Software Dev, Design & Testing for Digital Software Co
- Application Testing Custom Software Development UX/UI Design
- $200,000 to $999,999
- Jan. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"SoloWay Technologies delivered exceptional results and demonstrated great expertise."
- Healthcare
- Berlin, Germany
- 1-10 Employees
- Online Review
- Verified
SoloWay Technologies has built custom software for a veterinary digital software company. The team has designed prototypes, developed and implemented the software, and handled testing, QA, and deployment.
SoloWay Technologies has delivered the project on time, helping end users reduce scheduling errors by 40% and improve shift coverage by 30%. The team has exceptional project management and is highly responsive, adaptive, and timely. Their proactivity, expertise, and flexibility stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of a healthcare company
Describe what your company does in a single sentence.
We provide digital software for organizing and managing emergency veterinary services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoloWay Technologies to accomplish?
- Critical thinking + solution suggestions
- Highest professional and security standards
- Fast implementation
SOLUTION
How did you find SoloWay Technologies?
Referral
Why did you select SoloWay Technologies over others?
- Great culture fit
- Good value for cost
- Referred to me
How many teammates from SoloWay Technologies were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The development process of the digital software for organizing and managing emergency veterinary services with SoloWay Technologies involved the following steps:
1. Requirement Analysis and Planning
We began by defining the key objectives:
Streamlining emergency shift scheduling for veterinary practices.
Enhancing communication and coordination among veterinarians.
Improving overall efficiency and reducing administrative workload.
SoloWay Technologies conducted detailed consultations to understand our specific needs, workflows, and user requirements. This phase included:
Identifying stakeholders (veterinarians, clinic managers, and administrative staff).
Analyzing existing processes and pain points.
Setting clear project milestones, timelines, and deliverables.
2. Design and Prototyping
Based on the requirements gathered, SoloWay Technologies designed a user-friendly interface tailored to veterinary practices. This phase involved:
Creating wireframes and prototypes for user feedback.
Ensuring intuitive navigation and a responsive design for desktop and mobile devices.
Incorporating features like shift scheduling, automated notifications, and communication tools.
3. Development and Implementation
The development phase focused on building a robust, scalable software solution with the following functionalities:
Shift Scheduling System: Allowing practices to easily create, modify, and assign emergency shifts.
Automated Notifications: Sending reminders and updates via email or SMS to veterinarians on duty.
Communication Platform: Enabling seamless communication between clinics during emergency shifts.
Data Security and Compliance: Ensuring secure handling of sensitive data and compliance with relevant regulations.
4. Testing and Quality Assurance
Thorough testing was conducted to ensure functionality, usability, and security:
Unit Testing: Verifying individual components for proper functionality.
Integration Testing: Ensuring smooth interaction between different modules.
User Acceptance Testing (UAT): Conducting trials with actual users (veterinarians and staff) to gather feedback and make necessary adjustments.
5. Deployment and Training
After successful testing, the software was deployed to live servers with the following measures:
Smooth Transition: Minimal disruption to existing operations during the switchover.
Training Sessions: Providing detailed training sessions and user manuals for veterinary staff to ensure smooth adoption.
6. Maintenance and Continuous Improvement
Post-launch, SoloWay Technologies continues to provide ongoing support, including:
Bug Fixes and Updates: Addressing any issues and releasing feature updates.
User Feedback Integration: Continuously gathering feedback for future enhancements.
Scalable Architecture: Ensuring the system is scalable for additional functionalities as the business grows.
Outcome and Benefits
The implementation of this digital software has:
Significantly reduced administrative workload and scheduling conflicts.
Improved communication and coordination among veterinarians.
Enhanced the efficiency and reliability of emergency veterinary services.
This structured and collaborative approach with SoloWay Technologies ensured the development of a tailored and effective solution that meets the unique needs of emergency veterinary services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the project with SoloWay Technologies that demonstrate progress and success include:
Increased Efficiency in Shift Scheduling:
Reduction in Scheduling Time: Veterinary practices reported a 50% decrease in time spent on organizing emergency shifts, thanks to automated scheduling and streamlined communication features.
Improved Shift Coverage: A 30% improvement in shift coverage was achieved by optimizing staff availability and minimizing scheduling conflicts.
Enhanced Communication and Coordination:
Faster Notification Delivery: Automated notifications reduced the time to inform staff about schedule changes by 70%, leading to quicker response times.
Reduced Miscommunication Incidents: A 40% reduction in scheduling errors and miscommunications was observed, resulting from centralized communication within the platform.
User Adoption and Satisfaction:
High User Adoption Rate: Over 80% of veterinary practices transitioned to the new platform within the first three months of deployment.
User Satisfaction Score: Received an average satisfaction rating of 4.7 out of 5 from veterinary staff, highlighting the system’s usability and effectiveness.
Operational Cost Savings:
Reduction in Administrative Costs: Practices experienced a 25% reduction in administrative overhead due to the automation of scheduling and notification tasks.
Lower Communication Expenses: Centralized communication within the software led to a 15% cost saving on traditional communication methods (calls, SMS, and emails).
Improved Emergency Response Times:
Faster Emergency Assignments: Emergency cases were assigned 30% faster due to the system's real-time scheduling and notification capabilities.
Enhanced Patient Care: Practices reported a 20% improvement in response times to critical emergency cases, leading to better patient outcomes.
These measurable outcomes demonstrate the project’s success in enhancing the efficiency, communication, and overall management of emergency veterinary services through the software developed by SoloWay Technologies.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SoloWay Technologies demonstrated exceptional project management throughout the development of our emergency veterinary service software. Here's an overview of their approach:
Timely Delivery:
SoloWay Technologies adhered closely to the project timeline, consistently delivering key milestones on schedule.
They utilized an agile development methodology, enabling iterative progress and allowing us to see working prototypes at each phase, which helped keep the project on track.
Any minor delays were promptly communicated with clear explanations and revised timelines, ensuring transparency and trust.
Responsiveness to Our Needs:
SoloWay Technologies was highly responsive and adaptive to our requirements. They maintained regular communication through weekly progress meetings, where we could discuss our needs, provide feedback, and request adjustments.
They were proactive in identifying potential challenges and suggested innovative solutions to ensure the software met our functional and technical requirements.
Feedback was quickly incorporated, and they showed great flexibility in making modifications without causing significant delays.
Communication and Collaboration:
Their team maintained clear and open communication, ensuring that we were always informed about project progress, risks, and next steps.
They used collaborative tools like Jira and Slack for tracking tasks and facilitating real-time communication, making the project management process transparent and efficient.
Problem-Solving and Support:
SoloWay Technologies demonstrated a problem-solving mindset, effectively addressing any technical challenges that arose during development.
They provided excellent post-launch support, ensuring a smooth transition and addressing any issues swiftly.
Overall, SoloWay Technologies delivered the project on time while being extremely responsive and adaptable to our evolving needs. Their effective project management approach significantly contributed to the success of the software development.
What was your primary form of communication with SoloWay Technologies?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive and unique aspect of SoloWay Technologies was their deep understanding of our industry-specific needs combined with their agility and flexibility in development.
Industry Expertise and Insight:
SoloWay Technologies demonstrated a remarkable understanding of the veterinary sector, especially the complexities of emergency shift scheduling and communication. Their proactive approach to identifying challenges specific to veterinary practices set them apart from other development companies.
They took the time to learn about our users’ pain points, which enabled them to design features that were not only functional but also highly intuitive and practical for our target audience.
Agility and Flexibility:
Their agile development methodology allowed us to make iterative changes throughout the project without disrupting the timeline or budget. This flexibility was crucial as it enabled us to adapt the software to evolving requirements and feedback from early users.
They were extremely responsive to our feedback, often implementing requested changes faster than anticipated, which greatly enhanced the development experience.
Problem-Solving and Proactiveness:
SoloWay Technologies consistently demonstrated a proactive problem-solving approach, anticipating potential issues before they became roadblocks.
They didn’t just execute our ideas—they enhanced them with innovative solutions and valuable suggestions that improved the software’s functionality and user experience.
Commitment to Quality and User Experience:
Their commitment to delivering a high-quality, user-friendly product was evident in every stage of development. They prioritized usability and performance, resulting in a platform that received positive feedback from our users.
They showed an exceptional attention to detail in both the design and functionality of the software, ensuring a seamless and efficient user experience.
These qualities made SoloWay Technologies an exceptional partner in developing our emergency veterinary service software. Their unique blend of industry insight, agility, problem-solving, and dedication to quality truly set them apart.
Are there any areas for improvement or something SoloWay Technologies could have done differently?
While SoloWay Technologies delivered exceptional results and demonstrated great expertise, there are a few areas where they could improve to enhance the overall experience:
More Detailed Initial Planning:
While the agile approach allowed for flexibility, a more detailed initial project scope and timeline could have helped manage expectations better.
There were a few instances where requirements evolved, impacting the timeline. A more thorough initial discovery phase might have helped anticipate some of these changes.
Enhanced Documentation:
Although the software was well-designed, the technical documentation provided could have been more comprehensive, especially for onboarding new team members and for long-term maintenance.
Providing detailed user manuals and training materials would have eased the transition for veterinary practices adopting the new platform.
Proactive Communication on Risks:
While communication was generally effective, there were a few moments where potential risks (like integration challenges with third-party systems) could have been communicated earlier.
A more proactive risk management strategy would enhance transparency and allow for contingency planning.
Post-Launch Support and Feedback Integration:
Post-launch support was reliable, but a more structured approach to collecting user feedback and planning subsequent updates could improve user satisfaction.
Implementing a feedback loop to prioritize feature enhancements based on user input would help continuously refine the product.
Scalability Considerations:
Although the platform was stable and efficient, a more detailed scalability strategy could be beneficial as user adoption grows.
Addressing performance optimization and scalability during the development phase would better support rapid growth and higher user volumes.
These areas for improvement are relatively minor compared to the overall success of the project. Implementing these suggestions could enhance SoloWay Technologies’ development process and further strengthen their client relationships.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS