SoftProdigy

Please describe your company and your position there.

I am the founder and CEO of an online marketplace company working with the hospitality sector. We are facilitating the digital transformation for independant retailers by providing access to services such as Table Service, Delivery, Collection through an app.

For what projects/services did your company hire SoftProdigy?

Our company required the development of a bespoke application which specifically needed to be written using Flutter so that it would be possible to release the app across both iOS and Andriod from a single codebase.

What were your goals for this project?

We needed an easy to use app that would have an identical experience regardless of which platform was used to access the service. The app needed to be reliable and handle customer payments in a secure way.

There was a need to onboard customers through a streamlined flow that would allow them to sign up and trade on our platform in minutes not days.

How did you select SoftProdigy?

After reviewing a number of propsals the one from SoftProdigy stood out as they seemed to be most familar with the flutter product which was and important factor in our decision.

Describe the project in detail.

The project was planned and then delivered under a very strict timeframe, the team worked hard to ensure that the schedule was met and we received the finished app with a very fast turn around time.

What was the team composition?

The team was comprised of specialist engineers who we were able to contact directly and also a project manager who looked after our account.

Can you share any outcomes from the project that demonstrate progress or success?

The app was launched succesfully and to date we have nearly 200 registered vendors on our platform.

How effective was the workflow between your team and theirs?

Once we had established the working pattern and had direct contact with the full technical team the workflow proved to be very effective.

What did you find most impressive about this company?

Their depth of skill is impressive, with up to 8 engineers working at some points simulatinously on our project we were able to move quickly and ensure the right engineers were provisioned to us at the right time when deadlines approached or amendements were required with short notice.

Are there any areas for improvement?

We would only say that some additional documentation would be helpful to reference to understand how the solution is set up, however as the project is ongoing we are expecting this in due corse.

Introduce your business and what you do there.

I am the operations manager in India for Kreeda and we are a platforms site that builds escape rooms in the US.

What challenge were you trying to address with SoftProdigy?

Our main focus for this consulting arrangement is to get more traffic on the website.

What was the scope of their involvement?

Basically, this is more of a consulting arrangement where we reach out to them for their SEO solutions. Their work is more strategic rather than operational. We started working together in October so it hasn’t been a very long engagement as of now. 

Initially, we asked them some questions that they needed to research, to which they answered in the form of options and recommendations. We talked about how to optimize our site, how to drive more traffic, and how to get our keywords to trend. Our discussions boiled down to both the technical and non-technical aspects of SEO and social media marketing.

We didn’t get into Google Analytics as the work is mostly focused on the on-page and off-page SEO. Nothing tool specific, either. We wanted to know how to rank our keywords to the top. They also explained to us the practicality and feasibility of each option as the work was more consulting in nature.

What is the team composition?

I have predominantly worked with two people: one for SEO and one for Instagram promotions.

How did you come to work with SoftProdigy?

We found them on Upwork. The reason we chose them was that they were very easy to work with. There was no conflict in terms of signing up for anything. They had a very open mind and they were open to the possibility of a consultation arrangement.

How much have you invested with them?

I would estimate it between $300 to $400.

What is the status of this engagement?

We started working together in October 2020 and the partnership is still ongoing. We haven’t really developed a set of phases and long-term arrangements at the moment but we might reconsider it.

What evidence can you share that demonstrates the impact of the engagement?

It’s pretty early to tell because the results of SEO takes about six months to manifest. I would say that they’ve done a good job in terms of being responsive to whatever queries that we’ve had, the timing, and their well-documented responses to social queries. 

Concerning our Instagram though, we decided to discontinue our engagement there because we did not get the same kind of attention that we were expecting from there. We tried running ads but it turned out really bad. We went beyond the budget because they didn’t put the end trigger on the ad and we got zero results from our 100-respondent estimate.

They didn’t respond when we asked them about what happened with the campaign so we thought that it was not well-managed. That made us discontinue the Instagram service completely.

On the other hand, we are very happy with the person who was in charge of our SEO efforts. We have worked with quite a few SEO experts and I discussed with the US team that SEO is very practical and reasonable. We understand that it’s not possible to have customized content when you’re building around 10,000 pages so we needed to automate a lot of things, particularly in content. 

The solutions SoftProdigy provided are re reasonable, implementable, and pretty good overall. We’re really happy with the service they’ve given us. We will definitely be continuing with them for the long term as long as things go well.

How did SoftProdigy perform from a project management standpoint?

We had a concern with the Instagram side as we had to follow up quite a bit to even get a semblance of a response.

For the SEO side, we work on a weekly basis and plan things ahead of time. They’re pretty responsive and always reach out a couple of days in advance to give discussion points, analysis, and research that I can look up to get ready for the meeting. As far as project management is concerned, things are very systematic and we have not experienced any problems.

They’re flexible in accommodating requests if anything comes up so we have no complaints at all.

What did you find most impressive about them?

Top of mind, the first thing I can probably pull up is that they understand technicality to some extent. After each meeting, I discuss the main points with the internal team. We conclude that their solutions are good, and they’re very knowledgeable. The second point would definitely be their responsiveness. I can reach out to them at any time and they will respond to me in 24 hours.

The third point is their transparency and openness. They are very authentic and show a lot of integrity with the way they conduct themselves. They respect the time that they put in and are very accurate when it comes to reporting and billing the work.

Are there any areas they could improve?

Their instagram service can be improved a lot. From what I can see, they have a lot of people working in that organization and we were lucky to find the person who’s working on our SEO, but the one who worked on our Instagram isn’t as good.

Maybe as an organization, they can institute some common practices and policies that can benchmark their performances and implement that across the organization. It doesn’t matter who we worked with, it’s the responsibility of the whole organization.

I think the responsiveness of the employees is something that we also had a challenge with. Instead of having a repeated and consistent communication, we get no response.

Do you have any advice for potential customers?

My advice is to go in with an open mind. Tell them what you want, and you might get what you want.

Please describe your company and your position there.

We are an app startup. Our app enables students to log savings, obtain funding from other sources and help them graduate from college without having to take out loans. My position: Owner.

For what projects/services did your company hire SoftProdigy, and what were your goals?

We hired SoftProdigy to build the entire application. The company provided them with a manual of how the app was to function and we provided them with website designs. Our goal was to have a finished application in a few months.

How did you select SoftProdigy and what were the deciding factors?

We selected SoftProdigy based off the reviews, the amount of money they received from jobs on Upwork, the first zoom meeting with Aman and overall a well put together company as presented on the website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The task was split up into four phases. The first two were met on time and the third was only a week behind. The final step included a lot of changes so this was delayed quite a bit but understandable. There were a few different APIs we had to obtain and we also used tools for a full stack development.

How many people from the vendor's team worked with you, and what were their positions?

I spoke with four people.

1. The project coordinator
2. The project manager  
3. Two other developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Still a little too early to tell but overall the company did the best they could and that's all we could ask for. There were some minor obstacles we have had to overcome but the base the platform is great!

Describe their project management style, including communication tools and timelines.

We used Skype to communicate which was actually much better than I thought. We also had a timeline set at the beginning of the project. The timeline was simple enough but towards the end we just kept tacking on more things so it was extended.

What did you find most impressive or unique about this company?

The best thing about working with SoftProdigy was the excellent communication! Being that we are located in the US and we are 12 1/2 hours apart the team did a great job communicating. This made us the most nervous when outsourcing this job but the project manager could a phenomenal job staying in touch.

Are there any areas for improvement or something they could have done differently?

What I would recommend to SoftProdigy (if they are doing work overseas) is to leave extra time at the end of every project for adjustments. We spent nearly half of the timeline just fixing things and adjusting things.

Please describe your company and your position there.

Solextrem is an optical pharmacy, it is dedicated to the sale of optical products in physical stores and by electronic commerce. We have been more than 15 years we receive our services.

For what projects/services did your company hire SoftProdigy?

We had bought some of their e-commerce services, and the treatment received has been exquisite, so this time we have decided to have a custom project made for us.

What were your goals for this project?

We need a tool that is capable of measuring distances between two points in a photo, this helps us to really know the nasopupillary distances, which is very important for the development of a graduated glasses.

How did you select this vendor?

We chose Softprodigy for the treatment received in previous jobs, always very attentive and very close, making the physical distance that separates you from being in different countries not noticeable at all.

Describe the project and the services they provided in detail.

We need a tool for our users to upload a selfie of their face with their glasses on, so that by pointing out certain points we can know precisely the nasopupillary distance and height.

What was the team composition?

We need a couple of programmers and a graphic designer to be able to connect the Plugin to our eCommerce.

Can you share any information that demonstrates the impact that this project has had on your business?

Currently we have just implemented it, so we still do not have economic results from it, but we hope that this complement will bring us closer to that leadership position we have in the Spanish Optical sector.

How was project management arranged and how effective was it?

It is organized in several videoconference sessions and the truth that we immediately connect to carry out the project.

What did you find most impressive about this company?

as he previously said his professionalism and his close treatment are impressive.

Are there any areas for improvement?

At first I don't see any area for improvement currently.

Please describe your company and your position there.

We are a web aggregator firm and sell third-party plugins and extensions to large firms depending upon there need

For what projects/services did your company hire SoftProdigy?

The project involved a great deal of planning from the business perspective. It was an opportunity for the website development and maintenance to exceed our requirements and expectations for getting more projects in future from our end.

But the challenge for them was to complete it on time, within the budget specified to them during the meeting and also to make sure we don’t have to get back to them for corrections. Guess what! Kudos to the team at Softprodigy! Like mentioned already above, we hired Softprodigy System Solutions Private Limited for custom website development and maintenance services for our project.

What were your goals for this project?

The main goal of this project was to take our business online. We want to add to our client base, ROI, revenue and client satisfaction rate through positive experience with our brand. Another goal was to establish a digital presence of our brand to make sure we are able to serve clients from all parts of the world without any hassles.

How did you select this vendor?

I actually got to know about SoftProdigy through one of my acquaintances. She told me about their quality of services. But definitely did our research about SofPodigy and their quality of services. We read about them on various platforms like Clutch, Crunchbase, Facebook, Twitter, Linke

Describe the project and the services they provided in detail.

They first sent me a proposal. Looked like they read my project details carefully before sending me their proposal. This saved both parties some valuable time. We did not have to go back and forth on the proposal to be on the same page. This helped in the timely completion of the project. More importantly, we got bug-free work. The list of services provided to us includes coding, design, development, integration of plugins and much more.

What was the team composition?

We are very happy with the team composition. The team we got our project included a separate coder, designer, developer, QA professionals and a separate project manager. They worked only on our project. Thank SoftProdigy for this luxury!

Can you share any information that demonstrates the impact that this project has had on your business?

We are doing well in Google’s search engine result pages. Our customer base is now increasing steadily. This is leading our business to increase in our ROI, revenue and customer retention and satisfaction rate. Thanks to the QA, coding, design and development practices implemented by Team SoftProdigy.,

How was project management arranged and how effective was it?

We are getting all kinds of updates from SoftProdigy on Basecamp and e-mail. At times, scheduled live video conference meetings also. SoftProdigy included every team member working on our project through meetings. Their communication via e-mail or

What did you find most impressive about this company?

Their ability to understand clients’ requirements fast is amazing. Another key thing that i liked is that they work on tight deadlines and specialize in delivering the promise under all circumstances.

Are there any areas for improvement?

I think they are doing absolutely fine! I just want them to continue the delivery of bug-free work for all of their existing as well as future clients. Considering the quality of their services, i think i have many more projects for them in future. Once again, thank you Team SoftProdigy!

Please describe your company and your position there.

I’m the owner of Vision Souq eyewear store. We sell eyewear products like glasses and lenses that cater to the vision needs of my target audience. OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftProdigy?

Our eyebrand needed an online presence through a robust and responsive website. We wanted a website that helps customers purchase exactly the eyewear product they want to purchase from us and let them pay during checkout, in just one step. The one-step checkout was our major challenge

What were your goals for this project?

I wanted to setup a website to make my business online and sell eyeglass and contact lenses, and to be able to provide resources to my users seamlessly on their mobile devices. My users are predominantly customers who want to purchase eyeglasses, Sunglasses and contact lenses. Other goals included increasing active users, improving functionality, and growing the online store business. I also wanted to optimize my small social media presence

How did you select this vendor?

I read about them on Clutch and various other platforms like Facebook, Twitter, Linkedin and Google.

Describe the project and the services they provided in detail.

SoftProdigy developed our website and effortlessly grasped our requirements. They used Magento and relevant extensions to make sure the website was just the way we wanted it to be and they delivered the perfect solution to us!

What was the team composition?

The team was always proactive and dealt with all of the relevant challenges on their own. I just gave them a document of requirements and some idea about the project and our expectations from them. They did the rest on their own and kept me informed about the progress through continuous communication

Can you share any information that demonstrates the impact that this project has had on your business?

Our website has received a positive response from users so far. The platform has increased my business’ visibility and generated growth.

How was project management arranged and how effective was it?

In my terms SoftProdigy has done an excellent job. They appointed a Team Leader and 5 developers to ensure bug-free competition and delivery of the entire project. They have delivered the goods effectively from the project management standpoint

What did you find most impressive about this company?

They always communicated their requirements and project status in time. This allowed me to trust them for everything

Are there any areas for improvement?

Hmm! This question has got me thinking! I think they are the best at what they do. I just want SoftProdigy to keep adding to their skillset and technical know-how.

Please describe your company and your position there.

I’m the owner of SingersBabel LLC, an educational website that helps classical singers learn to pronounce the various languages in which they sing. I have content creators around the world who translate and transcribe into International Phonetic Alphabet symbols, songs, arias, oratorio, opera, and choral works. 

For what projects/services did your company hire SoftProdigy?

I first hired SoftProdigy to create an online store to augment my website, which was then only a subscription website. The most recent project was to create a mobile app for the site, including the online store and subscription services. 

What were your goals for this project?

I wanted to be able to provide resources to my users seamlessly on their mobile devices. My users are predominantly university-level singers, but there are some older volunteer singers in choirs. Other goals included increasing active users, improving functionality, and growing the online store business. I also wanted to optimize my small social media presence.

How did you select this vendor?

I started with SoftProdigy several years ago on small projects to update my existing website. It was natural to then hire them to build my app. The deciding factors were their professional interaction, high-quality work, timeliness, and development skills.

Describe the project in detail.

After conversations regarding my desire to build a new app, SoftProdigy carefully went over my needs and prepared a proposal. We went back and forth over the details until we reached an agreement. They were in frequent communication while building the app in order to align with my strategies. They developed the app for the iPhone and iPad. I’ve now hired them to help me with social media optimization.

What was the team composition?

I mainly worked with a project manager/business analyst, an iOS developer, a backend developer, a graphic designer, and a tester. There were several additional people involved during the course of the project.

Can you share any outcomes from the project that demonstrate progress or success?

I cannot give any metrics yet, as the launch is just now happening. However, SoftProdigy's work surpassed my expectations. There was a lot of integration with my website, and it was done very well.

How effective was the workflow between your team and theirs?

Communication was excellent. I was given a detailed schedule and the work was done on time, or even a little early. They use Basecamp to manage the workflow, which I found to be useful. SoftProdigy is in India and I am in the USA, but we all adjusted well to the time zone differences. Response to feedback was always immediate and courteous. Because they had already worked extensively with my website, SoftProdigy was able to grasp all of the intricacies pertinent to my small, niche company.

What did you find most impressive about this company?

They were excellent all around. SoftProdigy absolutely knows what they are doing and they do not overstate their abilities. The quality of their work far surpasses what I’ve received from small companies in the US. They also offer an excellent price point.

Are there any areas for improvement?

No, I don't believe so. I understood the amount of time I would be spending on the project. I want the very best outcome and am willing to put in the time that is required to achieve it. With a less professional vendor, this may not have been possible, or they may have been put off by my being picky.

Please describe your company and your position there.

I am the founder of a search engine for designer sales from all around the internet.

For what projects/services did your company hire SoftProdigy?

Initially, I hired them for marketing which is ongoing, but then I moved the development side of things over here too, for the continued development and betterment of the website.

What were your goals for this project?

I wanted to fix all the major bugs done by the previous dev. company and to make the search engine unmatchable with key components. The most important was the implementation of the search. In terms of marketing- I wanted a solid Social Media Presence, alongside SEO to be ongoing, and finally paid digital advertising.

How did you select this vendor?

I found them on several of the biggest development sites for choosing companies and I went based on reviews and previous clients.

Describe the project and the services they provided in detail.

The team, before development had even been moved over there, found a solution to my search concerns and showed me a demo on how it could work. When I agreed to move the dev. over, they then also took over all the bug fixing and betterment of the site by automating processes. The marketing team post several times each week on SM and do continuous optimization. The SEO team give me daily reports on which journals and third party sites they have worked on and initially were superb about the on-page SEO things we needed to fix.

What was the team composition?

I have one main point of contact at the company- Aman. She connects me with whoever I need to within the organisation, depending on what my needs are. Vikash is my main point of contact in the development side of things. He regularly gives me updates about the work the dev team are doing Preetika is the main person I discuss marketing strategies with. Shefali is handling the SM side.

Can you share any information that demonstrates the impact that this project has had on your business?

They implemented search quite superbly on a site which is extremely hard to implement search. They made the site speed extremely fast and they managed to remove any bugs on the site which were causing problems. For marketing, on digital advertising platforms, they received relevancy scores of 9/10 which is absolutely unheard of! It shows the quality of their work and how well they do it.

How was project management arranged and how effective was it?

As aforementioned, each department has a main point of contact- Vikash for dev, Preetika for marketing, but the main point of contact for the whole company is Aman. All three of them are nothing but delightful to work with and I appreciate their hard work.

What did you find most impressive about this company?

Their communication is the most impressive. They really do focus on keeping you updated, which gives you great peace of mind. Many other agencies win your contract and then stop communicating with you. As for this company though, they are so thorough with their processes and it makes every day interacting with them a pleasure.

Are there any areas for improvement?

I couldn't fault them on anything so far.

Introduce your business and what you do there.

I work at a website called Smarthome.news. We publish technology news, mostly consisting of smart home technology, voice assistants and other gadgets.

What challenge were you trying to address with SoftProdigy?

We wanted to create a website with a custom CMS so we needed to build from the ground up, constructing the backend and designing the frontend as well.

What was the scope of their involvement?

The SoftProdigy team built the website and backend platform using PHP Laravel and have maintained the CMS. They designed the look of the website from the user-side completely, and continue to support us in SEO and Google Analytics.

What is the team composition?

We’ve spoken to various people but are mainly in contact with the project manager, project lead, SEO lead, and a developer.

How did you come to work with SoftProdigy?

I found SoftProdigy on a website called Upwork. Originally, we thought they would be too expensive because they communicated with us well and understood the requirements of the job so quickly, but their prices were competitive, so we’ve had smooth sailing since then.

How much have you invested with them?

So far, our company has invested about $17,000 with them.

What is the status of this engagement?

We started working with SoftProdigy in March 2018 and our project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since we didn't have any older products to compare this one to, the best technique to gauge their impact is through the efficiency of their work. What I look for is how quickly they’re able to do the job and to what level of quality. 

They deliver on the deadlines they promise and there usually aren’t many bugs in the work. Whereas some companies have delivered bug-ridden work in the past, SoftProgidy is both fast and careful, so they’ve been great to work with, in that respect. 

How did SoftProdigy perform from a project management standpoint?

Something can always go wrong, and sometimes there are delays and sometimes not, but it’s been clear to me that they always deal with it in the best way they can. Sumit (Senior Software Engineer, SoftProdigy) was our project manager. While he doesn’t do the work directly, he understands the details of the project very well. It’s been very positive to have him able to jump in when there’s a problem and identify it and get things solved immediately.

What did you find most impressive about them?

Their ability to communicate stands out to me. When you message many developers, it’ll take a few days, or maybe a week for them to respond. SoftProdigy always responds within the day, or even instantly. We never have to wait on a message to be able to solve an issue and keep moving with them.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

My only advice to give anybody, especially if you haven’t dealt with developers before, is just to be very clear about what your requirements are.

Please describe your company and your position there.

I’m the network administrator at Cliff Keen Athletic. We manufacture custom wrestling uniforms and products.

For what projects/services did your company hire SoftProdigy? 

We initially worked with a previous vendor to create a solution that allowed customers to create custom uniforms. However, after three years, we didn’t have the product that we wanted, so we approached SoftProdigy to take over the project. 

What were your goals for this project? 

Our goal was to be able to create custom products at the consumer level. The builder needed to integrate flawlessly with our Hitachi e-commerce platform.

How did you select this vendor? 

We worked with SoftProdigy in the past and found them very competent. 

Describe the project and the services they provided in detail.

SoftProdigy developed a uniform builder and all of its related functions. With the builder, customers could select from over 200 custom items, changing the color, logo, and text. Each created item could be stored in a customer’s private locker or sent to a dealer. Customers could also add the item to their shopping cart on our Hitachi e-commerce product to purchase it directly from us. Social media integrations allowed customers to share their creations online.

What was the team composition?

They assigned a team leader and three developers.

Can you share any information that demonstrates the impact that this project has had on your business? 

Within the first month of going live, registrations on our site have gone up by 200%, and we’ve pushed way ahead of our competition. A number of schools and other groups are now using the uniform builder thanks to its new, ground-breaking functions.

How was project management arranged and how effective was it?

I coordinated with them through email and Trello to report problems, issues, and changes. They were very responsive, resolving bugs and adding features quickly.

What did you find most impressive about this company?

I was impressed by their quick turnarounds when adding features and fixing issues. They completed the project and went to market in less than ten months, which far outpaced our previous provider. 

Are there any areas for improvement? 

It would be helpful to schedule weekly teleconference calls. Since we’re in the US and they’re based in India, we only had about 3–4 hours of direct communication a day due to the time difference. This didn’t become a major issue, but dedicated communication blocks might have been beneficial.