What evidence can you share that demonstrates the impact of the engagement?
So far, their work has received generally positive feedback. I anticipate a long relationship with them, since I want to do so many things.
How did Softuvo Solutions Private Limited perform from a project management standpoint?
They're good at keeping the project within the scope. During both projects, they have been disciplined about our needs and capabilities. They trained me to specify future work and considerations.
We use Skype to communicate quite a bit. As I go about my day, I usually don’t have time to hold their hand. They do a lot of the day-to-day stuff themselves, and we meet once a week so they can show me where they are.
The time difference can be difficult, but I chose them specifically so I could meet them without other distractions. They have been very flexible about meeting times. There isn’t a language barrier, but you have to be careful that no one speaks too fast. The whole communication process seems to work very well.
What did you find most impressive about them?
They mentioned upfront that they want to develop long-term relationships. I took that with a grain of salt when they first said it, but they do seem genuinely concerned with doing things that make long-term relationships work. They are patient and responsive, which is a combination of qualities that I find very rewarding.
Are there any areas they could improve?
Their digital presence looks very European, but you realize they aren’t European as soon as you look at the website. There is a discontinuity between who you think they are and what you discover they are. They are completely legitimate, but their image is inconsistent.
Do you have any advice for potential customers?
I sat down with a list of specific features that were ranked in priority. They expressed an immense amount of relief at starting with a work breakdown and schedule. Their clients often don't know how to break down the process. If you can structure your project that way, it's easier to talk about how things will get done.