What evidence can you share that demonstrates the impact of the engagement?
We're on a whole other platform now, so every Android app user is thanks to them. The way the app downloads school information from our website is a lot better than it used to be. It used to be in one big file, but, now that it's split into multiple, data loading times are much faster.
We're thoroughly pleased with the app and it works exactly like we expect it to. It's driving the direction of a lot of the other apps throughout our company. It’s been really eye-opening to see what they’re capable of doing.
How did SolutionBuilt perform from a project management standpoint?
They communicated very well via email, and they were very responsive to issues that were brought up – whether it was in the design process or the technical process, when they were actually building out the app. There was never a time when I felt like they couldn't handle what we were requesting.
We used project management software on the initial build, but now that we’re just doing updates, we’re not using anything. Even during the down times when they’re doing maintenance, they’ll reach out every month to let us know exactly what they did and why they did it. I don't even have to nudge them - anytime I have to ask something or have questions about something, they’ll take care of us. They’ll either explain how to do it, step-by-step, or will handle it for us, if that’s what we want. They don’t push things off on me or try to take control. They give me options.
What did you find most impressive about them?
They're very communicative and they live up to what they say they can do.
Are there any areas they could improve?
I'm sure everyone's got room for improvement, but, I've been impressed with what they've done so far.
Any advice for potential customers?
They do such a great job, so just know what you want going in, and be sure you can articulate it. As long as you know what you want, they’ll make it for you.