Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our first project with Software Planet Group was a big hit for our company, convincing us to expand the relationship. I had no internal people who could develop that solution, even though we have a large team in Argentina. The project itself was critical for a partnership which we struck at the time. Our partner told us that generating those print files was essential for continuing the collaboration. I don't think that there were many other groups which could have achieved this, so if it wasn't for Software Planet Group, we couldn't have continued our successful partnership with the other company.
How did Software Planet Group perform from a project management standpoint?
Software Planet Group is very serious in this regard. They respected their commitments and worked efficiently. Software Planet Group rarely had to allocate extra hours. Rarely will there be a day, or week, in which we can't see progress from Software Planet Group's side. I cannot recall a time when there was a delay.
Software Planet Group is very good in terms of project management and subscribe to my idea of keeping things simple. They use Trello for project management, which allows us to see what stacks are being worked on, ask questions, and collaborate with the team. We also have Skype for corporate accounts and have assigned Software Planet Group company emails as part of our policy. We also use Upwork for recording the work done, but I don't rely too much on it anymore. I work with Software Planet Group based on trust.
What did you find most impressive about Software Planet Group?
I'm big on keeping our projects lean, so I haven't required complex processes on Software Planet Group's part. They've adapted to our needs and shown deep knowledge at an organizational level about their team's technical capacity. Software Planet Group never gave us a resource that would under-deliver, and even changed members proactively whenever they didn't perform up to standard. Software Planet Group did this on a couple of occasions, even with people who were working well enough, in my opinion.
Are there any areas Software Planet Group could improve?
It's tough to tell, overall, for the whole company. There may be some individuals that are more or less open to the needs of the client, but as an organization, Software Planet Group is a well-oiled machine. They're very capable software engineers, able to provide strong ideas. As a part of the process, we've had to convince them at times that our ideas were good. Software Planet Group is also an honest company. Whenever they saw that our approach was not the best, they told us in a very polite, educated manner.
The vendor successfully implemented new features and website improvements. As a result, website traffic from search engines increased. Eager to help, Software Planet Group was available to support a wide range of technical tasks.