SoftShark is a result driven software development company with an innovative approach at the core of its operations. We provide a variety of services ranging from solutions in Custom Software Development, Artificial Intelligence,Staff Augmentation, Data Analytics and more. We offer ongoing support and maintenance to ensure that our products continue to perform at their best.
What can you expect from Softshark?
Professionalism
By fostering a professional culture, we ensure that our team members demonstrate the necessary technical expertise to develop innovative solutions that meet our clients’ needs. By adhering to professional standards, we prioritize communication and adapt to changes in requirements, timelines, and project scope that is necessary in a successful project completion.
Transparency
As a tech company working with clients, transparency is a fundamental value that guides all our interactions and decision-making. It means that we are open and honest about our processes, timelines, costs, and capabilities, and we ensure that our clients are informed at every stage of a project.
Agility
As a tech company, continuous improvement is essential for staying competitive in a rapidly evolving industry. At our core, we are committed to constantly learning, growing, and adapting to new technologies and methodologies to better serve our clients. Agile team and project management is one of our key methodologies on the way to success.
Integrity
Having Integrity as a key component in our process, we prioritize the interests of our customers and employees. We strive to conduct their business in a transparent and honest manner, while maintaining honest and open communication throughout the process.
Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
10 - 49
Locations
Yerevan, Armenia
Year founded
Founded 2021
1 Locations
Yerevan , Armenia
No have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.8
/5
What Clients Have Said
SoftShark is recognized for offering good value for cost, with project investments ranging from $200,000 to $500,000 for larger clients. They are praised for their flexibility, responsiveness, and effective project management, ensuring timely delivery and adherence to budgets.
SoftShark's technical capabilities span across web and mobile app development, AWS infrastructure, and AI integration. Clients value their deep understanding and ability to implement complex technological solutions.
Successful Large-Scale Project Execution
SoftShark successfully managed large-scale projects, such as developing a contact center handling high call volumes. Their ability to scale solutions from proof of concept to full production showcases their competence in handling substantial projects.
Consistent On-Time and On-Budget Delivery
Clients consistently report that SoftShark delivers projects on time and within budget. They effectively set realistic expectations and maintain a transparent communication style, ensuring client satisfaction.
Areas for Improvement in Documentation
A review indicated that SoftShark could enhance their process by providing more detailed documentation during projects. This would facilitate easier handoff and long-term maintenance for clients.
Strong Project Management and Communication
SoftShark consistently receives praise for their project management skills and communication. Clients noted their responsiveness, organized approach, and timely delivery, often exceeding expectations by implementing additional features.
Flexible and Collaborative Approach
SoftShark is noted for their flexibility and collaborative mindset, helping clients achieve their goals efficiently. Their ability to work smoothly with client teams and provide valuable insights contributes to successful project outcomes.
"What impressed us most about SoftShark was how easy they were to work with."
Nov 27, 2024
Executive, Casa Concord
Jake Woodyatt
Consumer products & services
St. Petersburg, Florida
1-10 Employees
Online Review
Verified
SoftShark was hired by a consumer products company to develop a custom chatbot capable of training with minimal engineering effort. They integrated a vector database for retrieval-augmented generation.
SoftShark successfully deployed the chatbot and integrated it into the client's existing UI, enabling efficient training with custom materials. The team demonstrated excellent project management and was highly responsive to the client's needs. They were flexible and adaptive throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the AI chatbot development of Casa Concord | Cubed Business | Chat Transfers | Uchati
Describe what your company does in a single sentence.
Our company provides insurance solutions through Cubed Insurance, AI-powered tools like ChatACA, business process outsourcing (BPO) services by Uchati for efficient customer service, and Casa Concord, a home services concierge platform connecting homeowners with service professionals.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoftShark to accomplish?
Develop a custom chatbot with the ability to train using custom materials with minimal engineering effort.
Integrate a vector database with embeddings to enable retrieval-augmented generation (RAG) and advanced matching functionality based on state, status, bid amount, and customer request relevancy.
Configure bot intents to align with business needs and user interactions.
Optimize the chatbot’s performance for efficient and relevant responses.
SOLUTION
How did you find SoftShark?
Referral
Why did you select SoftShark over others?
Great culture fit
Referred to me
Company values aligned
How many teammates from SoftShark were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SoftShark was hired to develop a custom chatbot capable of training with minimal engineering effort, integrating a vector database for retrieval-augmented generation (RAG), configuring bot intents, implementing advanced matching functionality (state, status, bid amount, and customer request relevancy), and seamlessly integrating the chatbot with our existing user interface. Key deliverables included functional chatbot deployment, integration with current systems, and documentation.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes included successful deployment of the chatbot with seamless integration into our existing UI, enabling efficient training with custom materials.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SoftShark demonstrated excellent project management throughout the engagement. Diana was highly responsive to our needs, ensuring open communication and prompt adjustments when required.
What was your primary form of communication with SoftShark?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about SoftShark was how easy they were to work with. They were incredibly flexible, always willing to adapt to our needs, and made the whole process smooth and straightforward. They consistently met technical requirements and timelines, which gave us a lot of confidence in their ability to deliver.
Are there any areas for improvement or something SoftShark could have done differently?
Overall, SoftShark did an excellent job, but one area for improvement could be enhancing their process by providing more detailed documentation during the project to ensure easier handoff and long-term maintenance. SoftShark could also benefit from being more proactive in suggesting potential improvements or optimizations beyond the initial scope.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for Website-Building Platform
AI DevelopmentCustom Software Development
Confidential
Apr. - June 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their problem-solving skills and dedication to delivering high-quality work made a big positive impact on our project."
Jun 18, 2024
CTO, 10Web
Sergey Markosyan
Software
Armenia
51-200 Employees
Online Review
Verified
A website-building platform hired SoftShark to build a WordPress repository for plug-ins using an AI system. The goal was to improve the client's SEO by making a plug-in database and store.
SoftShark’s efforts increased organic traffic and improved search engine rankings and user engagement. Their responsiveness and professionalism ensuured a smooth partnership. They were organized, timely, flexible, and willing to solve difficult issues. Overall, they accommodated the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of 10Web
Describe what your company does in a single sentence.
10web is an AI-powered website building platform
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoftShark to accomplish?
outsource Programatic SEO project
SOLUTION
How did you find SoftShark?
Referral
Other
Why did you select SoftShark over others?
Close to my geographic location
Great culture fit
Good value for cost
Referred to me
How many teammates from SoftShark were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We outsourced a project to improve our SEO. This project involves collecting data from the WordPress.org repository and its plugin authors' website. Then, an AI system uses this data to create a detailed and user-friendly plugin store. The goal is to improve our SEO strategy by making a large database of plugins that are well-organized and easy to find on search engines. This will help attract more visitors and provide valuable resources for our users. Plugin store URL: https://10web.io/best-wordpress-plugins/
The team showed great skill in scraping data and integrating it with our AI system to create an excellent plugin store.
They paid close attention to detail, met all deadlines, and used innovative methods.
This has greatly helped the success of our project. The result is a strong and well-optimized plugin store that is already bringing in more visitors and increasing user engagement. We highly recommend their services for any technical SEO and AI-driven projects
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased Organic Traffic
Higher Search Engine Rankings
Improved User Engagement
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management was good. They delivered all items on time and kept us updated throughout the process. Whenever we had questions or needed changes, they responded quickly and professionally. Their team was very organized and made sure everything went smoothly. We are very happy with their work and highly recommend their services.
What was your primary form of communication with SoftShark?
Virtual Meeting
What did you find most impressive or unique about this company?
What I found most impressive about this company was their flexibility and willingness to help solve difficult issues. They adapted to our needs and changes easily. Their problem-solving skills and dedication to delivering high-quality work made a big positive impact on our project.
Are there any areas for improvement or something SoftShark could have done differently?
no
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web App & Backend Development for Marketplace Application Co
Custom Software DevelopmentWeb Development
$10,000 to $49,999
Mar. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The experience has been amazing, and we will continue to work with them long into the future."
Sep 7, 2023
CEO, Marketplace Application Company
Anonymous
IT Services
Ireland
1-10 Employees
Online Review
Verified
A marketplace application company has hired SoftShark to oversee and review their mobile app's development. The SoftShark team has also developed a web app and rewritten the backend with severless architecture.
SoftShark has successfully deployed the mobile and web apps and rewritten the backend. The team excels at Jira-based project management, communicates effectively, provides great availability, and accommodates the client's needs. Their positive attitude and technical expertise stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of an it services company
Describe what your company does in a single sentence.
Marketplace application
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoftShark to accomplish?
Review and oversee development of mobile app by existing team
Development of web application
Rewrite existing backend into serverless architecture
SOLUTION
How did you find SoftShark?
Referral
Why did you select SoftShark over others?
High ratings
Other
How many teammates from SoftShark were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Softshark was engaged to oversee and review the work of the existing team that developed our mobile application and make any necessary suggestions. They were also engaged to develop our web application and eventually to rewrite the backend of our application that was developed by the previous team
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Mobile application and web application successfully deployed
Backend of application was rewritten into serverless architecture
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are unlike any team I have worked with from a project management point of view. The attention to detail has been phenomenal with a project management tool (Jira) used to track every task.
Communication was amazing and they would respond well outside of normal working hours which was very impressive and showed their true dedication to their clients. They responded to all needs with a "can do" attitude and always wanted to find ways to satisfy our needs and also made suggestions on how we could further improve the platform
What was your primary form of communication with SoftShark?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The communication, project management, positive attitude in the face of any blockers, and above all the technical capability. The constant communication from the CEO has also been brilliant, always double checking that we are satisfied with the service provided by his team, which we always are!
Are there any areas for improvement or something SoftShark could have done differently?
Nothing to note here - the experience has been amazing, and we will continue to work with them long into the future
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design & Implementation for Product Validation Plat
AI ConsultingAI DevelopmentCustom Software DevelopmentWeb Development
Confidential
Apr. - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were thrilled with the process and experience we had with SoftShark."
Jul 13, 2023
Manager, Prelaunch.com
Anonymous
IT Services
Newark, Delaware
11-50 Employees
Online Review
Verified
A product validation platform hired SoftShark for UI design, website development, and AI integration. The team delivered several web pages and display reports; key technologies included AWS and Cognito.
Softshark showed high levels of expertise in various technologies throughout the engagement. The work was highly organized, and Softshark supplied strong project management. The service provider had a collaborative approach that highlighted their dedication to meeting the client's goals.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a manager for Prelaunch.com
Describe what your company does in a single sentence.
Prelaunch.com is a product validation platform designed to validate real market interest and purchase intent before spending a dime on product development and marketing!
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoftShark to accomplish?
Create a web application UI
Organize data collection from open sources
Implement ChatGPT
Provide reports
SOLUTION
How did you find SoftShark?
Online Search
Other
Why did you select SoftShark over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from SoftShark were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
To deliver the project SoftShark used aws infrastructure, cognito, lambda functions, step functions and dynamo db, along with Chat GPT 3.5 and ChatGPT 4.
The project was consisting of the following deliverables:
User login
Main page & Search
Add new scraping
Info page
display scraped data
Move Infrastructure
Integration with chat GPT
Display reports.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Since the first call, SoftShark proved its professionalism and deep expertise in web application development, AWS infrastructure, and Chat GPT. The work was divided into 3 milestones. To monitor the progress we've agreed on periodic calls where SoftShark was presenting the results followed by a Q&A session.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management was smooth and steady, the project was delivered on time and even a few more features were implemented and developed. Our needs and requests were met completely, and SoftShark was asking questions that eventually helped us get answers that brought even better results and avoided extra steps. With this project, we got more than we initially planned.
What was your primary form of communication with SoftShark?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Deep understanding and expertise of the technologies SoftShark uses, collaboration mindset that was demonstrated and helped us achieve our goals on time, and even more, desire to help our team and improve the product.
Are there any areas for improvement or something SoftShark could have done differently?
We were thrilled with the process and experience we had with SoftShark, including the product quality, and handover.
RATINGS
5.0
"Overall experience is very positive"
Quality
5.0
Service & Deliverables
"Deep expertise and understanding of technologies they use"
Schedule
5.0
On time / deadlines
"Milestones and Product was delivered on time"
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
AWS Contact Center Development for Software Company
Custom Software DevelopmentUX/UI Design
$200,000 to $999,999
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“They deliver on what they say and are always willing to adjust the hours and rates so we can meet our clients’ demands.”
Oct 25, 2022
CEO, Untangl
Daniel Dougherty
Software
Atlanta, Georgia
11-50 Employees
Phone Interview
Verified
A software company needed development support to build a large cloud contact center CCaaS product. SoftShark has developed the proof of concept up to a full-scale production environment.
In 4–5 months, SoftShark successfully developed a contact center that handles around 40 million calls. The team meets the quality requirements and never misses the mark. They deliver on time, stay on budget, set realistic expectations, and communicate well through Slack, Jira, Zoom, and Confluence.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the CEO of a consulting and software company. We're mostly in the customer experience contact center software space.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SoftShark?
We were building a cloud contact center CCaaS product for a large organization. We needed to do it quickly, so we had to augment our development team with engineers.
SOLUTION
What was the scope of their involvement?
We initially had a discovery phase and did some proof of concept (POC) building inside of AWS, specifically on Amazon Connect and things like Lambda and S3 buckets combined. SoftShark has helped us secure that environment and scale it to the point where we were taking Super Bowl Sundays.
We’ve provided the requirements; we have a designer who works in Figma, but most of the requirements have been documented in partnership with SoftShark. Since we support one of the largest pizza franchises in the US, we do about 800 calls a second, probably for 4–5 hours on Super Bowl Sunday. They’ve taken the solution all the way from a POC to a full-scale production environment that handles massive volumes.
What is the team composition?
We’ve used between 5–10 people over a year and a half. Our main contact points are Karlen (Managing Partner) and a project manager.
How did you come to work with SoftShark?
They were a referral. One of our advisors knew Karlen from another project.
How much have you invested with them?
We’ve spent between $200,000–$500,000.
What is the status of this engagement?
The partnership started around July 2021, and we're still engaged with them.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
SoftShark has to pass our quality check and our clients’ quality checks, but we seldom have to redo work. We’ve never had something that has missed the mark. In 4–5 months, we went from a POC to one of the largest contact centers we’ve seen; there are weeks when we have around 40 million calls.
How did SoftShark perform from a project management standpoint?
They’re always on time, and we’ve never gone over budget. The team is good about setting expectations upfront about what’s not possible. They have good estimations, so they don’t over-promise or under-deliver.
SoftShark uses Jira for project management. Communication is typically via Slack, Jira, Zoom, and Confluence.
What did you find most impressive about them?
They deliver on what they say and are always willing to adjust the hours and rates so we can meet our clients’ demands.
Are there any areas they could improve?
They lack diverse skill sets, such as AI expertise. They should expand their breadth of services, but that’ll come with time.
Any advice for potential customers?
Be open and transparent with them; you'll have a good experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Custom Web Application Development for Financial Services Co
Custom Software DevelopmentWeb Development
Confidential
July 2022 - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed by their great communication and project management."
May 5, 2023
Executive, Financial Services Company
Anonymous
Financial services
Fort Worth, Texas
1-10 Employees
Online Review
Verified
SoftShark developed a custom web application for a financial services company. The team created a data-driven app to support the client's website.
SoftShark delivered the web app on time and according to the client's requirements. The team showed excellent project management and communication skills. SoftShark was responsive and friendly through virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at a financial services company
Describe what your company does in a single sentence.
Our company provides information about alternative investments.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SoftShark to accomplish?
Build a custom data-driven web app.
SOLUTION
How did you find SoftShark?
Referral
Why did you select SoftShark over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from SoftShark were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope was a custom, data-driven web app to support our website.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We launched our app on-time and to spec.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very responsive and friendly.
What was your primary form of communication with SoftShark?
Virtual Meeting
What did you find most impressive or unique about this company?
I was impressed by their great communication and project management.
Are there any areas for improvement or something SoftShark could have done differently?
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.