Could you share any statistics or metrics from this engagement?
If one of our customer support representatives or agents sees a particular issue or has a feature request, it will either go directly to their engineering team or to one of our designers who will push it to them. Within 24-48 hours the change is live and made available to the team. That has really made everyone super excited.
How did SoftwareHut perform from a project management standpoint?
As good as they could have. What was interesting for us in working with them was the frequency of our conversation with the two engineers we work with. They were so highly involved in our team as regular members, which was crucial for us as a startup. We would connect multiple times a day over Skype, Slack messaging, and so on. Their close integration with our team allowed us to really go at the speed that we did. They were extremely fast.
Because we were working with them so closely, I think part of the project management was done by us, but everything that was done on their end was as good as it could be. They always made deadlines or even delivered early. They were working and pushing stuff over winter holidays so we can make our deadlines.
What distinguishes SoftwareHut from other providers?
Providing a very high quality of code is definitely one component. For startups in particular, it’s very important to work closely with the engineering team that’s in place. Usually startups will have a couple of front-end developers in house and maybe a back end person. Most of the time they decide to outsource some of the more minor components that aren’t at the core of the company. However, these smaller components are very important to the business, so it’s crucial to communicate with the core team.
There are agencies that are a little more closed and do not interact much with the client, but SoftwareHut is exactly opposite. They are very open, they are very proactive, and that was perfect for us because that is the only way that we could engage with an agency.
Is there anything SoftwareHut could have improved or done differently?
Not really, otherwise we wouldn’t have been working with them anymore, and we are happily working with them. Everything has been excellent, and whenever there are things that are not the way we want, it’s usually a miscommunication. Our great communication allows for any issue to be solved immediately.