Sonder Creative

BACKGROUND

Please describe your company and position.

I am the Director, Marketing & Communications of Applied Pharmaceutical Innovation

Describe what your company does in a single sentence.

API is a not-for-profit organization that provides the expertise, services, and infrastructure of a pharmaceutical company - we help innovators launch their ideas into the real world, connect industry to the services they need for commercial success, and accelerate all aspects of the drug development process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sonder Creative to accomplish?

• Create a single page site to promote a week-long initative
• Display a series of events in an easy to use/view format

SOLUTION

How did you find Sonder Creative?

Ongoing Work

Why did you select Sonder Creative over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Trusted Resource

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked Sonder with creating a single-page website for a key inaugural initiative for our organization called Life Sciences Week, which included us coordinating a series of events across the province of Alberta. As such, the site needed to inform the audience about Life Sciences Week and its purpose while also hosting a calendar of events that they could easily browse through to see everything going on throughout the week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sonder delivered a beautiful and engaging site that met our brief exactly and on a tight timeline to boot. We were able to pivot from a previous engagement with another vendor that wasn't hitting the mark to a seamless and high-quality delivery from Sonder.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive, moving another project of ours to make this happen in good time for our promotions plan. When it came to launch and post-launch edits, they were very agile and responded quickly to our requests.

What was your primary form of communication with Sonder Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to provide a unique and custom web solution on a limited timeline, as well as their ability to deliver something that met and exceeded our needs based on a quick brief.

Are there any areas for improvement or something Sonder Creative could have done differently?

I have no comments in terms of improvements or do differently.

UPDATED REVIEW

Andrew MacIsaac

CEO, Applied Pharmaceutical Innovation

Pharmaceuticals

11-50 Employees

Edmonton, Canada

Less than $10,000

Jun 2019 - Ongoing

Project summary

Sonder Creative delivers branding and design assets for a research institute. They created a new brand logo, they manage web design for the institute’s site, and they oversee other branding elements.

Feedback summary

The work Sonder Creative provides gives the organization more credibility and increases brand visibility. They work quickly and are responsive, and their deliverables are impactful.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a not-for-profit research institute. We partner with universities and pharmaceutical companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sonder Creative?

We were originally based out of a university. When we ventured out on our own, we needed a fully independent visual identity, brand, and look and feel.

SOLUTION

What was the scope of their involvement?

They started with a logo and brand guidelines. Then, they started design work on our website. We originally contracted them for just the logo, but we liked their work and decided to expand into the rest of our external branding presence with them.

What is the team composition?

We worked with a team of about three, led by one main point of contact.

How did you come to work with Sonder Creative?

Another institute that we work with recommended them.

How much have you invested with them?

We've spent around $10,000 CAD (approximately $7,500 USD).

What is the status of this engagement?

They started working with us in June 2019, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They had a really high impact on our professional look and feel, and they worked very quickly. We can attract more clients, and we have much more credibility as an organization.

How did Sonder Creative perform from a project management standpoint?

Their project management is very good, and they keep things on track. They always deliver on time, and they're very affordable. Our communication is good, and they always respond right away to any of our emails. Their turnaround times are quick, and they helped us through big project overviews.

What did you find most impressive about them?

Their responsiveness and speed are both good. They have a very good design aesthetic, and they offer all the services of a larger firm in a boutique format.

Are there any areas they could improve?

I can't think of anything they should improve.

Do you have any advice for potential customers?

Tell them exactly what you want, and be prepared to have an open dialog with them. They're very responsive by phone or by email, so don't hesitate to reach out to them.

RATINGS

Overall rating: 5

They delivered on our specific requests, and they brought their unique insight to the project.

Quality: 5

Their service is great, and they deliver high-quality products. If they don't have an asset in house, they use their network to get us what we need.

Cost: 5

Their rates are very reasonable. Other firms might charge twice as much for the same service.

Schedule: 5

They built a timeline that worked for us, and they stuck to it.

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am part of the Business Development team at Mode Built, a residential remodeling and development company based in Edmonton.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

Initially we were looking at having our website revamped - this project then evolved to include a full rebrand and website launch.

SOLUTION

How did you select this vendor?

Sonder Creative came highly recommended to us by another service provider of ours!

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, we met with the Sonder team where we fielded numerous questions around our vision, strategy, and years past. After that meeting, the team conducted their own market research that would further aide in the development of the new brand.

We were then presented with some design concepts — at this point, we were able to provide feedback on what we gravitated toward. Once the brand creative had been developed, there was a focus on positioning statements and strategy. We then moved onto the web design stage of the project, where Jeff presented his vision which we immediately loved.

The focus was on increased UX and a better UI. The final presentation of the website was done, and then ultimately content was added pre-launch.

How many people from the vendor's team worked with you, and what were their positions?

We mainly worked with the owner, web developer, designer, creative director, and content writer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We believe both aspects of the project have been received well by new and existing clients and our supply community. They like the clean and minimalist look, and the brand's positioning is very clear.

Describe their project management style, including communication tools and timeliness.

Very professional. ClickUp was used to manage the project, and Figma was used for presenting the website mockups.

What did you find most impressive or unique about this company?

Having been taken through the rebranding process with them, they made every effort to learn about our company's history, about the two founding partners, Shaun and Ryan. Also, they conducted all necessary research to ensure we were appropriately positioned.

We were attracted to the understated confidence that they could help us move in the direction of achieving our following goals and milestones.

Are there any areas for improvement or something they could have done differently?

There was nothing they needed to improve on.

BACKGROUND

Please describe your company and your position there.

The Centre for Research and Innovation in the Bio-Economy (CRIBE) is an independent, non-profit organization. CRIBE supports and develops a sustainable, profitable provincial forest bio-economy in Ontario. We bring together researchers, the forest sector, and end users to create and commercialize innovative forest-based, low-carbon solutions. I am the Program Coordinator at CRIBE. I manage our funded projects and coordinate our communications efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

Our two websites (nextfor.ca and cribe.ca) were extremely outdated. We rely heavily on online information sharing, so we were looking to have both sites redeveloped to make content more easily accessed and more engaging. We had very specific functionality requirements (a members only space, different sets of tags, filterable content).

SOLUTION

How did you select this vendor and what were the deciding factors?

I had heard about Sonder Creative from a colleague who had worked with them recently. They had great reviews for the Sonder team and their site looked amazing. We launched a request for proposals for our site development and Sonder bid on the request for proposals. Their proposal was well thought-out, addressed all of our wants and needs and came in within budget - so they were the successful bidder.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had kick off meeting to discuss the process and to set expectations. They quickly went into design mode. We received wireframes and mockups through figma. Once those designs were approved they went on to development. We had several meetings throughout to ensure that we were on track and on the same page.

After development was completed, the team worked closely with me to move content over to the new sites and test for bugs. Once this was completed, we launched the sites. Post-launch the Sonder team met with me to record a training video which we will use when creating content on the sites.

How many people from the vendor's team worked with you, and what were their positions?

We worked with:

• a project manager
• a designer
• two developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Sonder team delivered all of our desired features on the new sites. The new sites are significantly easier to navigate and look amazing! We launched the sites only a few weeks ago and we have had several users comment on how great the new sites are.

Describe their project management style, including communication tools and timeliness.

We had several calls throughout the development process and emailed as-needed. The team was very responsive and continued to problem solve to get us exactly what we wanted.

What did you find most impressive or unique about this company?

Their design work is amazing! They really modernized our branding. We will carry the new styles forward into our social media marketing and other communications materials. We liked how they worked with us to find better ways to organize our content to make information easily accessible.

Are there any areas for improvement or something they could have done differently?

They were quick to fix all bugs that came up - I don't think that I could've asked for anything more!

BACKGROUND

Please describe your company and your position there.

I am the CEO of BioNxt Solutions Inc. (formerly XPhyto Therapeutics Corp.). BioNxt is a technology accelerator focused on alternative drug delivery systems and point-of-care diagnostics screening tests.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative?

Sonder was originally hired to create new brand content and a brand new website. After changing the company's name, Sonder was hired to revise the website and update our logo.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sonder was recommended by a non-profit pharmaceutical contract research firm that we work with.

Describe the project in detail and walk through the stages of the project.

The development process was well articulated by Sonder and the actual process generally followed the pathway set out by them. We moved through several stages with continuous feedback and dialogue throughout the process. Sonder continued to revise and edit at our request after the website was complete.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 individuals from Sonder on a regular basis with additional specialist resources introduced from time-to-time as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are a publicly listed company. The website was well received by out team as well as our investors.

How effective was the workflow between your team and theirs?

Project management was effective and efficient.

What did you find most impressive or unique about this company?

Strong communication, organization, and time management, as well as a diversity of skills to get the job done.

Are there any areas for improvement or something they could have done differently?

Sonder appears to be a busy firm and project start times may be later than desired; however, the timelines were always communicated at the front end so there were no surprises. Product is excellent.

BACKGROUND

Please describe your company and your position there.

I'm the Communications Coordinator at SNAP Gallery & Printshop. We are a not-for-profit arts organization that provides critical space and resources for printmaking production, exhibition, and education. I manage communications and print and web content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

Sonder Creative rebuilt our website in 2017 to give it a much needed update. In 2022, Sonder performed a redesign of the main website to reflect the changes that the organization has gone through and to accommodate our evolving needs. We primarily needed a more efficient art sales and course registration system, as well as a more streamlined back end system to give us more flexibility with what we are putting on the web, for example facilitating video content, images of artwork, alt text, etc. They also developed a different smaller website for us that works as a publicly accessible database for our artwork archive. This project has been a long time dream of the organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been working with them since 2017 and have been very happy with their work and dedication to keeping the website smooth and efficient, so we knew they'd be the best for the job of the website update and to develop the new website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sonder met with our team in the beginning to outline the biggest areas we needed to update. As they have been maintaining our website from 2017 they also were aware of things that could be improved as well. After the initial meeting they met with different staff members who were in charge of different departments, like exhibitions, courses, etc to understand our individual needs. Next, they worked on mockups of what the changes would look like and presented in detail what the updates would be, and when they were ready allowed us to test out the in progress website from our end. They took our feedback from this batch of testing and made improvements, and presented the final update as well. Finally we launched the website just in time for our 40th Anniversary celebrations. They also followed up after the launch to troubleshoot minor issues and to make sure everything was working.

How many people from the vendor's team worked with you, and what were their positions?

Jeff from Sonder worked with us as the main developer. We also spoke to their design team during consultations, as well as more people from the development team while they worked on the archive website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main goal was to improve usability on our end and therefore we do not have specific metrics.

Describe their project management style, including communication tools and timeliness.

We worked with Jeff as our main point of communication, who sent us updates by email and met up with us through Zoom multiple times. They used Figma to help us preview the updates before they were coded in.

What did you find most impressive or unique about this company?

They are extremely dedicated to helping their clients reach their goals. We've gone to them with many requests on improving the site and they regularly provide the best service to make sure the organization's needs are met. They've created a complex website that fulfils many of our organization's needs that would otherwise take up lots of admin time. They are super prompt when we bring up any issues or suggestions as well. They are dedicated and committed to their clients.

Are there any areas for improvement or something they could have done differently?

Sonder has been exceptional in their work throughout the years we've worked with them. If I had to pick one thing to change, I would suggest scheduling in more meeting time for info sessions, because they like to be very thorough when presenting.

BACKGROUND

Please describe your company and your position there.

We are a Research Group based at a University that does modelling and conducts research and data product development on Canadian bird populations. I am the Coordinating Scientist and responsible for Project Management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative?

We hired Sonder to design and develop our new bilingual website and to update our previous website content.

SOLUTION

How did you select Sonder Creative and what were the deciding factors?

We received a recommendation from a partner of ours who had worked with Sonder Creative previously and we liked the website Sonder had designed and developed for them. We liked Sonder's designs and knew that they would be able to manage our unique needs relating to the communication of technical content, organizing our data product content and discovery, providing a well organized website that communicates our vision and mission.

Deciding factors were the quality of their designs, customer support and responsiveness and their ability to design/develop websites with technical content and make it accessible and appealing!

Describe the project in detail and walk through the stages of the project.

After an initial kickoff and discovery meeting where we talked about our needs, design features we liked and content planning, we received design links in Figma that showed a map of the proposed website and the designed proposed pages. We were able to comment on these pages and provide feedback that was changed almost immediately.

Sonder transferred content over to our new site from our old site as requested, which was no small job. Then the website was developed and we were given a link to the development site and training to edit and update the website, which was super helpful as two team members will be posting on and updating the website.

We were also given training to use a very easy to use translation plugin tool that allows us to translate and produce French pages that match the English pages on our site. After some back and forth on edits and changes that were always done immediately, we were ready to launch. Sonder helped with our domain, redirects from our old website and more.

We launched and on the day of launch they helped with any last minute changes or problems (no problems but they were on stand-by). It was a quick turnaround from the kickoff meeting to launch, especially given the large amount of content that needed to be transferred from our previous website and the very technical nature of our content.

How many resources from the Sonder Creative team worked with you, and what were their positions?

In total, we worked with 5 people from Sonder Creative. We worked closely with the Director, who was very approachable and responsive. We also worked with the Creative Director who designed our website. And we worked with the Lead Developer and 2 other Developers. We were impressed by how responsive and helpful everyone was.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Site efficiency more than doubled. We are able to use and update our website far more efficiently than our previous site. They developed a French and English site, with easy functions for translation. It looks amazing and we have had lots of positive feedback from our web visitors and partners on the design and the discoverability of our products and resources.

How effective was the workflow between your team and theirs?

The Director, design team and the developer were very easy to communicate with either through quick meetings, shared documents online, and email. They met deadlines. They communicated via occasional video calls and mostly by email. We would almost always get a response to emails within a couple of hours and more quickly on more urgent topics.

We were kept up to date on the project via email and a project map was used to update progress on pages particularly relating to the status of translation. We were also given training by 3 members of their team, which was very helpful for our team. As we started to use the site they were very responsive to our questions and even jumped onto quick calls to solve problems.

What did you find most impressive or unique about this company?

We were most impressed by the gorgeous and functional design of our new website. It is very logically structured making it very easy for visitors to the site to find what they are looking for. We were also so impressed by how easy it was to work with the team and how responsive they were and how quickly/effectively they met our requests and solved any challenges.

Are there any areas for improvement or something they could have done differently?

No! The quality of the work was exceptional, and they completed the work on the proposed timeline.

BACKGROUND

Please describe your company and your position there.

We are a not for profit organization for the marketing and advertising community in Edmonton and area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

We had an old and outdated website that was losing functionality to meet the needs of our members and the board. We need to work with someone who could not only replicate what we had but help us with new solutions to create new functionality but also be consultative with us to look at new opportunities to improve and assist to create some efficiencies for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had an rfp process that included an interview process with the companies that responded. Some of the ideas they brought to us in the interview, a local company. Simply, they really brought a comfort level to us that they could help manage us through the process knowing that we are a volunteer board.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was a complete redesign taking into account the rebrand we had just gone through. They worked with our designer and all of the pillars to incorporate into the look. They also worked with us to create some parts of the website that would have better value for our members and allow us to better understand our membership. A critical element was working to create an automation solution to better assist us with our Awards ... a solution that saved time, effort and most importantly ensured information that was provided could be uploaded for our awards show.

How many people from the vendor's team worked with you, and what were their positions?

I know we spoke with at least 4 different people from the Sonder team:

• Jeff C. - Owner / Director
• Sophie M. - Creative Director
• Christin W. - Designer
• Terry B. - Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We now have a better efficiencies to communicate with our members, stronger renewal mechanism for members, better member experience from a functionality standpoint, ability to better manage job posting and we also now are able to automate the process of loading submission for Awards to the Awards site. All these things were critical to assisting with creating better user experiences and most importantly efficiencies for a volunteer board.

Describe their project management style, including communication tools and timeliness.

Very collaborate and solutions orientated. We were never sold to ... everything was working with us collaboratively with our budget to achieve the key priorities.

What did you find most impressive or unique about this company?

We always felt we had their best interest at hand. There patience working with a number of people from a volunteer board and how they managed timelines and expectations accordingly. We are looking to continue to work with Sonder to continue to have the website evolve and to develop more offerings and continue to work towards developing other user experiences with the site for members and the advertising community as a whole.

Are there any areas for improvement or something they could have done differently?

Not that I can think of .... we really did have an amazing experience working with the Sonder Creative Team.

BACKGROUND

Please describe your company and your position there.

I am the owner of an interior design firm and retail store. Our store is approaching its 10 year anniversary and we have had a number of iterations of logos and websites in that time. As the retail market continues to focus on online sales we became aware that our look and site needed work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative?

Our logo needed updating to reflect recent changes in our business and our online store (shopify) and websites all needed to be re-worked and linked.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to work with a local firm that focused on independent businesses. It was important to me that their sites showed a breadth of designs, variation in style and function. Additionally we needed a company who could tackle both the website and online store.

Describe the project in detail and walk through the stages of the project.

We had initial conversations about how our business was structured and the look and feel we were hoping to achieve with the rebrand. We also discussed all the elements of our rebrand, from packaging, signage to letterhead.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a team of up to 4 but three individuals closely. We worked with Jeff, the owner and Sophie and senior team member the most.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We did a soft launch of our sites to give us the opportunity to work out the bugs. That being said I immediately received positive feedback from customers. The feedback has been that the site feels fresh, new but also still on brand.

I think that is the best kind of feedback when you do a rebrand. You want you customers to recognize the designs as on brand but be excited about the change. The rebrand and new sites have allowed us to clearly identify the different branches of our business.

It directs customers how to interact with us and what to expect from us. What Sonder has done a beautiful job of is connecting all the sites seamlessly, our customers and clients can see our entire business with a few clicks.

How effective was the workflow between your team and theirs?

Sonder is incredibly organized and efficient. I always felt like they valued my time and I appreciated the opportunity to hit pause on the project when we got too busy. Meetings were always scheduled, communication was generally in writing and files stored in dropbox (our preferred storage).

What did you find most impressive or unique about this company?

One of the things I found impressive about the Sonder team was that they were incredibly well rounded. They were able so support us from a design side creatively but equally so technically. They had the knowledge to support the changes in shopify but also look at the changes from a creative side.

How they looked in relation to our branding. In my past experience with firms this is a unique set of skills. What was also very interesting and new to us is how they taught us to take on our websites internally. They were built in a way that we could make changes on our own.

They encouraged that and gave us the skills to do so through training sessions. That was a unique experience, we have had 4 websites three rebrands and this was the first time that the firm leading the design welcomed our engagement in our own site.

Are there any areas for improvement or something they could have done differently?

I think design is incredibly personal and subjective. I may have wanted the re-design to feel a bit more like our previous brand. They pushed my outside my comfort zone which in the end was probably the right move.

It ensured that the rebrand was in fact new and fresh. As a designer myself I know how it feels to get push back from a client. I know how frustrating it can be. It is fine balance between maintaining the integrity of the design and making your client happy. On balance they achieved that beautifully.

BACKGROUND

Please describe your company and your position there.

I'm the founding partner of Borders Law Firm. I am responsible for running the company and also act as the firm's principal lawyer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

We needed a complete rebranding: new logo design and brand new website. Our last website was made in 2008. Everything had to be redesigned from the ground up.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online and spoke to numerous website design companies across the world: in Canada, in the USA, and in the Ukraine. I selected Sonder Creative after seeing their amazing portfolio and having an initial chat with Jeff, the owner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There were many steps: kickoff meetings, design reveals of both logo and website, ongoing meetings to measure progress and make sure the design elements were on track. Creative Sonder made a custom-built website using their custom-built theme. They have wireframing technology to allow for full visualization of the website before it is actually built.

How many people from the vendor's team worked with you, and what were their positions?

Jeff, the Creative Director, worked closely. We also had a second Creative Director, as well as a Marketing and Communications Specialist. This was the core team. I am sure there were other people supporting the project in the background.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched and the load times are so much faster than before. This is due to Jeff using professional back-office and cloud infrastructure to run and host the website. The website is receiving rave reviews from everyone.

Describe their project management style, including communication tools and timeliness.

Sonder Creative is extremely organized and delivered everything as promised and on schedule. They proactively reach out for client feedback and kept very open lines of communication. It was an absolute delight to work with them.

What did you find most impressive or unique about this company?

Sonder Creative put 110% effort into this project. The talent pool they worked with was impressive and their technical knowledge was cutting edge. I found the team very easy to work with due to their ability to produce impressive results and their high degree of organization.

Are there any areas for improvement or something they could have done differently?

Not really. Jeff and his team are very responsive to any requests and work with clients to resolve any issues without a second delay. From a project management perspective, I always felt taken care of by Jeff and his team.

BACKGROUND

Please describe your company and your position there.

I am the Media and Events Coordinator at Bioenterprise. Bioenterprise brings together key players in the food and agri-tech ecosystem to support start-ups in their journey from market entry to global expansion. We are committed to connecting entrepreneurs to a network of industry leaders, researchers, government stakeholders and critical service providers to help ensure their success.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sonder Creative, and what were your goals?

Our website was recently re-developed this past year by a third-party company. When we were left disappointed with the results we turned to Sonder to help us re-invent the site design and transform it into a platform that could better serve our customers and team's needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended Sonder by a company we work closely with. Cost, experience and a high level of professionalism were the main factors we considered when deciding on a developer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to outline our needs for the website. From there, Sonder created a proposal that outlined how they would meet our needs. The team at Sonder outlined how they would utilize WordPress and WordPress plugins to make it easy for our team to easily track subscription purchases and edit the site after it was developed.

How many people from the vendor's team worked with you, and what were their positions?

There were two main team members that worked directly with us. Sophie Maisonneuve helped with the design and layout of our site and Jeff Caron, Director of Sonder, developed the back-end of our website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We recently completed this project so have yet been able to collect data regarding the site's performance. We expect increased site traffic and clickthroughs based on the product they gave us.

Describe their project management style, including communication tools and timeliness.

We only had meetings via Zoom at major project milestones, which was great for our busy company that doesn't have the capacity to meet frequently. Whenever they needed a quick answer they would shoot us an email.

What did you find most impressive or unique about this company?

The best part about working with Sonder was that they are able to provide us exactly what we needed without us needing to be hands-on throughout the entire project. The few meetings we had with them were enough for them to understand what we needed from a new website. This ultimately allowed our small company to focus on other parts of our business as the site was being built.

Are there any areas for improvement or something they could have done differently?

Nope