What evidence can you share that demonstrates the impact of the engagement?
Solid Digital’s quality is above standard. You would think you were paying millions of dollars for what they’re doing. I honestly couldn’t be happier.
Our entire team is extremely happy with the work that the team is producing. They are always on time and very appropriately-priced for the work they do and the time and energy they’re putting in.
How did Solid Digital perform from a project management standpoint?
Their structure is refreshing and on point. It’s very easy to reach out to them when needed. We’ve only had one delay because of COVID-19. As a whole, everything that they do is extremely professional and on time.
We look forward to having our bi-weekly meetings because they bring the type of energy, experience, and knowledge that makes us feel comfortable in their work. Everyone in their corporate structure is always there to help and lend a hand.
Even when they’re pressed for time, there’s always someone available to speak to us when the rest of the team might be busy working on another project. There’s never a time when we can’t get a hold of them. We use Basecamp.
What did you find most impressive about them?
The amount of energy, time, and focus that Solid Digital invests in each project shows that they care. We don’t know if we’re on the smaller or bigger side of their client base, but it doesn’t matter because they put in the same energy across the board.
Are there any areas they could improve?
No, I honestly don’t have suggestions. Every time we’ve had an issue, it’s been addressed immediately. They communicate constantly with us, and we’re able to communicate easily when we’re disappointed about something.
The team always takes our issues and handles them. Nothing is ever going to be perfect when working with another company, but Solid Digital makes the process easy. When we have a problem, they encourage us to communicate it as soon as possible.
Do you have any advice for potential customers?
Be open and honest with them, and set your expectations from the get-go. They will rarely set the bar lower than you do. As I mentioned before, I was truly impressed when they showed up to our offices from two different states just for a couple of hours.
Our CEO, who has been in the carwash for a long time, was beyond impressed with Solid Digital’s professionalism.