Software Allies

BACKGROUND

Introduce your business and what you do there.

We provide free online education for accountants. I am the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Software Allies?

We needed to automate our entire learning management system using Salesforce.

SOLUTION

What was the scope of their involvement?

Software Allies built a website using Heroku and Ruby on Rails, and also provided Salesforce integration services. The external features were also integrated into the site.

How did you come to work with Software Allies?

We found Software Allies through Google. They happened to have the right set of skills, so we gave them a call.

How much have you invested with Software Allies?

The cost of Software Allies' work has been between $75,000 and $100,000.

What is the status of this engagement?

We started working with Software Allies five years ago, and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We had a much more formalized relationship with Software Allies, using timelines and specific requirements. The work is less critical now, but Software Allies has maintained good communication and has set expectations well for deliverables.

How did Software Allies perform from a project management standpoint?

Software Allies was very good in this respect. There were times when an email would get lost, but this wasn't a frequent occurrence. We use our own project management software, rather than Software Allies', which may have slowed down the process.

What did you find most impressive about Software Allies?

I've never worked with other agencies, but I liked the programmer assigned to me by Software Allies. He is based in Mexico and is a generally responsive person. Software Allies' management does step in for emergencies, even on weekends, but my relationship has mainly been with him.

Are there any areas Software Allies could improve?

It would be nice if Software Allies came to us with new ideas from time to time.