Helping clients discover Digital Growth™

GOLD VERIFIED

Solid Digital is a full-service digital agency, guiding businesses to achieve digital growth through award-winning work in design, software development, and digital marketing. We believe digital value increases when businesses establish ongoing initiatives that are defined by a clear strategy.  Our team is values-driven and is recognized as one of the Best & Brightest Companies to work for in the nation.

 Solid Digital has been in business since 2006 with offices in Chicago, Illinois, and Portland, Oregon.  

 
$25,000+
 
Undisclosed
 
10 - 49
 Founded
2007
Show all +
Chicago, IL
headquarters
  • 100 N LaSalle St. Suite 1400
    Chicago, IL 60602
    United States
other locations
  • 200 SW Market St Suite 975
    Portland, OR 97201
    United States

Portfolio

Key clients: 

Hilton Worldwide, Ajinomoto, Embassy Suites, DoubleTree, Spitfire Strategies, Simple.tv, Metals Service Center Institute

IMO: Website Design & Development Image

IMO: Website Design & Development

Solid Digital, LLC was approached by Intelligent Medical Objects to develop and design a healthcare platform where patients and doctors could easily access medical data. Solid Digital also selected a new domain and prioritized SEO support. 

OwlTing UI/UX Design for Website & Application Image

OwlTing UI/UX Design for Website & Application

OwlTing approached Solid Digital to develop UI/UX Design for the blockchain streamlining platform. Working on a tight timeline, Solid Digital focused on a dashboard design, allowing companies to easily navigate between the different OwlTing features. 

Edlong: Website Design & Digital Marketing Partnership Image

Edlong: Website Design & Digital Marketing Partnership

Interested in incorporating social media into their marketing strategy, Pine Tree contacted Solid Digital. Solid Digital developed a microsite for Pine Tree's Prairie location including information about the tenants, current promotions, and a newsletter. Based on user feedback, Solid Digital designed a mobile-first model. Since its release, this design has been applied to Pine Tree's other sites. 

Edlong: Website Design & Digital Marketing Partnership Image

Edlong: Website Design & Digital Marketing Partnership

Redbox OTT Apple TV App Design & Development Image

Redbox OTT Apple TV App Design & Development

Tillable Website Marketing Strategy, Design & Development Image

Tillable Website Marketing Strategy, Design & Development

GoChip OTT Application Design & Development Image

GoChip OTT Application Design & Development

Thermoflex Website Redesign Image

Thermoflex Website Redesign

Metals Service Center Institute Mobile App Image

Metals Service Center Institute Mobile App

Priceline Intranet Image

Priceline Intranet

Reviews

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Web Dev & Design for Farming Marketplace Startup

“Solid Digital was able to work quickly and exceed expectations for deliverability, which almost never happens.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Ongoing
Project summary: 

Solid Digital, LLC built a WordPress website, developing the site architecture and matching the design to the startup’s brand. They set up tracking, reporting, and a page builder. They now maintain the site.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Jordan Kull
Growth Marketing Lead, Tillable Inc.
 
Verified
The Review
Feedback summary: 

The functional, well-designed site has not only garnered high praise but also seen a 50% increase in traffic. Solid Digital, LLC went out of their way to complete the work on the client’s strict timeframe, ultimately delivering a month ahead of schedule. Their creativity was noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the growth marketing lead at Tillable. I was the first employee. We’re a startup out of Chicago. We now have about 30 employees. We help landowners find farmers to farm their land, and we help farmers find new land to farm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

They helped us build a new website. Our marketing team wasn’t able to make any edits to our existing website without going through the development team, so we needed a complete CMS platform to manage our website.

SOLUTION

What was the scope of their involvement?

Solid Digital designed our website and helped us put together a look and feel that was easy for an older audience to read and take in information from. We tore down our old website, so they were basically starting from scratch. They helped us get onto WordPress so that we can easily make updates and changes ourselves. 

They built out every page and form on our site. They also helped with tracking and reporting, and just the overall site architecture and page layout. They matched our brand to the website.

As a marketplace with a dual audience, we have to talk to two people at once, and Solid Digital helped us strategize what actually went on the website and how that customer journey would go. Also, as a startup, it’s important that we continue to build new web pages and offer new opportunities, so they implemented a drag-and-drop page builder called Elementor. They taught us how to use it.

What is the team composition?

We worked with about seven people in total. We had a project manager, account manager, creative director, junior art director, and then programmers who helped build the forms.

How did you come to work with Solid Digital, LLC?

A friend recommended them.

How much have you invested with them?

It was around $50,000–$60,000.

What is the status of this engagement?

Our work together began in May 2019, and we’re still on a maintenance plan with them. They delivered the website within 2–3 months in August 2019, which was a month ahead of schedule.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our page speed is much better. We saw 50% more website traffic. We were also able to do A/B testing on the website and capture more leads. We went from 40 to 200 leads a month, which is probably more directly tied to advertising.

How did Solid Digital, LLC perform from a project management standpoint?

They’re excellent. We were on a very strict schedule, and we got everything done a month before we were scheduled to. They went out of their way to make sure that we got everything on time and that we were happy.

They used Basecamp to provide us with updates on the design direction and everything like that. Now that we’re on the maintenance plan, they’re quick to answer any requests that we have.

What did you find most impressive about them?

Their creative work sets them apart. They really got a feel for who we were, and they were able to make a website that reflects our brand. We get tons of compliments on the way our website looks, especially in the somewhat antiquated industry of agriculture. We were able to make a nice, clean website that is running very smoothly.

In my previous job, I built websites, and I never got a website finished on time. Solid Digital was able to work quickly and exceed expectations for deliverability, which almost never happens.

Are there any areas they could improve?

No.

Any advice for potential customers?

You’re in good hands, so go with their advice on web trends. Definitely do the Elementor training so that you can make edits yourself after they’ve built the website. Just trust their creative instincts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing & Advising for Construction Supply Company

"It’s a perfect blend of strategy, intellect, and laughter."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jul. 2019 - Ongoing
Project summary: 

Solid Digital, LLC manages SEO and PPC campaigns for a small group of companies. They encouraged their partners to write blog content and post it on LinkedIn.

The Reviewer
 
1-10 Employees
 
Gilberts, Illinois
Kat Gordon
President, Municipal Marking Distributors
 
Verified
The Review
Feedback summary: 

The project brought in new customers and increased engagement on social media. Solid Digital, LLC provides high-quality work and their growth strategy sets them apart from other marketing agencies. They managed the project effectively by dividing up each role to a specialist.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Municipal Marking Distributors (MMD) and Flat Can Recycling. MMD is a construction supply company and we specialize in the paint that marks underground utilities and also the little sticks of wood that land surveyors and excavators pound into the ground for infrastructure development. Flat Can Recycling is much simpler. We recycle spray paint.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

We’re a very small group of companies and we knew that we wouldn’t be good at marketing because we’re spinning so many plates. It’s not our area of expertise. We were looking for a marketing company that could teach and guide us on the best way to achieve our marketing goals.

SOLUTION

What was the scope of their involvement?

They helped me with both of my companies. They were hired as consultants because, at the time, we were a company that had a very small budget.

There were other projects that we were able to do budget-wise with them such as design work, direct mail, and SEO. It was really nice to have the choice to be able to work with them and them not forcing us to use them for everything because the budget wouldn’t allow for it. The things we could afford that they do really well, we did.

We’ve done a lot of paid advertising together. The first paid advertising project we did together, we didn’t attract any buyers. There was no real buzz or anything around it. We kind of knew because we were selling a niche product to an older age profession. It was kind of testing out the paid advertising just to make sure this is not where we need to be which is kind of weird. The other projects we’ve done with them, we’re definitely doing paid advertising on a product that is very niche but a different animal. Sometimes with paid advertising, if it’s not successful, it sort of is because at least you know your target market isn’t buying this stuff online and that’s okay.

They thrust me into the world of social media. We’ve written a ton of blogs and things like that. They pushed me into writing blogs and I wrote about the company and the culture that we have here. We put it on our website and on LinkedIn.

We have an action plan for the next few months. We’ll continue to work together.

What is the team composition?

I got really lucky because the president of Solid Digital, LLC lives about 30 minutes from my office but he works downtown Chicago which is about 1 ½ hours. I got very lucky because he was able to come to my office to meet with me the first time. I felt that was really special. It was also nice, at the time, pre-pandemic, that he could come and see our space, our warehouse, and get a vibe about who we are and what we do. I also worked with Jessica (Engagement Manager), who has since moved into a different role. She was a huge contact. Now I have Marla (Digital Marketing Strategist) who does the same thing. There’s another lady, Diana (Director of Experiences) that takes your digital pulse. When you meet with them, they send you a survey of how you’re feeling about them. The list goes on and on. I feel like I’ve had a lot.

How did you come to work with Solid Digital, LLC?

I was hesitant to work with a marketing agency because they’re often really expensive. I found them through a small business contact. Somebody else who owned a business referred them to me.

We wanted somebody who would be with us for the long haul because we don’t like to work with vendors as a one and done type of situation. We like to create long lasting relationships. We were also looking for a good culture fit. The final thing was any work we did together would be measurable. We would give them the problem we wanted solved and they’d come up with a solution. We’d figure out who implements it and whether it worked or not. Those are the three things we were looking for.

How much have you invested with them?

We spent $20,000–$25,000.

What is the status of this engagement?

We started working together in July 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s been several success metrics met. We’re a very culture-based company. We spent most of 2019 with Solid Digital, LLC portraying our brand to match who we are internally as a company so that there’s no blurred lines between what we do within the office, our attitude towards each other, customers, vendors, and the outside world. It sounds like rainbows and butterflies but for us, bridging the gap so there’s no work life, but it’s all one big thing, it was huge.

When I met with them, our sister company, Flat Can Recycling, was just like a pipedream. It wasn’t an S corporation yet. Another success metric is taking a company, that at the time, was a pipedream and turning it into an actual corporation which it is now. That’s huge.

We do get new customers from it and get conversations going. That is a huge success in my mind. It’s opening the door. For us, to have over 300 views of our blogs is big because we’re such a tiny company and totally unknown.

Getting conversation going from all the social media stuff has been a huge success. They formed a system of how we track blue chip customers. There’s a certain criterion for that. There are also other types of customers that there’s more opportunity to engage with them or there’s just customers that are unknown and they created a system for us to do that as well. I’m really not giving them justice. They’ve done so much for us.

How did Solid Digital, LLC perform from a project management standpoint?

Project management is really good. They have dedicated people to managing it. If you drew a circle and wrote the word project in the middle, that’s sort of how they operate. Then there’s spokes coming out of it of all the people that help make it happen rather than thinking of a project manager connected to all these other people. It’s almost like they make your project the center of everything and they pivot around the circle.

They have this really cool system called The Digital Growth. Jessica managed all of our digital growth reporting and she facilitated between my questions and the rest of the group. Everybody there has different roles. Pete (UX/UI) did our design work. She kept things moving and organized. I have a lot of interaction with them. They all have very specific roles there and I have no idea how they communicate with one another but they’re all informed which is really amazing. We had graphics created for our truck and they were all involved in that process. They’re all very informed.

We get an action together that covers about a three month time period. We have action steps. It works very well for us.

What did you find most impressive about them?

The quality of everything they do from how they contact you to the strategy and digital measurements they do surrounding their marketing is really impressive. Their whole digital growth program, which is how they measure their marketing strategies that they provide, totally sets them apart. I’ve talked to other people and nobody’s even heard of it or doing it. That’s the number one thing that they provide. The other part of it is they’re such a humble company. They’re so professional but they laugh and joke and roll with the punches. It’s a perfect blend of strategy, intellect, and laughter.

Are there any areas they could improve?

I don’t know their trajectory. I don’t know if they want more small businesses like mine. I don’t know where they’re headed.

Do you have any advice for potential customers?

Sit down and have a conversation with them. I’d think a new customer would need to know the direction they’re heading. They don’t need to know all the details or the how they’re going to get there but have an idea about the kind of goals you want to set for your business. Be prepared to talk about that and be open-minded.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & SMM for Commercial Real Estate Company

"They’re a forward-looking design team that wants products to not only look beautiful but also be functional."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - May 2020
Project summary: 

Solid Digital, LLC redesigned a WordPress website, and integrated search and filter features to streamline the UX. They created and managed Facebook pages including ad spend to support promotion initiatives.

The Reviewer
 
51-200 Employees
 
Northbrook, Illinois
Graham Grochocinski
EVP, Pine Tree
 
Verified
The Review
Feedback summary: 

The team delivered an intuitive website with valuable search capabilities that generated positive feedback from stakeholders. Solid Digital, LLC established a notable social media presence, helping to secure thousands of followers. Their impressive industry expertise ensures future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive vice president and director of marketing for Pine Tree. We’re a real estate company that manages shopping centers all around the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

Our company expanded from 30 employees to well over 100 and grew our portfolio from 30 properties to nearly 130. The growth occurred overnight as a peer joined the Pine Tree ranks.

In anticipation of that growth, we wanted to refresh our website. One of our biggest challenges was figuring out a way to import all of the new property data into a platform and make that information searchable.

SOLUTION

What was the scope of their involvement?

Solid Digital helped us redesign and launch a revitalized website. To help us nail down the initial design, their team used InVision. In the end, all of their work was done in WordPress. They built a system from the ground up that allows users to filter their searches and find the properties that fit those constraints.

Their team also helped to grow the social media presence of individual shopping centers. They managed Facebook pages, reached out to the stores to help them promote their own businesses, and communicate with our communities. Their team not only managed the content but also the ad spend.

What is the team composition?

In terms of the social media project, there were usually 3 people involved. We had an account manager, a social media manager, and a content creator on the team. On the website project, we worked with their creative director, CEO, web developers, and marketing managers.

How did you come to work with Solid Digital, LLC?

We initially worked with a company that eventually merged with Solid Digital. We’ve worked with them off and on ever since.

How much have you invested with them?

The website redesign cost $30,000. We spent about $70,000 annually on their social media services.  

What is the status of this engagement?

With Solid Digital proper, our engagement started around April 2017. We just wrapped up a project in May 2020. We don’t an active engagement, but I certainly hope to work together again in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We always wanted to have a property search function, which made our website more usable. They spotlighted our brand when our portfolio expanded. The expansion happened during an industry lull, but we got positive feedback about our growth, our website, and its new functions.

We have to give their social media team credit for being data-driven and analytical. Their team helped us start Facebook pages from scratch. Each page now has thousands of followers. The pages continue to be our primary method of marketing on behalf of our shopping centers. Their team was essential in spearheading these campaigns and implementing best practices.

How did Solid Digital, LLC perform from a project management standpoint?

Solid Digital was always in control. Their team pushed the website development, which had a tight deadline. We came to them in November and rolled out the new site just after the new year. That’s a testament to their project and time management skills.

On the social media side, we always felt like their favorite client. Likewise, they’re one of our favorite vendors. It was easy to get in touch with them.

What did you find most impressive about them?

Their team is expert at what they do. They’re a forward-looking design team that wants products to not only look beautiful but also be functional. They combine that perspective with heavy data analytics, which we emphasized in both projects. On our social media profiles, their team dove into demographics and ran different A/B tests for ads. I really appreciated their combination of left and right brain capabilities.

Are there any areas they could improve?

No, I always found them to be personable.

Do you have any advice for potential customers?

It’s helpful to be honest and share your initial vision. They excel at creating a vision if you allow them to do that. If you can formulate an opinion, their team will help to achieve your goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Metals Trade Association

"Their team was able to answer my questions."

Quality: 
4.0
Schedule: 
4.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

Solid Digital, LLC designed and developed an online learning module to update the curriculum for a metals trade association. The team continues to provide development services to support the company website.

The Reviewer
 
11-50 Employees
 
Rolling Meadows, Illinois
VP, Metals Trade Association
 
Verified
The Review
Feedback summary: 

Solid Digital, LLC successfully delivered the module, which better meets the needs of online learners. The team dedicated expert project management resources, streamlining communication and encouraging progress. Their professionalism and responsiveness to feedback led to a satisfying final product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m vice president of an association for the metals trade.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

We originally asked their team to put together new curriculum for today’s learner.

SOLUTION

What was the scope of their involvement?

Their team worked on our online product training. One of our experts developed the content and created the curriculum through voice over with text. After receiving that layout, I formatted the curriculum to suit Solid.

They created mockups and wireframes, eventually building the online learning module and implementing the curriculum. Their team collected information through Google Docs where our team posted content such as pictures, which Solid adapted.

Now, they work on web development projects. Their team updates our company website.

What is the team composition?

In the beginning, I met with 3–4 people. Once the project started, one person from their team led it. Amber (Director of Production) was my main point of contact.

How did you come to work with Solid Digital, LLC?

My colleague started our relationship with Solid.

What is the status of this engagement?

We started our relationship in 2018, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Amber let us know exactly what their team needed from our expert. She constantly gave us timelines, so it was helpful to have her as my main point of contact. We were able to keep the project moving forward.

How did Solid Digital, LLC perform from a project management standpoint?

We collaborated through Basecamp and communicated easily. We told them which slides needed which pictures. If we went too long without talking, Amber checked-in, which was helpful. She ensured that the project moved forward. The project was done extremely professionally. When we provided feedback, they fixed the issues.

What did you find most impressive about them?

Amber was fantastic. Their team was able to answer my questions.

Are there any areas they could improve?

We completed our full contract with them but moved forward with our expert because they understood our industry. This reduces the chance that we'll have to re-start tasks due to misunderstandings. Solid needed a greater amount of information than we anticipated. Their team had the intent to improve, so the intent was fantastic. But the result wasn’t there.

We also used Google Docs, which was cumbersome for our team. We had to take extra time to create the content in the format that Solid preferred. There would’ve been a happier relationship between our teams if there was more leeway with the platforms.

Do you have any advice for potential customers?

Work with Amber. She was amazing.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Maintenance for Philanthropic Foundation

“They’re good at keeping track of the broader picture, striving to maintain the timeline despite delays.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2018 - Ongoing
Project summary: 

Solid Digital, LLC provides on-demand support for a website migration to WordPress CMS. They worked with Elementor and have redesigned each site, adding new functionality while focusing on content.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Digital Lead, Philanthropic Foundation
 
Verified
The Review
Feedback summary: 

Solid Digital, LLC ensured a smooth transition and continues to provide ongoing maintenance. As a result, the sites never experience sustained downtime. The team worked quickly on urgent issues to ensure a smooth process. Partners can expect to work with a team dedicated to customer satisfaction.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital lead for a philanthropic foundation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

We migrated from Legacy software to a WordPress CMS on our website platforms. We were looking for a company to provide support for all of those platforms.

SOLUTION

What was the scope of their involvement?

They provide on-demand support, including troubleshooting, adding functionality, and upgrading four websites. 
They are currently working on a redesign of the main website for the foundation. Their creative team is putting together a whole new look and feel for the site. They are creating a clean aesthetic with a mobile-first design scheme that looks great across all platforms, including desktop. 
The website is straightforward and content-oriented. They are helping us add a blog, making it a bit more editorial focused while threading related content around the site in relation to various initiatives and grant-making programs of ours.
They did initial concepts; flat wireframes and well-designed examples of different templates. We are working collaboratively, in real-time, on visual design.
They’ve also been helping us with Elementor WordPress; it allows for designing templates in a forward-looking way. They are helping us stitch together the modules within templates. 

What is the team composition?

Depending on the support workload, there are 5-6 people we interact with. For the redesign, it has mostly been their creative lead working with our account lead.

How did you come to work with Solid Digital, LLC?

I have known Jesse (CEO & Partner) and Travis (COO & Partner) for a long while, and have worked with them on projects in the past. I knew they were dependable and scalable, and I wanted to work with them.

What is the status of this engagement?

We began working together around June 2018, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve never suffered any kind of sustained downtime; we’ve been able to solve every problem that has arisen. Even though they didn’t build or design it, they’ve helped us clean the build after we had migrated from Drupal to WordPress CMS.

They work quickly on urgent issues. For example, we launched a project slightly early and, due to stringent security systems in place, we had to maneuver through a lot of unexpected security hoops. They worked late, and over the weekend, to get us visible.

How did Solid Digital, LLC perform from a project management standpoint?

There aren’t a lot of “projects” in the support realm; it’s more solving issues or publishing code, testing QA, pushing to production, etc. With the redesign, they set up a solid project plan, and are flexible in dealing with the unexpected modifications we encounter on a weekly basis. They’re good at keeping track of the broader picture, striving to maintain the timeline despite delays.

What did you find most impressive about them?

They are well-resourced with a priority for client satisfaction. For example, they have regular assessments for clients to fill out regarding how they feel about the way things are going. If I had an issue, I’m confident it would be addressed quickly and thoroughly.  They have shown that they expect internal accountability and the leadership is visible in client relationships. They also offer different tiers of service, allowing clients to customize the level of involvement they require. 

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

They are an established firm with great expertise, without giant administrative overhead. 

5.0
Overall Score They have exhibited trustworthiness and an ability to deliver, technically and creatively.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    The investment is worth the return of what they provide.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & App Dev for Express Carwash Company

"The amount of energy, time, and focus that Solid Digital invests in each project shows that they care."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Ongoing
Project summary: 

Solid Digital, LLC is developing a carwash app that allows users to create accounts and sign up for a loyalty rewards program. They are also adding features to allow members to access unlimited vacuum codes.

The Reviewer
 
501-1,000 Employees
 
Agoura Hills, California
Ash Delrahim
VP, Bliss Car Wash
 
Verified
The Review
Feedback summary: 

In addition to producing high-quality work, Solid Digital, LLC is an extremely professional partner. They continue to invest both in the product they are creating as well as their working relationship. The team is punctual, accessible, and willing to immediately address any challenges that arise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Bliss Car Wash, an express carwash company located in Southern California. Our machines do all the work; we only do exterior washes with the option of self-serve vacuuming around the property.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital?

The carwash industry is very old-fashioned and stuck in its ways. It’s very rare to make technological advancements in the industry. We wanted Solid Digital to advance our technology in many different ways. 

First, we wanted them to help us with our online presence and with signing up members through our website. This also led to us wanting to create our own app that will give members access to their vacuum codes.

At some properties, we have limited-time vacuums, which require a code. To make it easier, we wanted members to have a continuous code that they could pull up on their apps so that we wouldn't need to keep refreshing their code.

Additionally, we wanted to reward our members and non-members by allowing them to create accounts. This would allow us to reward them for continuously working with us.

Before we met Solid Digital, we were working with another company that wasn't doing very well.

SOLUTION

What was the scope of their involvement?

Solid Digital is currently building our app. They’re adding functionality that will allow members to pull up their vacuum codes. The team also revamped our website, taking it to a more technologically advanced level.

What is the team composition?

We work with a project manager, an app developer, and two designers. We’re very friendly with the CEO who sometimes oversees the project as well.

How did you come to work with Solid Digital?

Our head of IT had done some work with Solid Digital’s CEO previously, and he mentioned that they were a good candidate for building out our app. We got bids from other companies, but this team showed unmatched professionalism right off the bat.

Solid Digital is based in Chicago and Portland, but hey flew their CEO, COO, and web designer down to our offices to meet with us. This professionalism was great. With the other company we worked with, we only saw them once every quarter. 

How much have you invested with them?

So far, we’ve spent $200,000.

What is the status of this engagement?

In May 2019, we gave them a small project which involved building out our e-commerce platform. We’re still working with them, and we’re in the final stages of the app development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Solid Digital’s quality is above standard. You would think you were paying millions of dollars for what they’re doing. I honestly couldn’t be happier.

Our entire team is extremely happy with the work that the team is producing. They are always on time and very appropriately-priced for the work they do and the time and energy they’re putting in. 

How did Solid Digital perform from a project management standpoint?

Their structure is refreshing and on point. It’s very easy to reach out to them when needed. We’ve only had one delay because of COVID-19. As a whole, everything that they do is extremely professional and on time.

We look forward to having our bi-weekly meetings because they bring the type of energy, experience, and knowledge that makes us feel comfortable in their work. Everyone in their corporate structure is always there to help and lend a hand.

Even when they’re pressed for time, there’s always someone available to speak to us when the rest of the team might be busy working on another project. There’s never a time when we can’t get a hold of them. We use Basecamp.

What did you find most impressive about them?

The amount of energy, time, and focus that Solid Digital invests in each project shows that they care. We don’t know if we’re on the smaller or bigger side of their client base, but it doesn’t matter because they put in the same energy across the board. 

Are there any areas they could improve?

No, I honestly don’t have suggestions. Every time we’ve had an issue, it’s been addressed immediately. They communicate constantly with us, and we’re able to communicate easily when we’re disappointed about something.

The team always takes our issues and handles them. Nothing is ever going to be perfect when working with another company, but Solid Digital makes the process easy. When we have a problem, they encourage us to communicate it as soon as possible.

Do you have any advice for potential customers?

Be open and honest with them, and set your expectations from the get-go. They will rarely set the bar lower than you do. As I mentioned before, I was truly impressed when they showed up to our offices from two different states just for a couple of hours.

Our CEO, who has been in the carwash for a long time, was beyond impressed with Solid Digital’s professionalism.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Home & Car Warranty Companies

"They were always on target with timing and budget."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. - Dec. 2019
Project summary: 

Solid Digital, LLC developed and designed two new websites for the client. They also worked on SEM and assisted with digital strategy.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Debbie McKean
CMO, Aegis Home
 
Verified
The Review
Feedback summary: 

The team at Solid Digital, LLC was able to deliver within tight deadlines without compromising quality. They are agile, smart, and communicative. The team possesses both creative and technical expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO for two companies: a home warranty company and a car warranty company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

Our websites were very outdated so we wanted to find a vendor to help us with the design and development of new sites. 

SOLUTION

What was the scope of their involvement?

The team took care of the development, design, and SEM for both sites. They helped us choose what platform to develop our sites on. We went over wireframes and branding with their team at the beginning stages of the project. They helped us refine our image and consulted us on how to manage our digital media presence. 

What is the team composition?

My main point of contact was Jessica (Engagement Manager, Solid Digital, LLC). I also worked with a developer and Derek (Creative Director, Solid Digital, LLC) who worked on the creative aspects of the sites. 

How did you come to work with Solid Digital, LLC? 

I was searching for firms in the Chicago area and Solid Digital, LLC kept popping up because of their great reviews. I met with them and was very impressed by their strategy, abilities, and willingness to work with me. 

How much have you invested with them?

We spent over $20,000 on this project. 

What is the status of this engagement?

We began working together in October 2019 and the sites were launched about two months later, in December. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any specific metrics to share, but I’m very happy with their work. They add value to every aspect of the project and I enjoyed working with them. We have two wonderful websites with no issues. 

How did Solid Digital, LLC perform from a project management standpoint?

They were always on target with timing and budget. They were also keen to keep me on track and would reach out to make sure they had everything to keep moving forward. 

What did you find most impressive about them? 

Their ability to be agile was impressive. They are unbelievable partners who are smart and strategic. 

Are there any areas they could improve?

No, it was a really good experience. 

Do you have advice for potential customers? 

I highly recommend working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Civil Engineering Firm

"...they're just a fun group to work with!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Dec. 2019
Project summary: 

Solid Digital, LLC tried to create a new website for a civil engineering company. They aimed to deliver a creative and aesthetically-pleasing platform that would enable the company to recruit the best talent. 

The Reviewer
 
51-200 Employees
 
Oak Brook, Illinois
Chloé Daniels
Senior Manager, Marketing & Communication, OMEGA
 
Verified
The Review
Feedback summary: 

Solid Digital has been by far the best vendor that the client's ever worked with. They delivered a website that's been well-received both internally and externally; it has successfully increased the number of prospective recruitments. Their professionalism, expertise, and creativity go unmatched.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

OMEGA is a civil engineering firm focused on construction. My role is Senior Communications and Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Solid Digital, LLC?

We hired Solid Digital to create a new website for our company.

What were your goals for this project?

We wanted our website to rival those of our competitors but also be more creative. The main purpose of our website isn't necessarily to secure future jobs, but more so it's focused on recruiting the best talent. We wanted the website to be easy to use, creative and photo-centric.

SOLUTION

How did you select this vendor?

Solid Digital had the best of everything! Not only is their team great, but their portfolio is incredible, and their professionalism is unmatched. Plus, their price point was right where we wanted to be.

Describe the project and the services they provided in detail.

Created a new website for us Did market research Created two options for us to choose from Meeting coordination Graphic creation Photo editing Copy writing Project Management

What was the team composition?

They had three people we worked with consistently, and a few others who would come in for different things. One designer/developer, one project manager, and one creative director.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients and employees really like the website and it's been attracting more recruits!

How was project management arranged and how effective was it?

So well! They arranged weekly meetings to stay on top of tasks and used Google drive and Basecamp which made everything pretty easy to manage.

What did you find most impressive about this company?

Working with the Solid Digital team is an absolute joy. By far the best vendor group I've ever had the pleasure of working with-- which is saying a lot because I have worked with some incredible and creative vendors in the past. Their professionalism combined with their expertise, organization and creativity is unmatched.

Plus-- they're just a fun group to work with! Solid Digital hires the types of people you'd grab a beer with after work after accomplishing all the things. They were exactly what we were looking for in a vendor-- experts who are willing to manage the project from start to finish. We didn't have to micromanage them or ask for updates-- they were always on the ball and one step ahead of us. 10/10 would hire again.

Are there any areas for improvement?

Nope.

5.0
Overall Score You will NOT be sorry if you hire Solid Digital. All around amazing team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy-- we just had to reach out.
  • 5.0 Cost
    Value / within estimates
    I'd say it's on par with what other companies offered, although I feel like we got higher quality for the price.
  • 5.0 Quality
    Service & deliverables
    Top notch both in creativity and professionalism
  • 5.0 NPS
    Willing to refer
    10/10 would refer.

Custom Mobile Bidding Software for Nonprofit

"They evolved with us as we went through, and the result was more than we could have hoped for!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Nov. 2019
Project summary: 

Improving upon the previous iteration, Solid Digitial, LLC created a custom software solution to facilitate a fundraising auction. The new design would feature better UX and be compatible with mobile devices.

The Reviewer
 
1-10 Employees
 
HILLSBORO
Stephanie Buchanan
¡Salud! Coordinator, Tuality Healthcare Foundation
 
Verified
The Review
Feedback summary: 

Solid Digitial, LLC took a complex premise and provided effective workarounds to meet the client's needs. Their solution offered different ways for users to participate in the auction, even if they weren't physically there. During the event, bid numbers also increased notably.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

¡Salud! The Oregon Pinot Noir Auction is an annual auction in Oregon's wine country, put on by the Tuality Healthcare Foundation. Proceeds from this two-day event fund healthcare and outreach to Oregon's vineyard workers and their families.

As the Event Coordinator, I work with the community to develop support for the events, coordinate all logistics and public relations, and manage volunteer committees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Solid Digital, LLC?

One of our events, the Big Board Auction, relies on a custom software to track and display guest's bids.

The software we had been using for 10+ years had been developed by a volunteer team, and was being maintained by volunteers who flew in once a year for the event.

The front-end design was in need of a major face lift, but the current team could not support this. Also, the risk to fundraising was considerable if the volunteer team was unable to attend for some reason.

We were looking to transition the software to a local contact, and explore ways to improve the user experience and expand our capacity in the process. We needed a team with an understanding of both front and back end design and a way to integrate cell phone bidding into the new design.

What were your goals for this project?

Our goals were to transition the project to a local contact, to dramatically improve the front-end design, and to look for ways to increase capacity by adding mobile bidding capacities. We anticipated that project would aid us in raising funds to support our non-profit.

SOLUTION

How did you select this vendor?

Starting with our steering committee, we circulated an RFP and asked for recommendations of local vendors. After discussing a few vendors, we began the process with Solid Digital.

One of our key committee members and staff were involved in moving the decision forward, and the budget and scope was brought to the committee before the project moved forward.

It was important that we were working with someone who could complete the project under the timeline, and that would be available to support the product during the event.

Describe the project and the services they provided in detail.

Using an existing bidding database, they developed a new bidding display, created a brand new mobile bidding experience giving guests the option to bid from their phone and receive text message notifications, and created a bidder registration process. They needed to take into consideration the many ways bidder information enters the system and created solutions based on the nuances.

What was the team composition?

We worked with a central project manager throughout. We began with design and transitioned to back-end, function design. We worked with about five central people over the course of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

One of our goals was adding bidders to the event who were not physically at the event. We saw about 50 bidders register who were not attendees, and two of those bidders were successful during the event.

We saw many more bid during the event as well. With limited capacity in our venues, being able to add potential supporters to this event through mobile bidding is a great investment for our future.

How was project management arranged and how effective was it?

Project management was very effective. We used regular video calls to review design, and used Basecamp to track conversations and files.

What did you find most impressive about this company?

We were most impressed by their patience and ability to distill what seemed like a complex issue into workable solutions. Our team was not very technically versed, so having an expert who could dream up solutions was such a gift. They evolved with us as we went through, and the result was more than we could have hoped for!

Are there any areas for improvement?

Nope.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development for Online Agricultural Marketplace

“They offered a lot of solutions, and they had a great understanding of WordPress.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Aug. 2019
Project summary: 

Solid Digital, LLC developed a new WordPress website for a farmland rental marketplace. They used Gravity Forms to facilitate data capture, integrated an Agile CRM, and managed all the site design.

The Reviewer
 
11- 50 Employees
 
Chicago, Illinois
Jessie Atchison
VP of Marketing, Tillable
 
Verified
The Review
Feedback summary: 

All performance indicators improved within a month of the launch, and Solid Digital, LLC continues to help the brand evolve. They are dedicated to the site’s success, and they worked hard to deliver the finished product ahead of schedule.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're an online marketplace for farmland rental. I'm the vice president of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

Our first website was made in a hurry and had outlived its usefulness. We faced technical issues, and the site wasn't working the way we needed it to. We wanted to integrate our CRM, improve opportunities for lead capture, and create a better site structure overall.

SOLUTION

What was the scope of their involvement?

They've worked with us on website strategy, design, and development. The new site was built from scratch in WordPress, and Solid helped us better facilitate lead capture from the site and get data into our CRM in a smooth and easy way. Solid helped us build Gravity Forms to facilitate data capture from the site and get data into our CRM in a smooth and easy way. We started with a strategic kickoff meeting, then they came back with some wireframes. We iterated on those wireframes, then they managed all the design.

What is the team composition?

Our main point of contact throughout the project was our project manager. We also worked with a creative director and a number of developers.

How did you come to work with Solid Digital, LLC?

We evaluated several agencies to help us build a new site. I knew about Solid Digital from my experience at another agency. A client of mine used them, so I knew how they worked and had a good idea of their capabilities. We ultimately chose them for their proximity and their understanding of our business and how we needed the website to play into our marketing efforts. They had great examples, and we had a good rapport with them right away.

What is the status of this engagement?

We started working together in May 2019, and we launched in August 2019. Now, we have a support agreement with them for ongoing maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within a month of our launch, traffic, time on site, conversions, and page views all went up. People engage with our content, and all the analytics are positive. They beat all our previous performance indicators by a wide margin, and they continue to help us evolve. Overall, we were really happy with Solid Digital's level of dedication. We always felt like a priority, even though I know they had other clients. They sped up the timeline and made sure we met all our deadlines. From the beginning, they were willing to do whatever it took to make sure we were successful.

How did Solid Digital, LLC perform from a project management standpoint?

We were really happy with their project management. I have an agency background, and I've launched several websites in my career. This was the first site I've ever worked on that launched early. We worked very well together, and they were extremely responsive and proactive. They took the challenge seriously, and they made sure the quality met our standards. We used Basecamp to manage the project, and we also had a dedicated Slack channel.

What did you find most impressive about them?

They really focus on digital deliverables, and they had a deep knowledge in specific areas. They offered a lot of solutions, and they had a great understanding of WordPress. They were very smart, and they're good people to work with. They care for their clients, and they make sure everything works.

Are there any areas they could improve?

There were a couple of last-minute fixes that took a little while, but we did push for an early launch. I understand why those little issues came up, and I don't have any complaints for their work overall.

Do you have any advice for potential customers?

Communicate with them. They make themselves very available and are very good about checking in. If you follow their process, your project will run smoothly and your site will launch on time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If I could rate them higher, I would.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Solid Digital, LLC
Status
Active
Jurisdiction of Formation
Illinois
Id
06058132
Date of Formation
Nov 15, 2016
Last updated
Jul 14, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 14, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
September 28, 2020