What evidence can you share that demonstrates the impact of the engagement?
I’m very happy with the work they’ve done for my company. We’ve received good customer feedback, and they’ve always been there in terms of support. They proved that they had the right people and the right amount of experience to get the product off the ground.
I am not one of the technical founders, so I can’t speak to the code quality, but, functionality-wise, the first phase of the app worked as expected. There were a couple of glitches that required work, but, in terms of UI [user interface] design, the app is flawless. Bugs are expected with every app.
We received a wireframe before coding was started, in order to properly clarify everything. We could provide revisions for elements like the login screen color. We had the chance to brainstorm with SoluLab, and see their ideas as well. There were times when I actually accepted their inputs, because they looked better than what I had in mind. I have no complaints on the design or coding sides.
How did SoluLab perform from a project management standpoint?
Chintan Thakkar was hands-on in this respect, taking on a CTO role for us. I had confidence in him, and appreciated what he could bring to the table, based on his outside experience and innovative thinking. He was a good asset. He made sure to call his clients, even staying up late at night for it. When we needed help, he was always available, whether it was through a conference call, Skype, or email.
We received a breakdown spreadsheet in the beginning, detailing the cost and expected time for completing every phase of the project. I received screenshots of their work through a platform they provided. I found them to be very transparent, giving us screenshots of everything they did, every 10 minutes. This included things like keyboard activity.
What did you find most impressive about them?
The transparency, quality of work, and support we’ve gotten from SoluLab—for the amount of money we spent—were excellent. They made sure we got the best value for money.
Are there any areas they could improve?
We didn’t use a single platform for feedback, instead using Excel, Skype, or Google Docs. Some things were left out of the scope because of this. Having a single platform through which clients can send revisions would ensure nothing gets missed. I found myself struggling to find previous comments, and ensuring that those were included in the next revision. Everything else was perfect.
SoluLab delivered a robust platform that integrates blockchain in its delivery of great dining experiences. Working through holidays, the team demonstrated great commitment to the app's completion. The project manager, in particular, was exceptionally communicative and ensured a speedy delivery.