SoftProdigy

BACKGROUND

Please describe your company and position.

I am the COO of Resonea, Inc.

Describe what your company does in a single sentence.

Resonea, Inc. is a digital med-tech company that has introduced the first, FDA approved obstructive sleep apnea smartphone app for risk assessment screening and diagnostic testing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftProdigy to accomplish?

• Augment our staffing for AWS infrastructure support and monitoring
• Increase/improve our software quality assurance performance
• Support a lean, flexible and cost effective IT staffing model

SOLUTION

How did you find SoftProdigy?

Online Search

Why did you select SoftProdigy over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of SoftProdigy’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Prodigy was engaged to assist our organization with several IT software development and infrastructure support objectives: new product feature development on mobile app, QA support in all phase of software testing, and monitoring, support, and maintenance of our AWS infrastructure.

RESULTS & FEEDBACK

hat were the measurable outcomes from the project that demonstrate progress or success?

• There were several items that demonstrated the value Soft Prodigy added to our organization. From AWS infrastructure standpoint we saw improved performance monitoring and resolution of infrastructure related issues in timely and responsive manner. Our Quality Assurance discipline was greatly enhanced by more timely, comprehensive, and focused software testing of mobile app and user portals, thus reducing software defects and reduced negative customer issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Soft Prodigy team was responsive and worked closely with our internal technical team to meet sprint and release objectives.

What was your primary form of communication with SoftProdigy?

Virtual Meeting

What did you find most impressive or unique about this company?

The SoftProdigy resources are solid contracting performers and are always willing to help us achieve our objectives. Their services were very good and at reasonable rate.

Are there any areas for improvement or something SoftProdigy could have done differently?

No specific in this area.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a software development and digital marketing agency that serves clients in Norway.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

I hired SoftProdigy to provide support with digital marketing and web development. The goals were to develop fast, modern websites and achieve top ranking for relevant keywords.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online and worked with many freelance developers and agencies worldwide. I entered a long term relationship with SoftProdigy based upon their good communication, commitment and availability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We always work towards detailing the scope at first, which is then followed up on by the managers at SoftProdigy. They share daily and weekly updates otherwise to ensure progress, as well as to gather feedback. Technologies used is primarily Wordpress and PHP.

How many people from the vendor's team worked with you, and what were their positions?

A commercial manager, project manager, digital marketing manager, content writer, developers and designer have all been involved in the projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Based on ongoing activities, we achieved positive high rankings on relevant keywords. We also worked on increasing website performances.

Describe their project management style, including communication tools and timeliness.

We received daily updates on work performed, bottlenecks and questions. The team is otherwise connected via Slack for quick communication. We have also considered utilizing Trello, Github, Invisionapp and other related tools for collaboration.

What did you find most impressive or unique about this company?

The senior most management team believes strongly in caring for their customers and in long term relationships. They are committed to providing the best in services and expect the same commitment from you as the buyer as well.

Are there any areas for improvement or something they could have done differently?

Involving the junior teams in on the project fundamentals early on. This practice has now significantly improved over my time working with them.

BACKGROUND

Please describe your company and your position there.

My name is Shlomi and i am the Cto of purple-lens . purple-lens WEB ACCESSIBILITY AND ADA COMPLIANCE WORDPRESS PLUGIN Creating an Equal Internet Experience for People of All Abilities. Our goal is to help SMBs around the world ensure their content is accessible and easy to use at an affordable cost. This will allow people of all abilities to enjoy online content and will benefit business owners who will be accessible to substantial new audiences.‏

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

1. working with specific forms and creating flow, front end, and back end. the flow includes business logic. for wordpress
2. creating an app to Shopify, something that was never done on Shopify new flow and front end on dopify - app.

SOLUTION

How did you select this vendor and what were the deciding factors?

The communication with Amandeep is the best thing I could have chosen, that's the only way you could understand that on the other side there is a serious company that will always be there for me

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Characterization, design, development and most importantly qa

How many people from the vendor's team worked with you, and what were their positions?

6 persons developers, project manager account manager vp

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

High product, high service.

Describe their project management style, including communication tools and timeliness.

The punctuality is accurate, we worked with Skype and the responses were excellent and fast

What did you find most impressive or unique about this company?

Their availability and services were impressive.

Are there any areas for improvement or something they could have done differently?

i dont think, the was perefect for me

BACKGROUND

Please describe your company and your position there.

I am the CEO of Meal ID a meal prep app that focuses on eating healthy and weight loss.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

I wanted to completely redo our UI design, giving it a more user-friendly and streamlined flow by adding new features that would enhance user experience in making weight control and physical health easier to maintain.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Softprodigy because, in the interview process, they were engaged in the presentation and asked very important questions that would help them better understand the problem and coming up with a solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Swift, Backend development

How many resources from the vendor's team worked with you, and what were their positions?

I had 4-5 resources. iOS developer (2) Backend developer(2) Project manager(1)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within the 2nd week of app launch, I noticed, app deletions were cut to 99%, retention rate increase by 75%, no subscription refund emails, downloads have increased, and subscription conversion have also increased significantly.

Describe their project management style, including communication tools and timeliness.

The project manager was easier to communicate and provided daily updates with what is currently being worked on and what is completed.

What did you find most impressive or unique about this company?

I like how they were able to understand the task and I didn't have to explain everything multiple times. Their senior iOS app developer was very experience and provided feedback on how to approach problems and fixes.

Are there any areas for improvement or something they could have done differently?

Everything was great.

BACKGROUND

Please describe your company and your position there.

I am the owner of the company and also serve as responsible for the development and marketing of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

The goal was to build a WordPress site when the main goals were: Build the site from scratch (not template) Finish building the site within 40 working days

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached this provider through the clutch platform I checked the saturation on them, and of course, the milestones we set helped me make a positive decision to continue with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On the date of 30.8.20, we signed a contract regarding an online sales website's initiation and buildup. The timeline to finish the project was set to be 40 working dates. It was agreed that the site would be made from scratch and not using any pre-formed templates.

The First payment was set to be: $ 930, Second payment: $ 930 (23 Sep, mid-project), Final payment: $ 740 on the last day to complete the project (end of October), and an additional $ 200 after two months following the completion of the website.

Regarding my liabilities, all payments have been transferred and paid properly and on time, but unfortunately, the project was not ready on the due date planned and still in process.

After repeated requests and inquiries to Aman, a company representative, explaining the financial and business outcomes of delaying the project, and lack of proper support and response on his behalf and the company, including failing to supply the appropriate final product, I failed to receive any response from the company. Additional expenses were made, including paying 1000$ to private companies to try and finish the product.

After all these violations, I also discovered that the company did not live up to the biggest commitment - and that is to build the site from scratch! The above-mentioned company used a template for building the website draft regardless of the contract section. They signed to build the website from scratch, not using any pre-formed template according to my requirement and demands.

Overall Softprodigy company breached the contract and failed to provide the product they signed for. I am interested in finishing the company's interaction.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Mr. Aman 2 more developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A scam company that built me a site full of bugs and escaped from responsibility! Unfortunately, Softprodigy used with template when I explicitly asked not to do so!

Describe their project management style, including communication tools and timeliness.

I have been in the business for many years - I have never come across professionals who lie to you all the time! This is what happened to me in this project; they lied to me in the time goals, they lied to me in developing the site. They built us a site full of bugs.

What did you find most impressive or unique about this company?

Unfortunately nothing! I will not return to work with them And I hope other people will be careful and know how to deal with them

Are there any areas for improvement or something they could have done differently?

They must be honest with the customer It is mandatory to meet the project deadlines It is mandatory to meet the terms of the contract. If the customer requested a particular code, it is mandatory to provide this and not lie

Company Responses

The vendor responded on June 1, 2021.

Hello Mr Waysler,

We disagree with this review because of few reasons mentioned below and wanted to share what actually has happened:

1. 1.Website was delivered successfully. It was built from Scratch without using any templateand is made LIVE here at https://muunel.com/ and if there were any issues then it would not have been made LIVE.
2. Website was delivered within 40 days as per commitment.
3. You have not made the final payment after taking the code from us and even then raised disputes on all payments over Paypal.
4. As your history says over Paypal that you get the work done from companies and raise disputes after getting the work done.
5. Payal investigated the cases and intervened in between and closed all the cases in our favour.
6. In mere frustration you have posted this review because you lost all the cases over Paypal.
7. Check out all your Paypal history here of the cases that you lost after investigation of Paypal.

I think you should be bit more professional while dealing with organisations and remain honest to pay after getting the work delivered. Final outstanding balance is still overdue at your end. Since you have lost all the cases over Paypal but to be professional we at Softprodigy can still support if required in future and are ready to help.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of an online marketplace company working with the hospitality sector. We are facilitating the digital transformation for independant retailers by providing access to services such as Table Service, Delivery, Collection through an app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy?

Our company required the development of a bespoke application which specifically needed to be written using Flutter so that it would be possible to release the app across both iOS and Andriod from a single codebase.

What were your goals for this project?

We needed an easy to use app that would have an identical experience regardless of which platform was used to access the service. The app needed to be reliable and handle customer payments in a secure way.

There was a need to onboard customers through a streamlined flow that would allow them to sign up and trade on our platform in minutes not days.

SOLUTION

How did you select SoftProdigy?

After reviewing a number of propsals the one from SoftProdigy stood out as they seemed to be most familar with the flutter product which was and important factor in our decision.

Describe the project in detail.

The project was planned and then delivered under a very strict timeframe, the team worked hard to ensure that the schedule was met and we received the finished app with a very fast turn around time.

What was the team composition?

The team was comprised of specialist engineers who we were able to contact directly and also a project manager who looked after our account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was launched succesfully and to date we have nearly 200 registered vendors on our platform.

How effective was the workflow between your team and theirs?

Once we had established the working pattern and had direct contact with the full technical team the workflow proved to be very effective.

What did you find most impressive about this company?

Their depth of skill is impressive, with up to 8 engineers working at some points simulatinously on our project we were able to move quickly and ensure the right engineers were provisioned to us at the right time when deadlines approached or amendements were required with short notice.

Are there any areas for improvement?

We would only say that some additional documentation would be helpful to reference to understand how the solution is set up, however as the project is ongoing we are expecting this in due corse.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager in India for Kreeda and we are a platforms site that builds escape rooms in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftProdigy?

Our main focus for this consulting arrangement is to get more traffic on the website.

SOLUTION

What was the scope of their involvement?

Basically, this is more of a consulting arrangement where we reach out to them for their SEO solutions. Their work is more strategic rather than operational. We started working together in October so it hasn’t been a very long engagement as of now. 

Initially, we asked them some questions that they needed to research, to which they answered in the form of options and recommendations. We talked about how to optimize our site, how to drive more traffic, and how to get our keywords to trend. Our discussions boiled down to both the technical and non-technical aspects of SEO and social media marketing.

We didn’t get into Google Analytics as the work is mostly focused on the on-page and off-page SEO. Nothing tool specific, either. We wanted to know how to rank our keywords to the top. They also explained to us the practicality and feasibility of each option as the work was more consulting in nature.

What is the team composition?

I have predominantly worked with two people: one for SEO and one for Instagram promotions.

How did you come to work with SoftProdigy?

We found them on Upwork. The reason we chose them was that they were very easy to work with. There was no conflict in terms of signing up for anything. They had a very open mind and they were open to the possibility of a consultation arrangement.

How much have you invested with them?

I would estimate it between $300 to $400.

What is the status of this engagement?

We started working together in October 2020 and the partnership is still ongoing. We haven’t really developed a set of phases and long-term arrangements at the moment but we might reconsider it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s pretty early to tell because the results of SEO takes about six months to manifest. I would say that they’ve done a good job in terms of being responsive to whatever queries that we’ve had, the timing, and their well-documented responses to social queries. 

Concerning our Instagram though, we decided to discontinue our engagement there because we did not get the same kind of attention that we were expecting from there. We tried running ads but it turned out really bad. We went beyond the budget because they didn’t put the end trigger on the ad and we got zero results from our 100-respondent estimate.

They didn’t respond when we asked them about what happened with the campaign so we thought that it was not well-managed. That made us discontinue the Instagram service completely.

On the other hand, we are very happy with the person who was in charge of our SEO efforts. We have worked with quite a few SEO experts and I discussed with the US team that SEO is very practical and reasonable. We understand that it’s not possible to have customized content when you’re building around 10,000 pages so we needed to automate a lot of things, particularly in content. 

The solutions SoftProdigy provided are re reasonable, implementable, and pretty good overall. We’re really happy with the service they’ve given us. We will definitely be continuing with them for the long term as long as things go well.

How did SoftProdigy perform from a project management standpoint?

We had a concern with the Instagram side as we had to follow up quite a bit to even get a semblance of a response.

For the SEO side, we work on a weekly basis and plan things ahead of time. They’re pretty responsive and always reach out a couple of days in advance to give discussion points, analysis, and research that I can look up to get ready for the meeting. As far as project management is concerned, things are very systematic and we have not experienced any problems.

They’re flexible in accommodating requests if anything comes up so we have no complaints at all.

What did you find most impressive about them?

Top of mind, the first thing I can probably pull up is that they understand technicality to some extent. After each meeting, I discuss the main points with the internal team. We conclude that their solutions are good, and they’re very knowledgeable. The second point would definitely be their responsiveness. I can reach out to them at any time and they will respond to me in 24 hours.

The third point is their transparency and openness. They are very authentic and show a lot of integrity with the way they conduct themselves. They respect the time that they put in and are very accurate when it comes to reporting and billing the work.

Are there any areas they could improve?

Their instagram service can be improved a lot. From what I can see, they have a lot of people working in that organization and we were lucky to find the person who’s working on our SEO, but the one who worked on our Instagram isn’t as good.

Maybe as an organization, they can institute some common practices and policies that can benchmark their performances and implement that across the organization. It doesn’t matter who we worked with, it’s the responsibility of the whole organization.

I think the responsiveness of the employees is something that we also had a challenge with. Instead of having a repeated and consistent communication, we get no response.

Do you have any advice for potential customers?

My advice is to go in with an open mind. Tell them what you want, and you might get what you want.

BACKGROUND

Please describe your company and your position there.

We are an app startup. Our app enables students to log savings, obtain funding from other sources and help them graduate from college without having to take out loans. My position: Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy, and what were your goals?

We hired SoftProdigy to build the entire application. The company provided them with a manual of how the app was to function and we provided them with website designs. Our goal was to have a finished application in a few months.

SOLUTION

How did you select SoftProdigy and what were the deciding factors?

We selected SoftProdigy based off the reviews, the amount of money they received from jobs on Upwork, the first zoom meeting with Aman and overall a well put together company as presented on the website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The task was split up into four phases. The first two were met on time and the third was only a week behind. The final step included a lot of changes so this was delayed quite a bit but understandable. There were a few different APIs we had to obtain and we also used tools for a full stack development.

How many people from the vendor's team worked with you, and what were their positions?

I spoke with four people.

1. The project coordinator
2. The project manager  
3. Two other developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Still a little too early to tell but overall the company did the best they could and that's all we could ask for. There were some minor obstacles we have had to overcome but the base the platform is great!

Describe their project management style, including communication tools and timelines.

We used Skype to communicate which was actually much better than I thought. We also had a timeline set at the beginning of the project. The timeline was simple enough but towards the end we just kept tacking on more things so it was extended.

What did you find most impressive or unique about this company?

The best thing about working with SoftProdigy was the excellent communication! Being that we are located in the US and we are 12 1/2 hours apart the team did a great job communicating. This made us the most nervous when outsourcing this job but the project manager could a phenomenal job staying in touch.

Are there any areas for improvement or something they could have done differently?

What I would recommend to SoftProdigy (if they are doing work overseas) is to leave extra time at the end of every project for adjustments. We spent nearly half of the timeline just fixing things and adjusting things.

BACKGROUND

Please describe your company and your position there.

Solextrem is an optical pharmacy, it is dedicated to the sale of optical products in physical stores and by electronic commerce. We have been more than 15 years we receive our services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy?

We had bought some of their e-commerce services, and the treatment received has been exquisite, so this time we have decided to have a custom project made for us.

What were your goals for this project?

We need a tool that is capable of measuring distances between two points in a photo, this helps us to really know the nasopupillary distances, which is very important for the development of a graduated glasses.

SOLUTION

How did you select this vendor?

We chose Softprodigy for the treatment received in previous jobs, always very attentive and very close, making the physical distance that separates you from being in different countries not noticeable at all.

Describe the project and the services they provided in detail.

We need a tool for our users to upload a selfie of their face with their glasses on, so that by pointing out certain points we can know precisely the nasopupillary distance and height.

What was the team composition?

We need a couple of programmers and a graphic designer to be able to connect the Plugin to our eCommerce.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Currently we have just implemented it, so we still do not have economic results from it, but we hope that this complement will bring us closer to that leadership position we have in the Spanish Optical sector.

How was project management arranged and how effective was it?

It is organized in several videoconference sessions and the truth that we immediately connect to carry out the project.

What did you find most impressive about this company?

as he previously said his professionalism and his close treatment are impressive.

Are there any areas for improvement?

At first I don't see any area for improvement currently.

BACKGROUND

Please describe your company and your position there.

We are a web aggregator firm and sell third-party plugins and extensions to large firms depending upon there need

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy?

The project involved a great deal of planning from the business perspective. It was an opportunity for the website development and maintenance to exceed our requirements and expectations for getting more projects in future from our end.

But the challenge for them was to complete it on time, within the budget specified to them during the meeting and also to make sure we don’t have to get back to them for corrections. Guess what! Kudos to the team at Softprodigy! Like mentioned already above, we hired Softprodigy System Solutions Private Limited for custom website development and maintenance services for our project.

What were your goals for this project?

The main goal of this project was to take our business online. We want to add to our client base, ROI, revenue and client satisfaction rate through positive experience with our brand. Another goal was to establish a digital presence of our brand to make sure we are able to serve clients from all parts of the world without any hassles.

SOLUTION

How did you select this vendor?

I actually got to know about SoftProdigy through one of my acquaintances. She told me about their quality of services. But definitely did our research about SofPodigy and their quality of services. We read about them on various platforms like Clutch, Crunchbase, Facebook, Twitter, Linke

Describe the project and the services they provided in detail.

They first sent me a proposal. Looked like they read my project details carefully before sending me their proposal. This saved both parties some valuable time. We did not have to go back and forth on the proposal to be on the same page. This helped in the timely completion of the project. More importantly, we got bug-free work. The list of services provided to us includes coding, design, development, integration of plugins and much more.

What was the team composition?

We are very happy with the team composition. The team we got our project included a separate coder, designer, developer, QA professionals and a separate project manager. They worked only on our project. Thank SoftProdigy for this luxury!

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are doing well in Google’s search engine result pages. Our customer base is now increasing steadily. This is leading our business to increase in our ROI, revenue and customer retention and satisfaction rate. Thanks to the QA, coding, design and development practices implemented by Team SoftProdigy.,

How was project management arranged and how effective was it?

We are getting all kinds of updates from SoftProdigy on Basecamp and e-mail. At times, scheduled live video conference meetings also. SoftProdigy included every team member working on our project through meetings. Their communication via e-mail or

What did you find most impressive about this company?

Their ability to understand clients’ requirements fast is amazing. Another key thing that i liked is that they work on tight deadlines and specialize in delivering the promise under all circumstances.

Are there any areas for improvement?

I think they are doing absolutely fine! I just want them to continue the delivery of bug-free work for all of their existing as well as future clients. Considering the quality of their services, i think i have many more projects for them in future. Once again, thank you Team SoftProdigy!