’s all been very, very good.

Do you have any advice for potential customers?

Go ahead and let them know what you want. Be as clear as possible. Have someone who knows to code or knows how websites are developed so that you can translate your needs into their language.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    It’s probably in line with most others, but I don’t know for sure.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Inventory Management Software Company

“Their team was able to follow all of our instructions perfectly and delivered everything fully on time in the end.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. - Oct. 2018
Project summary: 

Sophilabs helped streamline the training resources and protocol for an inventory and e-commerce management software provider in order to accelerate their onboarding processes.

The Reviewer
 
1-10 Employees
 
Brooklyn, New York
Nathan Oertel
CTO, Inverge
 
Verified
The Review
Feedback summary: 

The work delivered by Sophilabs was high quality and satisfied all project stakeholder requirements and expectations with their execution of both design and workflow specifications. Their team was communicative and organized, prioritizing face-to-face communication to keep everyone on the same page.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a company that provides inventory management and warehousing software for small- and medium-sized retailers. We handle everything from tracking physical inventory to getting products listed and managing sales and ordering information across e-commerce platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We were working on streamlining our onboarding process to try to simplify and gather all the information our new users would need to get up and running with our services more quickly.

SOLUTION

What was the scope of their involvement?

The project started with a very clear vision for what we needed, so we gave them detailed specifications of what we were asking them to do and then let them run with it from there. We had check-ins at least once a day, and any time issues came up or they had questions or concerns for us, they would reach out to us to get those handled so that they could continue.

How did you come to work with Sophilabs?

We did a lot of searching around to find the right service provider, and one thing that attracted us to them was that they’re based in Brooklyn like we are. Being able to do our initial meetings in person was a huge bonus for us, not only to be able to hit the ground running faster but having that ability at any point in what we hope will be a long-term engagement was very enticing to us.

How much have you invested with them?

We spent around $5,000-$10,000 with them.

What is the status of this engagement?

That particular project ran from September–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any specific metrics around onboarding time, but I know that their work has significantly increased the overall speed of that process. It has made things significantly easier in terms of both getting clients up and running as well as determining if we are the right fit for potential clients and if they’re a good fit for us.

How did Sophilabs perform from a project management standpoint?

They were very timely in all of the work and were always good about communicating their progress and any delays that came up. Their team was able to follow all of our instructions perfectly and delivered everything fully on time in the end.

What did you find most impressive about them?

Communication with them definitely set the experience head and shoulders above what a lot of other service providers are able to deliver. There wasn’t a lot of time wasted in the process going back and forth over various decisions we needed to make, if any, which was really impressive.

Are there any areas they could improve?

It took a little bit of time at the beginning of the project to narrow down their focus from the scale of our entire platform to the specific piece that we were looking for them to help us improve, so that could probably have been handled better. I would say, though, that it might have been an issue with our communication as much as it was with theirs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Platform UX/UI & Dev for Drayage Optimization Company

“They’re very progressive, and they always bring fresh ideas. I wish more teams attacked the market the way they do.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

Sophilabs helped build our platform for transportation management systems.  They made UI/UX suggestions, supported sprints, and added features and functionality.

The Reviewer
 
11-50 Employees
 
Boston Metro Area, New Hampshire
Larry Cuddy
Chief Commercial Officer, Envio, Inc.
 
Verified
The Review
Feedback summary: 

Sophilabs supports the brand’s commitment to excellence, and the product outpaces anything like it in the market. They are responsive partners, and they send regular updates. Their methodology is straightforward and transparent, and their deliverables are intuitive and easy to use.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We offer a visibility platform for transportation management systems, specifically in the intermodal drayage space. We optimize everything in the daily interactions between drivers and the digital life of shipping containers, including pickup and drop-off. I’m the chief commercial officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We wanted a fresh perspective from a team outside the transportation space. We needed to rethink our UI/UX and wanted a team to act as an extension to our company in this project.

SOLUTION

What was the scope of their involvement?

They are our UX/UI point team. We established a contract model with them, but consider them a part of our team. They are a part of all our internal communication channels, and they assisted us with building the platform up from scratch.

We gave them guardrails, but offered them some autonomy to be free thinkers. We had to build an open platform that allowed us to utilize other APIs to pull in data and have a bi-directional relationship with whoever we chose to work with.

We’re about to go live with one of our products. They’re instrumental in pulling in additional features and functionality, and they make helpful suggestions for changes to our original builds. We have two-week sprints with them, and they always hit the mark.

What is the team composition?

We have a dedicated team of four, and we can flex up or down as needed for various projects or sprints.

How did you come to work with Sophilabs?

We wanted to outsource a company that was familiar with the technologies we use, including Slack and Trello. We also wanted to contract a company that was in or near our time zone to improve communication and collaboration. Sophilabs is only an hour different from us, and everyone on their team speaks fluent English. We decided they were a good fit, and we’ve worked together for years.

What is the status of this engagement?

We started about three years ago and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re excellent partners, and they help us stay lean and mean. We aggressively pursue quality, and are leapfrogging over anything else available in the market today. From a UI perspective, the product is intuitive and easy to use.

How did Sophilabs perform from a project management standpoint?

They’re very responsive, and we have different layers of connectivity. I either speak directly with the CEO or another team member at regular intervals, and we have quarterly calls to review our teams. We also meet quarterly to plan out the next quarter or two and find new ways to push the envelope. Our teams communicate daily through Slack or email.

What did you find most impressive about them?

They’re very progressive, and they always bring fresh ideas. I wish more teams attacked the market the way they do. We never have any surprises, and get alerts immediately whenever there is a change in personnel. We know how every team member is doing, and know that our companies mesh well.

Are there any areas they could improve?

We had a bit of a slow start, but that’s to be expected. We didn’t have a purely defined plan, so it took seven or eight months to gain traction and communicate properly. Once we figured out what we were doing, the product started to evolve and develop. It’s a brand-new product in the market, and the speed was mostly on us. As soon as we had a clear direction, they picked it up immediately.

Do you have any advice for potential customers?

Be prepared and have a clear roadmap of what you want. The more you can give them, the better they will do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    The value is excellent, though we work with a more senior team now and pay more than we used to for the output.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already recommend them.

Internal iOS Chatbot App for Fortune 500 Company

"Sophilabs is mindful of doing things well the first time."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2018 - Ongoing
Project summary: 

Working from a previous vendor’s prototype, Sophilabs further designed, developed, and contributed conceptually to an internal iOS chatbot application for a large biotech company.

The Reviewer
 
10,001+ Employees
 
California
Data Science Lead, Biotech Company
 
Verified
The Review
Feedback summary: 

Sophilabs succeeds in making thoughtful and practical suggestions to improve product quality, ultimately resulting in error-free products. They have proven to be a reliable and talented vendor with an appreciation for transparent communication and high-quality agile workflows.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the data science lead for a multinational biotech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sophilabs?

We hired Sophilabs to develop our internal iOS chatbot application.

SOLUTION

What was the scope of their involvement?

We’ve relied on Sophilabs for all design and development aspects of the iOS chatbot. We presented them with our idea of what we were looking for conceptually. A previous vendor developed a rough prototype, so we tasked Sophilabs with building it out.

What is the team composition?

Our core team started off with a product manager supported by two developers and now consists of 3 developers, a data engineer, and other part-time members as necessary.

How did you come to work with Sophilabs?

Initially, I looked for Python developers for an internal application, and a previous firm I have worked with recommended Sophilabs. They presented their thoughts for that project, and, even though I thought they could have done a good job, other internal stakeholders were not ready to give them the chance. However, based on that meeting, I thought they were better suited for our internal iOS application project.

What is the status of this engagement?

Our engagement began in October 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We reached our first milestone—introducing a pilot phase to a few users—in January 2019. Using their feedback and some other ideas, we’re further developing the application and preparing to scale it for use by hundreds of users.

How did Sophilabs perform from a project management standpoint?

Based on agile methods used by other companies, I expected to be in daily scrum meetings, but Sophilabs proved early on that they work well with little supervision. It was evident that I didn’t have to be that involved, which allowed me to tend to other tasks. If Sophilabs ran into any issues, they communicated those to us. We still meet weekly and provide feedback. I’d say we have an appropriate amount of touchpoints.

What did you find most impressive about them?

Halfway through our engagement with the vendor that made our prototype, I was convinced that the firm was not going to be able to deliver what we needed. That’s when I engaged with Sophilabs, and within 6–8 weeks, they delivered a version that was already superior to the first vendor’s. Sophilabs presented us with a product that we were proud to show people.

Sophilabs showcases increased attention to user experience and usability. They’ve identified elements that we hadn’t thought about. They think through features end-to-end. They’re also unafraid to push back when they feel they need to. Our team entered with preconceived notions of how the app should function, but they made a strong case for why it wouldn’t work that way. They’ve challenged us to think about problems in a different way.

Further, I appreciate how well Sophilabs handles their business. I’m impressed by how they manage internal processes, onboard staff, and gather information. Other firms talk about their success in those areas, but it’s just lip service. Sophilabs delivers on what they say.

Are there any areas they could improve?

Most software developers will have an inception workshop, and I believe the best ones are held over multiple sessions with different stakeholders. Sophilabs’ workshop was two sessions and didn’t allow us to be as in-depth as we would have liked.

Do you have any advice for potential customers?

I think there’s definite value in selecting the right developer. Future clients should evaluate the maturity of an offshore developer—the amount of rework necessary and the gaps in communication will end up making offshore resources costlier unless the partner has good internal processes and a mature software development lifecycle. Sophilabs is mindful of doing things well the first time.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer