SoftProdigy

BACKGROUND

Please describe your company and position.

I am a Coordinator of Class Optical Limited

Describe what your company does in a single sentence.

Our company sells eyewear online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftProdigy to accomplish?

• Advanced prescription lenses plugin

SOLUTION

How did you find SoftProdigy?

Online Search

Why did you select SoftProdigy over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Great communication

How many teammates from SoftProdigy were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our online store required a unique set of functionalities that went beyond the capabilities of standard WooCommerce plugins. We needed a solution that was not only robust and efficient but also seamlessly integrated with our existing systems. After evaluating several development studios, we decided to give SoftProdigy a try based on their impressive portfolio and positive client testimonials. In hindsight, this was one of the best decisions we could have made for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Properly functioning plugin and increased sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Exceptional Communication:
  • From the very first meeting, SoftProdigy set a high standard for communication. They took the time to thoroughly understand our requirements and provided valuable insights that helped refine our project scope. Their team was always accessible, keeping us updated at every stage of the development process. We appreciated their transparency and the regular updates that ensured we were always aligned with the project's progress.
• Professionalism and Expertise:
  • The level of professionalism exhibited by SoftProdigy was second to none. Their team of developers demonstrated an impressive depth of knowledge in WooCommerce and plugin development. They tackled the challenges of our project with ease, offering innovative solutions to even the most complex problems. The final product exceeded our expectations, delivering all the features we envisioned with remarkable precision and efficiency.
• Timely Delivery:
  • One of the most impressive aspects of working with SoftProdigy was their ability to deliver on schedule. Despite the project's complexity, they adhered strictly to the timeline they initially provided. Milestones were met consistently, and any adjustments were communicated promptly and managed seamlessly. This level of reliability gave us great peace of mind and allowed us to plan our launch without any concerns about delays.

What was your primary form of communication with SoftProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise, professionalism, and commitment to excellence have made a significant impact on our business. If you're looking for a development studio capable of delivering top-tier, customized solutions for WooCommerce, look no further than SoftProdigy. They have earned our trust and admiration, and we look forward to collaborating with them on future projects.

Are there any areas for improvement or something SoftProdigy could have done differently?

They are perfect!

BACKGROUND

Please describe your company and position.

I am the Customer Experience and Media Logistics Manager of a real estate valuation company.

Describe what your company does in a single sentence.

We inspect and value real estate nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftProdigy to accomplish?

• Create an app for our Inspectors to use in the field.

SOLUTION

How did you find SoftProdigy?

Online Search

Why did you select SoftProdigy over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SoftProdigy were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project included making a mobile application for iOS and Android users to perform detailed and specific real estate inspections in the field.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Soft Prodigy developed a 4 sprint time table with key deliverables for each sprint. After each sprint was completed the project manager would go over each item of the sprint with my team via a virtual meeting to show the progress and get approval to move forward to the next sprint. The timeline for due dates were clearly defined and were on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each sprint was delivered on time and if my team needed clarification or had any additional questions the Soft Prodigy team was very quick to take action and developed solutions or clarification quickly.

What was your primary form of communication with SoftProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was highly impressed with the responsiveness and the communication. It didn't seem to matter what time of day it was, I would get a response very quickly.

Are there any areas for improvement or something SoftProdigy could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Owner of a software company 

Describe what your company does in a single sentence.

Construction bid management software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftProdigy to accomplish?

Create a file explorer with drag-and-drop functionality and ability to download .zip files (React module)

SOLUTION

How did you find SoftProdigy?

Online Search

Why did you select SoftProdigy over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SoftProdigy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. A widget or plugin that allows Users to drag-and-drop files and folders to my Bubble.io app and save them to the database (Amazon AWS) while maintaining their folder structure. 
2. A file explorer on my Bubble.io app that allows Users to organize the Project Files / Folders – ie: rename / move / delete files, create subfolders, etc. 
3. A way for Clients (public) to be able to select certain Project Files / Folders (from Amazon AWS) and download them in a ZIP folder that maintains the folder structure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The React module was deployed in a live environment (Bubble.io app + Amazon AWS) and functions perfectly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and maintained constant communication. If I had any questions, they responded immediately via Skype chat.

What was your primary form of communication with SoftProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We hired Harinder and his team to complete a customized and fairly complex solution involving React, Bubble, and Amazon AWS. Throughout the project, Harinder and his team were professional, responsive, and produced high-quality work. They maintained constant communication and addressed any questions that I had asked. Overall, the project was successfully completed on schedule and on budget. I plan to use them again on future projects and would highly recommend them to other users.

Are there any areas for improvement or something SoftProdigy could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the COO of Resonea, Inc.

Describe what your company does in a single sentence.

Resonea, Inc. is a digital med-tech company that has introduced the first, FDA approved obstructive sleep apnea smartphone app for risk assessment screening and diagnostic testing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftProdigy to accomplish?

• Augment our staffing for AWS infrastructure support and monitoring
• Increase/improve our software quality assurance performance
• Support a lean, flexible and cost effective IT staffing model

SOLUTION

How did you find SoftProdigy?

Online Search

Why did you select SoftProdigy over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of SoftProdigy’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Prodigy was engaged to assist our organization with several IT software development and infrastructure support objectives: new product feature development on mobile app, QA support in all phase of software testing, and monitoring, support, and maintenance of our AWS infrastructure.

RESULTS & FEEDBACK

hat were the measurable outcomes from the project that demonstrate progress or success?

• There were several items that demonstrated the value Soft Prodigy added to our organization. From AWS infrastructure standpoint we saw improved performance monitoring and resolution of infrastructure related issues in timely and responsive manner. Our Quality Assurance discipline was greatly enhanced by more timely, comprehensive, and focused software testing of mobile app and user portals, thus reducing software defects and reduced negative customer issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Soft Prodigy team was responsive and worked closely with our internal technical team to meet sprint and release objectives.

What was your primary form of communication with SoftProdigy?

Virtual Meeting

What did you find most impressive or unique about this company?

The SoftProdigy resources are solid contracting performers and are always willing to help us achieve our objectives. Their services were very good and at reasonable rate.

Are there any areas for improvement or something SoftProdigy could have done differently?

No specific in this area.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a software development and digital marketing agency that serves clients in Norway.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

I hired SoftProdigy to provide support with digital marketing and web development. The goals were to develop fast, modern websites and achieve top ranking for relevant keywords.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online and worked with many freelance developers and agencies worldwide. I entered a long term relationship with SoftProdigy based upon their good communication, commitment and availability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We always work towards detailing the scope at first, which is then followed up on by the managers at SoftProdigy. They share daily and weekly updates otherwise to ensure progress, as well as to gather feedback. Technologies used is primarily Wordpress and PHP.

How many people from the vendor's team worked with you, and what were their positions?

A commercial manager, project manager, digital marketing manager, content writer, developers and designer have all been involved in the projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Based on ongoing activities, we achieved positive high rankings on relevant keywords. We also worked on increasing website performances.

Describe their project management style, including communication tools and timeliness.

We received daily updates on work performed, bottlenecks and questions. The team is otherwise connected via Slack for quick communication. We have also considered utilizing Trello, Github, Invisionapp and other related tools for collaboration.

What did you find most impressive or unique about this company?

The senior most management team believes strongly in caring for their customers and in long term relationships. They are committed to providing the best in services and expect the same commitment from you as the buyer as well.

Are there any areas for improvement or something they could have done differently?

Involving the junior teams in on the project fundamentals early on. This practice has now significantly improved over my time working with them.

BACKGROUND

Please describe your company and your position there.

My name is Shlomi and i am the Cto of purple-lens . purple-lens WEB ACCESSIBILITY AND ADA COMPLIANCE WORDPRESS PLUGIN Creating an Equal Internet Experience for People of All Abilities. Our goal is to help SMBs around the world ensure their content is accessible and easy to use at an affordable cost. This will allow people of all abilities to enjoy online content and will benefit business owners who will be accessible to substantial new audiences.‏

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

1. working with specific forms and creating flow, front end, and back end. the flow includes business logic. for wordpress
2. creating an app to Shopify, something that was never done on Shopify new flow and front end on dopify - app.

SOLUTION

How did you select this vendor and what were the deciding factors?

The communication with Amandeep is the best thing I could have chosen, that's the only way you could understand that on the other side there is a serious company that will always be there for me

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Characterization, design, development and most importantly qa

How many people from the vendor's team worked with you, and what were their positions?

6 persons developers, project manager account manager vp

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

High product, high service.

Describe their project management style, including communication tools and timeliness.

The punctuality is accurate, we worked with Skype and the responses were excellent and fast

What did you find most impressive or unique about this company?

Their availability and services were impressive.

Are there any areas for improvement or something they could have done differently?

i dont think, the was perefect for me

BACKGROUND

Please describe your company and your position there.

I am the CEO of Meal ID a meal prep app that focuses on eating healthy and weight loss.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

I wanted to completely redo our UI design, giving it a more user-friendly and streamlined flow by adding new features that would enhance user experience in making weight control and physical health easier to maintain.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Softprodigy because, in the interview process, they were engaged in the presentation and asked very important questions that would help them better understand the problem and coming up with a solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Swift, Backend development

How many resources from the vendor's team worked with you, and what were their positions?

I had 4-5 resources. iOS developer (2) Backend developer(2) Project manager(1)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within the 2nd week of app launch, I noticed, app deletions were cut to 99%, retention rate increase by 75%, no subscription refund emails, downloads have increased, and subscription conversion have also increased significantly.

Describe their project management style, including communication tools and timeliness.

The project manager was easier to communicate and provided daily updates with what is currently being worked on and what is completed.

What did you find most impressive or unique about this company?

I like how they were able to understand the task and I didn't have to explain everything multiple times. Their senior iOS app developer was very experience and provided feedback on how to approach problems and fixes.

Are there any areas for improvement or something they could have done differently?

Everything was great.

BACKGROUND

Please describe your company and your position there.

I am the owner of the company and also serve as responsible for the development and marketing of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

The goal was to build a WordPress site when the main goals were: Build the site from scratch (not template) Finish building the site within 40 working days

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached this provider through the clutch platform I checked the saturation on them, and of course, the milestones we set helped me make a positive decision to continue with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On the date of 30.8.20, we signed a contract regarding an online sales website's initiation and buildup. The timeline to finish the project was set to be 40 working dates. It was agreed that the site would be made from scratch and not using any pre-formed templates.

The First payment was set to be: $ 930, Second payment: $ 930 (23 Sep, mid-project), Final payment: $ 740 on the last day to complete the project (end of October), and an additional $ 200 after two months following the completion of the website.

Regarding my liabilities, all payments have been transferred and paid properly and on time, but unfortunately, the project was not ready on the due date planned and still in process.

After repeated requests and inquiries to Aman, a company representative, explaining the financial and business outcomes of delaying the project, and lack of proper support and response on his behalf and the company, including failing to supply the appropriate final product, I failed to receive any response from the company. Additional expenses were made, including paying 1000$ to private companies to try and finish the product.

After all these violations, I also discovered that the company did not live up to the biggest commitment - and that is to build the site from scratch! The above-mentioned company used a template for building the website draft regardless of the contract section. They signed to build the website from scratch, not using any pre-formed template according to my requirement and demands.

Overall Softprodigy company breached the contract and failed to provide the product they signed for. I am interested in finishing the company's interaction.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Mr. Aman 2 more developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A scam company that built me a site full of bugs and escaped from responsibility! Unfortunately, Softprodigy used with template when I explicitly asked not to do so!

Describe their project management style, including communication tools and timeliness.

I have been in the business for many years - I have never come across professionals who lie to you all the time! This is what happened to me in this project; they lied to me in the time goals, they lied to me in developing the site. They built us a site full of bugs.

What did you find most impressive or unique about this company?

Unfortunately nothing! I will not return to work with them And I hope other people will be careful and know how to deal with them

Are there any areas for improvement or something they could have done differently?

They must be honest with the customer It is mandatory to meet the project deadlines It is mandatory to meet the terms of the contract. If the customer requested a particular code, it is mandatory to provide this and not lie

Company Responses

The vendor responded on June 1, 2021.

Hello Mr Waysler,

We disagree with this review because of few reasons mentioned below and wanted to share what actually has happened:

1. 1.Website was delivered successfully. It was built from Scratch without using any templateand is made LIVE here at https://muunel.com/ and if there were any issues then it would not have been made LIVE.
2. Website was delivered within 40 days as per commitment.
3. You have not made the final payment after taking the code from us and even then raised disputes on all payments over Paypal.
4. As your history says over Paypal that you get the work done from companies and raise disputes after getting the work done.
5. Payal investigated the cases and intervened in between and closed all the cases in our favour.
6. In mere frustration you have posted this review because you lost all the cases over Paypal.
7. Check out all your Paypal history here of the cases that you lost after investigation of Paypal.

I think you should be bit more professional while dealing with organisations and remain honest to pay after getting the work delivered. Final outstanding balance is still overdue at your end. Since you have lost all the cases over Paypal but to be professional we at Softprodigy can still support if required in future and are ready to help.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of an online marketplace company working with the hospitality sector. We are facilitating the digital transformation for independant retailers by providing access to services such as Table Service, Delivery, Collection through an app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy?

Our company required the development of a bespoke application which specifically needed to be written using Flutter so that it would be possible to release the app across both iOS and Andriod from a single codebase.

What were your goals for this project?

We needed an easy to use app that would have an identical experience regardless of which platform was used to access the service. The app needed to be reliable and handle customer payments in a secure way.

There was a need to onboard customers through a streamlined flow that would allow them to sign up and trade on our platform in minutes not days.

SOLUTION

How did you select SoftProdigy?

After reviewing a number of propsals the one from SoftProdigy stood out as they seemed to be most familar with the flutter product which was and important factor in our decision.

Describe the project in detail.

The project was planned and then delivered under a very strict timeframe, the team worked hard to ensure that the schedule was met and we received the finished app with a very fast turn around time.

What was the team composition?

The team was comprised of specialist engineers who we were able to contact directly and also a project manager who looked after our account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was launched succesfully and to date we have nearly 200 registered vendors on our platform.

How effective was the workflow between your team and theirs?

Once we had established the working pattern and had direct contact with the full technical team the workflow proved to be very effective.

What did you find most impressive about this company?

Their depth of skill is impressive, with up to 8 engineers working at some points simulatinously on our project we were able to move quickly and ensure the right engineers were provisioned to us at the right time when deadlines approached or amendements were required with short notice.

Are there any areas for improvement?

We would only say that some additional documentation would be helpful to reference to understand how the solution is set up, however as the project is ongoing we are expecting this in due corse.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager in India for Kreeda and we are a platforms site that builds escape rooms in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftProdigy?

Our main focus for this consulting arrangement is to get more traffic on the website.

SOLUTION

What was the scope of their involvement?

Basically, this is more of a consulting arrangement where we reach out to them for their SEO solutions. Their work is more strategic rather than operational. We started working together in October so it hasn’t been a very long engagement as of now. 

Initially, we asked them some questions that they needed to research, to which they answered in the form of options and recommendations. We talked about how to optimize our site, how to drive more traffic, and how to get our keywords to trend. Our discussions boiled down to both the technical and non-technical aspects of SEO and social media marketing.

We didn’t get into Google Analytics as the work is mostly focused on the on-page and off-page SEO. Nothing tool specific, either. We wanted to know how to rank our keywords to the top. They also explained to us the practicality and feasibility of each option as the work was more consulting in nature.

What is the team composition?

I have predominantly worked with two people: one for SEO and one for Instagram promotions.

How did you come to work with SoftProdigy?

We found them on Upwork. The reason we chose them was that they were very easy to work with. There was no conflict in terms of signing up for anything. They had a very open mind and they were open to the possibility of a consultation arrangement.

How much have you invested with them?

I would estimate it between $300 to $400.

What is the status of this engagement?

We started working together in October 2020 and the partnership is still ongoing. We haven’t really developed a set of phases and long-term arrangements at the moment but we might reconsider it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s pretty early to tell because the results of SEO takes about six months to manifest. I would say that they’ve done a good job in terms of being responsive to whatever queries that we’ve had, the timing, and their well-documented responses to social queries. 

Concerning our Instagram though, we decided to discontinue our engagement there because we did not get the same kind of attention that we were expecting from there. We tried running ads but it turned out really bad. We went beyond the budget because they didn’t put the end trigger on the ad and we got zero results from our 100-respondent estimate.

They didn’t respond when we asked them about what happened with the campaign so we thought that it was not well-managed. That made us discontinue the Instagram service completely.

On the other hand, we are very happy with the person who was in charge of our SEO efforts. We have worked with quite a few SEO experts and I discussed with the US team that SEO is very practical and reasonable. We understand that it’s not possible to have customized content when you’re building around 10,000 pages so we needed to automate a lot of things, particularly in content. 

The solutions SoftProdigy provided are re reasonable, implementable, and pretty good overall. We’re really happy with the service they’ve given us. We will definitely be continuing with them for the long term as long as things go well.

How did SoftProdigy perform from a project management standpoint?

We had a concern with the Instagram side as we had to follow up quite a bit to even get a semblance of a response.

For the SEO side, we work on a weekly basis and plan things ahead of time. They’re pretty responsive and always reach out a couple of days in advance to give discussion points, analysis, and research that I can look up to get ready for the meeting. As far as project management is concerned, things are very systematic and we have not experienced any problems.

They’re flexible in accommodating requests if anything comes up so we have no complaints at all.

What did you find most impressive about them?

Top of mind, the first thing I can probably pull up is that they understand technicality to some extent. After each meeting, I discuss the main points with the internal team. We conclude that their solutions are good, and they’re very knowledgeable. The second point would definitely be their responsiveness. I can reach out to them at any time and they will respond to me in 24 hours.

The third point is their transparency and openness. They are very authentic and show a lot of integrity with the way they conduct themselves. They respect the time that they put in and are very accurate when it comes to reporting and billing the work.

Are there any areas they could improve?

Their instagram service can be improved a lot. From what I can see, they have a lot of people working in that organization and we were lucky to find the person who’s working on our SEO, but the one who worked on our Instagram isn’t as good.

Maybe as an organization, they can institute some common practices and policies that can benchmark their performances and implement that across the organization. It doesn’t matter who we worked with, it’s the responsibility of the whole organization.

I think the responsiveness of the employees is something that we also had a challenge with. Instead of having a repeated and consistent communication, we get no response.

Do you have any advice for potential customers?

My advice is to go in with an open mind. Tell them what you want, and you might get what you want.