What evidence can you share that demonstrates the impact of the engagement?
They go above and beyond the scope compared to any agency I've ever worked with. They cleaned up some of the inefficient backend processes our previous vendor had set up, for example, getting on the phone with Bing or Google as needed to ensure everything ran smoothly.
Thanks to their efforts, CPCs decreased by at least 66%, while increasing ROAS by the same rate.
How did Socium Media perform from a project management standpoint?
They're very efficient. They provide thorough status updates each week, including next steps, so nothing ever gets looked over.
What did you find most impressive about them?
They're very responsive and excel in their logical approach to ad campaigns. I'm also impressed by the passion they have for both their industry and helping small businesses succeed in crowded advertising channels. It feels as if they're an extension of our own team; we fully trust them.
Are there any areas they could improve?
Not really. As they continue to grow, it will help them to become more specialized in specific industries for different clients.
Do you have any advice for potential customers?
Every client's expectations are different, but I'd just recommend being as clear as possible regarding project goals and challenges from the start. They're very transparent about their approach during the initial pitch process.