What evidence can you share that demonstrates the impact of the engagement?
Overall, we’ve had great traction in the market. Every project Sombra has worked on, always gets really positive feedback from the clients that are utilizing our solution.
When it comes to the user interface layer, our clients say it's a very easy product to use and operate. Across the different types of user tiers, they’re able to use the interface without any issues. I guess that in turn is a nod towards Sombra's work.
How did Sombra perform from a project management standpoint?
Their team has this sort of magic formula. All the guys on their teams have this really positive attitude that creates a good team environment. It’s certainly evident in a lot of our calls, which were communicated quite regularly via Skype, that they've got a really good team.
They’re are also really good at mentoring. Sometimes if there’s a technical issue, we talk aspects on how we want to tackle a problem and then come up with some ideas. Their mentoring structures are great.
What did you find most impressive about them?
We were really impressed with the annunciator they created. It was created on a blank page, outside the normal scope of work, and it turned out to be an amazing product for us.
Also, from a management perspective, they're very cooperative and understanding. More importantly, they’re responsive regardless of whatever the outcome may be.
Do you have any advice for potential customers?
Because the culture between Australia and the Ukraine is quite different, don't be ambiguous in your conversation. Be straight to the point. That takes out the nuances with language and culture, and that's all I can recommend.