Software Associates

BACKGROUND

Please describe your company and your position there.

For over twenty years, we have been entrusted by Fortune 500 companies and respected trade associations to provide customized software, services and innovative technology solutions for PAC engagement. I am the President & CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Associates?

Complete rebuild of site and continual enhancement and improvements of system functionality.

What were your goals for this project?

The solution had to completely rewrite the code and then provide continuing enhancements, custom development and increase system functionality.

SOLUTION

How did you select this vendor?

This vendor was brought to my attention by an individual within the software development industry who indicated he had a developer with significant experience at a reasonable price.

Describe the project and the services they provided in detail.

Initially, complete code rebuild.Upon completion, continuing system enhancements such as improved event search, RSVP response, 3rd party integration and numerous custom development activities.

What was the team composition?

We had a project manager with one developer who was consistent throughout the project. This arrangement was beneficial in that it provided consistency throughout the initial stages and in the on-going custom development. Having someone who rewrote the code and understood the system functionality was important moving forward.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The code rewrite allowed me to present a professionally designed and functioning site toward existing and any potential clients. This allowed me to grow the business from just a few clients to over 90 today.

How was project management arranged and how effective was it?

I communicated directly with the developer. I appreciated this arrangement in that any specific ideas I had in mind I was able to communicate directly with the individual writing the code. It was very effective. If I felt the project manager needed to engage, I was able to reach out to him and was always responded to promptly.

What did you find most impressive about this company?

Their responsiveness and ability to deliver.

Are there any areas for improvement?

I would suggest you be very precise in what you are requesting. Sometimes I would assume they understood what I was communicating and soon realized I had to be very specific in what I was asking to be done.

BACKGROUND

Please describe your company and your position there.

B2B Marketing Agency (Part of the Densu Aegis Network)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Associates?

Custom Software Developement

What were your goals for this project?

To design, deliver and maintain a 100% custom built media management platform for a global commercial property brand

SOLUTION

How did you select this vendor?

We have 10 year partnership arrangement with them to handle all our custom development needs. However, a RFP must still be submitted by at least 3 different vendors for every large project we are responsible for. In this case Software Associates provided the best response to the RFP.

Describe the project and the services they provided in detail.

The overall design of the system was based on a previous system that could no longer be used. We took the basic design of the old system and made improvements where ever possible. We were responsible for the initial UI/UX and logic of the system and worked closely with a System Analyst in Software Associates on detailed functional design.

We provided functional specifications and wireframes for every element of the system then worked closely with SA to ensure best approach from a technical point of view. The whole system was built over a 2 year period, with regular releases through the build period until all the required functionality was completed. During build there were 3 different tracks. 1 for the build itself, 1 for enhancements to releases already pushed live and 1 for general support/maintenance of the live system.

What was the team composition?

The project team consists of 10 full-time resources. 1 x Project director, 1 x System Analyst, 1 x front-end designer & UX, 2 x IT project mgr, 4 x developers, 1 x Quality Insurance / Tester.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

100% of all the client's media campaigns are now managed through the platform. Hundred's of media campaigns are created and delivered on the platform every month with multi-millions spent on media each year since 2018.

How was project management arranged and how effective was it?

Being an off-shore partnership, communications / language barrier can be a challenge at times. We used Jira & Teamwork project management tools to keep everything on track this worked well. Software Associates' strengths lie in quality project management who are always responsive and maintain good compliance with deadlines proposed. We have tried to work with other similar companies in the past, but none have delivered the same consistent value and some have been a total disaster!

What did you find most impressive about this company?

Responsiveness, integrity and ability to keep to meet jointly agreed deadlines.

Are there any areas for improvement?

Sometimes when they are stuck on a problem, we don't get feedback or status updates and need to chase issues. Often when there are gaps in the design, they make assumptions to fill the gaps without sharing their solutions with us and this can lead to wasted time/effort. Quality control and testing sometimes falls short.

BACKGROUND

Please describe your company and your position there.

We supply news and information to leading architects around the world

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Associates?

SA have been our technology partner since 2005

What were your goals for this project?

Since 2005 we have had numerous projects with their own goals.

SOLUTION

How did you select this vendor?

By chance through an email at the right moment.

Describe the project and the services they provided in detail.

SA have built all our web based services for world architecture news, WAN AWARDS, tenderstream.com from our first website to our Ai project Developer Insight which is yet to be launched

What was the team composition?

It has varied over the years.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We wouldn't be here if it wasn't for them.

How was project management arranged and how effective was it?

Very effective

What did you find most impressive about this company?

reliability

Are there any areas for improvement?

no, we are very with the service provided