What evidence can you share that demonstrates the impact of the engagement?
Most importantly, I had a satisfied client. I was the main point of contact throughout this project, acting as the conduit between SOLID and the client. We’ve worked with this client for a long time, we have a great relationship with them, and I hoped to do business with them in coming years. It was important to me that they were satisfied with the entire process and the result.
The client had a great experience and saw the desired results. The website became a lot easier for them to use, and fewer user details fell through the cracks when compared to their previous manual process. That was probably the biggest win.
How did SOLID perform from a project management standpoint?
I never had any questions about the process or schedule. They adhered to the timeline they set, and I always knew where I stood. If they ever needed anything from me, they communicated it. Everything was very clear, and I had no complaints. We used phone, email, and videoconferences for communication.
What did you find most impressive about them?
They asked a lot of great questions outside of my area of expertise. I’m in the creative services business, and I leave the in-depth field knowledge to developers. SOLID asked me about things I hadn’t considered and explained concepts in layman’s terms. They showed knowledge of the backend QA and made any changes we requested.
Do you have any advice for future clients of theirs?
SOLID is like every other developer: it’s important that they clearly understand the client’s goals. They need access to credentials and assets to complete their tasks.
For the sake of time and efficiency, prepare everything you can in advance. Have a clear vision of what you’re trying to accomplish, but be open to alternatives. I thought that features would be best created in a certain way, but SOLID had the expertise to recommend more sensible solutions. You're hiring experts, so leverage them.