Focused on results

Software Mind is a global IT services company from Poland. Software Mind provides Managed Teams which help you to build and manage successful software solutions.

 

Our Managed Teams hep customers to:

1. Extend their own IT teams

2. Accelerate IT Development processes

3. Build new solution from scratch.

 

Having worked with international customers since 1997, we gathered a firsthand experience on this matter. That’s why we built and described, based on practical scenarios, a complete outsourcing toolbox.

A cooperation toolbox, outlining processes, tools, practices, communication channels and rules how to work and deal with external partner.

We can show you how to cooperate with external software vendor. With a big or a small project. With or without internal IT. Augmenting, exchanging or expanding your team.

 
$50,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1999
Show all +
Krakow, Poland
headquarters
other locations

Portfolio

Key clients: 

Corelogic, Dell, GTECH, CallCredit, Syniverse, Raiffeisen Group, BNP Paribas Bank, Bank DnB NORD, Deutsche Bank, T-Mobile, Orange, Polkomtel, UPC

Reviews

Sort by

Software Development for Navigation Software

“They’re extremely flexible and easy to work with.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2019 - Ongoing
Project summary: 

Software Mind provided development resources to the in-house developers of a London-based marine navigation software company. Their team brought C# and WPF experience to their client’s product.

The Reviewer
 
201-500 Employees
 
United Kingdom
CTO, Navigation Software Company
 
Verified
The Review
Feedback summary: 

The time and skills provided by Software Mind have saved their client significant development time and enabled their product to be more successful through accelerated updates and feature additions. Their team integrated seamlessly into the existing development structure.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software and digital services supply company in the commercial marine space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Mind?

We have an in-house development team based here in the UK and we are finding it difficult to maintain in a couple of senses. We’re not a very big team, so getting the range of skills and experiences that we need can be difficult because we don’t have the degree of specialism that some of those roles need.

Secondly, we find it difficult to attract and retain full-time employees because we’re competing with the main London market. We looked to Software Mind to help us on both of those fronts, to provide key technical resources and skills, and also to help us build that team in terms of scale.

SOLUTION

What was the scope of their involvement?

Our main product is a software platform that is installed on ocean-going commercial vessels. Software Mind has helped us with the product development aspects of that software, which is quite broad and complex in its range. They primarily work in C# and WPF, or Postgres on the backend.

There are a number of things happening on-board the vessel, from what they call route planning to voyage planning, environmental regulation compliance, and other regulatory components. The resources provided to us by Software Mind have been involved in the full lifecycle of improving and amending those as well as developing new features. We really use them as an extension of our own team.

What is the team composition?

At the moment, we have seven full-time staff working for us, but we have ranged from a few more to a few less depending on our stage of development. We are planning on launching another team soon and will be adding 4 more team members to that number.

How did you come to work with Software Mind?

I had some experience with them at a previous company, so when we were looking for a partner I recommended them. We went through a formal RFP process and narrowed it down to 3–4 vendors including them, and thought they had the right combination of skills, price, and culture to be a good fit.  

How much have you invested with them?

We’ve probably invested in the region of €120,000 (approximately $133,000 USD).

What is the status of this engagement?

We started working together in February 2019, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the deliverable of their work is just our product, which already existed, it is difficult to pinpoint their exact impact. They have, however, facilitated the improvement and development of that product in a way that would have taken much longer for us to complete on our own.

In addition, their team has integrated very well into our own and helped us to manage tasks at a scale that was previously impossible. So they have not only saved us time but have also helped improve our internal processes by freeing up time in everyone’s schedule to be able to focus on that.

How did Software Mind perform from a project management standpoint?

We have had no issues with project management. All of their teammates communicate well, are easy to work with, and are very cooperative about managing deadlines and schedules. We do most of the project management over here, but they have a project manager who helps out as well making sure everyone is always on track.

What did you find most impressive about them?

They’re extremely flexible and easy to work with. You can have really good conversations with them, and they’re very knowledgeable about what they do. They have been great partners so far.

Are there any areas they could improve?

No, I think generally they have done what we asked of them and delivered good quality.

Do you have any advice for potential customers?

I think it’s good to go into it with the mindset that they are an extension of your team rather than a supplier that you try and work adjacent to. If you provide them the same level of communication, commitment, context, oversight, and management that you provide to your own developers, you are going to get much higher-quality work than you would otherwise.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Development Work for IT Services Firm

"They strive to make their code as best as possible and want to deliver within a decent timeframe."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
May 2018 - Ongoing
Project summary: 

Software Mind ramps up the company’s development efforts, assisting with a variety of tasks that span several projects. Some of the apps they’re working on are client-facing and some are for in-house use.

The Reviewer
 
11 - 50 Employees
 
Poland
Derek Martin
Delivery Manager, Baillie Gifford & Co
 
Verified
The Review
Feedback summary: 

The products that are live get only positive feedback from users, and have had minimal to no bugs or other issues. Collaborating with Software Mind is easy thanks to their daily-stand up calls and regular face-to-face meetings. They have really high standards when it comes to producing quality code.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a delivery manager in the IT department of Baillie Gifford & Co. Our headquarters are in Edinburgh, Scotland. I head up the Kraków office and am based in Poland for most of the year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Mind?

We wanted to extend our application development capability and it was getting tougher to hire experienced IT staff in Edinburgh.

SOLUTION

What was the scope of their involvement?

Software Mind has collaborated with us on several tasks and are currently working across eight different projects. These projects consist of in-house applications for our office back in Edinburgh—some are for the front office, some for the back office, and some are client-facing.

We work with Software Mind on a wide range of development tasks. We have a web-based frontend, so they have been using a development stack comprised of .NET, Visual Studio, PFX, C#, JavaScript as well as Angular.

What is the team composition?

Initially, we started with two developers and now have 35 developers and two security developers on board. We have two tech lead architects who I speak to daily, as well as a project manager, who deals a lot with the people, helps with the recruitments, and keeps up with the projects and the work that we need to do. Some people from their team are relatively new to development and some are just new to Software Mind, so part of the focus has been getting them up to speed with the Software Mind’s processes and development style.

How did you come to work with Software Mind?

We looked around Europe, and after a bit of research, we chose to look for a vendor in Kraków and spoke to a few companies. We found Software Mind through a networking agency for multinationals and chose them because they had the flexibility, experience, and talented people.

How much have you invested in them?

We spend around €2 million per year (approximately $2,232,998 USD) on their services.

What is the status of this engagement?

We started working with them in May 2018 and the collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users have been pleased with the products that have gone live. These have gotten through testing pretty smoothly, without many bugs or defects. We've received positive feedback so far.

How did Software Mind perform from a project management standpoint?

Project management has gone fairly well. Most of the team is based in Edinburgh, and the Software Mind team is here in Poland, so we use Microsoft Teams for day-to-day communication, Zoom for video conferencing, and a Scrum-based approach to development.

We do stand-up meetings every morning through Zoom, which we find easier and more effective than doing it over the phone. We also have face-to-face meetings every six to eight weeks, or three months at the latest, where a specific team of four or five developers will go over to Edinburgh for a few days and work with the in-house developers there.

Two or three months later, the team from Edinburgh will come over and work with the team here. Everyone in the office here has been to Edinburgh at least once, and most have been two or three times. Most of the projects have been carried our here.

What did you find most impressive about them?

The most impressive things about Software Mind are their high standards and the quality of the code they build. They strive to make their code as best as possible and want to deliver within a decent timeframe. We tend to focus on making sure the type of solution is what our users want. Software Mind works on the priority features first and then continue to develop the product, making sure it's all usable for the business from the start.

Are there any areas they could improve?

The main thing I've received comments about is that Software Mind will sometimes be very quiet via Zoom conferencing, making it a challenge to try and get enough conversations going. I think it's more of a cultural and distance-related issue. We don't experience the same situation when meeting face-to-face. When it comes to the quality of the code, it has all worked really well.

Do you have any advice for potential customers?

Make sure that someone is working closely with them. There has to be constant communication to make sure that things are moving along and the desired quality is being achieved.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Software Development for Financial Technology Firm

"There was a trust in Software Mind’s definition of “done” and of meeting requirements." 

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2018 - Aug. 2019
Project summary: 

Software Mind provided dedicated, remote software developers to work in a multi-technology environment. Their resources participated in front- and backend development of a customer-facing website.

The Reviewer
 
201-500 Employees
 
Hamburg, Germany
Former Executive Director of Engineering, FinTech Firm
 
Verified
The Review
Feedback summary: 

Beyond tangible technical contributions, Software Mind contributed to team cohesion in many ways, including their participation in daily communication and authoring of thorough documentation. Their ability to gear up rapidly and deliver robust solutions the first time around is notable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re Germany's second-biggest FinTech, with a valuation of about €1.1 billion ($1.2 billion USD). My job there was the executive director of engineering, running all the software development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Mind?

I had to scale the department by 300%, which, in Germany, is very difficult to do. Getting decent engineers locally is expensive and time-consuming. We identified what countries we could outsource some software development to, and Software Mind was one of the companies that we contacted.

What we wanted to solve was the scaling of some parts of team while maintaining some type of team cohesion and identity—not just pushing out projects to a company that delivers what they thought we needed several months later. We wanted them to be part of the day-to-day interaction with the internal team.

SOLUTION

What was the scope of their involvement?

Software Mind came on board quite quickly. The lead time to get the team up and running was very short. We brought all the team over for a week to stay with us in Hamburg and work during the day. I sent them out to get to know each other because I wanted them to be a fully integrated team, and that worked really, really well.

We used Software Mind as an augmented software development team. Rather than outsource our project to them, we integrated them into our software development teams. The department was split into multiple teams, with different focuses per team, and we integrated Software Mind with some of those teams, as actual members. They took part in the planning and daily standups, albeit remotely, and they were completely onboarded into the company infrastructure, with company email addresses and so on.

Everything we use is based on Linux, MySQL, and Java. There are some microservices, but it’s usually just a classical stack. Software Mind was involved in two teams, one of which was in charge of the front- and backend of the publicly-accessible site.

With banking in Europe, there’s a lot of compliance we have to go through daily. They were fixing a lot of compliance issues, as well as taking on new feature developments and planning. They were active members of the team and gave us their feedback on how to design and build new API end points and other elements.

What is the team composition?

There were four or five people from their team assigned to us. We didn’t just want cheap code writing resources to throw specs at; we wanted people to challenge us. We got very experienced people from Software Mind, as well as some junior people. There was a good mix of abilities and experience.

How did you come to work with Software Mind?

I ran three experiments with companies in Poland, and, after six months, I ran an anonymous survey within my company on a number of metrics. We then compared each of the providers. Software Mind was a latecomer to the process. We reached out through our network to find credible people through people who’d worked with them.

There were three companies on the list originally, and I dropped one because I didn’t have confidence in them. One of the investors in Software Mind is also an investor in our company, and he recommended them. There was no pressure from the investor or anything like that; it was just a case of them making an introduction for us. Seeing as how I’d dropped one option already, and I wanted to have candidates for three experiments running in parallel, I reached out to Software Mind and went to visit them.

I spoke to their people and saw how they worked, and I really liked the attitudes and positivity of the team. The quality of their English was excellent, which is a major concern, even in Germany, because we work in an international environment. I’m the only native English speaker in the company, and everyone else is communicating in a second language. That means that the quality of the language everyone's speaking has to be very high.

One of the other benefits with them was related to the European GDPR regulations. They are a massive issue in Europe, and having their team in Europe, as part of the EU, was a massive load off of us. We experimented working with companies outside of the EU, but it was just a nightmare when it came to GDPR. We canned that experiment very quickly.  

How much have you invested with them?

We spent between $50,000–$100,000 with them.

What is the status of this engagement?

We worked with Software Mind from September or October 2018 until August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I ran an anonymous survey within my company after about six months, and Software Mind came out on top in every metric, and not just a little bit on top. They were miles ahead of the others we were experimenting with. The quality of their work was excellent, they were robust and professional, and they actually implemented solutions, rather than just doing what the product manager thought we needed. Without a doubt, the quality of their work was very, very high. I’m happy to recommend them to my network; I’ve done so, and I will probably use them again in my next project.

How did Software Mind perform from a project management standpoint?

We worked in two-week sprints and used Jira as our tracking system. They were very effective at using it for communication and ticketing, which they had to be, because they were remote. If I can’t go talk to someone, I might have to sit and write everything down. Additionally, their participation in the standups (with big screens and webcams) and the whole agile ritual was very strong. We always had quick, positive communication through Slack, and it was very common to see our engineers in Hamburg on a call with their engineers assigned to us in Poland, working through something together.

They were also able to estimate with reasonable accuracy. If we bring anyone new into a software development project that’s already seven years old, it usually takes more than a couple of months for them to understand the whole system. Quite quickly—after about the first two sprints (four weeks)—they were able to estimate the size of the task with reasonable accuracy.

They always knew what they were working on, and they were robust, and not just in software development skills, but also in how mature their approach to the work was. That comes from their hiring. When we were building the team, they sent me a list of CVs, obviously with personal details removed. I was able to look through the experiences of the people they were putting in as candidates. We went through an almost classic interview procedure, which meant that we got people who fit exactly right.

What did you find most impressive about them?

Companies in Software Mind’s area and industry experience a lot of turnover, so, when I went to speak with them I addressed the stickiness of their employees. I wanted to know whether I needed to worry if they’d lose an employee to another company in three months, and I’d have to onboard someone else. In reality, the retention of their employees was very strong, actually stronger than our own employees. They have a good culture there. People enjoy working there, and they identify with the projects they’re working on.

Some of their resources are quite young, but they’re professional, thorough, and not just the “Let’s tackle it and see what happens” sort. I’ve worked with outsourcing companies from across the world, and seeing this level of professionalism with people who stay a long time is quite rare.

Working in finance, people get really upset if you lose their money. Making sure that what we deliver is well-tested and robust was key, and my team leader quickly got a degree of confidence that, when they said it was done, we wouldn’t have to wonder if it really was, and check it in depth. There was a trust in Software Mind’s definition of “done” and of meeting requirements.

Are there any areas they could improve?

No. Their communication was very good, including at the management or engagement management level, and they quickly proposed, after 3–4 weeks, that we have a review to make sure everything was on track and that we were happy. It’s not just that the developers themselves were good, but that the commercial engagement was very strong.

If there was something that went wrong during the onboarding, it was that I got sick and couldn’t finish the negotiations. That made things a bit chaotic, but, from their perspective, I think it was really good.

Do you have any advice for future clients of theirs?

Clients should be honest with them and not be scared of using a remote team; Software Mind genuinely wants to solve a problem. I don’t think they’re the most affordable option, but, if the client wants good quality, Software Mind offers the best I’ve seen.

Trust them and really use their skills. If someone is looking for a provider that’s just going to slap together some code to do this and that, Software Mind probably isn’t for them. If the client wants to have access to people who are really engaged in the product and want to actively support them, Software Mind is the right team.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Just because they were still in the process of learning various parts of the system when they got it wrong.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Easily.
  • 5.0 NPS
    Willing to refer
    I’ve done it.

Frontend/Backend Dev for Financial Management Platform

“Software Mind has outstanding expertise.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

Software Mind collaborates with the in-house team to build a new front- and backend on the Microsoft Azure platform. While retaining compatibility with the existing system, the new software employs automation.

The Reviewer
 
11 - 50 Employees
 
Bergen Area, Norway
Gerdt Vedeler
CEO, Escali Financial Systems AS
 
Verified
The Review
Feedback summary: 

Software Mind’s technically savvy team excels in integrating with the team and understanding the business. They combine that understanding and knowledge to develop effective and innovative solutions that advance the business’s systems and capabilities. They deliver strong cooperation and dedication.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Escali Financial Systems. We’re a vendor of portfolio and treasury management systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Mind?

Our ultimate product development goal is to build portfolio and treasury systems that answer to an autonomous car.  Our systems will perform all administrative routines automatically, during the night, so that everything is handled when our users get to work in the morning.

SOLUTION

What was the scope of their involvement?

We’re working with them to build the next generation of our software and move to more modern technology with more automation. We’re redesigning the front- and backend of our existing system, so it’s crucial that the new platform work together with the old one. We have a web-based frontend with a service layer based on the Microsoft Azure platform.

What is the team composition? 

We have a development team of three people. I mostly interact with them through the project manager, but I’ve collaborated with the developers as well.

How did you come to work with Software Mind?

We conducted extensive research and contacted companies throughout Europe. Software Mind fit our strategy and organization best.

How much have you invested with them?

The total project estimate is $500,000–$1 million. The cost so far has been €250,000 (approximately $281,000 USD).

What is the status of this engagement?

We started working with Software Mind in January 2018. We estimate that the collaboration will continue over the next two years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re extremely satisfied with the team we have at Software Mind. Their developers have excellent knowledge about technology, and they understand what we’re doing. It’s easy to collaborate with them.

How did Software Mind perform from a project management standpoint?

They work closely with our internal development team, which consists of five developers and five system consultants. They work in a lean, agile method and communicate every day. We use Microsoft Team Foundation Server as a project tool.

What did you find most impressive about them?

They understand the business and user cases easily, and they’ve come up with good ideas at every step. They collaborate well with our team. Their developers are engaged in the project. 

Are there any areas they could improve?

No, they’re doing a great job.

Do you have any advice for future clients of theirs?

Software Mind has outstanding expertise. It’s important that clients work closely with the development team and maintain a continuous dialog to develop specifications.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re not the least expensive, but they give exceptional value for the money. The quality is excellent, and we get what we expect.
  • 5.0 Quality
    Service & deliverables
    I’m genuinely satisfied with the work they do.
  • 5.0 NPS
    Willing to refer