Socian offers the B2B SaaS tool Consumerbuzz that immediately monitors, analyzes, and summarizes public opinions across all media. We understand the time and costs required to analyze millions of messy customer feedbacks before they can provide value to enterprises. Thus, unlike the status quo social listening tools, we leverage our own language models to analyze and summarize them into actionable insights in real-time, saving over 120+ hours of analysis time and offering a 360 view over the voice of customers. With Consumerbuzz:
# B2C Enterprises can monitor any mass opinion/customer feedback about them on Facebook, YouTube, X, Instagram, blogs, Reddit, LinkedIn, etc. in real time over any period.
# Reputation Management teams can mitigate risks and increase customer satisfaction by tracking negative feedback and responding appropriately.
# Product R&D teams can analyze public responses to their latest offerings in real time and compare them with competitors to understand strengths and weaknesses.
#Marketers can understand public trends and perceptions of a company and approximate satisfaction analytics like CSAT, NPS, DRS, etc.
#Business development teams can understand potential opportunities and analyze trends by summarizing public opinions online.
"They are very passionate and always accepts challenges."
Jan 8, 2022
Manager, WorldTrac
Abu Sufiyan
Other industries
Dhaka, Bangladesh
51-200 Employees
Online Review
An e-commerce agency hired SOCIAN LTD for BI and analytics services. The team helped the client gather data from social media channels and analyze them via NLP, including sentiment analysis and topic modeling.
The client has secured a big project from their end client, thanks to SOCIAN LTD's help. Overall, the client was impressed by the team's passion and dedication to accomplishing tasks given to them.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Analyzing the E-commerce sector of Bangladesh.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SOCIAN LTD?
Getting the Data and generating automated analytics.
SOLUTION
How did you select this vendor and what were the deciding factors?
Knew them from before. Their product matched the demand perfectly.
Describe the project in detail and walk through the stages of the project.
Getting the Data from Social Media. Analyzing them via NLP such as custom Sentiment Analysis & Topic Modeling.
How many resources from the vendor's team worked with you, and what were their positions?
4
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Yes, helped securing the Big Project for our client based on the Data.
How effective was the workflow between your team and theirs?
Very fluent
What did you find most impressive or unique about this company?
Very passionate and always accepts challenges.
Are there any areas for improvement or something they could have done differently?
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